RESEARCH GUIDE
INFORM
1
Onset Designs
WHO WE ARE • We are a team of four Visual Communication students from Herron School of Art & Design. We are also active members of the IUPUI student body. As Visual Communicators, we develop solutions for everyday problems, both large and small. Sometimes problems are waiting to be defined and explored; we work through the ambiguity of these unframed problems by remaining curious and strategic. Uncovering the root of a problem requires designers to ask questions, to gather alternative perspectives, and to understand both the big picture and the way its smaller pieces fit together. By doing so, we are able to develop meaningful, creative solutions for any problem that crosses our paths.
RESEARCH GUIDE
INFORM
1 1
INFORMATION
5
MARKETING
19
EXPERIENCE
27
INTERACTION
31
WAYFINDING
39
AESTHETICS
43
CONTENTS IUPUI UNIVERSITY LIBRARY
REVIEW RESEARCH AND DEFINE LIBRARY OPPORTUNITIES
BACKGROUND
INFORMATION IUPUI UNIVERSITY LIBRARY
IUPUI LIBRARY
MISSION INFORM the IUPUI campus and wider community of learners through our educational resources, technologies, and expertise.
CONNECT people with our resources, our services, and each other.
TRANSFORM the lives of our community members by facilitating discovery, creativity, teaching, learning, and research. University Library actively partners in the transformation of information to new and more accessible formats.
7
IUPUI STUDENT BODY •
AUDIENCE
Nearly 29,000 students are currently enrolled in classes at IUPUI (Headcount). Well over half of those students are under the age of 25. That more traditional age group is the audience the University Library needs to focus on, because these individuals are forging the work and study habits that will stay with them throughout their careers. According to a study comparing the study habits of traditional and non-traditional students, traditional students tend to be less focused in the classroom. Reaching non-traditional, already motivated students would be less beneficial to the library’s cause, especially as IUPUI continues its journey toward a more traditional campus setting. Learning to reach traditional students now will help the library and its staff in upcoming years as more of these students enroll at IUPUI.
JOANNA, 19 • SOPHOMORE ENGLISH MAJOR
As an English major, Joanna writes several papers per week; she spends most of her time in and out of the University Library. She lives with two friends in an apartment 15 minutes from campus. In the rare event that she has a weekend to relax, she likes to read and run. She and her friends have a weekly Grey’s Anatomy date, though she often skips it because of her workload.
Kenny may be on his way to medical school next year, but that does not stop him from having a good time. He is a good student, and goes out at least three nights per week. He gets most of his scholarly information from his textbooks or by searching Google. Kenny has a long drive to campus each day, so he prefers to do his studying in the comfort of his one bedroom apartment. He uses the Universiy Library during finals, when his apartment is too small for him to handle.
KENNY, 22 • SENIOR PRE-MED
IUPUI STUDENT CENTER • STUDY + modern atmoshpere + relaxed, easy + food readily available
COMPETITION
– social, public
GOOGLE • RESEARCH + easy alternative + available everywhere – often offers unreliable information
HOME • STUDY ˚ RESEARCH + comfortable and easy + no driving/parking issues + small and personal + food and drink – full of distractions
STARBUCKS • STUDY ˚ RESEARCH + relaxed atmoshpere + quiet, public + food and drinks + long hours
N
Where else do students go?
W
E
S
11
PERCEPTIONS
MARKETING AESTHETICS • Traditional
Futuristic
Low Tech
High Tech
Cheap
Luxurious
Minimal
Ornamental
Dynamic
Static
Strong
Weak
Inviting
PERCEPTUAL MAP •
Study
Research Sterile
UL VISIONARY
How does IUPUI University Library compare?
UL CURRENT STARBUCKS STUDENT CENTER GOOGLE HOME
SWOT Analysis A SWOT analysis visualizes the strengths, weaknesses, opportunities, and threats of the IUPUI University Library, and begins to show where the library has room to improve.
RESOURCES LARGE SPACE DATABASES MOBILE SITE ATTENDANCE TECHNOLOGY ONE ON ONE CONSULTATIONS
STRENGTHS
WEAKNESSES COMMUNICATION WITH STUDENTS LACK OF LIBRARIAN VISIBILITY ONE LIBRARIAN FOR 5 FLOORS DIRTY IMPERSONAL OUTDATED DECOR WAYFINDING
SIGNAGE MARKETING WAYFINDING INTERACTIVITY “COOL” FACTOR FACULTY RELATIONSHIPS SOCIAL NETWORKING
OPPORTUNITIES
THREATS GOOGLE/INTERNET COMMUTER COLLEGE PUBLIC LIBRARIES ENTRANCE HALLWAY STUDENT PERCEPTIONS BUDGET
15
1
MARKETING SPECIFIC CAMPAIGN DETAILS CAN BE FOUND IN THE CONNECT GUIDE
EXPERIENCE INTERACTION • WAYFINDING • AESTHETICS
2
SENDING A MESSAGE TO BE RECEIVED BY A SPECIFIC AUDIENCE
MARKETING FINDINGS + ISSUES
Target
TRADITIONAL STUDENTS • The library is a staple at any university— students already know it exists. But just because they know it is ther is no reason to stop telling them.
→
→
→
→
→
MARKETING
People remember the things to which they pay attention. Students are bombarded with so much information every day— from friends, teachers, television, the Internet— unless the library is on their radar, it will lose (and has already lost) priority.
MESSAGE DISCONNECT • Even though the University Library has tried several attempts at marketing to students, something is stopping them from receiving the message.
PROBLEMS
1
What is the message stopper? 21
2
PROBLEMS
PLACEMENT • Students have to be inside the library to see and interact with their marketing deliverables. Marginal attempts are being made to reach students outside the building.
Disperse library information!
?
→
3
AVAILABILITY • Students have to search for the information they need– it is not readily available for the taking.
23
1
SOLVE
MOVE OUTSIDE THE LIBRARY • All students at IUPUI should at least be aware of the resources the library offers—not only the students who already use them. By dispersing campaign pieces throughout campus, a wider audience can be reached, meaning that more students will know about—and be able to ask about—those resources.
2
SOLVE
WEBSITE REDESIGN • The website is a key part of the University Library, especially with the growing number of students who prefer to research through Google or other search engines. Make the databases and other library information easy to access online. Because students be able to better navigate the information, they will receive the library’s messages more quickly, creating more opportunities for them to ask questions and interact with librarians.
Ask a Librarian
Hours
FAQ
Contact
UNIVERSITY LIBRARY Try our new search tool... Ask a Librarian
Hours
FAQ
Resources
Website
Monday - Thursday
7:30 am - midnight
Contact
Find materials
Libraries & Collections
Research & Instruction
Services
News & Event
About
UNIVERSITY LIBRARY Try our new search tool...
Resources
Website
Monday - Thursday
7:30 am - midnight
SERVICES Borrow
Find materials
Libraries & Collections
Research & Instruction
Services
News & Event
About
Ask a Librarian Computer Stations
SERVICES Borrow
Group Collaboration
Stacks
Faculty Support
POPULAR LINKS
Interlibrary loan Faculty Support
Ask a Librarian Interlibrary loan
Ask Librarians Questions Here
L O W ER L E V E L
POPULAR LINKS
Honors College 1 Lilly Auditorium 2 Ruth Lilly Special Collections + Archives 3
IUCat - Library Catalog
RESEARCH TOPICS
UL 0106
IUCat - Library Catalog
3
UL 0110
e-Journals
1
Articles
e-Journals Articles
Don’t Know Where to Start
Research Guides
Having trouble starting your research, ask our knowledgeable librarians, or use our live chat feature.
Finding information based on categories is a great way to start researching if your having trouble finding relevant articles and books.
New Way Finding at UL
New Quite Floor
Having trouble finding group collaboration rooms, stacks, bathrooms? A new icon and map system has been implemented to help students get the most out of UL.
We moved the quite floor to the third floor! After a recent student survey we have moved the quite floor to the fourth floor.
All Databases
All Databases
Library Guides
2
Library Guides
Book Location Guide
Book Location Guide
LIBRARY HIGHLIGHTS
FIR ST
5
FLOOR
4 UL 1112
UL 1115
Center for Teaching + Learning Computer Classroom FACET Library Administration Support Services Office for the Vice Chancellor for Research
1 2 3 4 5 6 UL 1116
Lockers
•
Telephones Vending Machines
• •
UL 1125 UL 1126
UL 1179
UL 1140
3
1 6 2 UL 1130 UL 1180
755 WEST MICHIGAN STREET
INDIANAPOLIS, INDIANA
46202-5195
317.274.8278
STIMULATE THE SENSES TO GUIDE EMOTIONS AND CREATE A MEMORY
EXPERIENCE INTERACTION • WAYFINDING • AESTHETICS
What is an
experience?
IMAGINE STARBUCKS • You open the dark glass door and enter into a whole new world. The light scent of coffee hits you, and you inhale deeply. Your eyes scan the dimly lit room. A young woman sits with her morning paper at a round, black table, slowly sipping from her steaming cup of coffee. A man works intently on his laptop, not bothering to look up as he takes a bite from his crumbly blueberry muffin. You move toward the dark mahogany counter, and stop below a sign suggesting you “order here.” The barista greets you with a smile. As she takes your order and turns to blend your drink, you notice a fresh coffee stain on her crisp, green apron– just under a pin that offers her name. Angela. She pours your order into a clear plastic cup, and you move with her to the other end of the counter– below another sign that says “pick up order here.” The door opens, and the subtle jingle of a bell breaks your stream of thought.A gentleman in a black suit steps inside, and Angela greets him. She turns to hand you your drink, and tells you to have a wonderful day. Coffee in hand, you push back through that dark glass door, ready to take on the world.
29
Target
FACULTY MEMBERS • Think back to the Starbucks example. We did not see the “behind-thescenes” interaction between coworkers:
INTERACTION
Do they get along? Are they friendly to one another? Can they trust each another to get the job done well? Or are they hostile toward one another? Do they come to work wishing they did not have to work with such incapable individuals?
Faculty-librarian relationships are similar to “behindthe-scenes” employee relationships. These relationships are vital to the effort to reach students in a meaningful way. According to Scott Stebelman, the faculty outreach librarian at George Washington University, university administrators and faculty members are the library’s most influential constituents. Faculty members are in constant direct contact with the student body, a luxury to which librarians are not privy. Librarians need to reach out to the faculty to make sure they truly understand the role of an academic librarian, and the resources they have to offer IUPUI students.
PROBLEMS
INCONSISTENCY • Librarians are inconsistent in their attendance of department meetings. Some librarians go to every meeting, and some rely on receiving information via email.
1
“I don’t usually go– I probably should, but all the information gets emailed to me anyway.”
2
“It’s difficult to build those relationships, especially for newer librarians. Some of them just stop trying.”
LACK OF EFFORT • Not all University Library librarians make a true effort to build solid relationships with the faculty and administration in their specific departments. When asked about this situation, they said that it is a tricky situation because the relationships have to be two-way.
31
1
SOLVE
REQUIRED ATTENDANCE AT DEPARTMENT MEETINGS • In order to be treated like peers and important members of the teaching community, librarians needs to be proactive. The University Library has already set up successful subject liasons for each department, which makes faculty outreach that much easier. But each librarians needs to do his or her part. It is not enough to just be informed– librarians need to show up, to market their services, and to help faculty members understand why librarians are important to academia.
ORGANIZE FACULTY WORKSHOPS •
SOLVE
The Colorado State University Library has held many successful workshops for faculty members that focus on the library’s services (Level). The key to faculty attendance is giving them what they really want. IUPUI University Library’s subject librarians can tailor sessions to the needs and focused disciplines of their atendees. These workshops could also serve as relationshipbuilding opportunities. Important relationships such as those between faculty and librarians will not build themselves; they require work and mutual respect and understanding. The structured framework of a workshop creates an environment conducive to this type of situation.
TARGET NEW FACULTY •
SOLVE
Creating new relationships is easier than repositioning old ones. By building collaborative relationships with new faculty members, librarians move one step closer to reaching the rest of the members of their departments.
CO-HOST STUDENT WORKSHOPS • If a faculty member assigns a research paper, librarians can offer to co-host a workshop during that faculty member’s office hours. The workshop will not interfere with the course syllabus, and it is a chance to be proactive about building credence while interacting with the student body.
SOLVE
2 3 4 33
Target
STUDENTS • What if the barista had ignored you when you walked up to the counter? What if, instead of making your drink right away, she disappeared into the back room for several minutes?
INTERACTION
You would have become understandably aggravated, and left with a much more negative outlook on your day– and Starbucks.
The main reason the University Library exists is to assist students along their academic journey at IUPUI. Librarians need to become the face of the services that the library has to offer. According to a study on customer perceptions, a customer’s perception of the behavior of, and interaction with, an organization’s employee determines that customer’s level of satisfaction (Tuzun). A stronger, more positive connection between students and librarians is what will make the library a better success.
PROBLEMS
INCONSISTENCY • Librarians are inconsistent in teaching in classrooms. Some teach several times a year, some just once or twice. Different disciplines do require more focus on research practices, but all students need to be aware of the library’s resources, regardless of major.
1
“Some subjects require more librarian classroom time than others.” UNAVAILABILITY •
2
Librarians are often unavailable, or seem unavailable, to answer questions from students. Just one librarian is at the reference desk at a time, if any at all. Their offices are tucked away, doors closed and blinds down. Students also have no way of separating academic librarians from other library employees.
“Where are you?”
35
1
SOLVE
OFFICE VISIBILITY • Though the placement of librarian offices cannot move from the side hallways of the building, other changes need to be made. When librarians are in their offices, their doors and blinds need to be open so that students know they are accessible. A closed door and closed blinds tell students that no one is available to help. The office doors need clearer identification. A simple name plate would suffice. Just as teaching faculty have names on their doors, so should librarians. Students can then be sure they are in the right place.
2
SOLVE
TEACH MORE OFTEN • This partly relies on the previously mentioned faculty relationships, but some librarians could be making a more significant effort toward getting into the classroom and making sure students have the information they need.
INSTANT RECOGNITION • The same way the Starbucks barista wore a green apron and a name tag, a University Librarian needs an easily recognizable trademark. A simple polo that reads “IUPUI University Library” would be enough, plus a form of identification that adds a personal, approachable touch for students. “In the service industry, customercontact employees (librarians, in this case) are the direct representatives of the organization (Tuzun).” Librarians need to be visible to students to properly represent the IUPUI University Library.
SOLVE
3
37
Target
USERS + NONUSERS • You had no trouble maneuvering through the space. The cash register and “order here” sign let you know where to start, and the “pick up” sign told you where to go next. It was effortless, instinctive.
WAYFINDING
The library, though larger and more complex, should promote a similar experience. Of students surveyed in the Student Center, those who visit the library sporadically throughout the semester find it difficult to navigate. According to Tim Fendley, in his explanation of the new wayfinding system in London, “the realization of being ‘lost’ is a negative feeling, sometimes bringing on panic and a sense of impending doom”. Those feelings become a student’s experience of the library, deterring him or her from future visits.
1
PROBLEMS
INACCURATE MAPS • The current maps at the University Library do not reflect the actual setup of the building. Renovations have been made and areas have been moved, but the maps have not been updated.
IUPUI Lower Lower Level Level
Map
These have changed!
First Floor
Second Floor Revised 2/8/08 jg
NOT ATTENTION-GRABBING • Standard size, black and white copies at waist level do not demand students’ attention. Students are given handout after handout, article after article– all black and white copies on 8.5x11 sheets of paper. This is not the type of visual that they instantly notice.
2
39
1
SOLVE
COLOR CODING • The number of floors in the IUPUI University Library allows for a simple color coded wayfinding system. Each floor has its own unique color that visually separates it from the others. Color coding the levels of a building “enhances location recognition and individuality.” Consistent use of the colors is important in order to maintain the effectiveness of the wayfinding system.
LL 1 2 3 4
SIMPLE ICONS •
SOLVE
2
SOLVE
3
Icons dispersed throughout the library make specific areas (collaboration rooms, computers, stacks, and places to ask questions) easily recognizable.
NUMBER REFERENCE SYSTEM • A simple numbering system creates an easy reference guide for the user. Students can easily identify their destination in the alphabetical list, and then locate its assigned number on the map.
41
Target
LIBRARY USERS •
AESTHETICS
The dim lighting, the open space, the dark mahogany, the round tables, the black wooden chairs– each of these pieces plays an individual role in the experience of Starbucks as a brand.
The library is located inside a beautifully crafted building that overlooks a good portion of the IUPUI campus. However, the interior does not match its high-end architecture. The library fulfills the IUPUI student’s basic needs, but does not offer an extra incentive. Think back to the library’s competition: the IUPUI Student Center’s modern, urban aesthetic; the personal comfort of home. What separates the University Library from its competition?
1
PROBLEMS
DIRTY •
“We’re growing bacteria from samples taken from the keyboards.”
2 3
According to University Library librarians, the library is not cleaned as often as it should. The furniture is dirty, as is the carpet, and the computer keyboards are specimens of research for biology majors.
FLOOR SETUP • The quiet floor is currently located between two “loud” floors. Noise coming from below and above is frustrating for students who are trying to concentrate.
STERILE AND OUTDATED • The library has made an effort to make its space more inviting by adding couches and sitting areas, but it still feels sterile. It has no color or personality. The hallway leading into the second floor was painted by a Herron student in 2004; a faculty member said “at the time, the painting was new and interesting, but now it is just outdated– it needs to change.” The same goes for the decor (or lack thereof) inside the library.
1
SOLVE
MOVE THE QUIET FLOOR • Noise coming from below and above the third floor is frustrating for students who are trying to concentrate. Moving the quiet floor to the fourth floor will reduce the number of distractions, allowing students to better focus on their studies.
3›4
2
SOLVE
PAINT ACCENT WALLS • Painting accent walls will brighten the library in a way that is stimulating, but not overwhelming. The aforementioned wayfinding system should inform color decisions for each floor.
3
SOLVE
ENTRANCE HALLWAY •
ADDITION OF PLANTS • Nooks and corners around the library can be easily brightened with the addition of plant life.
As one of the first access points to the experience of the library, this hallway sets the tone. As young adults. college students need something sophisticated. The wall needs to be painted over– either with new artwork or just a plain color.
SOLVE
4
Ahn, Joowon. Wayfinding at the East Campus of Cayuga Medical Center in Ithaca, NY. Wayfinding at the East Campus of Cayuga Medical Center in Ithaca, NY. 2006. Web. 12 Mar. 2011. <http://iwsp.human.cornell.edu/file_uploads/ CMCwayfinding_1255457935.pdf>. Biggs, Mary. “Sources of Tension and Conflict Between Librarians and Faculty.” The Journal of Higher Education 52.2 (1981): 182-201. JSTOR. Ohio State University Press. Web. 16 Jan. 2011. <http://www.jstor.org/pss/1981090>. “Chapter 3: Education and the Nontraditional Student.” Bringing Women and Minorities into the IT Workforce. 30-45. Print. Fendley, Tim. “Making Sense of the City.” Information Design Journal 17.2 (2009): 91-108. Illumina. Web. 2 Feb. 2011. <http://http://docserver.ingentaconnect. com/deliver/connect/jbp/01425471/v17n2/s3.pdf ?expires=1303597061&id=62 422130&titleid=3898&accname=IUPUI+University+Library&checksum=9FD CD040AF959D5D72DFD8D825D55F7A>. “Information Management and Institutional Research.” Headcount by Demographic and Enrollment Variables. Office of Information Management and Institutional Research, 19 Oct. 2010. Web. 22 Jan. 2011. <http://reports.iupui.edu/render. aspx/INSTITUTIONAL%20DATA/HCBYDEMO/IUPUI>. Level, Allison V., and Catherine L. Cranston. “Find It Fast: Enticing Faculty to Library Instruction Workshops.” Academic Exchange Quarterly 7.4 (2003). Manuscript Reviewing Guidelines. Web. 27 Apr. 2011. <http://www.rapidintellect. com/AEQweb/mo2470may.htm>. Moore, Melissa. “Reeling ‘Em In.” Resource Sharing & Information Networks 17.1 (2005): 77-83. Routledge. Web. 25 Jan. 2011. <http://dx.doi.org/10.1300/ J121v17n01_07>. Schultz, Don E., and Heidi Schultz. “IMC, the next Generation: Five Steps ...” IMC, the Next Generation: Five Steps for Delivering Value and Measuring Financial Returns. McGraw-Hill, 2004. 201-02. Google Books. Web. 2 Feb. 2011. <http://books. google.com/books?id=gsg0c11h46EC>. Stebelman, Scott. “Improving Library Relations with the Faculty and University Administrators: The Role of the Faculty Outreach Librarian.” College and Research Libraries (1999): 121-30. George Washington University. Web. 22 Jan. 2011. <http://crl.acrl.org/content/60/2/121.full.pdf>. Tuzun, Ipek Kathryn, and Tulay K. Devrani. “The Impact of Perceived Employee Identification on the Relationship between Customer Company-identification and Customer Citizenship Behaviour: Practice from Turkish Hotels.” African Journal of Business Management 5.5 (2011): 1781-786. Print.
REFERENCE WORKS CITED + OTHER SOURCES
IMPLEMENTATION GUIDE
TRANSFORM
3
IMPLEMENTATION GUIDE
TRANSFORM
3
Transforming the entirety of IUPUI University Library is a project that will take both time and resources, but the outcomes will be well worth it. This guide provides the technical information necessary for implementation of each visual solution described in the INFORM and CONNECT guides.
POSTERS
7
STICKERS
9
ID BADGES
11
PILLARS
13
BANNER
15
WEBSITE
17
CONTENTS IUPUI UNIVERSITY LIBRARY
POSTER
QUOTE • SIZE PAPER QUANTITY PRICE QUOTE LOCATION
18IN X 24IN 100 LB GLOSS TEXT 100 TOTAL $1,050 REPRO GRAPHICS OR PSPRINT.COM
7
STICKER
QUOTE • SIZE MATERIAL QUANTITY PRICE QUOTE LOCATION
5IN X 7IN VINYL WITH UV COATING 1000 TOTAL $547 PSPRINT.COM
WE ALREADY Found
what you’re
IUPUI
at
University Library
9
ID BADGE
QUOTE • SIZE MATERIAL QUANTITY PRICE QUOTE LOCATION EXTRA INFO
4IN X 3IN LANYARD + VINYL BADGE HOLDER + PAPER INSERT 100 LANYARDS ($105) + 200 HOLDERS/INSERTS ($143) $248 SECURE.NAMETAGS.COM FLAT BREAKAWAY LANYARD WITH CLIP FASTENER
11
IU OLIVE
IU DARK GRAY
BLACK
IU CRIMSON
IU MIDNIGHT
F
N H
UL 3104
PILLAR
QUOTE • SIZE MATERIAL QUANTITY PRICE QUOTE LOCATION
6FT X 4FT ADHESIVE VINYL 2 PER FLOOR/4 PER FLOOR TOTAL $2,730/$1,400 POSTERSIGNS.COM
13
BANNER
QUOTE • SIZE MATERIAL QUANTITY PRICE QUOTE LOCATION
2FT X 6FT VINYL BANNER 1 TOTAL $102 POSTERSIGNS.COM
15
WEBSITE Ask a Librarian
Hours
FAQ
Contact
UNIVERSITY LIBRARY Try our new search tool...
Find materials
Resources
Libraries & Collections
Research & Instruction
Services
Website
News & Event
Monday - Thursday
7:30 am - midnight
About
SERVICES Borrow Ask a Librarian Interlibrary loan Faculty Support
POPULAR LINKS IUCat - Library Catalog
RESEARCH TOPICS
e-Journals Articles
Don’t Know Where to Start
Research Guides
Having trouble starting your research, ask our knowledgeable librarians, or use our live chat feature.
Finding information based on categories is a great way to start researching if your having trouble finding relevant articles and books.
All Databases Library Guides
Ask a Librarian
Hours
FAQ
Contact
Book Location Guide
UNIVERSITY LIBRARY LIBRARY HIGHLIGHTS
Try our new search tool...
Resources
New Way Finding at UL
New Quite Floor
Having trouble finding group collaboration rooms, stacks, bathrooms? A new icon and map system has been implemented to help students get the most out of UL.
materials We moved theFind quite floor to Libraries & Collections the third floor! After a recent student survey we have SERVICES moved the quite floor to the fourth floor. Borrow
Research & Instruction
Computer Stations
Services
Website
Monday - Thursday
News & Event
Group Collaboration
7:30 am - midnight
About
Stacks
Ask Librarians Questions Here
Ask a Librarian Interlibrary loan Faculty Support
POPULAR LINKS
LOWER L E V E L
Honors College 1 Lilly Auditorium 2 Ruth Lilly Special Collections + Archives 3
UL 0106
IUCat - Library Catalog
3
UL 0110
e-Journals
1
Articles All Databases
2
Library Guides Book Location Guide
755 WEST MICHIGAN STREET
INDIANAPOLIS, INDIANA
46202-5195
317.274.8278
FIRST
5
FLOOR
4 UL 1112
UL 1115
Center for Teaching + Learning Computer Classroom FACET Library Administration Support Services Office for the Vice Chancellor for Research
1 2 3 4 5 6 UL 1116
Lockers Telephones Vending Machines
• • •
UL 1125 UL 1126
UL 1179
UL 1140
3
1 6 2 UL 1130 UL 1180
17