www.DirectCertify.com IT Certification Exams PDF
Avaya 132-S-100 Avaya Sales Certification Specialist
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www.DirectCertify.com IT Certification Exams PDF Question: 1 In the Contact Center portfolio, how does Avaya solve this customer problem: Inability to make good decisions on behalf of customers and to provide personalized customer service? A. Access to actionable customer data through a single database and reporting platform B. Ability to extend applications outward through the enterprise C. Access convenient communications capabilities to find and reach people more effectively D. Best practice use of technology
Answer: A Question: 2 Based on the Avaya Sales Engagement Principles, when is it safe for a Partner to share end-user information or customer lists with Avaya personnel? A. A partner should always feel safe since the engagement rules dictate that Avaya and the Partners will respect the confidentiality obligations to which they have agreed between them when establishing their relationship. B. Partners should never share sensitive information with Avaya personnel or other Avaya Partners. C. Safety is not the issue since the Partner agreement states that a Partner agrees that Avaya may use Partner provided information to actively compete with them. D. Partners should only share sensitive information with Avaya personnel on an opportunity that is registered and accepted througheDemand.
Answer: A Question: 3 What is the Avaya strategy regarding marketing and selling to Territory Accounts? A. To market and sell to US Named Accounts through a direct sales strategy with moderate involvement from Partners B. To market and fulfill the Avaya solutions primarily through Partners, utilizing an indirect strategy C. To market and sell to US Named Accounts only through telesales D. To market and sell to US Named Accounts only through a direct sales strategy
Answer: B Question: 4 What is an urgent business problem faced by a CEBP ideal client? A. Streamlined business information flow Page | 2
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www.DirectCertify.com IT Certification Exams PDF B. Issues regarding consistent service and process delivery at branch and remote locations C. Productivity of mobile workers D. Expensive human resources optimization
Answer: A Question: 5 Whose main interests focus on the key metrics return on assets and return on capital? A. IT Manager B. CEO C. LOB Manager D. Customer Service Representative
Answer: B Question: 6 Under what circumstance may Avaya or one of its Partners actively solicit business from each other's existing customers where the customer has NOT issued an RFP? A. A Partner executive has an established personal relationship with an executive from the customer who is seeking services B. The end-user has indicated they are unhappy with their service support C. The relationship is between the Partner and a Global or US Named Account D. The business has been won in violation of the Sales Engagement Principles
Answer: C,D Question: 7 Advanced Event Detection (EDA) combined with a Closed-Loop Response Layer are examples of what? A. Areas where we cannot affect business processes B. Avaya's key strengths in CEBP C. Cisco's SONA software D. Part of BEA'sMicroServices Architecture
Answer: B Question: 8 Which of the following statements most closely represents this sales engagement principle, "Avaya and the Partners will respect each other and support customers as professionally and promptly as possible."? Page | 3
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www.DirectCertify.com IT Certification Exams PDF A. Avaya and the Partners should never speak poorly of each other's business practices B. Avaya and the Partners should not be overly concerned about what they say to end-users C. Avaya and the Partners will foster a competitive environment with each other so it does not matter what we say D. Avaya and the Partners should speak disparagingly to end-users about each other's business practices
Answer: A Question: 9 What type of enterprise is the Avaya Distributed Office solution perfect for? A. Medium-sized enterprises that have growth potential B. Large enterprises with multiple branches C. Small enterprises with a few remote workers D. Distributed Office is built to fit any enterprise
Answer: B Question: 10 Unified Communications solutions represent _____ of Avaya's estimated addressable market A. 15% B. 27% C. 33% D. 41%
Answer: D
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www.DirectCertify.com IT Certification Exams PDF
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