MindMap : Journey of A Telephone Bill
Collects the receipt and makes payment from the user Customers receive the bill and makes the payment
Pay Here
BSNL Office Collection Booth Postman delivers the bill at the mentioned address
Houses
Organizing the Information Flow
1
2
3
Verify
Examine
Action
Users first scan to find whether the mentioned information belongs to them or not.
After the authentication gets done on their part, they try to process the information.
What they need to do is an important aspect that information should convey
There needs to be sequence in which information gets decoded by users for creating an enriched user experience. This only happens if it comes out naturally to them for that very reason Information needs to have a structure that users Can easily make sense of it.
Type of Users
Information the user cares for
Bill Delivery
Telephone Owner’s • Name • Address
Telephone Owners • • • •
Payment Collector
Name Address Phone Number Month of Billing
Receipt including • • • •
Payable Amount Bill Id Customer Id Mode of payment
Amount Summary • Previous dues • Recurring charges • Usage charges • Discount • Taxes applicable
• • • •
Receipt Payment mode Bill ID Customer
How to fit information in an Artefact in accordance to users interest
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Bill inside Envelope
The Bill
Different Users
The Receipt
Information pertaining to delivery boy
ENVELOPE
Information to deliver the bill at telephone owners place
Fold 1
Fold 2
RECEIPT Payment information lies below the fold. Information is more important for the payment collector.
Information pertaining to payment collector
BHARAT SANCHAR NIGAM LIMITED AHMEDABAD TELECOM DISTRICT Telephone Bill - February Address
Details
Jenil Mukesh Malavia, D/09 Jaldarshan Flats, Opp. Natraj Cinema, Ashram Road, Ahmedabad- 380 009, Gujarat
Telephone: Account Customer ID Bill Date : Bill Number
2658 7389 Individual 7456 8813 2/02/2014 324 4567
Your Bill
Account Summary Previous Dues
Pay
Due date
1024.55
Recurring Charges
2/03/14
To avoid a late fee of 70 Rs. pay by the due date.
Usage Charges
Any Questions ? Discounts
Call us :
1800 6000 7000 Tax Details
Write us : customercare@bsnl.com Our Office : BSNL Building, Off. C.G.Road Ellis Bridge, Ahmedabad - 380006
Total
Payment Slip
Due Date : 2/3/14
Bill No. 324 4567
Name : Jenil Mukesh Malavia Cash
Cheque
DD
Amount Rs. ___________________
Number : ______________________
Bank : ____________________
Date : ________________
Cheque / DD should be drawn in favor of BSNL A/c 1500 0678 045 638
BHARAT SANCHAR NIGAM LIMITED AHMEDABAD TELECOM DISTRICT Telephone Bill - February Address
Details
Jenil Mukesh Malavia, D/09 Jaldarshan Flats, Opp. Natraj Cinema, Ashram Road, Ahmedabad- 380 009, Gujarat
Telephone: Account Customer ID Bill Date : Bill Number
2658 7389 Individual 7456 8813 2/02/2014 324 4567
Your Bill
Account Summary Previous Dues
Pay
Recurring Charges
1024.55
Due -Date
2/3/14
To avoid a late fee of 120 Rs. pay by the due date.
Usage Charges
Discounts
Tax Details
Total
Payment Slip
Due Date : 2/3/14
Bill No. 324 4567
Name : Jenil Mukesh Malavia Cash
Cheque
DD
Amount Rs. ___________________
Number : ______________________ Date : ________________
Cheque / DD should be drawn in favor of BSNL A/c 1500 0678 045 638
Bank : ____________________