HFC Extended Warranty

WARRANTY EXTENDED

CONGRATULATIONS ON THE PURCHASE OF YOUR EXTENDED WARRANTY!

WE NOW HAVE YOUR PRODUCTS COVERED.

GENERAL INFORMATION

What Is a Warranty?

A warranty is a type of guarantee that a manufacturer or supplier makes regarding the condition of the products they provide. It also refers to the terms and conditions in which repairs or exchanges will be made should the product not perform or function as originally described or intended when you purchased it.

How a Warranty Works

A Warranty usually has exceptions, limits or conditions, in terms of which the manufacturer or supplier are obligated to. The warranty is limited to the period specified by the manufacturer from the date of purchase. In the first 6 months after delivery of the products, the supplier or manufacturer may refund, replace or repair a defective product at the customer’s discretion should the products not meet the required standards, resulting in supplier or manufacturer liability. A warranty does not cover customer abuse or customer negligence.

Extended Warranty

An extended warranty is an optional warranty which is added to the purchase price of the specific product and covers any supplier or manufacturer defects after the supplier or manufacturer warranty has expired. The retailer, not the manufacturer, is responsible for executing the extended warranty on behalf of the customer when this comes into effect.

Repairs

If your product is damaged while under Warranty, the product will be professionally assessed or repaired at our certified service providers. Depending on your location, this repair can take up to 21 working days to complete.

Should the product be defective and cannot be repaired (not financially viable to repair), the item will be replaced free of charge with a model of similar specifications.

THE BENEFITS

Do I really need an ‘extended warranty’?

Buying an extended warranty for your electronic purchase is always beneficial, especially if you are looking at keeping your valued purchase as long as possible.

An extended warranty is a service agreement that allows you to increase or extend the period of your warranty. For example, your purchase has the minimum of a 12-month warranty but the extended warranty allows you to be covered for an additional 4 years, depending on the extended warranty length/period you take. You can extend from 12 months up to 5 years.

The ‘standard manufacturer/supplier warranty period’ will differ from brand to brand, manufacturer to manufacturer. You have a choice to lengthen that warranty by taking an extended warranty. Check with our sales consultants and get the applicable manufacturer’s warranty allowing you to then make that informed choice.

The manufacturer’s warranty starts on the day you receive your purchased products/ goods. The extended warranty starts one (1) calendar day after the manufacturer’s warranty expires, thus extending the warranty based on your purchase as per above months/year.

Summary on the Benefits of an Extended Warranty

No Repair or Service costs beyond the manufacturer’s warranty period is offered by the manufacturer.

All labour and repair parts costs are covered for the full duration of the warranty provided that the product is not deemed damaged due to customer negligence or customer abuse.

It is important to read the ‘exclusions’.

PURCHASE AND PAYMENT OPTIONS

1. You purchase your extended warranty at the point of your product purchase by any means of payment. Alternatively, you have 30 days from the original purchase date/ receipt of the item to purchase an extended warranty.

2. You can purchase your products together with your extended warranty on finance (credit) or Lay-By (the warranty value will be equally divided over the repayment period and processed at point of purchase – final payment).

3. In cases of a warranty claim, the original invoice/till slip must be returned to the store so that the receipt number can be used as a reference number on your extended warranty purchase and to allow the store to know what products are to be covered.

4. You will then be required to pay the difference applicable to the extended warranty only. Your product’s extended warranty will commence once the manufacturer’s warranty expires.

5. It is important to keep both till slips, as both will be required should you wish to return your product at any point during the warranty period.

TERMS & CONDITIONS

1. Please note that all HiFiCorp terms and conditions are subject to the Consumer Protection Act 68 of 2008 (CPA) and in no way override or circumvent any rights the Purchaser may have in terms thereof.

2. The Purchaser has 30 calendar days from the date of purchase/receipt of the product on the proof of purchase (invoice) to purchase an extended warranty if not done an initial purchase.

3. This agreement (“the extended warranty”) has been entered into between HiFiCorp and the Purchaser in respect of the equipment (hardware) described on the proof of purchase (invoice).

4. Notebooks (laptops) and desktop computers bought from HiFiCorp after 01 June 2019 qualify for a 3-Year warranty provided that the warranty has been registered on our website www.hificorp.co.za within 30 days of purchase. This is done at no additional charge.

5. The manufacturer’s warranty starts on the day of the equipment (goods) purchase. The extended warranty starts one (1) calendar day after the manufacturer’s warranty expires and will extend the warranty by the additional period or years purchased.

6. You, the purchaser, can still add more years to any warranty giving you five (5) years in total.

7. All terms and conditions of the standard manufacturer’s warranty apply to the extended warranty.

8. This means that damage caused by, or evidence of the following (but not limited to) will invalidate the manufacturer’s warranty and will not be covered under the extended warranty either:

I. Lightning damage to any electronic equipment

II. Extended exposure to moisture and humidity

III. Liquid contamination

IV. Fire or heat damage

V. Acts of God

VI. War

VII. Public disturbances

VIII. Connection to incorrect voltage or damage due to electrical power surges, load shedding or power interruptions

IX. Normal wear and tear

X. Accidental damage

XI. Misuse or abuse

XII. Failure to properly maintain the equipment or goods

XIII. Use of improper cleaning methods, products or equipment

XIV. Infestation by insects or vermin

XV. Incorrect installation

XVI. Incorrect operation

XVII. Use for which it is not designed (e.g. commercial or industrial environment)

XVIII. Use of faulty or leaking batteries in electronic equipment

XIX. Damage caused by the use of remanufactured or generic accessories(eg. universal power supplies)

XX. Incomplete or incorrect customer instruction/education

XXI. Evidence of tampering or repair by a non-approved service centre

XXII. Altered or removed serial number

XXIII. Prolonged and excessive periods of maximum volume and loudness leading to damage of speakers and/or speaker boxes

XXIV. Damage causing LCD (Liquid Crystal Display) leakage or screen cracks

XXV. Software related faults (no hardware fault) on electronic equipment

XXVI. Faulty, expired on non-compatible software drivers on electronic equipment

XXVII. Damage caused by viruses or malicious software on electronic equipment

XXVIII. Damage to Windows software registry on equipment fitted with a Windows operating system

XXIX. Theft or Accidental loss of equipment (product)

XXX. Any other exclusions not listed above, but listed in the specific product terms & conditions supplied by the manufacturer with the equipment (goods) or referred to on the manufacturer’s website

9. Should the equipment (goods) require repairs in terms of the warranty during the course of the joint warranty period, the Purchaser has to bring the equipment (goods) to a HiFiCorp branch of their choice in order to submit the goods for repair.

10. Kindly note that the extended warranty is a repair warranty and does not automatically entitle the Purchaser to a replacement of the product (goods) or a refund.

11. Upon submission of the equipment (goods), the Purchaser must furnish HiFiCorp with a proof of purchase of the original product.

12. After any repairs have been conducted on equipment (goods), HiFiCorp will notify the Purchaser that the product is available for collection. The Purchaser must collect the equipment (goods) within a period of 3 (three) months, failing which the equipment (goods) will be sold in order to defray costs.

13. During the extended warranty period, should it not be possible to repair the equipment (goods) for whatever reason, HiFiCorp will replace the product with a new product to the same or better specifications than the original unit purchased, at the current retail value of the same or better spec product. This new product may not include an extended warranty, but will carry a standard manufacturer’s warranty, starting on the date of issue of the new product.

14. If, for any reason during the extended warranty period, HiFiCorp is unable to supply a product with the same or better specifications than that of the original unit purchased, during the extended warranty period, HiFiCorp will supply the customer with a HiFiCorp gift card or online voucher to the current value of the original purchase, as indicated on the proof of purchase (invoice). Any special promotions or discount at the time of purchase, will not entitle the Purchaser to a higher value than the price paid for the equipment (goods).

15. If, at any time, HiFiCorp should decide to refund any money paid for a product, the refund will be equivalent to the current value of the equipment (goods). Any special promotions or discount at the time of purchase, will not entitle the Purchaser to a higher refund than the price paid for the equipment (goods).

16. All HiFiCorp products are backed up by a manufacturer’s or supplier’s warranty within the first year of purchase.

17. For more details on the exact manufacturer’s warranty of a product, kindly refer to the documentation supplied with your unit, on the manufacturer’s website or enquire at your nearest HiFiCorp store.

18. The Purchaser may also contact the Customer Service (HiFiCorp 0860 459 459) to assist with further details on this program.

EXCHANGES / UPGRADES

1. All Extended Warranty Exchanges or Upgrades are completed as per the terms and conditions of the agreement as well as the CPA act.

2. No refunds will be done for Extended Warranty sales when the Extended Warranty period is in effect. Only Exchanges or Upgrades can be done.

3. When you return your product and the Extended Warranty is in effect the product will be sent for an assessment/repairs as per the terms and conditions.

4. The product will be repaired at HiFiCorp’s cost.

5. Should the repair agent not be able to repair the product, an exchange or upgrade will be processed for you as per the agreement.

6. If the new product is more expensive, you need to pay the difference, but you will receive a quotation first before the sale is processed.

7. The exchange or upgrade is not done for the original price paid, however on a liketo-like product. However, the exchange cannot be done with the below examples – Sansui 32-inch TV for a Samsung 32-inch or bigger, a notebook for a tablet or a 320lt fridge for a 640lt side-by-side fridge.

8. Should you wish to upgrade to a bigger and more expensive product, the difference will be for your account and payable.

Identity Document for TV purchases (ID book, Passport, Drivers License)

Please tick the below and ensure that the information and documentation is included when submitting your warranty claim:

THANK YOU FOR PURCHASING AN EXTENDED WARRANTY FROM US

WARRANTY EXTENDED