November/December 2014 by Criminal Justice Media Inc.

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Health Care Outsourcing Savings

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Corrections Forum

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Correctional Software Solutions

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CORRECTIONS

FORUM

Publisher & Executive Editor

Thomas S. Kapinos Assistant Publisher

Jennifer A. Kapinos

NOVEMBER/DECEMBER 2014

The Pulse

Associate Publishers Art Sylvie Peggy Virgadamo (480) 816-3448 asylvie@cox.net

(718) 456-7329 pegpaulv@aol.com

West

Northeast

Central U.S. Sales Managers Ben Skidmore Kristie Thymes

Measuring Health Care Outsourcing Savings

(972) 587-9064 ben@partnerspr.com

(972) 782-9841 kristie@partnerspr.com

Editor-in-Chief

Donna Rogers

Correctional Software Solutions

Contributing Editors Michael Grohs, Kelly Mason, Bill Schiffner, Keith Strandberg, G.F. Guercio Art Director

Jamie Stroud

Designing for Maintenance Management Staying in Touch: New Video Connections 2014 AIA JFR Justice Facility Design Winners 2014 Architectural, Construction, & Operations Management Directory New Products Ad Index

CORRECTIONS FORUM (ISSN10729275) is published bi-monthly by: Criminal Justice Media, Inc 116 South Catalina Avenue Suite # 116 Redondo Beach, CA 90277 (310) 374-2700 Send address changes to: CORRECTIONS FORUM Subscription Department 69 Lyme Rd. Hanover, NH 03755 (603) 643-6551 Subscriptions: Annual subscriptions for non-qualified personnel, United States only, is $60.00. Single copy or back issues - $10.00 All Canada and Foreign subscriptions are $90.00 per year. Free digital “issues” are available for qualified Canadian and Foreign Subscribers — Go to www.correctionsforum.net Printed in the United States of America, Copyright © 2014 Criminal Justice Media, Inc.

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ESSENTIAL PROFESSIONALS INSURANCE COVERAGE Early Sunday morning on November 2, a 68-year old man named Charles Logan was caught on camera attacking four nurses in a Maplewood, Minnesota, hospital with a three-foot metal bar he had ripped from his bed. One nurse suffered a collapsed lung, and another a broken wrist. Logan was chased outside of the hospital where police attempted to stop him with a stun gun. When that was ineffective, he was tackled to the ground and handcuffed. Once police realized that Logan was not breathing, he was rushed back to the hospital where he was pronounced dead. He had been hospitalized for bouts of confusion, and until the incident had shown no signs of violence. In the U.S., violence in the workplace is categorized into fatal and nonfatal statistics. The Bureau of Labor Statistics Survey of Occupational Injuries and Illnesses reported more than 154,000 non-fatal occupational and illness injuries between 2003 and 2012. The healthcare and social assistance industries accounted for over twothirds of those injuries each year. As a result, a new class of insurance is now available for those who work in the health, correctional, and law enforcement fields. Through its U.S. distributor Specialty Insurance Advisors (SIA), Lloyd’s of London, the world’s largest specialty insurer since 1688, offers those in the above fields Essential Professionals Insurance Coverage (EPIC). EPIC has been available for about two years. Originally intended to cover ER nurses, it has 4 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2014

since expanded to correctional officers and law enforcement. The plan originally included three primary benefits. A fourth has recently been added. In the case of an Accidental Infection (needle stick) such as Hep B, Hep C, and HIV, the plan would offer a $200,000 benefit. There is also the Workplace Violence and Assault benefit that would cover incidents of bodily injury that require an overnight stay in a hospital caused by a felonious assault. That would also result in a benefit of $200,000. The third component is the Accidental Death and Dismemberment (AD&D), which would cover an employee in case he or she was killed or suffered a dismemberment while off duty. (If a correctional officer is wounded by an inmate on the job, it would fall under the Workplace Violence and Assault category.) A fourth component has recently been added: an Ebola diagnosis. Should a policy holder be infected, SIAEPIC would pay $20,000 a month for up to 10 months. Richard Kosinski, president, Specialty Insurance Advisors— EPIC, points out that EPIC is an occupational hazard insurance: a financial safety net that covers the gaps that Disability and Worker’s Comp might not, two programs, he notes, that are 60- or 70-yearold type benefits that couldn’t anticipate today’s types of claims. Those two programs do not offer a lump sum payment but rather pay a portion of the recipient’s salary, thus resulting in a change of lifestyle. Healthcare workers, law enforcement, and correctional officers are constantly going into unfamiliar environments, and EPIC is positioned as a new type of employee benefit that has the poten-

tial to provide a safety net for those groups. Group policies (20+ employees) can be purchased for roughly $230 per employee per year. Individual policies can be purchased for $269 per year. To learn more about SIAEPIC, visit www.epicrn.org or call 1.800.723.9314.

CA’S NEW PROPOSITIONS SHOULD IMPACT MENTAL HEALTH/THREE STRIKES SENTENCING In the 2014 mid-term election, voters in California passed two propositions that could have a significant impact on the state’s criminal justice and public health systems. Proposition 47 requires misdemeanor rather than felony sentences for certain drug and property crimes that will then shift the money spent on incarceration to fund crime prevention, trauma recovery services, and substance abuse and mental health services. The hope, San Francisco District Attorney George Gascón told the San Francisco Chronicle, is to prioritize violent crime and not lock up people who “basically just need medical help." Proposition 36 will make changes to California’s Three Strikes law including ruling that a life sentence will only be imposed if a crime is "serious or violent." A 2010 Treatment Advocacy Center study found that there are more mentally ill people incarcerated than there are in hospitals. In North Dakota, the numbers were found to be about even. In Arizona and Nevada, though, there were 10 times as many mentally ill people in jails and prisons than there were in hospitals. Correctional facilities

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have become the de facto mental health hospitals, and experts will be watching California, a state with a reputation as being a trendsetter, and asking if the state might serve as a model for community mental health. In 1997, Judge Ginger Lerner-Wren pioneered the nation’s first mental health court in Broward County, Fla., to respond to the volume of mentally ill people who had been arrested for low-level crimes. She was selected because she brought with her a specialty in disability rights law and is “dedicated to the decriminalization of persons with mental illness from a human rights orientation.” The Court, which uses a therapeutic approach, has been a profound success and since 1997 has diverted more than 16,000 individuals from the criminal justice system and into community services. In 2000, Congress passed a bill to fund mental health courts using the Broward County Court as a model. In 2003, Human Rights Watch issued a special report called Ill Equipped, which documented abuse and neglect in America’s Supermax

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prisons. The Broward County model was recommended as a preventative method. Advocates hope that Proposition 47 will provide relief and redirect funding to community-based mental health and treatment programs. With Proposition 47, a significant amount of revenue would be shifted to community services and be able to focus more on

A STUDY FOUND THAT IN ARIZONA AND NEVADA, THERE WERE 10 TIMES AS MANY MENTALLY ILL PEOPLE IN JAILS AND PRISONS THAN THERE WERE IN HOSPITALS. treatment than punishment. Wren furthers that the majority of states and advocates are watching what the impact will be in terms of reducing mass incarceration and how California could target finite correctional dollars. In 2014, says Wren, $2.6 billion was invested in statewide behavioral health as an upfront investment. Advocates for reform focus on these upfront costs and say that it is the failed past and present policies that are driving criminalization. With adequate funding, this criminalization could be reined in. Says the judge: “Treatment does work.” Earlier this year, Stanford Law School stated that between 2000 and 2014, the number of mentally ill people in California correctional facilities doubled. Nearly half (45%) have received mental health treatment within the past year. A Special to the Sacramento Bee by Darrell Steinberg, the outgoing senate president pro tem and Rusty Selix, executive director of the California Council of Community Mental Health Agencies, shed some light on the state of mental health and community services in the state. According to the article, between 2009 and 2012, California cut $586 million (21%) from mental health programs—more than any other state. Prop 47, the article states, would provide $50 to $100 million a year for substance abuse and mental health treatment. Mental health advocates across the nation will be watching to see if this measure will help alleviate the trend of criminalizing mental illness and take a proactive approach to prevent warehousing the mentally ill in correctional facilities, where, according to the DoJ, mentally ill inmates spend an average of 15 months longer than other inmates. Says Judge Wren, “There’s no health without mental health.” —Michael Grohs VISIT US AT WWW.CORRECTIONSFORUM.NET

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BY MICHAEL GROHS, CONTRIBUTING EDITOR

Photo Courtesy of Corizon health

Using highly-customized technology, Corizon says they can monitor the prescription process from order entry to automated dispensing to shipping while maintaining a same day fill rate of 99.8%.

Measuring OutsOurcing savings

Prisons must save in any way they can and outsourcing can bring the best of both worlds— quality and cost.

t’s unlikely that the Great Recession has not touched almost every aspect of public and private spending and funding. The U.S. prison population peaked during the recession, which was also a period when facilities were finding themselves adhering to mandates regarding the quality and availability of healthcare for inmates. According to a Legislative Analyst’s Office (LAO) 2012 report called Providing Constitutional and Cost-Effective Inmate Medical Care, as a result of cases such as Plata vs. Brown, 8 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2014

medical costs in California alone saw an average annual increase of 23%. That figure does not include medical guarding and transportation—a major expense in itself. To address these issues of cost and quality, a trend in many facilities has been to contract healthcare services out to private companies. Doing so can save money in several ways. Privatized medical services tend to be less expensive than hiring state employees because, in part, of the cost savings on benefits and pensions. Some tasks that an outsourced

contract company can provide, says Chris Bell of Birmingham, Ala.-based NaphCare, is identifying potential insurance payors and connecting with Medicaid for offsite service payment, negotiating best rates with off-site providers including hospitals and specialists, and protecting client partners from potential risks that create litigation. Some facilities have found cost savings by outsourcing the entire medical function. Others have found that certain individual functions can be particularly cost effective when

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medical claims review, auditing, and processing for every inmate medical service. In one year, says Walker, they saved one county $2.8 million. That figure has grown to $45 million over the life of the contract. Nearly $960,000 was saved by coordinating benefits for inmates who are either eligible for Medicaid or had other primary coverage. By negotiating with a local hospital, Corizon was able to provide an additional quarter of a million dollars in annual savings on billings for another county client. Bell points out that one way

by outsourcing to NaphCare, the company performed 59% more physicals and 48% more nurse sick calls, the facility saw 52% fewer hospital days, 8% fewer ambulance transports, and 13% fewer ER visits than other comparable size facilities.

OptOMetry care There are other options such as outsourcing specific “carve out” services such as optometry. As Dr. Jeff Lose, O.D. of Institutional Eye Care points out, simply walking an inmate out a door can cost hundreds of dollars, and one of

Photo Courtesy of Corizon health

outsourced. Jon Walker, EVP, chief development officer of Corizon, states that Corizon’s understanding of the myriad cost drivers involved in delivering a comprehensive healthcare program can result in both substantial and sustainable savings to the clients. “This includes absolute cost reductions, working diligently to moderate and lower the ever-present effects of health care cost inflation experienced by all sectors of the healthcare market, and maximizing the level of service provided onsite within our contracted

Corizon reports it has saved its statewide Department of Corrections client partners over $3 million per year in total, in just the management of off-site care.

facilities to reduce travel, transportation and security costs associated with sending patients offsite to access required health services.” Those transportation and security costs are enormous. According to the LAO report, medical guarding and transportation can exceed $2,000 per inmate per day. As a whole, says Walker, Corizon has saved its statewide Department of Corrections client partners over $3 million per year in total in just one area, the management of offsite care. Some examples of savings Walker discusses that have been found in jails have been through 10 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2014

costs are lowered is by using a system like NaphCare’s Exclusive Proactive Care Process. Upon intake, this will allow clinicians to be able to immediately identify a patient’s needs, which then “eliminates cost of ER visits and potential bad health outcomes.” Another system, TechCare HER, documents all patient encounters, creates treatment flow for clinicians, offers efficiencies in treatment services, tracks all data for patient records, tracks all medication delivery, and assists in the reentry process, all streamlining procedures that can reduce correctional costs. Data produced by the Essex County, Mass., found that

those costs traditionally has been for eye care. For 31 years, Institutional Eye Care has been involved in correctional work, most recently with ocular management. Lose points out that the cost savings are two-fold. The first is in eliminating those offsite trips. All work is done onsite, and a list of inmates can be seen consecutively. On the commodity side, there is the economy of scale, and the savings can be passed on to the facilities. The cost for a pair of glasses is $14.75. It has not gone up in 31 years. There is also the matter of the turnaround time, which is about three days, and usually ensures

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Photo Courtesy of Corizon health

data produced by the essex county, mass., found that by outsourcing to naphcare, the company performed 59% more physicals and 48% more nurse sick calls, the facility saw 52% fewer hospital days, 8% fewer ambulance transports, and 13% fewer er visits than other comparable size facilities. that the inmate will still be there when the glasses arrive. The technology has also evolved so that issues such as glaucoma, which requires routine management, can be monitored. Before this advancement, inmates had to be taken off site because service was not available in the facility. The program was piloted in 2000 on request as a result of the volume of off-site trips. Says Lose, optometry was on the top three reasons for on off-site trip in almost every medical department, and 75% of those were related to glaucoma. They needed a way to test on-site, which is now available with the advent of Optical Coherence Tomography portable units. With these units, they can now manage diabetic retinopathy, macular degeneration, and glaucoma in the facility.

pharMaceutical care Another specific area outsourcing has been found to save money is in notoriously expensive pharmaceuticals. Bob May, senior vice president of Marketing and Development at MHM/Centurion points out some examples. One key area, May says, is in psychotropic medications. “These savings result from our in-house team of pharmacists who review medication utilization across all of our contracts and provide feedback and education to our prescribers. Our pharmacists stay abreast of the latest research on medication efficacy and filter the aggressive sales tactics of pharmaceutical manufacturers to better inform our prescribers on the true effectiveness and efficiencies of medications on the market.” In one case, 10 years ago MHM/Centurion assumed the mental health responsibility for a large statewide DOC where mental health drug costs had soared to a whopping $700,000 a month. Since then, spending on psychiatric drugs has dropped to about $300,000 while the inmate population has increased by 10,000. VISIT US AT WWW.CORRECTIONSFORUM.NET

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expanding use Of teleMedicine

mhm/centurion assumed the mental health responsibility for a large statewide doc 10 years ago where mental health drug costs had soared to a whopping $700,000 a month. since then, spending on psychiatric drugs has dropped to about $300,000 while the inmate population has increased.

A growing option for cutting costs that organizations such as MHM/Centurion and Corizon offer and promote is telemedicine. It offers the ability to treat inmates at remote locations for numerous conditions including mental health, dermatology, and cardiology, and it offers the ability to treat inmates without the cost of transportation and escorting. Telehealth, says May, is more and more becoming the norm in

Photo Courtesy of Corizon health

A private health care professional examines an inmate.

In another case at a contract awarded for comprehensive care, MHM/Centurion has worked with providers and the state pharmacy vendor and has initiated formulary changes. One of those changes is in the asthma therapeutic class that will “improve patient outcomes and decrease the chance for abuse.” The expected result will be a savings of $200,000 over the course of 12 months. In one of the smaller contracts in which MHM/Centurion has been providing mental health care and select medical services, the organization has worked with the state’s pharmacists and 12 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2014

providers to cut overall medication costs by 10%. As a result they have saved the department approximately $5 million in drug costs alone. Corizon has also taken a formulary management approach to cutting costs and medication efficiencies. This management has saved one county $636,000 a year and another county $110,000. Using highly-customized technology, they are able to monitor the entire prescription process from order entry to automated dispensing and shipping while maintaining a same day fill rate of 99.8%.

corrections, and providers agree that it is only going to expand. Walker notes that Corizon provides telemedical care that “saves our DOC clients over $2.35 million related to officer time, offsite transports, and hospital provider costs, as well as enhancing public safety through risk reduction using telehealth.” May states that over the past three years, MHM/Centurion has increased telemental health to include 10 facilities, which includes about 115 telemental health contacts per month. The result is an annual savings of $350,000. With 154,000 inmates in 111 facilities, Texas has surpassed

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Photo Courtesy of Corizon health

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Photo Courtesy of Corizon health

Corizon says its understanding of the myriad cost drivers involved in delivering a comprehensive healthcare program can result in both substantial and sustainable savings to the clients.

California as having the highest prisoner population of any state. They have been using telemedicine since 1994. The services have been outsourced to the University of Texas Medical Branch in Galveston and Texas

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Tech University Health Sciences Center in Lubbock. According to the Texas Department of Criminal Justice, the program has led to $1 billion in savings over a 10-year period, a 70% reduction in doctor and emer-

gency room visits, and a 45% reduction in unnecessary medical tests. The technology has reportedly also improved inmate health as a result of having more access to specialists and followup visits, particularly in remote areas where there are few if any specialists. According to a 2010 survey of 39 states conducted by Corrections Compendium, found that California spends significantly more on per-inmate medical care (roughly $11,000 to the other states’ average of about $5,000). The LAO report suggests that increasing the use of telemedicine could help contain costs not only because of the savings found in transporting and guarding, but also because of the ability to propose bids to a larger pool of licensed physicians. The report furthers that California could “achieve savings in the millions or low tens of millions of dollars annually through the expansion of telemedicine.” J

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BY BILL SCHIFFNER, CONTRIBUTING EDITOR

SOFTWARE Solutions HELP SPELL Relief JAIL MANAGEMENT, CASELOAD MANAGEMENT, EHR, COMMISSARY, RISK ASSESSMENT TOOLS AND MORE HELP EASE THE CORRECTIONS LOAD.

the past decade software technology has changed just about every aspect of the way a correctional facility is run. Automated software solutions are widely used for jail and records management, case management for probation and parole, electronic health records, commissary, online money transfers, standardized risk assessment tools and more. “Managing jails and correctional facilities without the right tools is nearly impossible,” comments Bob Kolysher at Tyler Technologies. “From the initial intake and booking to commissary needs to the release of an inmate into probation and supervision, you need corrections software that provides all the neces-

OVER

sary functions and features so you can manage the people and the processes.” Kolysher says products such as his company’s Odyssey software saves jailers time by automating release notices, pulling docket and party information from the court automatically, using electronic signatures, and enabling mobile applications. “It makes jails more secure and protects staff by tracking inmate movements real time, integrating biometrics, and automatically notifying staff when security-related issues exist.” Jail and prison kiosks are another tool that assist agencies with inmate management, by providing an easier way for inmates and their relatives to conduct financial and commissary transactions. These units

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allow families to deposit money to an inmate’s account for funds and commissary items. “Over the years transactional kiosks have provided a lot of benefits to correctional institutes. Due to our ability to customize each of our units, providing specific components to suit the needs of our various correctional clients, these kiosks now provide a secure, convenient alternative for inmates, parolees and their families to complete financial transactions,” says Peter te Lintel Hekkert, president at Slabb, Inc. “The software from our partners can also be customized and provides a user-friendly interface, while components such as fingerprint scanners and signature pads help to accurately identify users, reducing the occurrence of fraudulent transactions,” he adds. CORRECTIONS FORUM • NOVEMBER/DECEMBER 2014 15

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Trust fund and commissary software has long been a favorite of correctional facilities and jails in its ability to save manpower. “The key benefits of integrated trust fund and commissary software include the automation of all facets of the commissary ordering and payment cycle, with the concurrent ability to create, distribute and store electronic records and easily generate tailored documents and reports based on those records,” reports Debbi Drewry, director of marketing, Union Supply Group. “This saves tremendous amounts of staff time and reduces errors that come from manual data entry and cross-functional communication,” she says. “In addition, by integrating the institution’s trust accounting banking system with the commissary system guarantees that inmates cannot overspend on commissary items and, if limited funds are available, there can be an automated prioritization of the items that are filled by a preset hierarchy,” she explains. Drewry furthers that a huge benefit to integration between the trust fund and commissary is the elimination of constant file transfers between separate systems. “File transfers back and forth between two systems can be initially troublesome, and when routine file transfers back and forth are working with no issues, a simple schedule change and/or miscommunication especially concerning holiday schedules can then create issues. With an integrated system those issues are eliminated. “Other benefits,” she continues, “can be real-time interfaces with third-party services and applications. Accounts can get updated live as transactions occur….which then means live inmate balances, available through a kiosk or on a phone system…can be made available to the inmate population. This cuts down and even eliminates written inmate requests to the Trust 16 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2014

Fund office for updated balances, deposit inquiries and other such requests,” Drewry concludes. A well-designed software management system can help ease all organizational procedures by providing corrections and sheriff’s staff the power to view and handle all operational details related to offender populations. The following are top software solutions on the market that are helping streamline administrative functions in facilities across the nation.

ves the right work to the right user at the right time. www.tylertech.com, 1.800.431.5776

Web-based Assessments Ce Assessments is a web-based, easy-to-use application that facilitates accurate, rapid collection of assessment data. Fully functional as either standalone or integrated with your case management sys-

Integrated Support CorrectTech offers integrated software and support services for residential, treatment, re-entry and probation programs. Their Program Foundation Platform and 12 modules were designed by community corrections professionals to guide organizations toward a powerful EBP implementation, relieve them of strenuous paperwork and manual processes, and enable them to focus on what matters—people. www.correcttech.com, 303.586.6551

JAIL MANAGER SYSTEM Integration with pretrial, courts and probation is easy when your county uses Odyssey, the developer says. Odyssey Jail Manager can manage all aspects of your jail: It streamlines intake, manages population (including intermittent inmates) and enhances security, all with integrated biometrics. Odyssey’s extensible workflow engine dri-

tem, Ce Assessments supports evidence-based practices through intuitive analysis of aggregate data and measures outcomes in real-time. The application also features auto-generated case plans, comprehensive output reports that can be tied to special conditions, treatment regimens and programs, and access to a variety of validated risk and needs instruments in the public and private domain. www.automon.com, 1.888.726.8110

JAIL AND PRISON CASHLESS VENDING Microtronic US is a leading provider of Cashless Vending technology at an affordable price, the firm reports. They utilize RFID media varieties, with a Read/Write between the card and the reader. The system can be

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kiosks can greatly assist law enforcement agencies with inmate management. Some of these correctional kiosks can also allow users to receive messages, as well as access resources such as housing and employment information. www.slabb.com/software/, 702.730.1110

Offender Tracking Solution

used for both inmate and visitor vending. Inmates can also enjoy cashless vending with no more tokens. It also allows inmates to transfer funds from their trust accounts to their vending cards. Visitors can also buy prepaid vending cards for inmates to use at any machine. http://microtronicus.com, 1.800.879.3586

Jail Management Software PTS Jail Management Solutions manages all aspects of jail operations from initial booking through release. The software tracks all inmate activity, visitation, court dates, inmate funds, interagency billing and mandatory Social Security Administration (SSA) reports, an automated classification tree, health screening questionnaire, and more. Popular optional interfaces and peripherals include AFIS, VINES, commissary, biometric print readers and barcode scanners. www.ptssolutions.com, 1.888.831.5151

PRISON KIOSKS Slabb has worked with many correctional institutions, providing cust o m i z e d kiosks not only for use by inmates and their families, but by parolees as well. Prison 18 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2014

SunGard Public Sector’s ONESolution Jail Management System (JMS) provides an efficient way to track and report on all aspects of an inmate’s confinement. From booking to release, this jail management software improves jail operations, inmate tracking and data collection, in essence expedites all time-consuming jail facility tasks. Comprehensive management tools such as bar coding and mug shot integration allows users to work faster without sacrificing accuracy. www.sungardps.com, 1.866.965.7732

COMMISSARY & TRUST FUND ACCOUNTING SYSTEM

second language desired can now be supported by simply inserting the translated strings for the second language of choice. www.cashlesssystems.com, 1.866.601.2054

Cloud-Based Solutions PowerDMS is a cloud-based company that helps facilities reduce risk and liability with a comprehensive compliance management solution. The company provides the tools necessary to organize and manage crucial content and industry standards; train employees with accountability measures–all reducing risk and maintaining compliance for an organization. PowerDMS offers compliance management through collaboration, process and automation. www.powerdms.com, 1.800.749.5104

COMMISSARY SOFTWARE Trinity’s Commissary Manager, a proven inmate commissary/ banking system, has been updated with state-of-the-art software,

Cashless Systems, Inc. (CSi) was the subcontractor of Sierra Systems Group Inc. to deliver the Correctional Services Canada

(CSC) Inmate Accounting System replacement project (live system operations began in April 2014). Under this contract CSi developed a bilingual version of the Cashless Commissary and Trust Fund Accounting System (CACTAS). As a result of this project, CACTAS is fully bilingual for any second language in addition to English. All website text, report headers, drop down lists, etc., are held in strings and pulled into the application from tables. Any

including full use of SQL server back-end and a new, flexible front-end design. The key to the design functionality is the flexibility to integrate into or with any jail management system and to integrate into a variety of network environments, including virtualized environments, the company says. www.trinityservicesgroup.com, 1.877.277.5452

Inmate Payment Services Western Union’s Inmate Services allows families and friends to send money to inmates throughout the federal bureau prison system. There are three methods of payment: online,

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phone and via walk-in at 45,000 participating Western Union agents nationwide. www.inmateservices.westernunion.com, 210.495.0857

the tools to reduce costs, increase efficiency, and streamline their operations. www.computrition.com/ContactComputrition.aspx, 1.800.222.4488

MONEY TRANSFERS

Convenient Deposits

JPay offers one of the fastest and most secure money transfer, quick and affordable inmate email, intuitive video visitation, and the JP4 music program. The company knows how important it is to support incarcerated loved ones, and established partnerships with Departments of Correction across the country and gives them the tools they need to stay connected. www.jpay.com, 1.800.574.5729

Access Secure Deposits from Keefe enables friends and family members to deposit funds into an inmate’s account through the convenience of a toll free num-

oritize for internal programming needs based on available programming capacity in the facility. www.northpointeinc.com, 1.888.221.4615

Management Solutions AMCAD offers its software solutions that are comprised of AMCAD integrated Case Management System (AiCMS), AMCAD integrated Jail Management System (AiJMS),

RFID Offender Management The GUARDIAN RFID Corrections System combines offender management, guard tour and communication into one simple, powerful, correctional compliance platform. The system is tailored for county jails, city jails, state and federal prisons, juvenile detention facilities, and private correctional facilities. Its user-centric correctional solutions are aligned to more closely and more completely meet the growing demands made on today's correctional officers, while offering command staff the operational visibility they need. www.guardianrfid.com, 1.866.382.6339

FOOD SERVICE MANAGEMENT SYSTEMS Computrition provides innovative foodservice and clinical management software systems that give correctional facilities

ber, website or a lobby kiosk, drastically reducing the amount of incoming mail and deposits to the facility. With Access Secure Deposits, users have the flexibility to deposit funds, increasing spendable cash in the inmate’s account, thus, affording greater inmate spending and return to the facility. www.accesscorrections.com, 1.866.345.1884

SOFTWARE TOOLS Northpointe offers their latest software tools: Jail Population Modeling (JPM) and Program Capacity Modeling (PCM). Both tools help administrators make

better informed decisions regarding strategies for supervising the inmate population; evaluating the impact of policy decisions on future jail populations; and determining which populations to pri20 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2014

AMCAD’s Rapid Online Access Method System (ROAM) and AMCAD’s ACCEPT e-Commerce systems. AMCAD’s solutions can integrate the entire justice and public safety departments in the county including sheriff’s operations including the jail, computer aided dispatch and records management and district and county attorney offices. www.amcad.com, 1.866.793.6505

OFFENDER TRUST ACCOUNT MANAGEMENT Union Supply Group’s U-Trust Offender Trust Account Management software receives, makes and tracks all payments electronically, verifiably and

securely. U-Trust enables users to manage offender payrolls, automate reimbursement and eliminate manual data entry and

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accounting errors. U-Trust is fully GAAP compliant; is flexible enough to implement any business rules and requires no advanced training or accounting expertise. www.unionsupplygroup.com, 310.603.8899

Data-Driven Offender Software MonitorConnect is a revolutionary new data-driven approach to connect with offenders. This software solution boosts offender compliance, improves department effectiveness, and saves money. It was built to address the reality of shrinking resources of today’s supervision agencies. www.connectrex.com, 1.650.872.5000

Jail Management Solution Enterprise Jail Corrections Management System (J-CORR JCMS) is a comprehensive jail management solution with over 50 modules and functional components. J-CORR’s principals are pioneers in adaptive strategies, including community-based, problemoriented, and other innovative approaches to corrections. Unlike many offender management sys-

tems on the market, J-CORR JCMS is said to be a truly enterprise system, managing inmates, staff, and facilities—and even extending past the walls of the prison. The solution provides comprehensive work release and “weekender” enrollment and management. The system is also designed to avoid repetitive entry while handheld tablet computers, provide untethered computing for operations staff. www.j-corrtechnologies.com, 1.778.242.2995

INTAKE KIOSK TouchPay’s Intake Kiosk is said to be the only solution available to correctional facilities that

automates offender booking deposits by counting both coins and cash notes in bulk. This relieves facility personnel from manually counting incoming coins and cash. All kiosk installation, training, reporting, maintenance, support, and cash pick-up services are provided to facilities at no cost. www.touchpaydirect.com, 1.866.204.1603 VISIT US AT WWW.CORRECTIONSFORUM.NET

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BY G.F. GUERCIO, CONTRIBUTING EDITOR

Designing for

Maintenance How building maintenance into glazing, plumbing, electrical, lighting, laundry and more can keep your facility running at peak capacity for lower cost.

aintenance is a constant. This is especially true with facilities that are open 24/7/365. But how do facilities keep up with the continual fixes due to age, vandalism and simply the heavy use based on an operation that never shuts down? Facility organization, good design, preventive and proactive programs, and elemental use projects can help manage these perpetual upkeep requirements. We spoke with industry experts in the areas of design and management, as well as specialty areas

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that suffer high-use and abuse, to glean their insight into adeptly managing maintenance. Better maintenance management starts in the design, contends Paul Chastant, AIA, NCARB, senior project manager, HDR Architecture, Inc. “The best course of action is to design simple buildings which can be efficiently operated and easily maintained, all of which are pleasing for those who live in and operate them. In addition, inmates and operators generally take better care of these nicer spaces, as opposed to less pleasing environments. “By far, even when design solutions are efficient,” he furthers,

“staffing cost can be more than nine times the capital cost of a building. Therefore, after factoring in all other costs, little [of the budget] remains for maintenance.” Chastant refers to a term coined by industry leader, Joe Lee of CGL Companies: “true cost of ownership,” which defines that the capital cost is minimal as it relates to the life cost of any building. “When mixing capital cost with inefficient operational design and inadequate maintenance, the true cost of ownership can become alarming,” says Chastant. “Most surprising is the exponential loss of a building’s life caused by not performing recommended and

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Wake County Detention Center Expansion, Raleigh, N.C., designed by HDR Architecture with the goal of a facility that is physically maintainable, functional, durable, sustainable and operational day-to-day.

periodic maintenance.” The always-open nature of justice facilities, coupled with the type of occupants, requires an effective preventive maintenance plan just to keep ahead of the corrective maintenance volume, concurs Lee, who is CEO, CGL Facility Management Division. “Preventive maintenance serves multiple purposes—to keep the building operating as intended, to lengthen the life of building equipment, and to improve energy efficiency. At the same time, preventive maintenance improves the indoor environment and lowers the long-term operating cost of the building.” He cites an example: Preventive maintenance for an HVAC system—changing filters, cleaning coils, etc.—keeps the operating cost steady as the system runs at designed efficiency. Without preventive maintenance, HVAC systems lose up to 40% of efficiency, causing a similar increase in power draw. “Monthly preventive maintenance costs considerably less 24 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2014

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Since its water/heat recycle-recovery system runs automatically, customers sometimes forget the recycle system is running; therefore AquaRecycle suggests keeping a checklist and record of maintenance performance to document that the work is being performed.

than the increased energy use, with the added benefit of extending the equipment life and delaying replacement costs,” Lee says, adding, “Even buildings with a large maintenance backlog can implement an effective preven-

tive maintenance plan. Diligent management of maintenance personnel and a dedication to erasing the backlog by doing some preventive maintenance every day, can lead to a fully-functional building in a short time.”

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Maintenance Integral to Water Conservation For full functionality when it comes to conservation projections, maintenance is an integral component, says Bruce Jacobeen,

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JWC Environmental’s Auger Monster is an all-in-one grinder, fine screen and compactor that eliminates pump clogs and sewer backups caused by sewage debris or sabotage. It combines five systems into one compact footprint.

CEM, director of Prison Services, Water Management, Inc. “A water conservation project does not end after implementation but requires continual maintenance to remain effective. It is naïve to think that completing a water conservation project means ‘mission accomplished.’ The mission is never fully accomplished as all products, even those most vandalresistant, will require some level of ongoing maintenance, cleaning and repair, especially in the corrections environment.” If the products are not maintained, then the facility’s water use will slowly begin to increase, he says. “Maintenance was surely required before a water conservation project; it is a sure bet that maintenance will again be required after the initial months of maintenance-free post-project bliss.” He furthers it is important to give the maintenance staff training and feedback such as metering information for early intervention should usage rise. And fostering a relationship between maintenance and accounting/purchasing personnel allows for optimal understanding of product needs vs. cost, he asserts.

Just Add ozone For optimal results when it comes to water use in the laundry and maintenance, add ozone, recommends Jack J. Reiff, president, Wet-Tech. The proper application of ozone in the laundering process provides numerous benefits, including lowering maintenance issues. “Ozone helps the laundry function better, cutting maintenance costs by improving the wash cycle, conserving water and extending the life of linens,” he says. The high oxidation quality of the ozone enhances the wash process and less rinsing provides water use reduction along with reduced operating time thus saving on maintenance. The ozone activity makes the water extract from the fabric faster, providing better drying, saving energy dollars in the process as well as 26 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2014

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again reducing maintenance due to less operating time, he says. “The EnviroSaver II ozone system has internal monitoring equipment to help maintain a long, safe operation of the equipment. We monitor the wash machine as well as the ozone operation and provide long-term service and maintenance continuity.”

JWC Environmental deals with the newest plumbing maintenance issue: flushable wipes. New patent-pending design cutters crosscut the wipes to prevent fibrous clogging.

All’s Clear Down the Pipeline Continuity in maintaining the plumbing system at facilities can be simplified with the right equipment, according to Alec Mackie, marketing manager, JWC Environmental. To handle the trash and debris coming from jail and prison sewer lines, he says, “New in the last three years is our vertical Auger Monster screening system. This modular system is easy to install and it’s an all in one wastewater screen—grind, screen, wash, convey, compact and dewater” and fits into a 4x4foot footprint. “It’s a clean and reliable system with little to no maintenance required.” But with never a chance to rest, a new plumbing problem has surfaced: wipes. Mackie notes as more flushable wipes come on the market, prisons, jails and sewer agencies struggle with more pumps clogging. “In September we introduced our all new wipesready cutters to deal with the onslaught of wipes of all types. We completely redesigned our cutter teeth and developed a patent-pending configuration which cross-cuts wipes so they turn into squares and prevents the formation of long strings of fibrous material which can reweave and clog downstream pumps. Keeping the sewers flowing clear no matter what comes down the pipeline is our Number One priority.” Managing and maintaining the water pipes within a facility is also a prime directive for AquaRecycle. The ERS Laundry Wash Water Recycle System capVISIT US AT WWW.CORRECTIONSFORUM.NET

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Due to their long life, LEDs are virtually maintenance free—they do not “burn out” like a standard lamp, says provider Kenall, but operate between 50,000100,000 hours (100,000 hours = 11.4 years @ 24/7).

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tures all the laundry wastewater/heat to process and reuse in wash cycles except the final rinse. The new ThermalRecycle captures the waste dryer exhaust heat and recycles to the incoming dryer air, both saving 50% in energy costs in addition to water (50%) and dry time (25%). “We have developed a series of short videos that assist staff in doing maintenance and repairs to AquaRecycle equipment very easy and efficiently,” adds Jeff Lebedin, president, AquaRecycle. Customers gain exclusive access to online videos which teach basic repair and maintenance via online computer access or smart phones. “Our free daily data polling process helps us alert you when there is a potential problem. Daily data allows an AquaRecycle professional to troubleshoot the problem and communicate the solution remotely. The video series then allows our customers to perform the necessary repairs quickly and efficiently and get the system running at its peak potential all the time.” Running at peak is commendable unless it is water from the fixtures, says Raul Socarras, executive vice president of I-CON Systems, Inc.: “Correctional facilities consume massive amounts per day.” And with such heavy use comes the opportunity for heavy abuse and maintenance needs. “Our current focus, with respect to maintenance, starts with the way we engineer and design our products. We believe in two main theories on achieving this: that less-moving-parts creates less potential failures, essentially, less-is-more which results in reduced maintenance and support; and innovating and using better and more reliable technology to substantially increase dependability, while keeping the system simple and easy to use.” He adds that with this philosophy, “We currently have the most waterefficient flush valve in the industry, which when coupled with our technology can save our customers up to 70% of their water use at each fixture.” Fixtures that require constant use are inherent in a facility, none more so than lighting. And “the safety concerns of working in a high-risk environment necessitate highly reliable, low-maintenance lighting,” says Frank Gonzales, regional sales manager with Kenall. LEDs are virtually maintenance free due to their long life, their lack of fragile filaments and glass, and their ability to operate at 70 percent of their initial performance at end of life with no sudden failure or burn out. The ability to operate at a maximum of 100,000 hours per 24/7 equals more than 11 years of constant light. “The fewer times the cell light is relamped, the lower the chance that inmates may get a hold of tools, or that security is breached in any way,” adds Gonzales. “The most important aspect of an effective preventative maintenance program in a correctional setting is limiting the failure of critical pieces of equipment, such as lighting, that may cause security problems. It is always better to schedule a shutVISIT US AT WWW.CORRECTIONSFORUM.NET

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down of lighting than it is for the luminaires to go out when least expected.” Even small changes can have an impact on maintenance in a correctional setting, he says. “The simple addition of a field adjustable LED night light can assist in minimizing vandalism caused by inmates who become irritated by excessive brightness when they are trying to sleep.” In a facility that never sleeps, how can it best be run efficiently when it comes to maintenance? “Efficiently-run facilities are ones where maintenance is being done proactively and therefore issues are caught early and corrected, reducing downtime and preserving budget,” notes Emma Finch, marketing programs manager at FacilityDude. “Many may be caught in a reactive environment where equipment is allowed to run to failure, resulting in a chaotic atmosphere and higher costs,” she says. For those stuck in this state, it can seem daunting to transition. “Using a database like a computerized maintenance management system (CMMS) is a major step in beginning to transform facility management to be proactive. The value of a CMMS is not its ability to store data but in the insight it provides: performing analyses, spotting trends, and creating reports that can lead to a clear picture of asset conditions, the facilities team performance, and the cost of maintaining buildings and equipment.” Finch gives an example of an organization that consistently went over budget because decisionmakers did not grasp the cost/time requirement to complete the workload. With the help of a CMMS, the department was armed with accurate numbers and secured a more realistic budget for the upcoming year. “A properly implemented CMMS can have both quantifiable and qualitative benefits that will revolutionize facility management,” she says. In today’s corrections environment revolutionary ideas in design, preventive/proactive programs, and facility-specific water, energy, plumbing and lighting directives help manage the perpetual demands of facility maintenance. J For more information: JWC Environmental, jwce.com, 1.800.331.2277 Wet-Tech, wet-tech.com, 508.831.4229 Kenall, kenall.com, 1.800.4kenall HDR Architecture, Inc., hdrinc.com/markets/architecture/justice.com, 1.800.366.4411 CGL, cglcompanies.com, 786.409.7000 Water Management, Inc., watermgt.com, 1.800.394.5325 I-Con Systems, Inc., i-con.com, 1.800.2400.3578 AquaRecycle, aquarecycle.com, 1.866.272.9253 FacilityDude, facilitydude.com, 1.866-455-3833 VISIT US AT WWW.CORRECTIONSFORUM.NET

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BY DONNA ROGERS, EDITOR-IN-CHIEF

Staying in Touch With on- and off-premise options plus family and friends’ ability to use their mobile devices, visiting an inmate has never been so easy.

IP Visitor from Black Creek functions seamlessly as a single system for both on- and off-site visits. It can also provides video arraignment.

hile a small percentage of corrections agencies have video installed— industry experts estimate perhaps 15%—the technology is one of the fastest growing in jails due to improved security and drastic manpower savings, coupled with falling prices. Counties seem to be big adapters, say some industry insiders, while others say states, with longer sentences for those they house, are the big champions of the technology.

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Benefits The majority of video visitation systems today can permit visits with family and friends from the comfort of their homes. These web-based systems offer increased flexibility with onsite and offpremise visits, allowing offenders to receive more visits. While families are offered the convenience of chatting from home, possibly saving them hours in transport and waiting times, the fee charged

helps the department to fund inmate programs. Video visits provide several key benefits. First and foremost is increased safety and security. “[It] relieves facility staff of their most dangerous burden: inmate transport,” says Jeff Hansen, Telmate. By physically separating inmates from visitors, he furthers, “a key mechanism for importing contraband, such as drugs, weapons and SIM cards, is shut down.” The Telmate Video Visits system also

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allows the capability for hearings, arraignments and video visits with attorneys. JPay Video Visitation provides visitation only both to family and friends and to attorneys, which are scheduled and paid for through JPay.com. Visitors can connect both remotely and on-premise. Family and friends use a desktop, laptop or tablet (technology must have a front facing camera) to log onto JPay.com to schedule and participate in the video visitation. It is interesting to note that JPay’s video visitation offering is meant to be an additional means of communication for inmates and their friends/family—it is not meant to replace in-person visits, points out to Jacob Katz, VP of Products. “Communicating with friends/family is important to an inmate’s rehabilitation, thus JPay will not install video visitation if a facility is using it to replace in-person visits, only facilities who want the service as added offering.” The use of video visitation assists agencies to meet legislative requirements for inmate visits, notes Hansen. CF has been told that at times queues at some jails have been so long that visitors that show up for a visit have been turned away, facing a long commute home without having seen their loved one. Video visitation sessions benefit the facilities because staff do not have to manage the in-person visits, verifying visitor identification and going through the security measures of having an onsite visitor, points out Katz. They also appreciate the efficiency of electronically managing the sessions, instead of manually scheduling a visit. “It’s also important to note that in-person visits are beneficial for both the inmate and friends or family—JPay fully supports and recommends in-person visits,” furthers Katz. “However, many times it’s difficult to travel and visit an inmate, either due to 32 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2014

JPay Video Visitation provides visitation to family/friends and attorneys, which are scheduled and paid for through JPay.com

health conditions, financial constraints or other reasons. Video visitation sessions are a great option for those who want to stay connected, but can only do so from the comfort of their home.” IP Visitor from Black Creek Integrated Systems is “a stable, full-featured system that functions seamlessly as a single system for both on- and offsite visits,” according to I.E. Newton, president. It also provides video arraignment. Offering further efficiencies it integrates with other jail management systems for scheduling purposes, online libraries and commissary systems. An optional touch screen input device makes a video visitation

station capable of running additional applications, such as sick call requests, inmate grievances, law library, commissary orders, etc., Newton furthers. Integration with other jail management systems is an option that can be advantageous to staff in controlling all communications. For example, the Telmate Command Center is the hub of the communications platform for facility staff, outlines Hansen. “From any computer with a web connection and authorization clearance, facility staff can log in to the communications Command Center and have total access to the department’s jail management system with complete control of inmate

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communication and account management.”

Verifying Visitors Of course, one of the biggest concerns of jail and prison staff is how remote visitors are verified. If jail management is not steps away, they need to be assured that visitors are not pulling a switch and bait at the last minute by allowing an unauthorized visitor to use their equipment to connect with the inmate. They could be using the system to conduct illegal transactions, pass secret messages, make coded gestures or to have sexually illicit connections.

verify inmate and friends and family contact identity.” He furthers: “Telmate’s simple process requires those who wish to receive calls, deposit funds, leave a voicemail or schedule a video visit to first register their photo ID, address and phone number with a facility. As a result, no matter what action they take, from cash deposit to phone call to video visit, you’ll know exactly who’s interacting with whom, every time.” Black Creek also reports that it uses biometric verification of the visitor on the outside. JPay only allows those friends and family who are registered on

Visitors can use these video visitation stations set up by Black Creek on premise at the jail.

The companies we spoke with tell us about their precise ways of verifying callers’ identities. Hansen says, “Telmate Video Visits uses our proprietary identity verification system called Telmate Verified so staff always know who’s visiting whom.” With this tool investigators and staff can easily match a name, face and identity to each friend or family member connecting with residents. He says Telmate is the only corrections technology provider that uses “continuous voice and image biometrics to continuously 34 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2014

the inmate’s visitation list to schedule a video visit. It is monitored through the creation of a JPay account, and the DOC verifies that each scheduled visit is from someone on the approved visitation list.

Scheduling Streamlined One of the best ways video visitation can improve efficiency at an agency is through the online video scheduling system, say the companies that provide them.

Hansen notes that “With our easy-to-use system, inmates and friends and family schedule their own visits in the following ways: online by sending and accepting visit requests at a facility through our Telmate Stations or Telmate Kiosks; online at www.getting out.com; or from a mobile device with our GettingOut mobile app. Facility staff no longer need to manually schedule visits, freeing them up for more pressing tasks.” Scheduling online makes a huge difference to corrections staff/sheriffs deputies in manpower savings, most concur. In addition to the self-serve nature of family and friends scheduling and paying for their own visits online, says Katz, they and the inmate receive a confirmation email of their scheduled visit, which is followed up with an automatic reminder notice 15 minutes prior to the visit. “[Staff] appreciates the efficiency of electronically managing the sessions,” he says. Users of Black Creek’s IP Visitor have options in how they schedule visits, points out Newton. Public visitors can schedule via phone, over the web or through the use of scheduling kiosks located at the public visitation center. In addition, inmates can schedule their own visits using the inmate visitation stations. He adds: “If the system is configured to do so, public visitor registration and visit scheduling can be done with no participation from facility staff.”

Tightening Security Security is obviously a top concern for corrections officials and being able to perform investigative searching on the collected data from the visit is key. Video visits actually offer a greater means of mining for pertinent data than a phone call or an inperson visit. For example, says Newton, all participants in all visits either remote or web-based (with the

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exception of professional visits) are recorded with synchronized audio and video. Therefore he notes investigators have the ability to covertly monitor visits, using video visitation station cameras and microphones for surveillance and recording purposes. Katz at JPay concurs that all video visitation sessions with their system are recorded. The sessions can also be monitored live and supervisors have the ability to block an inmate or a user at any time if a conversation is alarming or violates general rules. Staff members can add notes to the recording to alert others to issues if appropriate. Hansen details that “Telmate’s Investigator Toolkit is a powerful, technologically-advanced suite of tools that help law enforcement officials, district attorneys and detectives solve criminal cases and reduce court costs.” Among its features is a timeline tool that compiles an inmate’s booking, financial, and communication history into a single sortable history, and, he adds, “a sophisticated ‘connection tool’ that links every phone call, voicemail, deposit, message or other means of contact into a single interactive tool that displays every associated person, phone number or action.” Telmate Investigator also includes: predictive & visualization tools, automated alarms & alerts, mapping of call destinations, and GEO positioning. Black Creek furthers that it has a tool that can be used for in a court with the ability to produce watermarked videos for evidentiary purposes.

Cautionary Tale Some insiders offer a word of warning in regard to choosing a vendor. “Agencies need to be seriously concerned about the 36 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2014

An inmate can easily schedule his own video visit with this Telmate video station.

longevity and financial stability of potential vendors,” says Newton. “Prices continue to fall due to competition and improvements in technology. Video visitation firms have already begun to fail, others are currently for sale. Newton furthers: “In my opinion, the video visitation firms that have been acquired by large inmate phone services providers will not be able to maintain the level of profitability required to make it attractive to keep them and will eventually be spun off or dismantled. Firms that are ‘onetrick ponies’ that offer only video visitation and do not have a broad line of products to spread over their overhead and R&D costs will have a harder and harder time staying afloat as prices continue to fall.”

Increased Visits Common in recent probation and parole statistics are findings suggesting that visits improve mental health and decrease recidivism among inmates, reports a December 2012 article in Federal Probation Journal (see www. uscourts.gov/ and search visitation). One of best outcomes with use of video is that inmates experience increased visits. According to Shelli Honeywell, Operations and Policy-Fiscal Services with Oregon DOC, in

just a few years, ODOC inmates have made over 560,000 connections through Telmate technology, including electronic messages and Video Interactive Phone (VIP) calls. Before 2012, only 40 percent of inmates in Oregon were receiving some form of visitation. With today’s options, 60 percent of inmates are benefiting from connections with friends and family. It’s a great way for inmates to communicate with loved ones multiple times each week, furthers JPay’s Katz, adding, “And it’s typically cheaper than phone calls, making it more convenient and affordable to stay connected.” Video visitations have provided another opportunity for inmates to receive visits, says Joseph Joyce, deputy warden of Transitional Facilities, Missouri River Correctional Center, who employs the JPay system. “This ultimately results in improved behavior from inmates due to a privilege that can be maintained by positive behavior.”

A mobile future We are a mobile generation, reliant on our cell phones. The next natural step would be mobile video visitation, says Katz, but refrained from outlining further details citing confidential product developments. “One of the biggest technological paradigms we anticipate in 2015 is the corrections industry’s shift to mobile,” concurs Hansen. While Telmate has provided inmates a tablet for education and entertainment, inmates are not yet using mobile technology for visiting. Family and friends have just begun to be able to visit from their pads, and while inmates cannot yet—let’s see what the new year brings. J

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BY G.F. GUERCIO, CONTRIBUTING EDITOR

CORRECTIONAL AND DETENTION AWARDS Patient Unit at Arizona State Forensic Hospital features dayrooms with access to outdoor activity courtyards.

The 2014 Justice Facilities Review awards were recently announced by the American Institute of Architects (AIA) Academy of Architecture for best practices in planning and design for Justice Architecture. The purpose of the distinction is to provide a meaningful measure to those who are researching, planning and designing justice facilities, and offer the profession proven strategies and trends in the design and construction of justice facilities. The following are the correctional and detention awards, which were part of a larger group of projects that include courts, law enforcement facilities and justice centers. The success of these projects was determined by functionality, security and safety, technology, accessibility, community impact, 38 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2014

sustainability and economic feasibility (first cost and long-term cost of ownership), longevity (lifecycle performance and operation), as well as aesthetic achievements. The jury also selects projects for publication that demonstrate quality of form, functionality and current architectural responses to these as well as other complex justice design issues. This year’s award winners are said to actualize designs that perpetuate goals of improved health and mental health services, as well as positive inmate interaction and treatment in a highsecurity environment, all while offering community and sustainability: goals that exemplify innovation. This year the jury selected three projects to receive a citation for excellence.

CITATION ARIZONA STATE FORENSIC HOSPITAL Phoenix, Arizona ARCHITECT’S STATEMENT Arizona State’s new Forensic Hospital provides state-of-the-art facilities for the housing and treatment of mentally-impaired patients who have entered the legal system. The facility comprises six 20-bed patient units, activity and treatment spaces, staff support, and an entry/security/ admissions wing organized around an internal courtyard. The design addresses rigorous security requirements consistent with detention facilities but is conceived as a healing environ-

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320,000 SF Acres 7.35 Area of Building New/Renovated/Total GSF 86,400/NA/86,400 New/Renovated/Total NAA 60,480/NA/60,480 Construction Costs Actual: $23 million Building cost/GSF: $213 Project Delivery Type CM at risk Funding Public bond issue Status of Project Completed 2011 Capacity Number of mental health beds: 120 Number of temporary holding beds: 2

CREDITS Architect CannonDesign, San Francisco Associate Architect Jacobs Engineering Group, Pasadena, Calif. Structural Engineer Paragon Structural Design Construction Administration Jacobs Engineering Group Medical Planner

CannonDesign Mental Health Expert CannonDesign General Contractor Gilbane Building Company

CITATION CDCR CALIFORNIA HEALTH CARE FACILITY (CHCF)— BUILD 2 Stockton, California ARCHITECT’S STATEMENT CHCF-Stockton is a 1,722-bed intermediate, medical, and mental health care facility for inmate-patients of the CDCR prison system. It was designed and constructed to consolidate facilities for long-term medical, acute, and intermediate mental health inmate-patients in one central location for more efficient and cost-effective delivery of services. It will allow California Prison Health Care Services to provide the required level of care to inmate-patients from across the state. The facility occupies 77 acres of the 144-acre site of the former PhoTo courTesy of hDr archiTecTure, inc.; © 2013 roberT benson

ment with a focus on treatment and rehabilitation. The new facilities were planned to assist patients in training for a new daily life in a controlled environment. The concept of “town community” is manifest in the design of the central courtyard and its covered exterior walkways that link patient units with a multifunctional “Therapy Mall.” The center of patient life, the Therapy Mall features a variety of activities and resources, including arts and crafts, ceramics, music, a clothing store, and a gymnasium, all focused on patient stabilization and environmental normalization. Despite the requirements of facilities of this type, the design embraces the Arizona climate with shaded exterior circulation, thoughtful solar orientation, daylight access, and outdoor spaces landscaped with native droughtresistant desert vegetation. Prefabricated building components, standardized unit layouts, and simple design features kept construction costs low and will minimize operational expenses. The single-story facility is situated between a variety of correctional facilities, a central utility plant, and a thoroughfare. The design solution draws on the historical and environmental tone of the locality to instill a sense of subtle inspiration. The forensic campus is envisioned as a secure yet tranquil cloister that promotes healing, calmness, and order. Its minimalist functional architectural expression suggests a Zen-like compound well-suited to the climate of central Arizona and the state hospital’s mission.

OWNER Arizona State Hospital

DATA Type of Facility Correctional, forensic psychiatric hospital Type of Construction New Site Area 40 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2014

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OWNER

Correctional health care facility Type of Construction New Site Area 77 acres (design-build package 2); 144 (total complex) Area of Building New/Renovated/Total GSF 1,200,000/NA/1,200,000 Construction Costs Actual Total construction costs: $512.9 million Building cost/GSF: $427 Project Delivery Type Design-build, IPD Funding General funds Status of Project Completed July 2013 Capacity Number of rated beds: 1,722 Number of general population beds: 1,722 (includes 100 beds for permanent work crew) Number of medical beds: 1,010 Number of mental health beds: 612 Number of temporary holding beds: 4 treatment rooms, 2 secure quiet rooms Number of cells: 1,191

California Department of Corrections and Rehabilitation

CREDITS

DATA Type of Facility

Architect HDR Architecture, Inc., Pasadena, Calif.

Associate Architect HGA Architects and Engineers, Santa Monica, Calif. Mechanical/Electrical/Plumbing/ Civil/Sustainability HDR Architecture, Inc. Structural Engineers Crosby Gregory P. Luth & Associates Design-Builder Clark-McCarthy A Joint Venture Fire Protection Rolf Jensen & Associates Construction/Program Manager URS/Bovis Lend Lease Construction Manager Vanir Construction Management AIA Peer Review for Department of Corrections Sally Swanson Architects, Inc. Project Director CDCR Physical/Electronic Security HDR Architecture, Inc.

CITATION IOWA STATE PENITENTIARY (ISP) Ft. Madison, Iowa ARCHITECT’S STATEMENT This new maximum-security facility employs evidence-based practices, based on the state’s extensive experience in offender

The public lobby in the Iowa State Penitentiary is open and vibrant, framed by a material palette including brick, stone and concrete.

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Jacob sharP PhoTo

Karl Holton Youth Facility. From planning and design through organization, staffing, and operations, the emphasis was on providing an environment conducive to appropriate levels of treatment and programs for both medical and mental health inmate-patients. The project was guided by principles of evidencebased design, which contribute to better patient outcomes by decreasing the length of stay, reducing infection rates, and other such improvements. This new facility will provide long-term care for a rapidly aging inmate population with a variety of serious and chronic medical and mental health issues in a safe and secure environment. CHCF represents the initial implementation of the CDCR Medical Classification System. Inmatepatients who qualify for admittance and treatment at CHCF will be encouraged to take individual responsibility for managing and achieving recovery goals mutually established with health care professionals.

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treatment, to inform programming and design decisions. The result is a secure campus that protects staff and allows them to have a positive impact on offender behavior. ISP uses a direct supervision model to encourage communication between staff and offenders and provides extensive programming and treatment spaces. The design reinforces movement scenarios and direct interaction between staff and offenders in an open quadrangle, which exposes them to the natural environment and reduces stress. Scale is mitigated through the use of normative design elements, which include brick, residential-scale windows, and sloped roofs, all of which reflect the facility’s historical agricultural setting. The design of the campus is deeply-rooted in community and sustainability. Set in the agricultural landscape of southeast Iowa, the design includes native plant materials and low-impact site features. Access to daylight and views are prevalent throughout ISP. Expansive glazing in the housing units provides natural light and views to the quadrangle. Individual cell windows provide views of the horizon and landscape. The mechanical system is driven by a network of geothermal wells, which contribute to the project’s LEED Gold status. A state-of-the-art mental health management unit was designed to meet the specialized needs of high-risk offenders experiencing seri-

ous mental illness. The design of this unit, which includes both step-down and suicide prevention programs, responds to the transition of a recovery model of care, and allows for increased programming and open staff/patient interaction. The open, less restrictive environment features clear sight lines from the nurses’ station and is saturated in natural light from clerestory windows. The adjacent clinic provides routine and urgent care, assisted living, and hospice for the entire facility, promoting multidisciplinary treatment.

OWNER State of Iowa

DATA Type of Facility Correctional Type of Construction New Site Area 1,873,080 SF Acres 43 Area of Building New/Renovated/Total GSF 444,675/NA/444,675 New/Renovated/Total NAA 303,255/NA/303,255 Construction Costs Estimated: $121.1 million Building cost/GSF: $262 Project Delivery Type Design-bid-build Funding General funds Status of Project Completed March 2014 Capacity Number of rated beds: 800 Number of general population beds: 626 Number of administration segregation beds: 112 Number of medical beds: 30 Number of mental health beds: 32 Number of cells: 638

CREDITS Architect of Record Shive-Hattery, Inc., West Des Moines, Iowa Design Architect HOK, St. Louis Programmer Pulitzer Bogard & Associates Mechanical/Electrical/Structural/Civil Engineer Shive-Hattery, Inc. Construction Manager Taylor Ohde Kitchell General Contractor Walsh Construction Company II, LLC 42 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2014

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Companies by Category

Alcohol Detection/Testing CMI, Inc. Architectural/Construction Services ASSA, Inc. CGL Cooper Lighting by Eaton EPIC Metals Fibrebond Corporation HDR HEERY SMRT STV Cells - Modular & Precast Fibrebond Cellphone Detection Berkley Varitronics Tecore Networks Commissary Products, Services, Systems Keefe Group Microtronic US Oraline Tecore Networks Communications Systems Buford Satellite Systems Correctional Cable TV Tecore Networks Computer Software/Systems Schedule Anywhere Strike Industries Dental Supplies Oraline Drug Detection Equipment/ Supplies/ Services AUTOCLEAR Garrett Metal Detectors OraSure Technologies

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Educational/Training Correctional Cable TV EPIC Metals Facility Operations/ Management Cooper Lighting by Eaton EMSCO Group Franklin Miller Fresenius Keefe Group Water Management, Inc. Food Service/ Kitchen Equipment Hatco Insinger Machine Company Unified Brands/Power Soak Inmate Products and Services Endur ID Oraline Laundry Systems and Disinfecton Aquawing Ozone Laundry Milnor Laundry Systems WET TECH Lighting Cooper Lighting by Eaton Mattresses, Bedding, Safety Pillows Chestnut Ridge Foam Medical/Healthcare Services Aquawing Ozone Laundry Corizon Fresnius Medical Care Oraline Medi-Dose, Inc/EPS, Inc. Naphcare, Inc. WET TECH

Metal Detectors AUTOCLEAR Berkley Varitronics Garrett Metal Detectors Non Profit Charity Correctional Peace Officers Foundation Perimeter Detection & Security ECSI International Garrett Metal Detectors Strike Industries Satellite/Cable TV\ Buford Satellite Systems Correctional Cable TV Security - Electronic Systems ASSA, Inc. Berkley Varitronics Black Creek DoorKing, Inc. ECSI International Garrett Metal Detectors Strike Industries TSI PRISM Security - Physical Hardware ASSA, Inc. AUTOCLEAR DoorKing, Inc. EPIC Metals Garrett Metal Detectors SuperiorMirror.com Video Applications Black Creek ISC Strike Industries Water Conservation Water Management, Inc. X-Ray Inspections AUTOCLEAR

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DIRECTORY ASSA Inc.

P.O. Box 9453 110 Sergent Dr. New Haven, CT 06543-0453 tel: 800-235-7482 website: www.assalock.com ...ASSA, Inc. is the premier manufacturer of high security locks and mogul cylinders meeting the UL 437 and ASTM F1577 high security standards. ASSA mogul cylinders are used in detention lock systems for the protection provided by a dual locking mechanism & utility patents offering legal control over key duplication.

Aquawing Ozone Laundry Disinfection Systems

45 Priscilla Ln. Auburn, NH 03032 tel: 603-641-9487 fax: 603-644-0498 contact: Brett Daniels, VP email: Brett@Aquawingozone.com website: www.AquawingOzone.com ...APPROVED BY THE CDC & CMS. Aquawing is now federally approved by the CDC, CMS and the Federal Bureau of Prisons. Aquawing is saving money, disinfecting and pushing facilities to their green goals all across the country. With over 160 correctional installations, Aquawing is the go-to solution for the correctional industry. Save as much as 100% on hot water costs and 30% on total water while preventing costly outbreaks of suberbugs like MRSA and C.diff. Aquawing patented technology is installed on over 6500 machines worldwide.

2 Gardner Rd Fairfield, NJ 07004 tel: 973-276-6000 fax: 973-276-6166 contact: Jack Fenwick, National Sales Mgr email: info@a-clear.com website: www.a-clear.com ...Autoclear designs and manufactures affordable X-ray inspection, trace and metal detection solutions for screening mail, packages, vehicles and people for explosives, weapons, contraband and narcotics. 44 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2014

Berkley Varitronics Systems

255 Liberty Street Metuchen, NJ 08840 tel: 888-737-4287 fax: 732-548-3404 contact: Scott Schober, President & CEO email: sales@bvsystems.com website: www.bvsystems.com ...PocketHound Covert Cell Phone Detector discovers all active cellphones up to 75 feet away. The industry’s leading contraband detector sends silent, vibrating alerts to security personnel when any voice data or texting activity is detected. Order direct from our online store for only $499 and receive a free extended battery for limited time.

6125 Paluxy Dr. Tyler, TX 75703 tel: 903-561-4534 fax: 903-561-4031 contact: Nancy Bolton, VP of Operations email: nancy@bufordmedia.com website: www.bufordsatellitesystems.com ...Buford Satellite Systems provides cost effective secure television services to federal, state and private correctional facilities using the most updated technology available. Facilities have the freedom to choose from an array of programming choices. All equipment, repair and maintenance up to the headend are provided at no additional cost.

Black Creek Integrated Systems

PO Box 101747 Irondale, AL 35210 tel: 205-949-9900 fax: 205-949-9910 email: sales@blackcreekisc.com website: www.blackcreekisc.com ...From Revenuegenerating Video Visitation Systems to Enterprise-class Jail Management Solutions, Black Creek Integrated Systems is your turn-key source for

modern Touchscreen-based, correctional facility security control systems and security management software solutions that reduce the cost of corrections. Black Creek focuses only on the corrections market - installing integrated security and records management solutions in jails, prisons, courthouses and government facilities across the nation.

801 Brickell Avenue, Suite 720 Miami, FL 33131 tel: 786-409-7000 contact: Eli Gage, Executive Vice President, Mktg & Business Development email: marketing@cglcompanies.com website: www.CGLcompanies.com ...CGL works to provide local, state, and national communities with more efficient facilities to better serve the public. CGL provides facility planning, needs assessments (including security and health care), architectural programs, building design, program management, facility maintenance, development, and financing services specifically for criminal justice facilities, offering our clients the unique ability to wisely minimize the Total Cost of Ownership of their existing or to-be-built facilities.

CMI, Inc.

316 East Ninth Street Owensboro, KY 42301 tel: 866-835-0690 fax: 270-685-6678 contact: Tom Settles, Manager, Marketing & Sales email: sales@alcoholtest.com website: www.alcoholtest.com ...CMI’s line of handheld alcohol screeners is ideal for testing in corrections, probation and parole, and reentry programs. Our expansive products range from basic pass/fail screeners to more complex screeners with touch screen, data entry, and printing capabilities. Whatever your need is, CMI has the screener that is perfect for you.

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Beyond a reasonable doubt... and TampAlerT ®

The most trusted names in tamper-evident unit dose packaging

Medi-Dose® System

Since 1971, correctional facilities have relied on the proven Medi-Dose systems for the quickest, safest and most economical way to package solid oral medication. They’re tamper-evident, ultraviolet inhibitant and minimize errors and pilferage. Plus Medi-Dose contains no metal or glass! With TampAlerT, a twist of the wrist is all you need to dispense liquids in no-leak, tamper-evident unit dose. TampAlerT vials are available from 15 ml to 120 ml, in natural or ultraviolet inhibitant polyethylene, with either regular or child-resistant screw caps. Each cap contains a tamper-evident seal. And TampAlerT contains no metal or glass!

Both Medi-Dose and TampAlerT can be easily identified using our MILT software ... providing complete labeling and log reporting, even bar coding!

There’s no doubt about Medi-Dose and TampAlerT, proven in correctional facilities for over 30 years.

TampAlerT® System

Dispense medication into TampAlerT bottle.

Twist TampAlerT cap onto bottle.

EPS , INC. Responding to pharmacy packaging needs around the world

A secure, tamper-evident seal adheres to the bottle when you twist-off the cap.

Milton Building 70 Industrial Drive, Ivyland, PA 18974 U.S. & Canada: 800-523-8966 Fax: 800-323-8966 Tel: 215-396-8600 Fax: 215-396-6662 Web Site: www.medi-dose.com E-mail: info@medi-dose.com

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DIRECTORY Correctional Peace Officers Foundation

1346 N. Market Blvd. Sacramento, CA 95834 tel: 916-928-0061 800 800-CPOF fax: 916-928-0072 contact: Charleene Corby, CAO email: mail@cpof.org website: www.cpof.org ... The Correctional Peace Officers (CPO) Foundation is a national, non-profit charity for surviving families of Corrections personnel killed in the line of duty. The CPO Foundation also operates an extensive Catastrophic Assistance Program for Corrections personnel in times of emergency, crisis or other great need. Announcing the CPO Foundation’s Annual National Memorial Ceremony Friday June 19, 2015 Jacksonville, FL

PO Box 781 Latrobe, PA 15650 tel: 800-234-2734 fax: 724-537-9003 contact: John McManamy, Sales Manager, Facilities Furnishings email: jmcmanamy@chestnutridgefoam.com website: www.chestnutridgefoam.com ...Durable SAFGUARD® fire-resistant mattresses and pillows. Mattress longevity provides lowest cost per inmate. Built-in pillow mattresses also available. Optional ClearView® covering materials for locating and identifying contraband. SAFGUARD® avoids fire hazards associated with polyester fiber mattress alternatives. Excellent results for stringent mattress fire tests within ASTM F-1870 and F-1085 Annex A3.

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Correctional Cable TV

311 NNW Loop 323 Tyler, TX 75702 tel: 800-477-5219 fax: 314-658-9894 contact: Dianne Huffstickler, Gen Mgr email: Dianne.Huffstickler@suddenlink.com website: www.correctionalcabletv.com ...CCT is the largest satellite provider in the correction industry serving over 150 sites across 24 states. You select the programming and leave the rest to us. No up-front cost for equipment and installation--just one low monthly rate for programming and service

Eaton’s Cooper Lighting Business/Fail-Safe

1121 Highway 74 South Peachtree City, GA 30269 tel: 770-486-4800 fax: 770-486-4801 contact: Winfield Littleton email: JohnWLittleton@Eaton.com website: www.cooperlighting.com ...Our Fail-Safe product line is the leader and pioneer in confinement lighting. Servicing over 2,500+ prisons to date, our extensive insight into the confinement industry allows us to be the industry leader in new product development, offering innovative, high quality products around the latest technologies. This combined with our service network that offers expertise with design and application issues, makes us your single source for lighting needs.

103 Powell Court Brentwood, TN 37027 tel: 615-376-1329 fax: 615-376-1350 contact: Lynette Harris, Director of Marketing/Comm email: lynette.harris@corizonhealth.com website: www.corizonhealth.com ...As the correctional healthcare

pioneer and leader for 35+ years, Corizon Health provides client partners with high quality healthcare at an affordable cost. We are a company built on innovation and expertise. Our people, practices and commitment to constant improvement enable us to meet and exceed client expectations.

120 S. Glasgow Avenue Inglewood, CA 90301 tel: 800-826-7493 310-645-0023 fax: 310-641-1586 contact: Richard Sedivy, Dir of Mktg email: info@doorking.com website: www.doorking.com ...DoorKing manufactures a complete line of access control products including maximum security vehicular gate operators and parking control equipment. Our products include single and multi-door card access systems, high security RF access systems, telephone entry systems, magnetic locks and all related accessories.

790 Bloomfield Ave., Bldg C-1 Clifton, NJ 07012 tel: 973-574-8555 email: esci@esciinternational.com website: www.anti-terroism.com ...Provider of integrated entry control and perimeter security solutions for 38 years. Projects: Trenton and NY State Prisons, Sing Sing, NYC’s Riker’s Island, Oklahoma State Penitentiary, California’s West County Detention Facility, Maryland Reception, Diagnostics and Classification Center, Federal Bureau of Prisons (Butner, NC/Fairton, NJ). Includes all required technologies for a secure, yet normal environment.

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