DIPLOMA PROJECT > JUSTDIAL PVT LTD
JD HEALTH WEBSITE
1.
SEPARATE VERTICAL JD health can be placed as a separate vertical, aligned with other independent services offered by JustDial. Why it needs to break away from the general search, is because the service requires semiotic search login, along with enhanced features for users. In order to create a strong identity for itself, without getting biased by the existing services of JD ( may or may not have a positive impact on the users )
2.
NEW TAB FOR JUSTDIAL HEALTH CARE
Top search bar dedicated to main JD website
Search bar for JustDial Top Bar comprising of Logo, tag line, links to different pages Advertisement space Search- Book - Order Live feed of reviews for JD health care, doctors, bookings etc Video footage of users 162
This space has been kept for highlighting features of the service, accolades ( if any ), etc Reviews from JustDial website can by synced and constantly updated. Sync with social networks like - FB, Twitter Visual language is more impact & engaging than reviews & ratings ( ref: meradoctor has put video footage of user case )
DIPLOMA PROJECT > JUSTDIAL PVT LTD
JD HEALTH WEBSITE
3.
SEARCH RESULT
On typing a query, the window expands to give results Basic information of doctors/ clinics/ hospitals is displayed at a go. On clicking View, user can access more details User can directly click on book, in case they already know the details
JD Verified Empathy Punctuality Return patients
A.
EMPATHY MAPPING
On clicking a profile, more information can be rendered. Professional ( work experience, MCI Registration No, consultation fee ) + Personal ( languages known, gender, educational qualification) The indicators of character is shown as icons, which when clicked/mouse hovered on display statistical data collected by JD back end team from Users. Parameters have been shown on 2x2 matrix grid, Empathy on x-axis & time on y-axis 163
DIPLOMA PROJECT > JUSTDIAL PVT LTD
JD HEALTH WEBSITE
B.
TIME MAPPING
On clicking/ hovering on time symbol, analytic of feedback opens up. This gives an indication as to how punctual the health care provider has been. Parameters have been shown on 2x2 matrix grid, Punctuality on x-axis & time on y-axis
C.
SATISFACTION MAPPING
On clicking/ hovering on return patient symbol, analytic of feedback opens up. This gives an indication as to how many users will use the health care provider’s service consistently. Parameters have been shown on bar chart.
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DIPLOMA PROJECT > JUSTDIAL PVT LTD
JD HEALTH WEBSITE
4.
SIGN IN
In order to use extended services like managing health, book appointments or ordering medicines, if the user does not have an existing JD account, a prompting window emerges for the user for a free sign up. JD needs to monitor the usage of pattern of these users as well & take out schemes for getting genuine user insights & reviews. Companies like Flipkart give some users acknowledgement by calling them “certified buyers� etc. Users can also be enticed by offering discount offers on consultation charges if they fill the feedback form
5.
MANAGE HEALTH
Users can add different profiles at the same time for managing & tracking health information of their loved ones
Personal Details: includes information like name, date of birth, contact number, gender, e-mail id, residential address Medical Records: lab reports & results, prescriptions by doctors, etc can all be synced with account History: Appointments made, order placed, etc can be tracked Favorites: List of doctors/ hospitals can be made and used in case of recommendation or emergencies Authorization: medical information is highly sensitive data, hence should be shared with only trusted contacts. JD helps you keep a track of what information has been shared by which medical professional
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DIPLOMA PROJECT > JUSTDIAL PVT LTD
JD HEALTH WEBSITE
6.
BOOK APPOINTMENT
Personal Details: User needs to provide details such as: 1. Who is the appointment being booked for? 2. Name 3. Contact no 4. E-mail ID 5. Date of Birth Based on this information, IRO calls the provided number to confirm the appointment. Once the user has verbally confirmed, the doctor is informed accordingly.
Location of doctor’s availability: User can select location based on accessibility
Date & Time: Users based on their convenience can chose an open slot. These slots are filled after consulting doctor’s schedule
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Additional services Services such as t Book Ambulance t Call Alert t SMS Alert Are simple services that can be provided by JD TechSol, providing a wholistic experience for the user
DIPLOMA PROJECT > JUSTDIAL PVT LTD
JD HEALTH WEBSITE
7.
ORDER ( A. Choose medicine )
B.
CHOOSE CHEMIST
User can order medicines fromt Prescribed from doctor t On their own
Order Over View
User needs to select the concerned doctor from a list of automatically synchronized doctors ( ie. if the doctors are also listed with JD Health ) On clicking a particular doctor, his prescriptions open up
All doctors have tie-ups with different chemists, the list of these chemists get displayed up front so that the user can choose based on their comfort.
User can chose the medicine, quantity and see the price. OTC drugs & Non- OTC are displayed as well, so that user is informed that they will have to show doctor’s prescription on delivery
Once the user has made the payment, the selected chemist is informed to deliver medication to the user in the stipulated time.
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DIPLOMA PROJECT > JUSTDIAL PVT LTD
JD HEALTH WEBSITE
C.
ADDRESS
Order Over View t Name of doctor t Chemist t Order details t Total Amount
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D.
Address The address provided in the user profile is automatically synced. If the user plans to fill an alternate address, that option is also provided
OVER VIEW
Order Over View t Name of doctor t Chemist t Order details t Total Amount
Order Summary The user can see the order that is to be placed before proceeding to the final payment. t Type of medication t Description of medication t Manufacturer’s name t Delivery Day t Price t Quantity t Sub total
DIPLOMA PROJECT > JUSTDIAL PVT LTD
JD HEALTH WEBSITE
E.
PAYMENT OPTIONS
Payment Options Users can chose from the following list of payment options t Cash on Delivery t Net Banking t Credit Card t Debit Card t Medical Insurance
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DIPLOMA PROJECT > JUSTDIAL PVT LTD
USER INTERFACE FOR JUST DIAL HEALTH (Mobile application) 1. 2. 3. 4. t t t 5. 6.
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Home page Results page Search Via Friends Business Listing Empathy Mapping Punctuality Mapping Satisfaction Indicator Book Appointment Features for user interaction
DIPLOMA PROJECT > JUSTDIAL PVT LTD
JD HEALTH APP
1.
HOME PAGE Select City Call JustDial Search Bar ( Auto- text/ type ) Icons of most popular topics searched. Change according to trend of search differing for various geographical areas. There are 3 x 9 icons representing different search categories. User can scroll down their phone to access all.
Home page visualized for JustDial Android Application, keeping it consistent with JustDial Mobile site. The user has 2 options to search a. Type in to the top search bar (on click “where” bar opens) b. Touch icons (inset “doctor” icon is selected)
Notifications : If the user of the App is a JD user, then the notifications displays activities of the user friends. These activities consists of reviews/ ratings/ recommendations, etc Star: Takes the user to ratings page. User can select from last searched listing & rate them My Profile: Profile page for user
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DIPLOMA PROJECT > JUSTDIAL PVT LTD
JD HEALTH APP
2.
RESULT PAGE
3.
SEARCH VIA FRIENDS
Basic information of the doctor is made available: t Name t Area t Ratings t Verification Icons t Booking icon ( if the provider is registered with JD)
On selecting doctor, within a city, results open up under different categoriesa. Top Result ( display based on maxi mum ratings & reviews - business listing ) b. Distance c. Friends ( exploratory idea )
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Search From Friends: According to user research, most people referred to their friends for seeking advice on which doctor to chose. Hence JD can provide a list of doctors that the friends of the user has visited. This list can include names of hospitals, clinics & labs, etc. This list is solely based on whether the user wants to share this information or not. However, this may conflict their business listing.
DIPLOMA PROJECT > JUSTDIAL PVT LTD
JD HEALTH APP
4.
BUSINESS LISTING Header Name of the doctor Verification icon ( if any, focus on business ) User Ratings Speciality (Also mentioned in local/simpler language, for eg- Cardiologist - heart doctor ) MCI Registration No (In order to instill good faith in users of legitimacy of medical care provider ) Empathy Parameters Users can chose from listed icons to see different indicators that represent good service in terms of empathy, punctuality, satisfaction Action Buttons User can chose the following interactive functions- Book Appointment, Call listing, Send SMS/E-mail to a contact with business information Contact Information Since JD is information providing company, user can find Address, Telephone numbers, website in the initial bars. However, a user seeks for more experienced practitioners, thus mentioning professional experience as the 1st bar makes more sense Other Information
Personal Information User always seeks more personal information about the doctor for trust building. Based on their comfort factor. Hence personal information about the doctor should be provided. These can include a picture, gender, age, languages spoken, educational qualifications 173
DIPLOMA PROJECT > JUSTDIAL PVT LTD
JD HEALTH APP
A.
EMPATHY MAPPING
EMPATHY MAPPING The indicators of character is shown as icons, which when clicked on display statistical data collected by JD back end team from Users. Parameters have been shown on 2x2 matrix grid, Empathy on x-axis & time on y-axis
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B.
TIME MAPPING
PUNCTUALITY MAPPING On clicking on time symbol, analytic of feedback opens up. This gives an indication as to how punctual the health care provider has been. Parameters have been shown on 2x2 matrix grid, Punctuality on x-axis & time on y-axis
C.
SATISFACTION INDICATOR
SATISFACTION INDICATOR On clicking on return patient symbol, analytic of feedback opens up. This gives an indication as to how many users will use the health care provider’s service consistently. Parameters have been shown on bar chart.
DIPLOMA PROJECT > JUSTDIAL PVT LTD
JD HEALTH APP
5.
BOOK APPOINTMENT
BOOK APPOINTMENT User can choose from the following options t t t t t t t t t
Location Speciality Reason for visit Date Timing Appointment for Details- Name, contact no, E-mail ID, Date of Births
t Additional Services t t
Book ambulance Set Reminder
t
User is prompted by a message indicating that this is NOT the final booking. The final Booking will be confirmed on the phone on confirming with the availability of the doctor.
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DIPLOMA PROJECT > JUSTDIAL PVT LTD
6.
JD HEALTH APP
FEATURES FOR USER INTERACTION
>> (1)
More Information How users interact with an application to create meaningful patterns depends on technology adaptability & content of data. In order to power the user more, features like -
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(2)
(3)
(4)
1. Add to Favorites Business listing gets added to favorites list, where the user gets direct access to information, without spending time on searching again and again 2. Networks User can see the network of services the health care provider is linked to.
3. Recommend User can recommend a health care provider to their friends by SMS/E-mail 4. Distance Users can see from their current location ( feature available of GPS enabled smart phones only ) as to how far is the business listing