Your business platform to the future Overview of Exitra Cloud Enabled Data Center 1) DC location and surrounding 2) Cooling and environmental control 3) N+2 electricity supply 4) Interconnectivity 5) Multi-tier security access 6) 24x7x365 command center and remote hands support 7) Exitra ITSM support model 8) Parts storage and staging area 9) Specification of Exitra Data Center Š Copyright by Exitra Sdn Bhd
Concerns of IT professionals: 1. Does your IT services operate in the risk of single point of failure in electricity, cooling, network connectivity? 2. Does your IT services operate in the risk of untighten physical security? 3. Does your CFO give you trouble in IT budgeting? 4. Does your IT services operate in the risk of no IT professional onsite? 5. Does your IT services operate in the risk of fire? 6. Does your IT room running out of space and capacity? 7. Does your primary or disaster recovery site operates in KL city?
Let Exitra take cares of these concerns
1 Š Copyright by Exitra Sdn Bhd
Overview of Exitra Cloud Enabled Data Center Let Exitra reduce your IT expenses and risks and maximize your business performance. Cost Effective (Capex, Opex) Achieving high availability IT services is always the goal of all IT professionals. One of the main contributors of high availability is to run your business on highly redundant IT infrastructure. CAPEX investment on IT infrastructure redundancy can be huge and OPEX for maintenance is not avoidable. This can be a snowball effect and exhaust most of your IT budget. Exitra is offering highly redundant data center co-location service to maximize your business return by achieving 99.99% IT operation uptime. You have the flexibility on subscribe the service that matches your requirement from time to time, this enabled you to have better control of your monthly basis IT expenses. Regardless of primary or disaster recovery site to house your IT services, Exitra provides you a world class of data center co-location service.
Leverage Exitra expertise Exitra offers a high availability Tier 3+ data center to run your business. We offer a 99.99% uptime Service Level Agreement for electricity and cooling availability. We have a group of IT professional provides multi skillset support and design to enable you to achieve maximum system uptime. We have back to back support contract with technology partners for incident preventive, and ensure rapid incident resolution. The employees in 24x7x365 command center always alert and react to any monitoring alert according to written ITSM procedures. With this pool of expertise, you have no reason to spend any dollar and cent on relative training, human resource and the costly yearly maintenance contract. In short, Exitra data center co-location service provides you a cost effective with maximum IT service uptime to maximize your business performance.
2 Š Copyright by Exitra Sdn Bhd
Features of Exitra Data Center 1) DC location and surrounding Exitra data center was build according to TIA 942 standard and launched on 2013. Exitra operates state of the art data center in KL city, providing 3000sqf of Tier 3+ data center colocation service. It uses a significant amount of latest technology to ensure minimum energy loss. The environment friendly factors and Malaysia GBI (Green Building Index) were taken into consideration when the data center was being designed and built. This makes Exitra data center one of the greenest data centers in Malaysia. The data center located in a 31 stories MSc Cyber Center Building equipped with plenty of car parks, bistro, gymnasium, food courts. The locations surrounded by LDP and SPRINT highway provide you easy access from any corners in Klang Valley, and the proposed MRT is just 5 minutes’ walk from Exitra.
2. Cooling and environmental control Our facility is outfitted with redundant chillers to provide an uninterruptible supply of cooling to the data halls, while maintaining the temperature levels required by high-efficiency equipment to help optimize equipment performance and prolong the life of span. Exitra data center equipped with 2 different latest N+1 chilled water cooler and DX (Direct Expansion), and the whole data enter environment built according to hot aisle/cold aisle design to eliminate hot spots throughout the Data Center by providing precision air conditioning to hotspot only. This precision air conditioning technology utilizes less electricity consumption and enables Exitra to provide you cost effective co-location service. That means you can put more IT devices in your rented server rack, more high density and less charges. Exitra follows TIA 942 standards to maintain 22-25C and RelativeCategory Humid Control at 50R +/-Facility 5%. Detail
Building
Office & Command Centre & Security &Department Building Information
Single Block 31 stories commercial building and 5 levels basement car park, gym, cafeteria, bistro.
Dual TNB Power distribution from different TNB power sub station Dual manhole for the incoming Telecommunication telecommunication fiber path. Diverse fiber Smoke, heat and water leakage detection systems are installed in data center, UPS room and staging areas. The centralized Manhole trunking Manhole sub ductfor to- quick the data EMS (Environment Monitoring System) monitors these threats and send alertfrom to Command Center action to rectify the center . problem. This guarantees all critical areas have early detection and soonest remedy action taken. IG55 Gas Fire Suppression AgentData is installed very early in the Centreto put out fire inCritical Loadstage, Powerthis gas is naturally 100Ws peratmosphere square feet and are therefore the ultimate in an environmentally safe fire suppression product that is also safe for IT devices and people. Platform Density Cooling Density 130W per square feet Cabinet Dimension 42RU 600mm (width) x 1000mm (depth) Cold Aisle / Hot Aisle Cold Aisle = 1200mm / Hot Aisle = 800mm Spacing Critical Load Power N+2 redundancy Distribution Power Supplies Dual sources and diesel generator Lighting 15W/m2. Building Green Index complied Raised Floor Gross Raised Floor Area 3000ft2 System per Floor RAF Height 600mm (H) Raised Floor Height © Copyright by Exitra Sdn Bhd RAF Type Cementitous infill with HPL laminated Power Supplies
3
3. N+2 electricity supply When designing the electricity supply for the data center, everything has been done to guarantee continuity. As a result, the data center is able to continue operating independently in the event of a total failure of the mains current. That is no SPOF (Single Point of Failure) can be found in Exitra data center electricity supply. The multi-level fault tolerant design was took into consideration from end to end electricity supply circuit. These achievements enable Exitra to guarantee 99.99% of power uptime SLA for customers.
ELECTRICAL SERVICESREDUNDANT INFRASTRUCTURE
CRITICAL LOADS
PDU-1
PDU-3
UPS OUTPUT -1 CRAC-1 CRAC-3
UPS-1
CRITICAL LOADS
PDU-2
HIGHLIGHTS: 1. N+1 design with 2 active power path to the computer system 2. Allowing concurrent maintenance without power supply interruption to ICT equipment 3. No downtime required during maintenance 4. Multi- layer redundancy 5. Designed to allow expansion on UPS systems
PDU-4
UPS OUTPUT -2 UPS-2
CRAC-2
CRAC-4
INCOMING FROM Each PDU received one 415Vac protected Power Supply from UPS output panel within the data BUILDING MSB-2 Unit (PDU) center area. PDU is equipped with Digital Power DC MSB-1 Meter, KWH Meter. DC TheMSB-2 power meters provide the electrical consump on reading of the PDU through the KWH meter or digital meter via BMS interface Isola TNB on Transformer No isola oncenter transformer required, thus incoming minimize power grids. Electricity is supplied from different sub-stations, this ensure Exitra data equipped with dual Redundant critical components such as MSBs and PDUs eliminate the singlelosses. point of failure. In the event of a failure of the transformer dual electricity supply from TNB, the electricity supply will be taken overoutput by diesel PDU Capacity 240kW andgenerator. expandableThe generator is located outside the data center in a separate, enclosed area. When power fails, the generators will start up fully automatically. There is Cabinet For 2N Configura on. One Primary and One sufficient fuel available to be Circuit able toper provide electricity for 48 hours. Redundant final Circuit from separate PDU. STS The N+1 UPS (Uninterruptible Power Supply) provides guaranteed cleanare supply of electricity to datasource center. in backup provided at the primary atFluctuations the voltage are filtered and power interruptions are intercepted byPDU the UPS, this ensures IT equipment in data center is free from level. damage caused by unclean electricity supply. In the event of a main current failure, power will be supplied by the UPS until Circuit Protec on Each circuit c/w RCCB protec on.source. the diesel generators have started up automatically. Again, the UPSsfinal are sub connected to different power Circuit Breaker Sizes Standard installa on is 32A Single Phase and Three Electricity is supplied to the racks via primary and secondary sources which starttofrom TNB sources,raMSBs, Phase.(N+1) Can be altered other standard ng asUPS, until rack mounted PDU. Each source is fitted with a 16amp or 32 amp current as standard. Exitra data center is mean to provide high need basis. density hosting ranged from blade servers to full rack storage. AC Voltage at the Single phase 240V and Three phase 415V cabinet level available. Emergency EPG Plant Diesel Generator with ini al 48 hours electricity Power supply to data center Generator Fuel Tank External fuel tanks able to support EPG plant for 4. Interconnectivity (EPG) 48 hours at full load
PowerFROM INCOMING BUILDING MSB-1 Distribu on
PDU Configura on
Exitra data center is completely carrier-neutral. able to connect to a variety Supported ServicesUsers are therefore Whole data center power u liza of oncarriers. Premier ISP such as Time and Maxis are some of the carriers which have their fiber optic networks terminated in Exitra secured premises. Fiber optic cables enter the data center via different geographically-separated supply points (manholes). Ducts run from the Construc Ceilingcarriers can terminate their fiber Dust-free ceiling Clear available 2.7m manholes to theon MDF room, where optictype cables, andboard thereinstalled. is rack space in MDF room /for the installation of network equipment. Internal cabling will be taken care of and managed by Exitra employees. Par ons DC height Capacities of 1mbps, 10mbpsPar up toons 1Gbps shared or dedicated can par be leased support 2 bandwidth hours fire rated on fortoeach IG55bandwidth Fire zone. hungry online application and enterprise large scale IT services.
Cabling System
The data center is installed with structured cabling
Chiller Redundancy Chiller Pipe
Water is installed. N+1 redundancy for Chiller Unit Dual chilled water piping system from Chiller Plant © Copyright by Exitra Sdn Bhd to the data center CRAC area
system System. Performance and status are closely monitored Network connectivity is monitored by real time Network Management by Exitra 24x7x365 command Chiller center.System ACMV System Air Cooled, Chilled water based ACMV system
4
5. Multi-tier security access Physical access management is based on 4 -level security control from building lobby security registration, data center floor registration to data center entrance registration and escort. These security checkpoints are fully equipped with CCTV and card access 24x7, and guarded.
Building Lobby
Data center floor registration
Data center 1st level entrance
Data center 2nd level entrance
6. 24x7x365 command center and remote hands support Basic Remote Hands package at no charge. Exitra employee acts as your eyes and hands to perform visual and some basic physical touch on your IT devices per request. You want dedicated onsite IT professional? Let’s enroll for Dedicated Remote Hands service. This service enabled you to give instruction to Exitra employees to perform complicated tasks including hardware replacement, device dismount and mount, troubleshooting and even standby at site during critical time. Cost saving and immediate eyes and hands available especially you have no IT personnel onsite during off office hours and long holidays! You will have the support of our pool of highly-skilled data center and IT engineers who are trained in the application of best practices in data center management while fully complying with the agreed-upon methods and procedures for handling your co-located equipment. The command center and support team are practicing ITSM best practices, including Incident, Problem, Change and Capacity management are the core checkpoints and gate keepers to ensure your maximum business uptime.
7. Exitra ITSM support model Exitra delivers great customer service and strictly bonded with agreed SLA according to ITSM (IT Service Management) best practices. The ITIL framework is a globally recognized set of best practices for IT Service Management. ITIL consists of a series of processes that provide guidance for improving the quality and effectiveness of IT services.
Customer High availability Tier 3+ infrastructure, dedicated remote hands, automated monitoring alert, SLA bonded, structured incident management, timely escalation, incident report, problem report, ITSM ticketing system, capacity analysis and forecast report, availability and system health report and etc.
Support (Bonded with SLA)
Consultancy (Great Customer Satisfaction)
ITIL Framework (incident, Change, Capacity, Event, Problem Management, Continous Service Improvement, Service Delivery Management)
5 Š Copyright by Exitra Sdn Bhd
8. Parts storage and staging area Understand the emergency needs of having hardware parts onsite to ease the maintenance work and fast part replacement, Exitra provides storage for IT professional to keep hardware parts such as hard disk, network card, UTP cables, CDs, pen drive, accessories such as mouse and keyboard. The cabinet is located in a secured room and locked. Dedicated staging room just outside the data center for the IT professional to perform equipment or material is assembled before use. All packaging box and material are not allowed to bring into data center to achieve dust free clean and highly secured environment.
9. Specification of Exitra Data Center Category Building
Facility Office & Command Centre & Security &Department Building Informa on Power Supplies Telecommunica on Manhole
Data Centre Pla orm
Raised Floor System
UPS System
Detail
Cri cal Load Power Density Cooling Density Cabinet Dimension Cold Aisle / Hot Aisle Spacing Cri cal Load Power Distribu on Power Supplies Ligh ng Gross Raised Floor Area per Floor RAF Height RAF Type Concentrated Load Uniform Load Underfloor Insula on Perforated Panel UPS System UPS Capacity Total Capacity
Single Block 31 stories commercial building and 5 levels basement car park, gym, cafeteria, bistro. Dual TNB Power distribu on from different TNB power sub sta on Dual manhole for the incoming telecommunica on fiber path. Diverse fiber trunking from Manhole sub duct to- the data center. 100Ws per square feet 130W per square feet 42RU 600mm (width) x 1000mm (depth) Cold Aisle = 1200mm / Hot Aisle = 800mm N+2 redundancy Dual sources and diesel generator 15W/m2. Building Green Index complied 3000 2 600mm (H) Raised Floor Height Cemen tous infill with HPL laminated 4.5kN/m2 14kN/m2 Trocellin polyethlene foam Perforated Panels are placed at the Cold Aisle True online-double conversa on UPS c/w modular power module. Basic 120kW, expandable in future © Copyright by Exitra Sdn Bhd 120kW, expandable in future
6
UPS System
Underfloor Insulation Perforated Panel UPS System UPS Capacity Total Capacity UPS Battery Autonomy UPS Redundancy UPS External Bypass Synchronization
Earthing “Dirty” Earth
“Clean” Earth Power Distribution Unit (PDU)
PDU Configuration
Isolation Transformer PDU Capacity Circuit per Cabinet
Circuit Protection Circuit Breaker Sizes
Emergency Power Generator (EPG)
AC Voltage at the cabinet level EPG Plant Fuel Tank
Trocellin polyethlene foam Perforated Panels are placed at the Cold Aisle True online -double conversation UPS c/w modular power module. Basic 120kW, expandable in future 120kW, expandable in future 10 minutes at full load 2N configuration Provided Load bus sync installed Both “Dirty” and “Clean” Earths will be available at the proposed data center area. The dirty (electrical) earth system is linked to existing building electrical earth. All the electrical earth / bonding are connected to the Main Dirty Earth Bar including the raised floor system pedestals bonding. “Clean” earth point is provided to each rack location under the raised floor Each PDU received one 415Vac protected Power Supply from UPS output panel within the data center area. PDU is equipped with Digital Power Meter, KWH Meter. The power meters provide the electrical consumption reading of the PDU through the KWH meter or digital meter via BMS interface No isolation transformer required, thus minimize transformer losses. 240kW output and expandable For 2N Configuration. One Primary and One Redundant final Circuit from separate PDU. STS backup are provided at the primary source at the PDU level. Each final sub circuit c/w RCCB protection. Standard installation is 32A Single Phase and Three Phase. Can be altered to other standard rating as need basis. Single phase 240V and Three phase 415V available. Diesel Generator with initial 48 hours electricity supply to data center External fuel tanks able to support EPG plant for 48 hours at full load
Supported Services
Whole data center power utilization
Construction / Partitions
Ceiling
ACMV System
Chiller System
Dust-free type ceiling board installed. Clear 2.7m DC height 2 hours fire rated partition for each IG55 Fire zone. The data center is installed with structured cabling system Air Cooled, Chilled water based ACMV system Water is installed. N+1 redundancy for Chiller Unit Dual chilled water piping system from Chiller Plant to the data center CRAC area
Partitions Cabling System
Chiller Redundancy Chiller Pipe CRAC System CRAC Redundancy CRAC Power Redundancy CRAC System Support
Down flow with energy efficient EC fan. CRAC systems in the same farm area are configured in N + 1 and equipped with an automatic changeover controller. Dual power supply to each CRAC unit, CRAC c/w built-in ATS. © Copyright by Exitra Sdn Bhd Centralized management system
7
Water Leakage Detection Fire Protection System
Surveillance Camera System
CRAC Power Redundancy CRAC System Support Temperature Control Humidity Control Water Leakage Detection Leak Detection type Fire Suppression IG-55
IG-55 Gas Suppression System installed above and under the raised access floor in data center areas.
Fire Alarm and Detection System
Double knock system applied; where by 30secs delayed discharge of IG only happen when at least 2 sensors are triggered.
HSSD System (High Sensitivity Smoke Detection) CCTV System
HSSD System is implemented above and under the raised floor operated independently from the Fire Alarm System Digital Surveillance System and Cameras are deployed at all of the Exitra data center premises
Areas under surveillance cameras
Corridors leading to Exitra Data Centre and registration counter, UPS room, Command Center
Data Centre Area
CCTV Cameras are installed at the entrance and corridors within the data center areas. Every row of racks is monitored by the CCTV. Videos are captured by the Digital Multiplexer located at data center. Cameras are monitored at Building Management and Exitra’s Command Center on 24x7x365 basis. Videos are captured in the Digital Multiplexer / Recorder’s hard disk and backed up to an external media Centralized EMS monitoring system to monitor critical equipment supporting DC, eg: UPS, CRAC, FAP, HSSD, PDU, T/H sensor
Control and Monitoring
Recording / Backup Environment Management System (EMS)
System
Monitoring
Security Access System
configured in N + 1 and equipped with an automatic changeover controller. Dual power supply to each CRAC unit, CRAC c/w built-in ATS. Centralized management system Supply air temperature based on 22 - 25degC. R/H = 50R+ 5% Water Leak Detection system is installed in whole data center area. Resistive leak tape (cable) monitoring leakage at any point along the perimeter of the data center area and surrounding the CRACs. Data Centre Areas are installed with Inert Gas IG55 fire suppression system
Type of Security System Main Command Centre Door Entrance Door Exit Emergency Break glass
EMS system shall perform the following monitoring functions - Automatic Control and Monitoring of the environmental control system. - Monitoring of UPS and backup Generator Systems - Monitoring of Switchboard, PDU, Fans, CRAC units - Monitoring of Fire Safety System - Monitoring of Water Detection - Monitoring of Room Temperature and RH Card Access System for all Data Centre door entrance and exit, exit to the common area and building emergency staircase, UPS Room, Command Center Proximity type / Contactless Card Readers Proximity type / Contactless Card Readers Emergency Break Glass is installed at each door exit and data center window. Fire Escape door installed in Data enter
8
© Copyright by Exitra Sdn Bhd
Contact US
Exitra Sdn Bhd
(617386-W)
Tel
: +603 2788 9300
Fax
: +603 2788 9301
: info@exitra.com.my
Website : www.exitra.com.my Address : Level 18-01, Menara LGB No. 1, Jalan Wan Kadir Taman Tun Dr. Ismail 60000 Kuala Lumpur.
IT takes you forward