How Contractors can use Telephone Answering Service to Win New Customers Despite the growth of the Internet and Social Media, many people still contact a reliable answering service to dwindle their problem. That means, no matter how big is your website or how many followers you have on social media sites. You need to get trustworthy answering service right in order to grow your business. On live communications offers you the best customer service support to shorten your answering problem. Whether you work as a general contractor or individually in Plumbing, IT company or any other type of service related industry. You need a virtual receptionist to handle your calls always. However, as a contractor, you might be always busy with numerous office work such as client meetings, seminars, official foreign trips, etc. Therefore, you cannot attend the phone whenever it rings. The best way to reduce your problem is to hire virtual receptionists. Here are some benefits of having a telephone answering service to improve business growth.
Calls Get Answered Promptly Customers appreciate the fact that you value their time. Answering all calls promptly ties into three important factor of customer service. On live communications are giving them personalized service instead of sending them a voice mail, a knowledgeable representative will be answering the phone everytime a customer calls. Receptionist will use a Professional Script Hiring a friend of a friend may be conventional cheaper, but what kind of information does he give your potential customers? Just because someone will answer a phone does not mean that they can provide acceptable answers to your question about the brand that you offer. Receptionists who work for a professional answering service should be able to provide the relevant information. A well trained agents can only deliver a perfect service. Monitor and Improve your Call It is imperative to monitor all your calls, and improve the key metrics such as average number of calls rings before answer, hold times, conversion percentages between callers and customers. Multiple rings and lengthy holds can cause to abandon the call. By hiring a reliable answering service, these factors can be used to continually grow your business. Answer your Calls Professionally Customers hate calling a business and receiving some generic telephone greeting. The customer always wants to hear something professional. Whenever talking with clients, you need to answer professionally in the name of your company, and the same greetings should be used every time. Maintain Good Internal Communication Helping every customer is ideal, but not always feasible. May be your receptionist does not know the answer to the technical question and has to call a customer back. Or may be a tech in the field needs to speak directly in order to gain access to the property. Hiring a 24*7 answering service is a great deal for contractors looking for new business, because it will not only generate targeted customers, but also enhance your sales or revenue. On live
communications, offers you a customer support answering service to speak with people and also help to win new customer in your brand.