November / December 2015 by Criminal Justice Media Inc.

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NOVEMBER/DECEMBER 2015 VOL. 24 NO.6

Offender Software: Cool Capabilities Video Visits: The ADA-compliance Issue

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Corrections Forum

Supervision: Better Caseload Management

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CORRECTIONS

FORUM

Publisher & Executive Editor

Thomas S. Kapinos Assistant Publisher

Jennifer A. Kapinos

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4 14 22 26 34 44 51 57

Associate Publishers Art Sylvie Peggy Virgadamo (480) 816-3448 asylvie@cox.net

(718) 456-7329 pegpaulv@aol.com

West

ACA Post Show Product Highlights

Northeast Central U.S. Sales Managers Bonnie Dodson (828) 479-7472

Editor-in-Chief

Donna Rogers

Offender Management Software: Cool Capabilities

Contributing Editors Michael Grohs, Kelly Mason, Bill Schiffner, G.F. Guercio Art Director

Jamie Stroud

Video Visits: Optional & ADA-mandated

CORRECTIONS FORUM (ISSN10729275) is published bi-monthly by: Criminal Justice Media, Inc 565 Pier Avenue PO Box 213 Hermosa Beach, CA 90254 (310) 374-2700

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Post ACA show

A pick of the highlights seen at the biggest corrections show of the year. Medication Labeling Software Update

Medi-Dose, Inc./EPS, Inc. announced MILT 4 software, its newest 64-bit compatible version of its industry-leading labeling and bar coding software. Every feature of this custom-written program was specifically designed to accommodate the needs of health care professionals such as those in corrections. A

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large variety of laser and direct thermal labels permits health

care workers to easily identify and barcode all medications. Flexible design options allow 1-D or 2-D bar codes, graphics, special fonts, shapes, logos and symbols (such as bio-hazard, NIOSH, etc.) to highlight important dispensing information and to help minimize medication error. 1.800.523.8966, www.medidose.com or Robert Braverman at rbraverman@medidose.com

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Cell Extraction Vest Engineered to provide maximum blunt trauma protection, this high performance tactical vest from PACA Corrections offers an unprecedented level of maneuverability, functionality and performance, says its maker. Lightweight and highly durable, the PACA Cell Extraction Vest answers the needs of corrections professionals by providing superior protective coverage for the

neck, torso, biceps and groin, while offering optimum versatility in fit, the company reports. Special features include: Sideopening design which allows instant donning and doffing; one-piece collar, shoulder and bicep protection system; and front and back pockets and shoulder pocket that accommodates blade or SPEED plates. It comes in black or ranger (green). 1.800.413.5155 or www.pointblankenterprises.com

Offender Management Solutions Tribridge, an IT services and business consultancy, specializes in CRM implementations, Accounting and ERP systems, Collaboration, S&I, Custom Development and Cloud Services. Though leaders in Public Sector, their Microsoft Dynamics-powered suite of solutions, including Tribridge Offender360 and Pretrial360, caters to state and local agencies, with an emphasis on JPS. Tribridge’s Enterprise Risk Management solution focuses on process and procedures specific to SLG. www.tribridge.com, 1.877.744.1360

Crispy Candies New M&M’S Crispy Chocolate Candies feature a unique, crispy center covered in creamy milk chocolate, enclosed in a colorful candy shell. First introduced as a limited-edition in 1998, consumers have been asking for its return via Facebook, online petitions and phone calls. It’s now available in four sizes—singles, sharing size, medium bags and a new 30 oz. stand-up pouch. 757.204.2356

Sensors FlexZon is Senstar’s ranging fence-mounted sensor. FlexZone detects and locates attempts to cut, climb or break through the fence. It accurately locates intrusions even when there are multiple simultaneous intrusions with 6 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2015

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background environmental noise. FlexZone can detect and locate intrusions over a distance of up to 1,968 feet per sensor processor, and within 10 feet of accuracy. One processor can support up to 60 distinct, customizable zones. http://senstar.com, 1.800.676.3300

Security Chains The Peerless Model PSC60 and PSC78 Security Chains are designed for corrections, transport and courtroom situations. When used in conjunction with a set of handcuffs and a padlock the chain quickly converts into a secure waist restraint. The specially-designed end link is compatible with all commonly used handcuffs—chain link or hinged. The end link can also be slotted into any link on the

chain and will fit “Black” and “Blue” style security boxes. It comes standard in 60- or 78-inch lengths and is also available in custom lengths. 1.800.732.3705 or Peter Gill at pgill@peerless.net

Commander The Stanley Security Commander Touch Screen allows control and monitoring of all facility systems; Standard doors, intercoms and cameras, building automation, access control and jail management system information. Offender Info provides the information needed to manage the facility population. By interfacing with the facility’s existing JMS all contained information can be utilized. Stanleycss.com/corrections, 1-317-776-3500

Culinary Skills Training A’viands Corrections Food Service offers the Pathways program. Pathways is a tiered offender food service certificate program that provides training in culinary skills, service and general food service production. Upon successful completion of the program, offenders are equipped with the knowledge and skill to earn the Manager ServSafe certification, a nationally recognized food-related safety standard used by restaurants and food ser8 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2015

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eration for the operating environment of a correctional facility. www.smokecrossbar.com, 1.606.260.3668 vice companies throughout the United States. Post-incarcerated graduates of the program then have the opportunity to successfully compete in the open job market. www.aviands.com, 651.631.0940

Correctional-Designed eCigarettes The CrossBar Electronic Cigarette has been designed and produced specifically for use in a correctional environment. The one-piece soft plastic casing differs from most retail driven products that may be used to form a “shank” or razor type device. Crossbar’s casing is completely flexible and can be bent almost double. Each component including the low voltage power source has been selected for superior performance and highest consid-

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Legal Research LexisNexis® can help meet your legal requirements or administrative directives; control cost and provide secure access to legal research materials. The

External Hard Drive and Touch Screen Kiosk Solution models are easily upgraded quarterly without the need for specialized IT support and operate completely offline. LexisNexis.com/corrections, 1-877-422-3082, Prison.solutions@lexisnexis.com

Mail Screener VeroVision Mail Screener scans articles of mail, and detects illicit drugs and common cutting agents. The system features a simple, one-click user interface that allows the operator to scan mail within seconds and clearly confirm the existence of illicit drug substances. Using shortwave near-infrared light, the system can reveal what is invisible to the human eye. The system incorporates advanced acquisition and processing methods to detect illicit substances and presents the detections to the mail screener. www.cisensorsystems.com, 412.241.7335

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Jail and Prison Cashless Vending Microtronic US is a leading provider of Cashless Vending technology at an affordable price, the firm reports. They utilize RFID media varieties, with a Read/Write between the card and the reader. The system can be used for both inmate and visitor vending. Inmates can also enjoy cashless vending with no more tokens. It also allows inmates to transfer funds from their trust accounts to their vending cards. Visitors can also buy prepaid vending cards for inmates to use at any machine. http://microtronicus.com, 1.800.879.3586

Water Conservation & Security I-CON offers values and controllers that not only save an average of 70% in water usage but prevent plumbing system abuse with control lockouts and run times. Customized security, software and touchscreen control allow to control the system via a remote water management console. i-con.com, 1-800.240.3578

Modeling (PCM). Both tools help administrators make better informed decisions regarding strategies for supervising the inmate population; evaluating the impact of policy decisions on future jail populations; and determining which populations to prioritize for internal programming needs based on available programming capacity in the facility. www.northpointeinc.com, 1.888.221.4615

Security Keyboarding A prospective job applicant must learn the fundamentals of not only accurate typing, but how to set margins, tabs, how to center, underline, bold, indent and in general, how to lay out a page to create a clean, professional document. However, not all prisons and jails have sophisticated computers to learn on for security and funding reasons. Swintec

Software Tools Northpointe offers their latest software tools: Jail Population Modeling (JPM) and Program Capacity

carries a full line of clear-cabinet security typewriters specially designed for inmates. Being clear in design means the typewriter can be monitored constantly for contraband—even the ribbon cassettes are clear to allow supervisors to see they are free from contraband. These clear typewriters allow inmates to learn job skills essential to getting back in the workforce, securely—and at a fraction of a cost of a computer. 1.800.225-0867, www.swintec.com or www.gsaadvantage.gov (for federal facilities)

Commissary Software Trinity’s Commissary Manager, a proven inmate commissary/banking system, has been updated with state-of-the-art software, including full use of SQL server back-end and a flexible front-end design. The key to the design functionality is the flexibility to integrate into or with any jail management system and to integrate into a variety of network environments, including virtualized environments, the company says. www.trinityservicesgroup.com 12 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2015

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BY DONNA ROGERS, EDITOR-IN-CHIEF

Offender Management Software Cool features and capabilities.

are always

ESCAPES on jail and

prison administrators’ minds with the tremendous risk to the public not to mention the liability to their agency. Aside from notorious escapes like that of David Sweat and Richard Matt from the Clinton Corrections Facility earlier this year, prison breaks are decreasing (there were 2,001 escapes in 2013). In fact, 14 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2015

“the vast majority of escapees are ‘walk-aways’ from community corrections facilities that have minimal supervision,” Slate reported in 2001. (The feds are better at keeping their prisoners inside—in 2013 they had zero instances of escapes.) Software that keeps track of offenders, ensuring the right prisoner gets released at the right time can be a valuable tool.

(Prisoners may be considered an “escape” by being released too early because of sentence calculation errors.) Software can also provide efficiencies for wardens in other matters. As we know, inmates are protected by law to receive timely health services, visitations, and to be able to file grievances. Further, proper care needs to be taken to keep gangs apart, to determine

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Software Programs Company Name: Tyler Technologies Software Name: Odyssey Jail Manager™

Modules: • Intake (Booking) & Release • Classification • Property • Visitation • Hearings • Incidents • Programs • Requests & Grievances • Sentence Calculation • Separations & Alerts • Medical Management • Inmate Trust Accounting • Commissary Key Features: • Fingerprint Biometrics (1:1 and 1:N) • Intake Status Monitor • Process Checklists • Automated Workflow and Task Management • Intermittent Inmates (Weekenders) • Classification Tools • Wired/Wireless Scanning of Inmate Movements/Event Tracking • Pretrial Services Decision Making • LiveScan Integration • Warrant Tracking & Matching Facility Size Served: Due to its flexible, modularized design, it is scalable to provide functionality for small, medium and large, single or multi-facility corrections agencies. For more Info: Email: info@tylertech.com Phone: 1.800.451.5776 On the Web: www.tylertech.com

Company Name: Solid Circle Software Name: SolidCircle Jail Management System Modules: • Fast Track Booking (ability to start a booking from the road) • Booking • Inmate Management • Release 16 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2015

• Reports • Detective Watch List (helps detectives track visitors and inmates in the jail that may be wanted or have warrants out for their arrest) Key Features: • Built for patrol car MCT's/starts a booking from time of arrest Booking— • Profile/ID/Property/Trust • Arrest/Charges • Separation/Classification • PREA compliance automation • Medical/Suicide • Cell/Holds/Biometric • International inmates Inmate Management— • Events/Activity Logs • Forms • SWAP/Programs • Alerts • Rule Infractions • Visitations/Visitor check-in • Transportation Release— • Work Release/Offsite • Probation • Step-by-step Release Checklist Reports— • Custom reports • JPIS reports • Monthly and daily housing report Detective Watch List— • Automatic notification to detectives if a visit is scheduled for a person who is on the watch list • Automatic notification to detectives if a person is arrested who is on the watch list • Automatic notification to detectives if an inmate is released who is on the watch list Facility Size Served: Scalable to all size agencies Name/title: Jessica Halliburton, VP of Sales and Recruitment; Lyle Dorr, Director of New Business Development Email: jessica@solidcircle.com; lyle@solidcircle.com Phone: Jessica (cell) 616.915.8911; Lyle (cell) 989.255.7049 On the Web: www.solidcircle.com

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proper classifications and to track inmate behavior and disciplinary records. Offender management systems help ensure that inmate records are maintained in a timely manner, facilities are kept secure, audits can be conducted and reports can be easily generated. The following are a few of the latest offender management software tools that help make that happen.

Fully Integrated Justice Package Tyler Technologies’ Odyssey Jail Manager is a robust, modularized jail management software package that is a key piece of a comprehensive, fully integrated, party-based criminal justice software solution. The software can cover court case management, jury management, attorney management, and criminal justicerelated e-solutions. Odyssey streamlines operations at corrections facilities with its unified workflow and task management capabilities. It also aids corrections agencies in working towards a paper-on-demand environment with its ability to scan and directly attach documents and related files to specific inmate records, including an integrated signature capture. But its ability to minimize redundant data capture and to move to complete electronic inmate files offers the utmost benefit in streamlining operations for the entire life cycle of a detainee’s incarceration, according to Bob Kolysher, senior implementation manager. This added efficiency provides numerous inherent cost/effort benefits for corrections agencies, he says.

Web-based Jail Application SolidCircle Jail Management is a web-based application that encompasses the full booking, release and inmate management process with optional booking 18 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2015

from the road, and booking and release checklists to eliminate error. Because Solid Circle allows officers to start a booking from a cruiser’s MDT at the time of arrest, explains Jessica Halliburton, VP of Sales and Recruitment, “it can cut 80% of time off the booking process for the patrol officer.” It is completely customizable and built strategically with jail and law enforcement staff to create a product

Software Programs Company Name: CTS America Software Name: CTS America, SmartJAIL Jail Management Software Modules: • Jail Booking • Classification • Work Release • Inmate Programs • Jail Activity & Events Log • Jail Incident • Inmate Movements • Inmate Property & Possessions • Inmate Visitation Key Features: • Scalable • More than 100 permission levels • Biometric Identification • VINE integration • Optional SmartWEB for Jail Size of Facility Served: highly configurable and scalable for small to large jails For more Info: Name/title: Don Newsome, Jail Product Director / Project Manager Phone: (Cell) 850.232.6077 email: Don.newsome@ctsamerica.com On the Web: www.ctsamerica.com

with extensive time-saving results, she furthers. “Facility operations are streamlined with electronically submitted booking information from the road, automated PREA compliance forms, and the ability to stop and restart bookings from any stage in the process.” In addition, step-bystep release checklists prevent errors, while automatic notifications sent to medical and mental health staff, as well as detectives, keep case workers instantly up-todate. SolidCircle JMS customization includes configurable inmate classification, court case management integration, PREA compliance, medical and mental log, and activity log. Finally, all reports can be exported to a PDF or Excel, as well as printed.

Increase Productivity Decrease Paper CTS America provides Jail Management Software that is scalable for small to large jails, allowing users to handle tasks such as Property, Classification, Sentencing, Inmate Movement, and others. It is highly configurable and scalable to allow useful functionality in both small and large jails, details Don Newsome, jail product director. CTS America supports jails of all sizes in Florida, Alabama, Montana, Georgia, and the U.S. Virgin Islands, the latter of which includes the use of the software in the prison located on St. Croix, he adds. The CTS Jail Management Software SmartJAIL improves productivity by allowing the agency to limit the amount of paper generated as part of the incarceration process. Applications are configurable to the point that it becomes process driven, allowing each stage of the incarceration process its own set of tools, he notes. For example, the Objective Classification System built into the software allows alerts when Classification Reviews are due. Another feature is a dietary

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tool whereby the JMS captures special requirements for meals and other inmate specific requirements and remembers these from one incarceration to the next, eliminating the need for duplicate data entry on each booking. Robust reporting capabilities are built into the core SmartJAIL solution, as well CTS America’s SmartREPORTS module to support all local or ad hoc reporting needs. Optionally, the SmartJAIL Inmate Programs module can be implemented, allowing easy management of inmates working within the jail or attending special programs (i.e., AA, GED, Drug Treatment, etc.). Newsome says that CTS provides interfaces to software such Continues on page 57

Company Name: Black Creek Integrated Systems Software Name: SallyPort© Jail Management Software Modules: - Inmate Summary Information - Personal Information - Charges/Holds - Release - Classification Screening - Health Services - Admissions/Intake - Inmate Funds - Threat Group - Imaging Module - Shift Log/Transport Log/Visitation Log Key Features: • High-resolution digital imaging with ability to print identification badges, wrist bands and wanted posters • In conjunction with a barcode scanner or scanner-equipped Android or Apple tablet, has the capability to track and store information related to inmate movement, transactions, transportation and services provided • Intuitive Ad Hoc reporting capabilities • System scalability to accommodate facility growth 20 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2015

• Ability to interface with various state and local agencies • Summary “inmate-at-a-glance” tab instantly displays answers to the most commonly asked questions about an inmate • Powerful investigative tools, including video lineup and threat group (Gang) module • Integrates easily with most finger print identification systems and with the VINE system • Data entry techniques that dramatically reduce the time for rebooking your “frequent fliers” or repeat offenders. • Disciplinary module that actively tracks inmate behavior and provides historical records of punitive actions • Integrated inmate time computation function Size of facility served: scalable for all city- and county-level jails Contact Info: Name/title: Randy Hill, Sales Manager Email: salesinfo@blackcreekisc.com Phone: 205.949.9900 On the Web: www.blackcreekisc.com VISIT US AT WWW.CORRECTIONSFORUM.NET

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BY MICHAEL GROHS, CONTRIBUTING EDITOR

Issues involving both optional and ADAmandated video visits.

THERE ARE TWO primary types of correctional video visitations, Chris Talbot, CEO and president of SecureVRS, points out. There is the optional type, in which facilities offer inmates the use of a video visitation system so they can communicate with people on an approved list such as family members, attorneys, clergy, and 22 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2015

doctors, either within or outside the institution. If it is used within the facility, there is no charge. If the visitor is outside the institution, there may or may not be a charge. The availability is “purely optional and purely for the hearing world.” The other type is mandated video visitation, which is a requirement of the Americans

with Disabilities Act (ADA) and requires hearing impaired inmates to have the same phone call access as hearing inmates. While the first case is more common, the use of video visitation is growing in both arenas. There are, however, concerns involving both optional and mandated video conferencing. Officials state that video visitation systems improve security in

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numerous ways. Prisoners’ rights activists worry that the system, which they argue can be prone to technical glitches, will replace the free person-to-person visitation with person-to-pixel visitations, and on top of that, the trend might be to eventually eliminate the free in-person visits with one that would require a fee. Lawsuits have been filed, and bills have been introduced and passed. In Dallas in 2013, Judge Clay Jenkins and inmate advocates successfully fought a proposed contract that would have banned in-person visits altogether and awarded a contract that would allow solely for video visitation. State Representative Eric Johnson, who authored the House version of the bill, pointed out to the Dallas Observer that the bill “relates to county jails, not prisons—60 percent of those who are there are innocent, waiting for trial, and couldn't afford the bond to get out of jail." In June 2015, Gov. Greg Abbott signed House Bill 549 into law, which mandates that inmates in county jails be allowed at least two noncontact visitations per week. (Some jails were grandfathered in to remain solely with video visits because they were built without the facilities for face-to-face visitation. The determination will be decided on a case-by-case basis.)

Cutting the Contraband Regardless of the legal battles, the optional use of video visitation can offer a solution to security and other concerns that have long plagued understaffed and overworked correctional facilities. Nathan Skipper, VP of Sales at Montgomery Technology, Inc., (MTI) states, “Ask any facility administrator, and he or she will tell you that one of the biggest headaches of the job is handling visitation. “The primary security concern related to video visitation,” furthers Skipper, “has to do with the

whole reason that it was invented to start with: contraband.” Video visitation can essentially eliminate contraband being smuggled in by visitors because it prevents any physical contact between the inmate and the visitor. Systems also allow the facility to arrange the system so visits are conducted in different areas ensuring that not only are visitors not in contact with inmates, they are not even in the same building. There is also the matter of security of both personnel and inmates. As Skipper notes, video visitation reduces or eliminates the need to move inmates because visitation stations can be mounted in the dorms. “The highest security risk for a correctional facility is caused by inmate movement.” Another security concern, says Skipper, is ensuring confidentiality for privileged visitors such as attorneys, which cannot be recorded or monitored due to client-attorney privilege. He furthers that a system such as theirs prevents this by providing two layers of security. First, attorneys can be registered as privileged visitors, in which case they will not be recorded. Second, facilities have the option to designate certain visitor booths as “privileged” booths, in which case no visit that occurs on those stations will be recorded or monitored. Another security matter is that since so many correctional facilities are in remote areas, the proliferation of off-site visitation brings with it the concern of Internet-based attacks. “While it is highly unlikely that a hacker could pirate the actual video and audio streams of a session, a larger concern is that he or she might obtain access to inmate data, wreak havoc on the system itself, or access recordings.” (MTI addresses this threat through the use of standard security protocols such as firewalls that prevent access to all but the necessary ports. They also protect data through the use of encrypted user

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credentials as well as utilizing encryption protocols such as SSL to prevent hackers from accessing the transactions between the server and the client.)

Automating the Process There is also the matter of personnel and time restraints. MTI’s Connexus video visitation solution, says Skipper, “can almost completely automate the visitation process.” The visitation process requires manpower, and depending on the demand, that may lead to overtime. “This is due in large part to the amount of work that is required to locate the inmate, check in the visitor, and facilitate the visit. With our system, we utilize common information about the inmate (such as his current location) to automate the process. So, the visitor can come to a lobby kiosk where he or she picks up the inmate, swipes his or her driver’s license, and is then directed to a visitor booth where the visit immediately begins.” The system also allows a “Floor View” portal that notifies floor officers when a new visit has begun for an inmate. As a result, the floor officer can notify the inmate of an active visit without involving the visitation staff. “This automation can also extend to scheduled visitation. Visitors can use the same lobby kiosk (or our website) to schedule a visit with an inmate. The visitor then shows up at the scheduled time and goes to a lobby monitor to find the visitor booth for his or her visit. With this level of automation, the facility staff can dedicate their time to monitoring visits, helping disabled visitors, and running background checks.” There is, of course, also the matter of mandated video visitation, and Talbot warns of an unanticipated security issue. For decades Congress has implemented laws regarding those with a disability. As Talbot stated in his CORRECTIONS FORUM • NOVEMBER/DECEMBER 2015 23

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Firewalls and encryption help prevent hackers from accessing the transactions between the server and the client on this MTI system.

white paper, “Title II of the Americans with Disabilities Act, 42 U.S.C. § 12141 et seq. extends these same rights to inmates in all state and local facilities.” The concern, he says, comes in when hearing-impaired inmates are incarcerated, they are denied access to the telephone system, yet deaf inmates have constitutional rights to equal access. When access is provided to hearing inmates but not deaf inmates, the facility is open to liability. There was a time that a technology called TTY was used, but that technology is now obsolete and has been replaced by video-based technology that relays calls between a hearing-impaired inmate, a hearing person, and an interpreter. Use of the system is deliberately made easy because the mandate has an ease of use clause. By implementing a commercial video relay service (VRS), correctional facilities are meeting ADA requirements, but, as Talbot says, it might inadvertently being akin to introducing a security threat similar to a sanctioned video cell phone. Says Talbot, “The introduction of commercial VRS without a managed-access system has the potential for illegal activity, including gang con24 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2015

trol, taunting witnesses, planning escapes, or arrangement of other serious crimes. Common security practices implemented by ICS vendors for hearing inmate telephone calls cannot be implemented by VRS providers, per FCC rules and regulations, and are further prohibited from recording VRS/videophone calls and or terminating or reporting

any criminal activity that may be said by a deaf prisoner. Therefore, without a managedaccess system, VRS calls cannot be recorded, monitored or blocked. Additionally, without a security system for commercial VRS in place, prisoners using commercial VRS are easily able to make prison-to-prison calls without the knowledge of prison administration.” The security risks at hand include the fact that there is not a personally identifiable call history. VRS providers often provide video terminals that do not require deaf prisoners to sign in using their own profile before making a video call; therefore, all deaf prisoners share the same user ID. Providers also do not maintain an approved call list, so it is possible for a prisoner to call any telephone number of any deaf person including another deaf person at the same or another location. Furthermore, there is no method to block the prisoner from making an unlimited amount of telephone calls. “After being connected to an interpreter, whether for an inbound or outbound call, the deaf prisoner

Video visits like this one from MTI improve security, eliminate contraband and streamline staff workloads, as they are almost totally automated. VISIT US AT WWW.CORRECTIONSFORUM.NET

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If a gang member claims he is hearing impaired and gets access to commercial video relay service (VRS), he may gain unfettered access to call anywhere in the world.

cured VRS systems might be proliferating because of the aging inmate population and correctional facilities’ intention of remaining ADA compliant. The mandate covers both deaf and hard of hearing inmates, so inmates who transition from perfect to poor hearing will qualify. They can call anywhere because VRS providers are paid $5 or $6 per minute (it used to be $18 per minute) and can realize huge amounts of income. Even if they

wanted to, U.S. providers are not allowed to be the judge and jury of a phone call, nor are they allowed to record calls. SecureVRS is not a provider, though, so they can. What the service offers is managed access for deaf prisoners that blocks prison-to-prison video calls, monitors and/or records inmate calls (with the exception of clergy, doctors and attorneys), stops unauthorized video calls, and “bridges ADA requirements with reality.” J

is able to instruct the interpreter to make an unlimited number of additional calls to any telephone number.” That is by no means to say that hearing impaired inmates in particular pose a particular threat. Scenarios Talbot considers are situations such as if a gang member were to find out that he could have a right to use VRS. A gang member who spends 23 hours a day in his cell would certainly have time to learn American Sign Language, which is one of the two criteria required to gain access. (The other is a doctor’s note.) That member could then have unfettered access to call anywhere in the world. There is also the concern of inmate intimidation. A “300pound inmate” could demand a hearing impaired inmate to make a phone call on his behalf. On top of that, the number of unseVISIT US AT WWW.CORRECTIONSFORUM.NET

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BY BILL SCHIFFNER, CONTRIBUTING EDITOR

ach and every day corrections staff put their lives on the line working in dangerous and unpredictable environments. Over the years, new developments in asset management, software and monitoring technology have enabled facilities to provide a safer environment for staff and inmates. There is a wide range of equipment involved in prison operations and keeping track of all of that equipment can be a challenge. Among them are solutions such as automated asset management systems, which securely manage access to correctional facility keys, guard weapons and communications systems, as well as track the location of these assets as well as the location of correctional personnel. Other advances in technology have allowed companies such as Black Creek to develop powerful products that incorporate more advanced functions into less

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equipment, so that corrections staff can perform their jobs more efficiently. “For example, with our new mobile device app, we have been able to condense an entire touchscreen control station into an Android or Apple tablet,” comments Ike Newton, president, Black Creek Integrated Systems, Irondale, Ala. “Corrections officers are now able to directly supervise their inmates from dayrooms or other points remote from the Control Station while still having all security controls immediately accessible by their side. This makes facilities safer, less expensive to build, and the staff more productive,” he adds. Another security company, Senstar offers an extensive portfolio for correctional environments. “Our perimeter intrusion detection systems have been helping to keep inmates inside prison grounds and our life safety products have been protecting correctional staff for over 30 years,”

reports Stewart Dewar, product manager at Senstar, Toronto. “Our products and comprehensive security solutions are installed in hundreds of correctional facilities around the world. In the U.S., the majority of sites using electronic security utilize Senstar products to prevent escape and keep staff safe.”

Tracking Maintenance Systems Local, state and federal prisons systems are also faced with aging prison assets that are in need of repair or replacement. Making the proper repairs, replacement or refurbish decisions is difficult to do without the correct information regarding an asset’s history. This includes the date purchased, number of work orders, detail of work done and the cause of the work request. Collecting the right information can be done with enterprise asset management-

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computerized maintenance management system (EAM-CMMS) software. These types of software are used to automate and schedule maintenance that provides prison and jail administrators with the information they need to make sound asset and maintenance management decisions. The size and scope of the federal prison system makes prison facility management a true challenge even with the best CMMS system. Some of the other notable issues in managing prison assets and performing maintenance include budget reductions and constraints in addition to helping control labor costs. CMMS’ features include tools that modernize the way prison work management is conducted as well as tools for managing an asset’s lifecycle—from the planning stage through asset retirement. Using a CMMS, prisons can plan, schedule and monitor work and maintenance order more efficiently and cost effectively. Firms such as Miami, Fla.-based CGL monitor a facilities’ performance through a speciallydesigned CMMS that is accessible from any location 24 hours a day. The maintenance requirements, activities, schedules, history, and performance of all equipment are contained within this computer system. One client, Franklin County, Pa., was facing financing challenges that caused delays for maintenance tasks. In 2006, the county engaged CGL to provide a preventive maintenance program at 18 facilities to ensure optimal equipment and systems performance. The program resulted in lower operating costs and extended the building life, without incurring an added tax burden. “Like many counties, we have a mix of old and new facilities. In the nine years that CGL has managed our facilities, we have saved a substantial amount of money,” comments John A. Hart, chief clerk/county administrator, Franklin County. “Our older sys28 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2015

tems are functioning well with fewer work orders and we can already see how the life of some of those systems has been extended,” he adds.

tive operations of your facility. With this understanding, CGL’s approach to maintenance results in responsive services and increased building reliability.

EAM Solutions “EAM has been enabling organizations to maintain maximum production capacity at minimum operating costs, balanced with safety and regulatory imperatives. Often however, EAM fails to deliver the desired results in asset-intensive industries due to improper implementation,” adds Jerimi Ford, CTO at Mintek Mobile Data Solutions, Dunedin, Fla. “Addressing this challenge, Mintek Mobile Data Solutions maintains a high success rate in EAM implementations by offering low-cost, on-site training and configuration. Solutions such as our Transcendent system help a facility reduce costs through simple work-order automation and eliminates tedious and duplicate work tasks. We also protect engineers in the field with Lockout Tagout capabilities, reducing liabilities and providing a safer work environment,” Ford adds. In the end, there is a no “one solution fits all” approach to maintaining a facility. From CMMS services to gate and security systems, each element must be tailored to a facility’s specific needs. Here’s a look at some of the latest solutions that help preserve the safety and security of corrections facilities.

Technology & Services

CGL’s Preventive Maintenance Program eliminates costly upgrades, owner facility energy use, and keeps equipment running longer. Over time, clients have saved up to 30% in maintenance costs by replacing corrective maintenance with preventive maintenance. www.cglcompanies.com, 786.409.7000

EMS System One of the core features of Transcendent is a solid EAM framework. This framework offers powerful features for adding,

viewing, managing, and reporting on assets. Besides the asset details, it’s easy to locate related documents and contracts, as well as all maintenance history. www.mintek.com, 1.800.789.7226

Equipment Accountability

Specialized Maintenance Services CGL’s professionals provide specialized maintenance services with an understanding of the intricacies involved with a variety of building systems. CGL knows the important role efficient facility performance plays in the effec-

At jails, prisons, and training schools for offenders, all tools and machinery must be accounted for at all times. Maintenance professionals at these institutions need an airtight system to track tools and pinpoint their whereabouts. To meet this need they are turning to CMMS from Bigfoot Management Software.

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This feature-rich CMMS that tracks tools, machinery and other equipment simplifies this “allthe-time” inventory process by enabling managers to automatically refresh CMMS inventory control information. www.bigfootcmms.com, 1.866.858.7800

One of its key products suited for correctional facilities is the FlexZone Ranging FenceMounted Sensor. It can detect and locate any attempt to cut, climb or otherwise break through the fence over

Automatic Vehicle Gates Wallace International’s automatic vehicle gates are designed to work as a unit to help control

perimeter security, and will operate with existing access control systems. Wallace manufacturers a wide variety of sliding, folding and pedestrian gates that are designed with speed and security in mind. www.wallaceintl.com, 1.866.300.1110

Locking Key Rings Monarch can supply you with locking key rings that will ensure that all the keys that were given out are returned back in at the

end of the day. Management will control the key that locks the rings. These are a very popular item for jails and other security related facilities. www.monarchcoin.com, 1.800.462.9460

Perimeter Intrusion Detection Systems Senstar’s extensive portfolio offers a range of products ideal for correctional environments. 30 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2015

nications functions as a touchscreen control station to operate and supervise an entire dayroom. Tablets are configured to control a specific area with a single bar code scan that also automatically generates an intercom call to central control for housing unit access. Additional functionality includes electronic shift log and watch tour/welfare rounds. blackcreekisc.com, 205.949.9900

Key Control Systems a distance of up to 1,968 feet per sensor processor, and within 10 feet of accuracy. It can locate disturbances even when there are multiple simultaneous disturbances and background environmental noise is present. A second key product, OmniTrax Ranging Buried Cable Detection Sensor, is a covert outdoor perimeter security intrusion detection sensor that generates an invisible radar detection field around buried sensor cables. If the field is disturbed, an alarm is declared and the location of the disturbance is determined. senstar.com, 613.839.5572

Mobile Device App Black Creek’s new Mobile Device App allows Android and Apple mobile devices to provide all the same control and commu-

The KeyWatcher system works by securing each individual key to a Smart Key locking mechanism with built-in memory chip. This unique feature ensures that each time a key is taken from or returned to the Morse Watchmans key cabinet, the activity is recorded. Users have access to keys only as approved by the system administrator. www.morsewatchmans.com, 1.800.423.8256

Certified Safety Training The Owner Certification Training Course provided by Accurate Controls, Inc. increases safety and efficiency within a facility by improving each control officer's understanding of

integrated controls. Unique to the corrections industry, this program is designed to reach multiple learning styles. It starts with a classroom presentation followed by hours of hands-on interaction and it concludes with a certification test. accuratecontrols.com, 1.920.748.6603 VISIT US AT WWW.CORRECTIONSFORUM.NET

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Gating Systems HySecurity gate operators, crash gates, barrier arms and wedge barrier arm operators provide unparalleled reliability, quality, total lifetime value, and field configurable functionality. These respected machines protect everything from terrorism targets to single family residences worldwide. Their slide, swing, traffic barrier, vertical lift, parking and crash operators all receive the same kind of rigorous testing. www.hysecurity.com, 1.800.321.9947

Sensors, mobile apps, asset management and state-of-the-art gates can help to modernize facilities and curb costs too.

Security Systems ISI Security is headquartered in San Antonio, Texas, and has offices throughout the USA. Over the past two decades, ISI has built an organization whose practices have resulted in a fully integrated

line of security products and services, such as ComView and MAXkey that provide unsurpassed solutions for correctional and commercial markets, reports the company. www.isisecurity.com, 1.800.992.5245

Intrusion Detection Systems DeTekion’s Sensor Coil Perimeter Intrusion Detection Systems (PIDS) is getting wider recognition as a versatile and reli-

able PIDS. Its Sensor Coil provides the three basic principles desired of a PIDS: Deterrence, Detection & Delay (the three “Ds”). Applications include: along inner and outer perimeter fences, walls and roof lines, transition points and sally ports. www.detekion.com, 607.729.7179

Tracking Software With IntelliTrack, managing equipment and supplies becomes an automated process that will ultimately save you time and money. What makes this possible is barcode software that helps users track every last notepad, communication device, and file

at your facility. Their software is sophisticated in the way that it distinguishes between the different kinds of things that you own, but flexible and user friendly enough to adjust to the many ways you may want to use it. Their Fixed Assets package provides tracking of capital equipment from the day it is purchased through the whole cycle of its use. IntelliTrack’s Stockroom Inventory provides tracking of consumable items such as light bulbs or first aid kits to help reduce shrinkage and allocate resources in the most efficient way. IntelliTrack Check In/Out is a software package specifically designed to allow users to manage shared equipment such as walkie-talkie radios or laptop computers. www.intellitrack.net, 1.888.583.3008

Lock and Gate Systems For nearly 30 years LDI has been designing and providing sallyport gate packages and locking columns for correctional institutions, from the county jail to the high level federal prison. Using one of the top hydraulic power packs, it can integrate into a system that will fit a facility’s needs. ldi.com, 1.800.676.5537 32 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2015

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BY DONNA ROGERS, EDITOR-IN-CHIEF

Commissary To Communications Where Is the Next Tech Boom?

he next tech boom is taking place behind bars. At least this is what a Huffington Post article headline stated in those exact words earlier this year. And according to the quickening pace of inmates using tablets and other technology it seems those words are certainly true. One amazing instance, according to the article referenced, began about five years ago when two San Francisco-based venture capitalists took a risk and set up an intensive tech entrepreneurship program at San Quentin State Prison. Today, the program is thriving and aims to connect 34 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2015

Our nation’s prisons and jails seem an unlikely place…or do they?

inmates with technology they would not otherwise be exposed to inside the walls. Called The Last Mile, inmates in this California entrepreneurship program meet two times a week for six months. TLM relies on instruction from volunteer mentors, guest speakers and even alumni of the program, themselves former inmates. Participants, some of whom have never even used the Internet, learn how to use computers, how to connect on social media—tweeting and blogging through handwritten messages transcribed by volunteers—and how to form a business. TLM is capped off by Demo VISIT US AT WWW.CORRECTIONSFORUM.NET

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See us at Booth #706

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Day, notes the article, during which participants present their ideas for tech startups to an audience that’s a mix of fellow inmates and some of Silicon Valley’s best and brightest. The event was featured in a documentary short from filmmaker Ondi Timoner, released last March and co-produced by Wired magazine. It features formerly incarcerated individuals that have started their own businesses and learned how to market their firms over the Internet or gotten full-time jobs in the tech market.

Recidivism Sky High Lack of education has been found to be a reason inmates commit new crimes and over 65% land back in prison within three years of release, according to a 2013 RAND corporation report. The report also found that inmates who received education while in prison were 43% less likely to become repeat offenders. Brian Hill, a J.D.-MBA student at Northwestern University, realized the potential inmates have and the impact education can make with them. To that end, he founded a company in Chicago called Jail Education Solutions that has been financed through grants and other support from such groups as the incubator Impact Engine and the MacArthur Foundation. The company created a platform called Edovo that has specially-designed tablet computers that can operate inside correctional facilities. The computers, operating on a closed network, can be rented at low cost by inmates, who choose educational content that best suits their interests and needs— including literacy training, GED studies, college coursework, vocational programs, financial instruction and substance abuse therapy. Hill is hoping that will spread. In fact the JES tablets were part of a pilot program in Philadelphia 36 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2015

where 100 inmates were given the devices to do everything from literacy classes and college coursework to vocational training and financial literacy seminars, according to money.CNN.com. Philadelphia’s reentry efforts are also being assisted by another start-up firm, Textizen. It built a web platform to manage and organize mass text messages for Philadelphia's Office of Reintegration Services (RISE), according to the website. The program adds a streamlined way for case workers to communicate with participants so they can easily remind participants of appointments and alert them to job expos and other community events. "I find I have better results when I use text messages," says Khalil Morrison, a case manager there. He says that approximately “90% to 95% of people show up with a text message, as opposed to maybe 50% [with another method]."

any inconsistencies and security gaps which could lead to unfavorable outcomes,” explains Luke Keiser, the company’s director of New Business Development. Another advantage, he says, is the software’s proprietary platform that hosts custom and third-party apps designed specifically for inmate betterment and improving facility efficiencies.

Multi-purpose tablets

Keiser furthers that a unique security feature is the Secureview Command and Control Tablets. These permit correctional officers full control of a single inmate tablet, a group of tablets or all tablets within the facility. The tablets, which are offered at no cost to the facility, are rented to inmates for as low as $20 per month. They deliver streaming music, educational, spiritual, vocational, self-help and religious podcasts, books, law library, education, games and facility info. They also are fully integrated with the SCP platform for inmate phones and facilitate easy com-

Securus, a leading inmate communications provider, offers its Secureview Tablet, which is a secure, multi-purpose communications device specifically designed for inmates, facilities and correctional officers. The hardware is a modified, custombuilt 7-inch ASUS Nexus 7. Security is the area Securus focused on in developing the tablets. “From an operational perspective, Securus utilizes the highest quality network infrastructure and hardware to avoid

Cashless System’s CACTAS commissary application has been in operation for over 15 years.

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Secureview Command and Control Tablets are unique tablets which allow correctional officers full control of a single inmate tablet, a group of tablets or all tablets within the facility, according to its developer Securus.

missary orders. The Securus developed software can also integrate with third party apps, such as the real-time JobView data base, which provides job opportunities to inmates just prior to release. “In a country that is very leery of providing much-needed second chances, this software is critical in empowering inmates to develop a plan to obtain a job prior to and after release,” emphasizes Keiser. In general, use of technology can only benefit inmates, he says. “Our belief is that inmates who utilize this device will have more exposure to information that can be help38 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2015

ful in constructive changes in their lives.” Another inmate communications company, Telmate, offers a comprehensive suite of communications, entertainment, education, commissary and cash management software services accessible by various devices such as its tablets, stations, inmate phones and kiosks. Telmate Tablets are wireless, corrections-grade, 7” tablets designed for inmate commissary ordering, education, legal research, messaging, photo sharing and entertainment and much more.

For inmates, the Telmate Tablet provides entertainment (movies, music, news, web browsing, etc.), communications (messaging, photo sharing, etc.), access to services (education, law library, medical, etc.), and access to their account (budget balance, transfers, etc.) To avoid potential security risks, Telmate uses a custom version of the Android operating system. Certain features have been permanently removed while others have been replaced with more secure versions. Our tablets are WiFi only, notes Jeff Hansen, chief marketing officer, meaning there are no SIM Cards and our secure, hardened case prevents the ability to hide things. Customized locked Wi-Fi networks also ensure support of only intended devices. Telmate Tablets only see their hot spots, and those hot spots can only see the Telmate tablets. Therefore, no other devices can detect Telmate’s network, he emphasizes. The company employs a payper-use, shared model whereby Inmates pay a per minute fee to access communications, entertainment and education services such as monitored and secure messaging, photo sharing, movies, music, games, news and select websites. In addition, all inmates have access to a free area that features applications such as commissary ordering, grievances, requests, PREA, crime tips and facility rules.

More Teachers, Less Breaches GTL custom-builds their tablets, which come in two sizes 4-inch and 7-inch, specifically for correctional facilities. Each wired or wireless mobile device has a custom-built operating system that removes items such as factory reset or settings application to prevent any unauthorized use. To date, the company reports, GTL has not had any tablet security breaches.

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The communications firm notes that tablets offer a number of safety and security benefits. Inmate communication is more easily monitored and addressed when appropriate, efficiencies apps such as commissary ordering can eliminate management inefficiencies, and scheduling programs allow for a more efficient digital method of arranging inmate medical visits. Additionally, tablets decrease overall inmate movement, ensur-

ing that difficulties during inmate transfer are no longer cause for concern. The use of tablets in the modern day correctional facility aids inmates as well, says Nirav Parikh, GTL’s senior product manager, Mobility. As facilities strive to find the delicate balance between safety and rehabilitation/re-entry, all while staying within their budgets, they can help inmates through the introduction of tablets, which streamline entertainment, educational, and communication opportunities, he notes. The handheld device offers wireless phone calls that eliminate gangs “owning the wall” and permit fewer time restrictions on calls; music 40 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2015

pod kiosks, while more recently mobile devices are catching on. Now in its 40th year of serving the corrections industry, Keefe Group remains at the forefront of helping facilities streamline their commissary operations and offender management processes. The company says its hardware and software solutions are designed to improve efficiencies, communication and safety. Keefe develops, owns and supports all of its commissary technologies, notes Dana Ferrick, VP of Marketing, which encompass the KeepTrak Commissary application, the Edge Kiosk and The MAXXpro MP4 player and Edge Tablet for inmates. The commissary application lets administrators easily manage commissary— from adding menu items and managing restrictions, to creating and modifying spending groups and acceptThe Edge Tablet from Keefe Group ing order requests puts music and games, shopping, from inmates through image browsing, messaging, eduscan forms, phones or cational videos and learning tools kiosks, among other in inmates’ hands. methods. Inmates can make GTL has several deployment purchases through the self-serve models depending on a customers’ Keefe Edge Kiosk. With the specific needs. Depending on the touchscreen kiosk inmates can facility’s desires, the inmate can communicate via email, receive approved digital photos, place lease the device at no cost to commissary orders, check their themselves or can buy their own account histories in real time, device; GTL can also sell facilities view facility bulletins, and draft the devices as well as the educarequests, thereby decreasing staff tional service in a SaaS (Software as workloads. a Service). Finally in addition to its The kiosk is easy to mount to tablets, GTL offers a wall-based existing structures and requires unit that offers video visits, as well no special wiring, says Ferrick. as messaging. One of the advantages is that because the software is all designed and supported by Keefe, features can easily be customized Commissary providers were to user needs. Some of the most early adopters of technology. popular new features include Over the past five years, the first inmate-staff messaging, PREA forays into automation were inacknowledgement and access to streaming and mp3 downloadable music; education such as Adult Basic Ed, GED, and Vocational; Message Link, inmate secure messaging; inmate requests; games; and e-books. “Through educational programming, vocational training, and increased communication with loved ones, tablets have been shown to significantly improve the overall behavior and happiness of pods in which they are deployed,” Parikh says.

Commissary Pioneers

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ing. But with the Telmate Tablet, facilities can provide multiple devices per pod, increasing the ability for inmates to access their accounts. He believes the tablet technology is a win-win because it makes it easier for inmates to communicate with friends and family while giving them the freedom to query their commissary balances and order status. It gives inmates “real-time access, flexibility and freedom,” he says.

Conclusion

The Telmate Tablet provides inmates entertainment, including movies and web browsing, communications, entrée to services such as education or law library, and access to their trust fund account.

legal research, she adds. The latest technology from Keefe for inmates are mobile devices. The MAXXpro MP4 player and the Edge Tablet put mobile digital technology—music and games, shopping, image browsing, messaging, educational videos and learning tools—in inmates’ hands, she notes. Both devices sync quickly and easily with the kiosk, and then, once synched, offenders can use the portable devices whenever and wherever they choose, untethered from the kiosk. The portable devices help inmates spend their time constructively engaged, whether it be more informed, entertained or more actively in touch with family and friends, Ferrick points out. For the past 20 years, Cashless Systems, Inc. has been developing and evolving a full function trust fund accounting solution that is fully configurable to meet small to large jail/prison requirements. The system, called Cashless Commissary and Trust Fund Accounting System, or CACTAS, can work with third party kiosk hardware or tablets, and is also available as a SaaS Web application, which can interface with tablets or comput42 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2015

ers. The software enables commissary orders, can display inmate activity (for 7 or 30 days) and can transfer funds to inmate phone systems. With it, inmates can also view jail documents, change PINs and provide messaging with family and friends. It can be programmed for bi-lingual use. Technology can drive up sales in the commissary due to ease of use and availability. Company president Marshall Boon has found with his clients that on average “commissary sales increase up to 30% when inmates have pod kiosks or tablet devices.” Others concur that technology often brings an uptick in sales. Telmate for example, has a strategic partnership with Trinity Services Group, Inc., which brings automation to the latter’s oversight and delivery of customized food and commissary services. Trinity VP of Technology Solutions Patrick Tolliver reports an average of 20% increase in commissary orders as a result of using modern digital technology over traditional paper ordering. According to Tolliver, prior to the use of tablets for ordering, in-pod kiosks were expensive and limit-

Overall technology not only brings smoother operations to a corrections facility, it can engage inmates in constructive activities. Hill, the founder of JES, suggested that the use of tablets can make a big impact on prison education efforts because traditional programs often have too few slots and long waiting lists. “A small minority of the [prison] population gets any sort of programming while they’re in corrections, and that’s a lot of wasted idle time that makes facilities less safe and leaves individuals unprepared,” Hill said. “It’s arrested development and it’s doing a lot of damage in the long term." J For more information please contact: Cashless Systems Inc. Marshall Boon marshallboon@cashlesssystems.com 1.866.601.2054 GTL: http://info.gtl.net/sales_contact_form Keefe Group: 314.919.4100 Securus Technologies Luke Keiser lkeiser@securustechnologies.com 972.277.0325 Telmate Ian Dunnington, National Sales Director Email: ian@telmate.com Office: 415.300.4312

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BY DONNA ROGERS, EDITOR-IN-CHIEF

SUPERVISORY TOOLS FOR PROBATION & PAROLE From treatment to intensive supervision, tools that efficiently manage growing caseloads.

his past October the Bureau of Prisons early released some 6,000 federal prisoners convicted of drug offenses for which the sentences had been reduced. It was historic. The Washington Post called it “the largest one-time federal release.” (That said, it is interesting to note that state and federal prisons in combination actually release twice that number every week as inmates serve out their time.) Of the inmates set free this fall by the Bureau of Prisons, about two-thirds of them will go to halfway houses and home confinement before being put on supervised release. About onethird are foreign citizens who will be quickly deported, officials said. It is all part of an effort to reduce overcrowding and provide relief to drug offenders who received harsh sentences over the past three decades, according to U.S. officials. The early releases follow action by the U.S. Sentencing Commission—an independent agency that sets sentencing policies for federal crimes—that reduced the potential punishment for future drug offenders last year and then made 44 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2015

that change retroactive. As for the trend regarding adults on probation and parole, it has been decreasing the past few years, according to the Bureau of Justice Statistics’ Annual Probation Survey and Annual Parole Survey. Beginning in 2008 and every year since then until 2013 (the last year statistics are available), the number of adults on community supervision has dropped. Between yearend 2012 and 2013 the number of U.S. adults under community supervision declined by about 29,900 (down 0.6%), dropping to an estimated 4,751,400 offenders at yearend 2013. This decline follows more than two and a half decades of population growth, as the number of adults under community supervision increased each year from 1980 to 2007. But sentencing reform may now reverse that downward trend. According to the Washington Post: The Commission estimated that “its change in sentencing guidelines eventually could result in 46,000 of the nation’s approximately 100,000 drug offenders in federal prison qualifying for early release.” The Sentencing Commission

estimated that an additional 8,550 inmates would be eligible for release between this Nov. 1 and Nov. 1, 2016. The release of these offenders has left probation and parole officers’ caseloads bulging—with the very real possibility of them growing much larger. Frequently case managers turn to various types of technology to Technology can ease the workload of supervision officers and can multiple the “eyes and ears” of case managers many times over. Yet experts caution about overdependence on technology. in the case of sex offender supervision, a study released in July by the Sex Offender Management Assessment and Planning Initiative (SOMAPI) found that for sex offenders technological monitoring alone had little effect on recidivism rates. The report, a Research in Brief called Adult Sex Offender Management, states that “despite the intuitive value of using science to guide decisionmaking, laws and policies designed to combat sexual offending are often introduced or enacted in the absence of empirical support.” Several large-scale studies have

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assessed the effectiveness of intensive supervision used with criminal offenders. The Brief continues: it is not known whether findings from these studies are generalizable to sex offender populations, but the findings provide important insights concerning the effectiveness of intensive supervision overall. Results of these studies found no research support for the effectiveness of community-based Intensive Supervised Probation (ISP) with a primary surveillance orientation in reducing criminal recidivism (Aos, Miller, & Drake, 2006; Petersilia & Turner, 1993), but did find research support for the effectiveness of treatment-oriented ISP (Aos, Miller, & Drake, 2006). Questions about the effectiveness of intensive supervision in the absence of treatment have led to the development of intensive supervision programs with a treatment orientation, according to the Brief. A specific example is the containment approach, which includes collaboration on specialized supervision of sexual offenders provided by trained supervision personnel, sexoffense-specific treatment, and polygraph assessment. But results are varied. Research on its effectiveness has been completed in a handful of jurisdictions across the country with some studies showing effectiveness, as measured by significant reductions in sexual recidivism, based upon the use of specialized supervision models (Aytes et al., 2001; Lowden et al., 2003; McGrath et al., 2003), while other studies found no recidivism reduction for the program (Boone et al., 2006; Stalans, Seng, & Yarnold, 2002). Research has also been mixed on the use of GPS with general criminal offenders, the Brief furthers, with one systematic review showing no significant reduction in criminal recidivism for offenders subject to electronic monitoring techniques (Aos, Miller, & Drake, 2006), while another study indicated that criminal

offenders on electronic monitoring had lower levels of criminal recidivism (Padgett, Bales, & Blomberg, 2006).

Risk Assessment Validated risk assessment is another way of evaluating an offender’s likelihood of re-offending and determining a proper treatment modality. The Northpointe Suite, for example, offers comprehensive and validated screening, assessment, and case planning tools to

tions including community and incarcerated youth, adult probation, parole, prison, jail, and community corrections in rural, small town, and large city populations. Risk assessment tools help supervisory officers to accomplish two key goals, says Dr. Angel Ilarazza, industry consultant with Northpointe Inc. and its sister company, CourtView Justice Solutions. “First, it allows agencies to implement an automated and validated assessment and case planning strategy that is consis-

BI SL2 is a portable, pocket-sized alcohol monitoring device. Results are promptly reported to the central monitoring computer system via a cellular connection.

assess risk and identify criminogenic factors, assist in making detention decisions, determine suitability for placement in programmatic interventions and/or sanctions. It also generates output reports in support of case management, supervision strategies, and case outcomes. A range of modules are found in its COMPAS tool, including Core, Reentry, Women, Youth, Classification, Pretrial and Case Manager (the LSI-R, LSI-R:SV and LSI-CM, ORAS and OYAS are integrated with this module). The COMPAS, or Correctional Offender Management Profiling for Alternative Sanctions, is fully scalable and is used by jails of all sizes as well as statewide prison systems, pre-trial and probation operations, and treatmentfocused courts. It has been tested and validated on a broad range of male and female offender popula-

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tent with the principles of evidence-based practices (EBP) that are promulgated by the National Institute of Corrections.” With ever-limited programming/intervention resources, Dr. Ilarazza furthers, it helps these agencies become more effective by helping them identify the best candidates for such services.

Complete Package Another company has been dedicated to developing products and services to help corrections officials reduce recidivism and strengthen the communities it serves. For more than 30 years, BI Incorporated (BI), a whollyowned subsidiary of The GEO Group, Inc., has focused on providing accountable supervision alternatives to incarceration and reducing the cost of community corrections. BI provides agencies with innovative products, expert CORRECTIONS FORUM • NOVEMBER/DECEMBER 2015 45

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technical and monitoring customer service, and U.S.-based manufacturing. BI offers a diverse continuum of electronic monitoring technologies and services that enable agencies to manage participants more cost-effectively than detention, hold community-based individuals accountable, and offer effective intermediate sanctions for program violators, explains Monica Hook, director, marketing communications. Of the range of monitoring devices it offers, one device is a patented cellular breathalyzer. The SL2 is an easy-touse, handheld, mobile alcohol monitoring device that enables offenders to discreetly submit Breath A l c o h o l Concentration (BrAC) tests from any location with cellular service, according to Hook. A high-resolution camera verifies the user and the professional-grade fuel cell ensures accurate tests each time. Officers keep individuals “on notice” for sobriety using scheduled testing up to 4-6 times per day. Automatic text message alerts remind offenders when a test is due and provides a 15-minute warning beforehand. If a test result is not received, a second warning is issued. Another differentiating feature contained in the SL2 is BI’s Adaptive Facial Recognition™ (AFR). It utilizes biometric facial recognition through an internal device camera, furthers Hook, and “learns” each client’s face as it compares each new test photo against the full photo library, rather than just one master file photo. 46 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2015

BI also offers state-of-the-art monitoring services including alcohol monitoring, radio frequency, GPS, and voice verification. Its case management services are designed to “significantly reduce the time and resources officers use to manage offender movement in the community,” says Hook. BI Monitoring also provides Enhanced Monitoring services to conduct initial outbound calls on all EM alerts, prior

to dispatching information to an officer, which reduces annoyance calls to the officer. In addition, Hook says, “BI offers software systems and data management services that can relieve officers of up to 70% of their clerical or data processing workload, enabling them to increase productivity and spend their valuable time with offenders.” This system includes several offender and officer data management options that include data entry, offender messaging services, and report generation. Officers can easily retrieve information 24x7 via email, laptop, smartphone, or tablet. Since 1996, BI and its parent company GEO Group have been developing and implementing community reentry programs, including day reporting centers

that incorporate evidence-based practices. Effective reentry programs and management of technical parole violators combine supervision and cognitive behavioral treatment services, says Hook. “These programs can and do interrupt the cycle of crime by helping participants become productive citizens within the communities to which they are released.” BI Reentry and Day Reporting Centers, which are located within cities and counties in 10 states, provide risk assessment, substance abuse treatment, and classes in anger management, parenting, and basic education. They combine intensive supervision, treatment and training for a variety of offender populations including those on pretrial release, probation, parole and sentenced inmates released to community supervision. “They are designed to provide a highly structured Evidence Based Practice customized regimen which applies the principles of ‘what works’ to meet the complex needs of inmates returning to the community,” Hook concludes. “These centers promote pro-social attitudes and behaviors for a successful transition back into the community.”

Monitoring DUIs Ignition Interlock devices can also assist case supervisors. According to the July 2013 report Ignition Interlock Institutes: Promoting the Use of Interlocks, and based on more than 20 years of research, “interlocks reduce recidivism among convicted impaired drivers by a range of 50% to 90%.” Despite the

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research, however, the report furthers, interlocks are not being used to their full potential. Approximately 1.2 million impaired driving arrests are still made each year. When Mothers Against Drunk Driving launched a campaign to install interlocks in 2006, only one state (New Mexico) had enacted a law that required interlocks for all (including first-time) impaired driving offenders; at least five states had no interlock provision in its laws. Fast forward to the present, where every state has enacted a law that provides for use of IIDs, although their provisions differ greatly, notes the Ignition Interlocks Institutes. In June 2010, interlocks got another boost: the Board of Directors of the National Association of Drug Court Professionals formally began supporting their use for DWI Court and Drug Court participants. They stated: “Research demonstrates that ignition interlock devices are an effective tool in stopping an individual from starting a vehicle after consuming alcohol while the device is installed on that vehicle.” The organization further cautions: Research also demonstrates that once the ignition interlock device is removed from the vehicle, recidivism rates eventually return to pre-installation levels. To achieve a long-term change in behavior and reduce long-term risk, individuals should also be involved in a comprehensive alcohol/drug treatment program. A study conducted in New Mexico, where various strategies were employed, including interlocks, found the state experienced a 37% reduction in the statewide re-arrest rate for impaired driving offenders, a 31% reduction in alcohol involved crashes, and 35% fewer DWI-caused fatalities over the last several years. Today, though estimates of the number of interlocks in use more than doubled from an estimated 48 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2015

100,000 in 2006 to 250,000 in 2011, impaired driving continues to cost Americans their lives. NHTSA reports: in 2013, 10,076 people were killed in drunk driving crashes.

P&P Tools Overview Evidenced-based Risk Assessment Northpointe offers comprehensive and validated screening, assessment, and case planning tools to assess risk and identify criminogenic factors, assist in making detention decisions, and to determine suitability for placement in programmatic interventions and/or sanctions. Its COMPAS assessment tools encompasss

Internet Activity Investigator Magnet Forensics is the developer of Internet Evidence Finder. Now referred to simply as Magnet “IEF” by thousands of customers in the world’s top law enforcement, government, military and corporate organizations, Magnet IEF helps recover evidence like instant messaging chats, social media artifacts, and web history to support a wide variety of cases and investigations. Parole and probation officers looking to conduct an on-scene preview of the Internet activity of a subject’s digital devices to qualify it for seizure or to conduct an in-lab, deep dive investigation regularly utilize Magnet Forensics’ products. www.magnetforensics.com, sales@ magnetforensics.com

In-car Breathalyzer The Dräger Interlock 7000 is an in-car breathalyzer that reinvents the traditional ignition interlock device to incorporate

modules such as Classification, Case Manager, Pretrial, Reentry, Women and Youth. the company also provides other widely-used tools such as LSI-R, LSI-R:SV, LSICM, ORAS, OYAS. All its tools are consistent with the principles of evidence-based practices (EBP). www.northpointeinc.com, 1.888.221.4615 or info@northpointeinc.com

Cognitive Behavioral Tool Correctional Counseling, Inc. (CCI) provides evidence-based cognitive curriculums that address a variety of issues, including substance abuse, relapse prevention, DUI offenses, and anger management, among others. The curriculums have been implemented at all levels of correctional settings and are successful for both adults and juveniles. CCI’s most widely known curriculum is Moral Reconation Therapy, or MRT. www.ccimrt.com, 901.360.1564, ccimrt@ccimrt.com

enhanced user features and monitoring capabilities. A culmination of over 60 years in breath alcohol detectors and 20 years in ignition interlock technology, the Dräger Interlock 7000 includes highly advanced bypass protection and offers the fastest warm-up time in the industry, they report. www.draeger.com/interlock7000, 1.800.332.6858

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Ignition Interlock Device with Camera ALCOLOCK USA is pleased to announce the expanded features of the Alcolock LR ignition interlock device, including camera,

patible Photo ID module, 27/4 Smart Web monitoring, and immediate notification of violation to monitoring authorities. www.SmartStartInc.com, 1.800.880.3394

Advanced Fuel Cell Technology Intoxalock eLERT is Intoxalock’s fastest growing product. It combines fuel cell technology, photo verification and realtime reporting to meet the most rigorous local and state requirements. Online log reporting pro-

real time reporting, and GPS. These new features, combined with the simplicity and convenience of the InterTrack client management software, provide the most robust ignition interlock program on the market. http://alcolockusa.com, 1.888.937.9646

Color Display Ignition Interlock Smart Start’s SSI-20/30 features a color display screen, a userfriendly keypad, and an alcoholspecific fuel cell for maximum accuracy. Roughly the size of a cell phone, it boasts multiple testing options, quick installation, GPS tracking, upcoming test alerts, anti-circumvention features, multiple languages, programmable violation levels, com50 CORRECTIONS FORUM • NOVEMBER/DECEMBER 2015

vides instant access to participant information, complete BrAC sample history and violations. Intoxalock continues to be an industry leader in reliability, customer service and technology, they note. www.Intoxalock.com, 1.877.777.5020

Results can be emailed or text messaged to an administrator or case manager instantly. MobileBreath is accurate using the United States Department of Transportation approved AL 9000 AlcoMate Fuel Cell breath testing technology. It is small and lightweight and stored and transported in a stylish computer bag. www.streetimetechnologies.com, 1.877.727.7764

SCRAM Remote Breath SCRAM Remote Breath is the first handheld, wireless, portable breath alcohol tester to include government-grade facial recognition, high-resolution photos, BrAC results, and a GPS location with every test. Automated facial matching reduces manual photo review by 90-95%, while random,

Mobile Breath Test The MobileBreath Continuous Alcohol Monitoring System is reliable and fast. It automates breath alcohol testing. With a 90 second enrollee administered breath alcohol screen. The system will detect down to .001 BAC.

scheduled, and on-demanding testing provides more flexibility to monitor clients. www.alcoholmonitoring.com, 1.800.557.0861

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Companies by Category Architectural/Construction Services ASSA, Inc. CGL EPIC Metals Municipal Capital Markets Group NewStar Lighting SMRT Architects and Engineers STV Commissary Products, Services, Systems Cashless Systems Crossbar Safer Nicotine Products Keefe Group Microtronic US West Bend Prison Hot Pot Communications Systems Buford Satellite Systems Correctional Cable TV NCIC Inmate Phone Services Computer Software/Systems Black Creek Cashless Systems Infax, Inc. Schedule Anywhere Solidcircle TSI PRISM Drug Detection Equipment/ Supplies/ Services AUTOCLEAR Garrett Metal Detectors Hatco Educational/Training Correctional Cable TV EPIC Metals NaphCare VISIT US AT WWW.CORRECTIONSFORUM.NET

Schedule Anywhere TSI PRISM WET TECH Facility Operations/ Management EMSCO Group Keefe Group Food Service/ Kitchen Equipment Cortech USA Hatco Heritage Parts Insinger Machine Company Inmate Products and Services Endur ID Institutional Eyecare West Bend Prison Hot Pot Laundry Systems and Disinfecton WET TECH Leasing/Financing Municipal Capital Markets Group Mattresses, Bedding, Safety Pillows Chestnut Ridge Foam Medical/Healthcare Services Corizon Health Diamond Pharmacy Services Endur ID Institutional Eyecare NaphCare WET TECH

Mental Health Services Endur ID Metal Detectors AUTOCLEAR Garrett Metal Detectors Non Profit Charity Correctional Peace Officers Foundation Perimeter Detection & Security ECSI International Garrett Metal Detectors Satellite/Cable TV\ Buford Satellite Systems Correctional Cable TV Security - Electronic Systems ASSA, Inc. Black Creek DoorKing, Inc. ECSI International Garrett Metal Detectors NewStar Lighting TSI PRISM Security - Physical Hardware ASSA, Inc. AUTOCLEAR DoorKing, Inc. EPIC Metals Garrett Metal Detectors Transportation Motor Coach Industries Video Applications Black Creek CORRECTIONS FORUM • NOVEMBER/DECEMBER 2015 51

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