JHON CONGE GRAPHIC DESIGNER + ILLUSTRATOR
JHON CONGE GRAPHIC DESIGNER + ILLUSTRATOR
CONTACT 0430 292 943 jhon.conge@gmail.com www.ichizero.com
EDUCATION
SKILLS
University of Western Sydney BA Visual Communication, 2010-13
Mac & PC Graphic Designer, 2013-Present
QANTM College Sydney Diploma of Interactive Multimedia & Graphic Design, 2009 Loyola Senior High School Higher School Certificate, 2007-8
InDesignRetail Assistant Manager, 2011-13 IllustratorGraphic Designer, 2011 (1 month contract) PhotoshopGraphic Design Intern, 2009 (January-June) Final Cut Pro X Volunteer, 2009 (2 day event) Office Suite
Word
Excel
PERSONAL
WORK EXPERIENCE
D.O.B: 10/12/90
McDonald’s Australia - Graphic Designer, 2013-Present
Australian Citizen
Hart & Heim - Retail Assistant Manager, 2011-13
Sydney Based
Viva la Mobile - Graphic Designer, 2011 (1 month contract) Smirkabout - Graphic Design Intern, 2009 (January-June) Animania - Volunteer, 2009 (2 day event) Max Brenner Parramatta - Restaurant staff, 2009-11
Powerpoint
INTERESTS Illustration, design, hand lettering, basketball, motorsports, traveling, apparel design, photography, videography
WORKS
illustration | branding | corporate | print | handlettering
01
CLIENT: Espionage
TYPE: Freelance/Commission
WORK: Branding & Identity, illustration, print & digital design
presents’
oct.20 sunday 11-4pm 3-point shootout slam dunk comp
maybanke courts
87 harris pyrmont
st.
CLIENT: Halfsleeve
TYPE: Freelance/Commission
WORK: Illustration, print & digital design
CLIENT: Solo project
TYPE: Solo project
WORK: Illustration, logo
WhAt cAn YOu DO?
the cuLture rOADmAP PLAYBOOK
When developing your roadmap it’s important that its develops a story, a story that appeals to the heart as well as to the brain, a story that uses different communication mediums to help employees start visualizing the new way of work. To help you get started we have developed a list of Tips for success and things to avoid below:
The process Start at action one and plot everything on your roadmap Make your roadmap specific to your team Link your roadmap with a strong emotional message across all departments Identify a set of actions and implement them Be clear about how it related to work and daily routines Call out your key expectations for transparency on, customer Interaction, respectful peer interactions, leader interaction and delivering feedback.
tips for success
• • • • •
3
• • • • •
Business culture is the underlying foundation of business performance, but linking all the elements that encompass it, especially during a time of accelerated change is often overwhelming and mysterious territory. It is especially difficult for those who have never truly implemented a cultural change or culture alignment process that is so heavily focused on people.
DeveLOP A missiOn stAtement CULTURE
things to Avoid… •
WhY is A cuLture rOADmAP imPOrtAnt?
BreAKing DOWn the rOADmAP
The culture roadmap is designed to build a strong people culture in your restaurant, If you follow this approach, you could start seeing a change in your restaurant culture within a short period of time. Your restaurant will become a place where everyone is able to make an impact and will love what they do Identify role models, informal influences and cultural ambassadors who will communicate your because they have the same attitude regarding work and they share the same values. message What do you have to lose if you start to make an impact? Absolutely nothing, but you have everything to Coach people on how to walk the walk and talk the talk gain, so get to it. Make your roadmap specific to your team Engage your team through closed social media groups Deliver on the floor presentations remember to use personal words DEFINE 3 A good vision statement needs to be concrete, specific and time-bound. It needs to be comprehensive – Talk to you team about the WIFM. Our Smile at Every Seat Our vision statement is... Mission is... to include soft and hard goals, to be emotionally engaging and memorable.
The people
•
WhAt is A cuLture rOADmAP?
We strongly encourage that you take ownership of your restaurant’s culture through the development of a cultural roadmap that is specific to your restaurant and that supports our Way Forward 2020 strategic plan for the next 5 years.
ROADMAP
Unlike a mission, vision statements are visionary and need to capture where your restaurant wants to be x number of years time. It needs to consider its impact on the boarder market, perceived2 reputations, Jargon and buzz words that are generic such as , work together,incustomer-centric, high quality Ourwell core values are...tangible business results. its relationships with the customer, its internal culture as as the service and leaders in our industry. Telling you people how to behave Micromanaging your team Do: immerse yourself in your restaurant and think about 1 Not talking the talk a vision that represents what you are, how to your Ourgoing communication Not walking the walk methods will be... totakes achieve and when it’s going to happen. remember to Expecting automatic change in attitude, building a strong culture time A ROADMAP FOR BUILDING YOUR CUSTOMER CULTURE
DEFINE
• • • • • •
The Culture Roadmap Playbook has been developed to assist restaurants to establish a culture amongst its team that puts the customer at the heart of the experience.
ActiOn
tips for success
Our Department statement are...
PPM
As applied to McDonald’s, a Culture Roadmap is a structured process of defining, aligning and managing a set of expectations which unite employees to a common set of values that represent one’s restaurant. While as a brand we have a distinct culture, the cascade of this culture in our restaurant is at times impacted, as not all employees have a common understanding of what this means or what needs to be changed to get there.
WhAt is cuLture?
Identifying your expectations and getting this alignment in your restaurant are the first major hurdles that you will need to overcome if you want to successfully roll out your roadmap.
This alignment process is exciting for many reasons, but most importantly, if done correctly it will allow From business perspective, how do YOU define corporate culture as a business concept? Would it be as people within the team to share their thoughts and ideas of a vision thata will inspire them as they actively simple as saying that it’s the personality of a particular business? influence the future outcomes of their restaurant. The this, definition of business culture However, sadly most times we adopt a top-down approach to achieve with leaders defining howgoes theyfar beyond a personality or a company’s brand. It’s the collective waysto inget which 10’s or 100’s even 100’s envision the future, not only does this represent a missed opportunity a different perspective, but of employees interact to make the day-to-day decisions (both large and small) on of this business’s defined, values, mission, visions - It’s culture. it can often lead to the perpetuation of a false culture, a culture that doesn’t reflectthat thedeliver diversity your restaurant’s crew base or its customers. As a business if we wish to meet and exceed the ever-changing needs and wants of existing and potential customers, we need to ensure that our team is well educated, aligned and working to demonstrate a commitment to the restaurants culture. A culture rich business thrives on its people and understands that people power is the key to success.
4 DEFINE
engage your team, the role models, STARTinformal influences, as their buy in could be the make or break to your restaurant’s cultural revolution. DEFINE
Our concrete commitments are...
CEM
4
PQM
4
Our Culture Actions are...
PLAYBOOK
7
END 6
15 8
MANAGE
8
MANAGE
Our Culture review date is...
4
ALIGN
rOADmAP ActiOns Once you have read through each of the 8 actions use the dedicated page in the back of this playbook to store information and record your notes.
5
CLIENT: McDonald’s
TYPE: Daily work
Driving cuLture rich restAurAnts intO the future
5 MANAGE
WORK: Graphic design
3
tools anD ResoURCes
Q1 2015 WENT THROUGH
489,173kgs
You will receive the following tools and resources:
McCAFé
McCAFé
®
SALE$ COMP
TOP 2 ITEMS
THAT CUSTOMERS
ORDERED WITH COFFEE:
BANANA BREAD
BACON & EGG
McMUFFIN
Manager’s Guide Build Cards
oVeRVIeW fReQUentlY asKeD QUestIons
To provide customers with a quality breakfast wrap that they can feel good about eating regularly, we will be launching the Bacon, Spinach & Fetta Wrap. A vegetarian option will also be made available – using the same build but without bacon.
OF COFFEE | 25% GROWTH IN Q1 2014 DID YOU KNOW?
• •
61% 51% JUNE YTD
OF OUR CAFé
JUNE YTD
McCAFé
11.53% OF TOTAL
Q:
These wraps will replace the current Bacon, Egg & Tomato Brekkie Wrap. Can the customer request the Bacon, Spinach & Fetta Wrap ortwo a Spinach & Fetta Wrap in an EVM? For those restaurants with a McCafé, the default Breakfast EVM drink will be a McCafé Coffee.
A:
Yes
Q:
recommended pricing:menu? Is the Bacon, Spinach & Fetta Wrap or a Spinach & FettaMcOpCo Wrap available during regular
A:
No, as we do not have Pesto, Spinach or Fetta available post 10.30am
Q:
• Wrap Can the customer request to add new condiments to other items: Wrap EVM – Small • breakfast Fetta, Spinach and Pesto Sauce etc?
A:
Yes, these condiments can be added for an additional charge.
Bacon, Spinach & Fetta Wrap
OCCUR OVER
HOT
CHOCOLATE
SALES HAVE
INCREASED BY
45.9%
STORE SALE$
Wrap
$4.95
Wrap EVM – Small
$7.95
Spinach & Fetta Wrap
Launch In-Restaurant
Wednesday, 21st October 2015
Erect POP
Wednesday, 21st October 2015
ContaCts DRIVE-THRU BREAKFAST
Department Marketing
COMP 6.44%
Contact Name
Contact Number
Andrew Southey
02 9875 7136
MAC Hotline after hours
National Operations Quality Assurance Equipment – Smallwares Supply Chain – Food
STRONGEST COMPING DAY PART
Packaging IT
1300 398 355 Dimi Tsolakis
02 9875 6150
dimi.tsolakis@au.mcd.com
Susie Craig
02 9875 6689
susanne.craig@au.mcd.com
Karina Ward
02 9875 6602
karina.ward@au.mcd.com
Tracey Rushton
02 9875 6504
tracey.rushton@au.mcd.com
Amanda Campbell
02 9875 6535
Amanda.campbell@au.mcd.com
Jason Holland
02 9875 7005
jason.holland@au.mcd.com
Jeanette Baker
02 9672 2803
Diana Farley
02 4983 3811
Distribution
6 4 McCAFé E XPLOSION GUIDE
WORK: Graphic design
Raymond Terrace VIC/TAS QLD
Linda Taylor
03 8710 4314
Belinda Supranowicz
07 3716 5514
SA/NT
Mel McManus
08 8368 3205
WA
Fiona Derwin
08 9455 9252
4
Contact Email andrew.southey@au.mcd.com
1800 810 377
POP Hotline
NSW/ACT
TYPE: Daily work
$8.95
Bacon, Spinach & Fetta Wrap
5
CLIENT: McDonald’s
Spinach & Fetta Wrap
• •
$5.95
TIMING
REGISTER SALES BREAKFAST TIME
PRICING
CLIENT: Sydney Swapmeet CLIENT: Swapmeet
TYPE:Freelance/Commission Commission WORK: Branding & Identity, Illustration, Design TYPE: WORK: Illustration, printPrint & digital design
TYPE: Solo Project
CLIENT: Solo project
WORK: Illustration
TYPE: Solo project
WORK: Illustration, logo
CLIENT: Solo project
TYPE: Solo project
WORK: Illustration, logo
CLIENT: Solo project
TYPE: Solo project
WORK: Illustration, logo
CLIENT: McDonald’s
TYPE: Daily work
WORK: Graphic design
CLIENT: McDonald’s
TYPE: Daily work
WORK: Graphic design
CLIENT: McDonald’s
TYPE: Daily work
WORK: Logo
you are invited to the
WA MCOPCO
CHRISTMAS PARTY
Wednesday 10th December 2014
Tiger Lil’s Restaurant Bar & Function Centre 437 Murray St, Perth
7.00pm – 11.00pm
Cocktail Please RSVP to anna.baleisis@au.mcd.com by Wednesday 3rd December 2014. Full names for each manager required. All guests need to be at least 18 years of age and have a valid ID to show on the night!
CLIENT: McDonald’s
TYPE: Daily work
WORK: Graphic design
CLIENT: Solo project
TYPE: Solo project
WORK: Illustration
CLIENT: Winston Hills Yoga Studio
TYPE: Branding
WORK: Illustration, logo
CLIENT: Solo project
TYPE: Solo project
WORK: Illustration
CLIENT: Solo project
TYPE: Solo project
WORK: Illustration
TYPE: Solo Project
CLIENT: Solo project
WORK: Branding & Identity
TYPE: Solo project
WORK: Illustration, logo