6 minute read
LunsPro Inspections, Brian & Kristin Lunsford
Bring The Joy
LunsPro Inspections
Owners Brian and Kristin Lunsford
By Zachary Cohen
Brian and Kristin Lunsford have built a suite of companies in and around the real estate business: LunsPro Inspections, Kingfish Pest Control, Jacksonville Real Producers, and their newest company, JoyLights.
One of these high-performing businesses is LunsPro Inspections, which has built a reputation for best-in-class service and high-touch customer care. As the years go on, the company culture continues to grow stronger.
“More than a workplace or team, we’re becoming a family. Our people are becoming our family,” Kristin says proudly.
In recent years, Brian and Kristin have led with the motto Bring the Joy. This approach is more than a marketing ploy; it’s something Brian, Kristin, and the LunsPro Inspections team live by.
“We focus on bringing joy to everyone. We are constantly asking, ‘Are we bringing the joy?’ That’s the lens we look through. We use it as a mantra, live by it, and adhere to it,” Brian says.
In the inspection business, bringing joy doesn’t always look pretty. Sometimes it means scrambling to come through for a trusted partner with a last-minute request. Sometimes it means talking a client through a difficult situation. Regardless, the LunsPro Inspections team remains committed to being there for their customers and REALTOR® partners — with a smile.
Q&A with Owners Brian and Kristin Lunsford
Jacksonville Real Producers: What do you see happening in the real estate market now?
Brian: It’s still early in 2023 and there are some positive indicators out there, but just like the rest of the country, our area experienced a decline in home sales last year, but fortunately for LunsPro, we grew in 2022. Back in 2008, it was a terrible situation for many people, but we picked up market share. I’m confident that with the team we have
in place, we’ll do the same thing this year and beyond–regardless of how good or bad the market performs. That’s because of the leadership we have in place, the strong foundation we have built, and we’ve been through it before. When we see a market shift possibly happening, we double down on fundamentals — picking up the phone, continuing to do the right thing, taking care of our clients, and going above and beyond for our partners. In other words, we will withstand a potential storm alongside our REALTOR® partners and work together to come out on the other side even stronger.”
Jacksonville Real Producers: Update us on the company. What’s changed? What’s new?
Brian: The biggest difference is that our culture continues to get stronger and stronger. Michelle Foster is our talented vice president and she leads the LunsPro team on a daily basis.
Kristin: Michelle came on with LunsPro in operations, and we saw the potential in her. She was promoted to Vice President shortly thereafter. She’s a person that just gets it done. She doesn’t stress or overanalyze. She figures out ways to get things accomplished, and she does it with a breath of fresh air. It’s very positive, and the team reacts well to her leadership, taking on the same personality.
Jacksonville Real Producers: What are you most excited about in the business?
Michelle Foster, Vice President of LunsPro Inspections.
Jacksonville Real Producers: What’s working in the business?
Brian: My biggest goal when interacting with our team, and Kristin’s as well, is we are encouragers. We are here to support the team in everything they do. When problems or questions come up, we’re there as a resource if needed, and our role now is to cheer them on, to support them in their work. We are grateful we have a strong leadership team at LunsPro so Kristin and I can focus on the bigger picture. That allows us to look ahead. What’s next? What’s the next market? What’s the next company? We started a new company last year called JoyLights, a seasonal and permanent lighting company that we felt there was a need for in this area. Without our LunsPro leadership team, this exciting new upstart would not exist right now. (Find JoyLights at WeBringTheJoy.com.)
Kristin: Building relationships with agents. Agents want to know their partners and vendors, so we’re taking time to build relationships so agents know they can reach out to us. We have a family of companies that are tied together, serving the real estate community.
Jacksonville Real Producers: So you also own Kingfish Pest Control, a partner of the Jacksonville Jaguars, and you just started JoyLights. Can you tell us about the new company?
Brian: The idea for JoyLights was born a little over a year ago. Our family hired another company to put up seasonal Christmas lights for us in 2021. When we pulled into our driveway and saw our home lit up for the first time, it brought such joy to us, especially our two children. That planted the seed. It fit our vision of “bringing joy”, and we saw it as an opportunity to provide a great service and also give team members from our other companies another option to create more income, particularly during the holidays. From there, our leaders — in particular, Michelle — ran with it, added new ideas, and turned it into a reality.
Jacksonville Real Producers: Tell us about your family.
Kristin: The kids are very active — Jake, our tenyear-old son and Abby, our eight-year-old daughter. Our son being ten, he’s closer to college than birth. We’re already past the halfway point. Time goes by fast. We prefer experiences and traveling over material items.
Brian: Sports rule our household. We especially enjoy football season, and we want to hit all 50 states with our kids before they graduate high school. We’ve visited around half so far.
Jacksonville Real Producers: What does the future hold?
Brian: Professionally, for our companies to be the vehicle for our team members to get to where they want to go in life, while being fulfilled and having fun along the way. If our businesses can serve as a platform to help others both inside and outside of our companies lead a great life, we’ll have done our job.
Kristin: Making other people’s dreams come true is my focus, and these companies allow us to do that.
For more information, visit LunsProFlorida.com.
