Standards to set benchmarks in IT services
After the establishment of ISO 20000 Certification guidelines in December 2005 , regular updation of set rules has made it an universal standard for management of IT services in organization all across the world. The ISO 20000 Certificate comprises of five parts
NABL 20000-1 comprises of following sub-sections
Scope Normative references Terms and definitions Service management system general requirements Design and transition of new or changed services Service delivery processes Relationship processes Resolution processes Control processes
20000-2 : It guides about the application of Organization’s service management systems 20000-3: It includes information on guidance, demonstration and applicability of service provider 20000-4: It guides on the concept and terminology involved in the assessment principle 20000-5: It guides on the implemnation os services to fullfill ISO requirmants