Centennial offers Contact Centre Operations Training and Courses

Centennial offers Contact Centre Operations Training and Courses In today's competitive job market, employers are seeking to hire graduates that are highly specialized and well trained. You can't afford to waste your time with an education that wont help you get the job you want. At Centennial College, all our programs are geared for success.

As part of your program, you will not only learn how to use the latest cutting edge tools, but you will also learn how to apply the latest principles from business professionals. To compliment your classroom learning, you will also get hands-on experience in the labs.

Centennial's staff not only believe in providing students with the best teaching experience possible, but also to offer the best guidance and career advice.

Program Overview The Contact Centre Operations program provides four months of skills focused training, which takes place in Centennial’s “real life”, state-of-the-art training facility. This 15-week certificate program will prepare you for a challenging and rewarding career in contact centre operations. Contact centre operations training and Contact center operations course play as powerful tools in getting jobs in the market.

The customer contact centre industry is one of the fastest growing sectors in Canada and hundreds of exciting career opportunities are available for graduates of this program.

Admission Requirements Centennial College expects students applying for admission to cerficate or diploma programs to present at minimum: Ontario Secondary School Diploma (OSSD) or equivalent or be 19 years of age or older at the start of the program.

Graduation Requirements •Minimum C grade average and an overall minimum GPA of 2.0 is required for graduation The qualification requirements and costs for each external accreditation, designation, certification or recognition are set by the granting body and not by Centennial College. In order to qualify for any of those external accreditations, designations, certification or recognition, students and graduates will need to follow the processes and meet the applicable requirements listed on the websites and materials of those external bodies.