7th March 2015
DON’T UNDERESTIMATE THE ROLE OF PROPERTY MANAGERS
The notion that a property manager’s role basically involves handing out keys, making a few phone calls to check references and calling a plumber in an emergency is outdated. Legislative requirements and tenant expectations mean this is now a complex and demanding role, requiring training and up-to-date knowledge.
Yarraville
In Australia, about 80 per cent of properties are managed by professional property managers. Both investors with multi-property portfolios and “mum and dad” investors who have just one or two properties other than their family home realise this is no job for an amateur.
Williamstown 1/66 Douglas Parade (Corner Stevedore Street) 9393 1600
Most of us know a little of what a property manager does: advertising properties and selecting tenants, checking references, managing maintenance issues, including after hours, inspecting properties, having them cleaned and repaired between tenants if necessary and collecting rent and bonds. But in Victoria legislative requirements, in particular, the Residential Tenancies Act, Owners Corporations Act, and a range of occupational health and safety requirements, mean there is far more to this role than the layperson may realise. Property managers must also comply with the latest privacy legislation when dealing with landlord and tenant information.
Craig J. Stephens Managing Director / Officer in Effective Control M 0418 547 938
Property management is covered in both REIV’s Agents Representatives Course – the minimum qualification to work as a real estate agent in Victoria – and the Certificate IV in Property Services (Real Estate) necessary to become a licensed real estate. A number of property managers are fully licensed and some are directors of their firms. The introductory qualification includes topics such as legislative requirements, dispute resolution – a minefield for the untrained amateur – completing documentation in a legally compliant manner, managing leases, terminating leases, handling moneys and maintaining a secure key register.
104 Somerville Road 9316 9000
www.jasstephens.com.au
Jas H Stephens Pty Ltd (Jas Stephens) is bound by and adheres to the Australian Privacy Principals (“Principals”) contained in the Privacy Act 1988. Those Principals regulate most of our activities with respect to personal information collected, stored, used and disclosed by is. Our full privacy policy can be found at www.jasstephens.com.au. The purpose for which we may collect, hold, use and disclose your personal information are:-for security reasons- to keep a record of who has attended open inspections; to contact you in respect of the property and other properties we believe may be of interest to you; to provide you with a contract of sale and other documents you may request; to update you generally through the course of the campaign. We may also use your personal information to market other properties which we think may be of interest to you and to send you marketing material from our agency. You can always “opt out” if you do not wish to receive marketing material. By providing your personal information you consent to us using your personal information as described above. If you choose not to give us your information, we may not be able to provide an effective service to you. Your personal information is stored in a combination of computer facilities and paper based files and other records, which are located on site at our office and off site at secured premises. If you would like to discuss how we manage your personal information or complain if you think we have breached the Principals or to update/correct the information we are holding please call 9316-9000 or email privacyofficer@jasstephens.com.au We have obtained all information in this document from sources we believe to be reliable, however, we cannot guarantee its accuracy. Prospective purchasers are advised to carry out their own investigations. We strongly recommend that you clearly register your interest with our representative at the open for inspection, so that in the event of a sale being imminent, your position is protected. We make every effort to contact all interested parties prior to a property being sold.
MEET THE TEAM
REECE GOSSTRAY Project Sales Manager / Banbury Village Sales Manager 0418 378 276 rgosstray@jasstephens.com.au
HELEN CORALLO Personal Assistant to Tate & Branko 0438 591 785 hcorallo@jasstephens.com.au
ALEX TEEUWSEN Personal Assistant to George Alexander 0487 648 159 ateeuwsen@jasstephens.com.au
EMILY NELSON Personal Assistant to Anna Grech 0402 397 473 enelson@jasstephens.com.au
DENE MACDONALD Marketing Manager 9316 9012 dmacdonald@jasstephens.com.au
LILLIAN KEATING Corporate Marketing Projects 9316 9062 lkeating@jasstephens.com.au
MAREE CECCHIN Sales Trust Administrator 9316 9025 mcecchin@jasstephens.com.au
ROSA CHETCUTI Company Accountant 9316 9014 rchetcuti@jasstephens.com.au
DARIA BECK Rental Department Manager 9316 9007 dbeck@jasstephens.com.au
LACHLAN MCCRAW Rental Business Development Manager 0400 335 498 lmccraw@jasstephens.com.au
NICOLE SMITH Rental Business Development Officer 0431 177 048 nsmith@jasstephens.com.au
JAMES HICKEY Leasing Consultant 9316 9066 jhickey@jasstephens.com.au
MAX WALLER Managing Director – Provincial Home Loans & Property Advocacy 0438 430 436 maxwaller@provincialgroup.comau
SUE STEVENS Finance Adviser & Property Advocate 0432 705 815 suestevens@provincialgroup.com.au
DANNIELLE JACKSON Finance Adviser 0432 705 600 danniellejackson@provincialgroup.com.au
We’ve mastered the art of listening The process of selling a home can be more successful when we understand your needs. Only then can we truly work together to achieve amazing results. Real estate agent can have a gift for talking, but listening is a skill too. When we stop and listen to what you’re thinking and feeling, we understand what your expectations are, so we can strive to exceed them. We like to listen before we talk, so we can service you better. And better service leads to outstanding results.