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Lines of Communication
Who do I ask if I have a query or a concern?
If you have a query relating to procedures, timetables or locations, have you first checked all the necessary documentation for your year group, including booklets and notices on Learning Edge? Have you checked with your members of your peer group?
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If you have a personal concern or an academic query (e.g. in relation to your academic writing)
If you have a query relating to a particular module (including the content, tasks or assignment)
Please make contact with your Personal Tutor initially via email to arrange a time to meet. Your personal tutor will usually be able to resolve your issues or direct you to the most appropriate point of contact. Please contact the individual module tutor who teaches you for that module in the first instance.
Your module tutor will usually be able to resolve your issues, however, if necessary they may be referred to the Module Leader.
If necessary your personal tutor or module leader will refer your queries or concerns on to your Pathway Leader. NB: Due to data protection we cannot discuss your query with anyone other than you.
Certain matters may be referred by the Pathway Leader to the Assistant Head of Department. NB: You should not make contact with the Dean of Education or the Head of Department.
For wider support outside the faculty please access support from Student Services or Learning Services.
Student Services for Accommodation/ Counselling/ Health/ Careers/ Finance /Inclusion/ Childcare/ Faith Support/ Social Support Open: 8:30am-5.00pm Monday to Friday Tel –- 01695 650800 https://www.edgehill.ac.uk/studentservices/student-information-desk/
Leaning Services for Library/ IT help / Media Facilities /SpLD support https://www.edgehill.ac.uk/ls/about/ Tel – 01695 650800 Email, live chat or text message – http://askus.edgehill.ac.uk
Useful Contact Information for Students
Catalyst
https://www.edgehill.ac.uk/location/catalyst/ 24/7 opening for 2018/19 is due to start early in September 2018.
The Catalyst Helpdesk offers frontline support for Learning Services, Students Services and Careers.
Student Services
Student Services have moved to their new home in Catalyst (Counselling and GP Services will continue to operate out of Milton House). You can visit the Catalyst Helpdesk with any queries, or get in touch with us.
Website: http://www.edgehill.ac.uk/studentservices Email: studentservices@edgehill.ac.uk Tel: 01695 650800
Careers Service
Website: http://www.edgehill.ac.uk/careers/ Tel: 01695 584866 (out of hours answer machine available) Email: General Enquiries: careers@edgehill.ac.uk Address: Careers Office - Student Information Centre (ground floor), Edge Hill University, St Helens Road, Ormskirk, L39 4QP
Learning Services (including support services)
Website: http://www.edgehill.ac.uk/ls/ Email: enquiries lsdesk@edgehill.ac.uk Email/Text/24/7 Live chat: Visit http://askus.edgehill.ac.uk/ Tel: 01695 650800 from 8.00am to 9.00pm Monday to Friday and 11.00am to 6.00pm at weekends
Finance
Email: finance@edgehill.ac.uk Tel: 01695 657252 The Money Advice Team are based in Catalyst. They offer advice on all money-related matters including student funding, budgeting and the Student Support Fund. Email: CatalystEnquiries@edgehill.ac.uk Telephone: 01695 657250
Academic Registry
https://www.edgehill.ac.uk/registry/student-information/
Assessment & Examinations
Academic Records Team
Email: AR-Academic-Records@edgehill.ac.uk Tel: 01695 654389 (Faculty of Education)
Enrolment Team
Email: enrolment@edgehill.ac.uk Tel: 01695 657600
Fees, Scholarships and Bursaries
Accommodation
Counselling (including mental health or emotional matters)
Student Support in the Faculty of Education
The Faculty of Education at Edge Hill University is committed to providing students with high quality, effective and appropriate guidance and support during their studies to contribute to their effective transition into higher education and excellent student experience.
Personal Tutor Support
Students may have different requirements in terms of support but can all expect Departments to provide a baseline of pro-active continuous pastoral and academic support from programme start to graduation. This support includes being allocated a personal tutor (PT) within the first 2 weeks of term and having timely interventions designed in anticipation of student’s potential needs, throughout their time at Edge Hill University.
Students are responsible for their own participation with the learning and teaching on their programmes of study and for engaging with the support which is offered. Support includes any tutorial sessions and interventions designed to guide and support students, whether pastoral or academic. This means students must attend, prepare for and contribute to all PT meetings. It also means students must let their PT know in advance if they are unable to attend.
It is important that all students keep in touch with their PT, so that PTs are aware of their tutees progress through the programme. Students should provide their PTs with relevant information when asking for help so that PTs can identify the most appropriate support.
As a minimum students can expect four PT sessions per academic year at key milestones in their learning journey. These sessions might be face to face, by phone or email as agreed between the student and their PT. There will also be opportunity for group tutorials if there are common areas for discussion
It is very important that students act on the advice and guidance provided by their PT, including accessing other support they recommend which may be provided by Student Services, Learning Services, Academic Registry or other services at Edge Hill University.
Further Support
For most issues or challenges which students may face, the PT is able to help, advise and guide. Any issue which poses an extreme or serious risk to the student concerned or to the wider university community may be referred for further support via a Departmental Progress Meeting (DPM). Students will be informed in advance if such a meeting is required and the reasons for the need for further support, advice or guidance.
The DPM meeting may include relevant members of staff from Learning Services, Students Services or Academic Registry as appropriate to the issue. At the DPM meeting, after the issue has been identified, the focus of the meeting will be to agree SMART objectives which will help the student resolve the issue and/or get back on track and progress with their studies. Objectives should be time limited, and a follow up review of objectives meeting (DPRM) will be scheduled for normally no longer than 2 weeks’ time. The student will receive a copy of these mutually agreed objectives. The student can be accompanied by a member of the Edge Hill community, in many cases this will be a member of the Students Union Advice Team.
In the unlikely event that the student has made no significant progress towards the agreed objectives, revised SMART objectives will be set. If such supportive intervention fails to help the student get back on track, or if a concern is raised either about an individual student’s fitness to study on any FOE programme, or behaviours which may render the student unfit to be admitted to the teaching profession
(FOE teacher training programmes only), the student may be referred to Faculty Progress Meetings (FPM) for additional support, which may result in a recommendation of referral to the disciplinary, fitness to study or fitness to practise procedures.
Please note that programme staff (academic and administrative support) can be accessed for support during normal office hours. Please note that that emails and phone calls will be responded to within 2 working days. For more urgent issues please follow the appropriate lines of communication (page 23).
Employability
The Early Years Education Department has developed a bespoke employability programme for all full-time students that was embedded within the three years of their degree in order to secure employment or progression to further study. Following consultation with the students and staff, the programme’s key features include:
CV building, Personal Statement writing and completing samples of job applications. Focused tutorials built into the Work-based Learning and Action Planning sessions to revisit planning for students’ employability, Sessions from the Careers Service followed up by tasks and activities within the programme sessions. Personal Tutors’ support with the TNA and action plan for personal professional development when conducting personal tutorials with students. Guest speakers from different employment or settings. These form part of a teaching session and, normally, last for one day each, with supporting activities and tasks and independent learning. Personal tutors working with students throughout the year on building their employability profile through personal tutorials and other events. Personal Tutors also support students’ personal professional development via action planning and target setting. Enhancement is provided through enrichment activities which are offered to students through events throughout the year.
In addition to their course of study, all students are encouraged to undertake ‘enhancement activities’ during their time on programme. Such activities help to develop a broad social perspective and consolidate professional skills and knowledge by presenting students with a variety of challenges and opportunities. Many students thus undertake volunteering roles working with children, young people and the wider community. Students also supplement their studies by undertaking short courses, visits to other schools and settings and by holiday employment, as for example, summer camp representatives, coaches, playworkers and creche workers.
