“Most people rush to find solution before knowing the real problem.”
A problem is the difference between the actual state and desired state. A problem is an opportunity for improvement, a chance for you to do your best.
“Most people spend more time and energy going around problems than in trying solve them.” -Henry Ford-
Problem solving is a tool, a skill and a process It is a tool because it can help you to solve an immediate problem or to achieve a goal. It is a skill because once you have learnt it you can use it repeatedly, like the ability to ride a bicycle, add numbers or speak a language. It is also a process because it involves a number of steps.
1. Identify 7. Evaluate
2.
Explore
6. Implement
3. Set Goal
5. Select
4.
Look at Alternative
1.
Identify the problem
Involves identifying the problem in order to find an appropriate solution.
2.
Explore the problem
Looking at the problem from different angles. Such as; “How is this problem affecting….?” Use 4W1H question to analyze the root cause of the problem. -What, Why, When, Where and How??? Once the cause is identified, plans can be made to solve it. Analyzing implies gathering information.
3.
Set Goals
After having thought about the problem from different angles, you can identify their goals to focus on what is the successful end of the process.
4.
Look at Alternatives
5.
To collect a list of alternatives, you can use these technique to get some ideas : • Analysing past solutions • Reading • Researching • Thinking • Discussing • Brainstorming
Select a Possible Solution
Choose the most relevant and manageable alternative. try to select your solution based on effectiveness (feasibility and practicability) for instance, money, time, people, procedures, policies, rules, and so on.
6.
Implement a Possible Solution Put the chosen solution into action.
7.
Evaluate Examine the possible solution for it’s effectiveness. You should review the effectiveness of the solution against desired outcomes.
Did the solution work? If not, why not? What went right, and what went wrong? What adjustments do they have to make to ensure that the solution works better?
This stage requires careful analysis that improves upon the best solution.
Classification determines how much effort is necessary. Classification is a subjective assessment based on impact, urgency, and priority. Each has a numeric assignment. Otherwise, You can classify the problem on the basis of the symptoms you observe. The symptoms might enable you to classify the problem correctly at once, but sometimes classification is not so straightforward. You might need to consider the evidence carefully before making your decision. You might need to make a “best guess”, and then be prepared to reconsider later on the basis of further evidence
Thank
You