Connections Training Catalog 2012 by Jennifer Tewell Consulting

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About Us Connections Volunteer Center What we do Founded in 1996, Connections coordinates the referral and placement of volunteers for more than 100 different agencies who offer more than 300 volunteer opportunities. In the past year, Connections matched 1,000 volunteers who engaged in over 20,000 hours of service to the community. An affiliate of HelpLine of Delaware and Morrow Counties, Inc., we are funded by United Way of Delaware County and Council for Older Adults of Delaware County. Our Mission Connections, the Delaware County Volunteer Center, is the central clearinghouse for volunteering to contribute to a healthy Delaware County. Our Vision Connections is the key local source for volunteering in Delaware County, bringing people together to meet the needs of community programs and acting as a catalyst for social change. Our goal is to provide the leadership, training, education and resources that support volunteers as they improve the quality of life in the Delaware community.

Join Us!

Youâ&#x20AC;&#x2122;re invited to our NEW! Night Out Fundraiser on April 12, 2012 at Andrewâ&#x20AC;&#x2122;s House. SAVE THE DATE and join us for a fun evening out while supporting a great organization!

2012 Community Training What’s new at Connections

NEW!

Online Registration We are introducing a simple way to register online for Connections Trainings. Follow the easy steps below: 1. Browse this catalog and decide which training(s) you want to attend. 2. You’ll see this icon throughout the catalog - click it and you’ll be taken to the online registration form

Click the icon to register online 3. Register for one or more trainings - choose how you want to pay (credit card or mail check) and hit submit After you register, you’ll receive an email confirmation detailing your selection(s) and schedule. We know this is new but hopefully you'll find the process very user friendly. Continuing education units for counselors (#RCX050402) and social workers (#RSX010301) are administered and licensed through HelpLine of Delaware and Morrow Counties, Inc. For more information on requirements, contact HelpLine at 740.363.1835 or your licensing board.

NEW!

Website We are thrilled to announce we have a new website check it out today: www.connectionsvolunteercenter.org. The site has been completely revamped to showcase all of our programming and wonderful volunteers. We’d appreciate any feedback you have and invite you to connect with us… ■ ■ ■

Facebook: Connectionsvolunteercenter Twitter: @helplinedelmor Youtube: Connections Volunteer Center

To register visit us online at www.connectionsvolunteercenter.org.

Connections Training Catalog Thursday, February 23 Bullying 101 Learn how to prevent and effectively stop bullying

Brande Urban

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We see it in the workplace, home, youth groups, sports, local and national news but most of all at school. According to the Delaware County Youth Risk Behavior Survey (YRBS) conducted during the 2009-2010 school year 944 out of 4785 Delaware County high school students were bullied on school property within the last year. Knowing how common bullying has become, its important we teach our students, children, and ourselves, to not only take a look at the roles we play in bullying but the steps to eliminate it. Current legislation, school policies and laws regarding bullying will be discussed by law enforcement. As well as online dangers and present practical strategies to help children and teens learn to use the Internet safely and responsibly. Learning objectives: ■ Recognize the importance of the role of the bystander. ■ Gain awareness of the seriousness of physical bullying, relational aggression and cyberbullying (including sexting). ■ Understand the harmful/hurtful effects bullying has on both victims and bystanders. Presenter Bios: Brande Urban, BA, has 20 yrs of experience working with youth. As School Outreach Manager for Youth to Youth International, she worked and consulted with 65 high schools and 128 middle schools to provide youth-led prevention programming; facilitated weekly county-wide Youth Advisory Board Meetings. Brande co-facilitates the STAND UP Leadership Team (SULT!).

Don Stanko

Officer Don Stanko, is the Crime Prevention and Community Relations Officer for Upper Arlington Police Department. Presentations always are well received by both student and parent audiences. Officer Stanko will be addressing Internet safety issues including using privacy settings on Facebook and other social media, sexting, location tracking through camera and cell phone settings, and cyberbullying.

Workshop Essentials - 3 CEU’s offered Presenters:

Location: ters, Time: Cost:

Brande Urban, Prevention Educator HelpLine of Delaware and Morrow Counties, Inc. Officer Don Stanko, Crime Prevention & Com. Relations, Upper Arlington Police Department Delaware County Bank & Trust—Corporate Headquar110 Riverbend Ave., Lewis Center, Ohio 43035 9:00 a.m. to 12:15 p.m. $45

To register visit us online at www.connectionsvolunteercenter.org.

January - March 2012 Wednesday, March 14 Personal Safety Options for Professionals This interactive training provides participants with effective strategies for dealing with potentially dangerous situations.

Nancy Radcliffe

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Scenarios that will be addressed cover a range of interactions from handling uncomfortable/difficult conversations, to dealing with verbal confrontations, to interrupting physical and/or sexual assaults. Participants will learn and practice setting appropriate psychological and physical boundaries, as well as other strategies intended to reduce vulnerability. While there are no guarantees in any dangerous situation, participants will learn skills that will increase their options. Skills provided empower individuals to take action, to avoid, interrupt, address or engage unsafe situations. This 3-hour class will involve the practice of verbal and physical techniques that don’t require a level of fitness and can be modified, if needed. However, since we will be moving around, participants are encouraged to wear comfortable clothes that allow for freedom of movement. Learning objectives: ■ Identify problematic communication and practice skills for addressing uncomfortable/difficult conversations ■ Be able to describe the Five Levels of Self-Defense and give examples ■ Practice and demonstrate verbal/non-verbal boundary-setting skills ■ Identify and explain the basic concepts of physical self-defense (e.g. vulnerable points) ■ Practice and demonstrate physical self-defense techniques to address assault Presenter Bio: Nancy Radcliffe has worked in the anti-violence field for over twenty-three years. Additionally, she has trained in and taught personal safety and self -defense classes for over 19 years, both locally and at the state-level. She has taught women’s self-defense classes at The Ohio State University, Denison University, and has offered various programs in the community. She is certified by the National Women’s Martial Arts Federation and trains at eMA Self-Defense Center.

Workshop Essentials - 3 SW CEU’s offered Presenter: Location: Time: Cost:

Nancy Radcliffe, Sexual Assault Services Director HelpLine of Delaware and Morrow Counties, Inc. Delaware County Board of Developmental Disabilities, 7991 Columbus Pike, Lower level conference room), Lewis Center, OH 43035 9:00 a.m. to 12:15 p.m. $45 per person

To register visit us online at www.connectionsvolunteercenter.org.

Connections Training Catalog Wednesday and Thursday, March 21-22 Applied Suicide Intervention Skills Training (ASIST) Learning how to maximize your position of trust to help persons at risk for suicide

Julianna Nemeth

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Learn suicide first aid. The vast majority of those thinking about suicide will find some way to signal their intent. Most suicidal people are looking for another option. They don’t want to die. But preventing suicide takes two people—a helper and the person at risk. ASIST, a model program developed by Living Works, is designed to help persons in a position of trust become more willing, ready and able to help persons at risk for suicide. Just as “CPR” skills make physical first aid possible, training in suicide intervention develops the skills used in suicide first aid. ASIST is a two-day intensive, interactive and practice-dominated course designed to help caregivers recognize risk and learn how to intervene to prevent the immediate risk of suicide. Participants receive a 152-page Suicide Intervention Handbook and a full color, tear-resistant pocket card featuring intervention, and risk review and safe plan development principles. This course is designed for all caregivers including professionals, physicians, teachers, counselors, youth workers, police and correctional staff, school support staff, clergy and community volunteers. Learn to recognize and estimate risk, and become more effective at helping people at risk. The benefits will live on .. Register Online TODAY! Presenter Bios: Julianna Nemeth, MA, is currently pursuing a PhD in Health Behavior Health Promotion through the College of Public Health at Ohio State University while working as a Graduate Research Associate on a research project focused on the prevention of cervical cancer in Appalachia. Julianna worked for HelpLine of Delaware and Morrow Counties, Inc. from 2005-2010 as the Prevention Director. Ms. Nemeth holds a B.A. in Religion from Wittenberg University and an M.A. in Women’s Studies from Ohio State University. Involved as a volunteer and professional with social justice advocacy work since the mid-1990s, Ms. Nemeth is a certified trainer for ASIST, i-SAFE, Stewards of Children and LifeSkills. She convened the Delaware County Suicide Prevention Coalition from 2005-2010 and the PEACE (Prevention Education in All Classroom Environments) Collaborative from 2008-2009 and served as the co-chair of the Ohio Sexual and Intimate Partner Violence Prevention Consortium from 2004-2010. Julianna worked to found the Ohio Alliance to End Sexual Violence, a statewide coalition addressing sexual violence and its prevention. To register visit us online at www.connectionsvolunteercenter.org.

March 2012 Applied Suicide Intervention Skills Training (ASIST)

Chaplain Andrew Aquino

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Presenter Bios (continued): Chaplain (Colonel) Andrew Aquino was promoted to position of State Chaplain for the Ohio National Guard in January of 2010. As such, he manages and oversees the recruiting, training and management of the Ohio National Guard’s 32 Chaplain Teams and is responsible for managing the Ohio National Guard’s spiritual and moral support programs for approximately 17,000 soldiers and airmen. Chaplain Aquino became an Applied Suicide Intervention Skills Training (ASIST) trainer in 2006 and has trained over 500 participants in the ASIST workshop attaining the level of Master Trainer with Livingworks Education, Inc . After earning a Bachelor of Science Degree in Literature from Liberty University and a Master of Divinity Degree from Trinity Evangelical Divinity School, he was ordained to ministry with the American Baptist Churches, USA (ABCUSA). Chaplain Aquino has served as a Military Chaplain for 23 years and is currently assigned to the Joint Force Headquarters, Ohio National Guard. He has also taught in the Public School system, and served as parish minister for 15 years. Chaplain Aquino is the Strong Bonds program manager for Ohio; an Army program for enriching the relationships of married service members. Chaplain Aquino was deployed to Kosovo in 2004 and to Iraq in 2005. He is married 29 years to wife, Tammy, and they have four children.

Workshop Essentials — 13 CEU’s offered Presenters:: Location: Time: Cost:

Julianna Nemeth, MA, Prevention Director Chaplain (Colonel) Andrew Aquino , State Chaplain Ohio National Guard Hospice of Morrow County–228 South Street, Mt. Gilead,, OH 43338 9:00 a.m. to 5:00 p.m. (both training days) $280 per person, includes light breakfast, lunch and materials.

“I’ve been to several Connections trainings and the expertise of the trainers are unrivaled.” To register visit us online at www.connectionsvolunteercenter.org.

April 2012 Ethics - Thursday, April 26 Legal & Ethical Issues in Counseling and Social Work Discovering the value and necessity of ethical practice in counseling and social work

Tammy Tingle

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This presentation will provide information on the Board process of investigation and give participants an opportunity to discuss issues and ethical dilemmas that Social Workers and Counselors face every day. It is also an in-depth look at the Code of Professional Conduct, what not to do and the consequences licensees can face if they violate the rules that govern the profession. Learning objectives: ■ Identify problematic communication and practice skills for addressing uncomfortable/difficult conversations ■ Be able to describe the Five Levels of Self-Defense and give examples of each level ■ Practice and demonstrate verbal and non-verbal boundary-setting skills Presenter Bio:

Tammy Tingle has been employed for 25 years as an Investigator with the State of Ohio Counselor, Social Worker, and Marriage & Family Therapist Board. She is a Nationally Certified Investigator and has training in Advanced Investigative Analysis, including behavioral analysis and investigative interviewing. Ms. Tingle is currently responsible for conducting investigations of complaints filed with the Board regarding the practice of counseling, social work, and marriage and family therapy. She also conducts presentations for ethics training to national associations, educational institutions and private agencies. Ms. Tingle is a member of the Ohio Investigator Association. Workshop Essentials—3 CEU’s Offered Presenter: Location: Time: Cost:

Tammy Tingle, Investigator State of Ohio Counselor, Social Worker and Marriage & Family Therapist Board Delaware County Bank & Trust—Corporate Headquarters, 110 Riverbend Ave., Lewis Center, Ohio 43035 9:00 a.m. to 12:15 p.m. $45

To register visit us online at www.connectionsvolunteercenter.org.

Make a Difference Day 2012 Get hands on volunteer training at the upcoming Connections Volunteer Center Make a Difference Day Ohio (MDDO), America's largest day of volunteer service, on Saturday, October 27, 2012. MDDO mobilizes local volunteers to ‘go out and make a difference’ in their communities. Last year, more than 300 individuals represented families, service groups, organizations and churches and completed 58 service projects throughout the community. Projects can include outdoor work for Council for Older Adults clients; county, township and city projects; painting, litter pickup, leaf raking; and assisting local non-profit agencies that serve Delaware County. Volunteers of all ages are welcome! Don’t miss this opportunity to get involved and make a positive impact on your community. Pre-register your project online at www.connectionsvolunteercenter.org. For more information, contact Connections at 740.363.5000.

To register visit us online at www.connectionsvolunteercenter.org.

May 2012 Counseling and Care - Tuesday, May 22 Understanding & Treating Suicidal & Self-Injurious Persons Understanding the causes, treatments and prevention of self –mutilation Bruce Maaser

Contrary to popular myth, self-mutilation rarely represents a suicide attempt and is typically viewed by the individual as an act of self-nurturance and suicide prevention. This training will provide a research-based overviews of the causes, treatment and prevention strategies for self-mutilation. Correlations to psychiatric illness such as depression, bipolar disorder, post-traumatic stress disorder, and obsessive-compulsive disorder will also be discussed. Learning objectives:

Click Here to Register

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Understand how PTSD, borderline personality, major depression and substance abuse can lead to self destructive behavior. Manage the manipulation and frustration of borderline personality clients. Differentiate the causes and motivations of suicide attempts from self injurious behavior. Comprehend the reasons for teenage suicide. Learn assessment and treatment strategies that work with these clients.

Presenter Bio:

Bruce Maaser, Ph.D., is a licensed psychologist in Ohio and New York, and is a member of the American and Ohio Psychological Associations and the National Academy of Neuropsychology. Since obtaining a Ph.D. in Educational Psychology from the University of Wisconsin-Madison 23 years ago, he has also taught at Luther College in Iowa and Indiana. Dr. Maaser currently supervises the Crisis Stabilization Unit of the Correctional Reception Center in Orient, Ohio. This unit provides initial management and treatment for male inmates who are suicidal, self-injurious, seriously depressed, or psychotic as they enter the Ohio prison system. Workshop Essentials—3 CEU’s Offered Presenter: Location: Time: Cost:

Bruce Maaser Board Room of the Council for Older Adults at the Center for Older Adults located at 800 Cheshire Road, Suite A, Delaware, Ohio 43015 9:00 a.m. to 12:15p.m. $45

To register visit us online at www.connectionsvolunteercenter.org.

August 2012 Substance Abuse - Tuesday, August 7 Substance Abuse Treatment for Persons with Co-Occurring Disorders Empowering adults with consciousness and choices to help protect children from sexual abuse.

Joe Catania

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This presentation will be an overview of substance abuse and dependence diagnosis and treatment. Various treatment models will be presented along with criteria for levels of care. Participants will be provided information on the prevalence of chemical dependency within the various Axis I criteria for Schizophrenia, Bipolar, Major Depression, Schizo-Affective Disorder and other major mental illnesses. There will be discussion regarding the effect on the brain of chronic substance abuse and the importance of symptom management and recovery. Learning objectives: ■ Be able to identify the difference between abuse and dependence with an introduction to the changes in regards to substance disorder in the upcoming DSM-V. ■ Understand the levels of care for treatment of dual diagnosis clients with an emphasis on integrated screening, assessment and treatment planning. ■ Gain knowledge in the various treatment approaches that are effective, appropriate and client centered. Presenter Bio: Joe Catania LISW-S, LCDCIII, received his BA in Social Work at Ohio University and his MSW at The Ohio State University. He has 20 years experience in the mental health and addictions field. Mr. Catania is currently the Clinical Director of the Partial Hospitalization Program at The Woods at Parkside in Columbus, Ohio. The Partial Hospitalization Program serves the SAMI (Substance Abuse Mentally Ill) population and is funded through Medicare. Mr. Catania also has been in private practice for the past 6 years as an Independent Practicing Affiliate with The Center for Cognitive and Behavioral Counseling of Greater Columbus. Joe is currently a Collaborating Clinical Investigator involved in the field trials for changes in the DSM-V.

Workshop Essentials—3 CEU’s Offered Presenter: Location:

Joe Catania, LISW, LCDCIII

Board Room of the Council for Older Adults at the Center for Older Adults located at 800 Cheshire

Road, Suite A, Delaware, Ohio 43015 Time: Cost:

9:00 a.m. to 12:15 p.m. $45

To register visit us online at www.connectionsvolunteercenter.org.

August 2012 Clinical Supervision—Thursday, August 23 Clinical Supervision Strategies to Improve Client Outcomes This presentation will focus on how to improve quality services, longevity and reduce compassion fatigue by more effectively meeting the needs of staff through clinical supervision. Learning objectives: ■ Explore advantages to providing clinical supervision beyond adminisDonna Sigl-Daives trative supervision. ■ Define stages of supervisee's professional development and needs at various stages. ■ Identify various supervisor roles appropriate for varying levels of supervisee development. ■ Explore the line between clinical supervision and therapy - where one ends and the other begins. Click Here to Register

Presenter Bio: Donna Sigl-Daives, MA, PCC-S has 20 years of experience working with youth, adults, couples, families and groups in private practice, organizational consultation/training and juvenile court and public mental health settings. Donna currently is in private practice in Worthington. She also serves as adjunct faculty for University of Dayton's and the Methodist Theological School's counselor education programs.

Workshop Essentials—3 CEU’s Offered Presenter: Location: Time: Cost:

Donna Sigl-Daives, MA, PCC-S Board Room of the Council for Older Adults at the Center for Older Adults located at 800 Cheshire Road, Suite A, Delaware, Ohio 43015 9:00 a.m. to 12:15p.m. $45

To register visit us online at www.connectionsvolunteercenter.org.

September 2012 Thursday,September September25 13 Toxic People—Tuesday, Drug Identification and Awareness Identifying the signs and symptoms of drug abuse Drug use is prevalent in every level of our society today. The use of illegal substances is not limited to one socio-economic level, race, sex, age or neighborhood. The information provided here will enable participants to recognize the signs and symptoms of the abuse of various street drugs, as well as the paraphernalia commonly associated with drug use. This workshop will also address how social service providers can help maintain their safety while working with consumers in their homes.

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Learning objectives: ■ Become familiar with street slang for different drugs of abuse. ■ Become familiar with commonly abused substances through actual examples. ■ Become familiar with the paraphernalia associated with drug use. ■ Understand how different drugs affect people physically and mentally. Presenter Bio: Detective Sgt. Randy Pohl has been employed by the Delaware County Sheriff’s Office for 18 years, with thirteen years in investigations, primarily drug investigations. Prior to employment with the Delaware County Sheriff’s Office, Sergeant Pohl was employed by the Lucas County (Toledo) Sheriff’s Office in the Vice/Narcotics Unit for seven years. Sergeant Pohl has served on two Federal Task Forces; DEA Toledo and DEA Columbus. For the past ten years Sergeant Pohl has supervised the General Detective Bureau, Drug Task Force, as well as the Sheriff’s SWAT team. Sergeant Pohl has investigated and supervised drug cases from street level drug dealers to large scale multi-state narcotics distributing organizations and undercover operations. Sergeant Pohl has served as an instructor in various drug courses and is often requested as a guest speaker for various groups, civic organizations, schools, and businesses throughout Central Ohio.

Workshop Essentials—2.5 CEU’s Offered Presenter: Location: Time: Cost:

Detective Sgt. Randy Pohl Andrew’s House 39 West Winter St., Delaware, Ohio 43015 6:00 p.m. to 8:30 p.m. $40

Toregister registervisit visitus usonline onlineatatwww.connectionsvolunteercenter.org. www.connectionsvolunteercenter.org. To

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September 2012 Toxic People - Tuesday, September 25 Toxic People Living and Working with High-Conflict Individuals This program is designed to help you deal with toxic people. These individuals have a remarkable ability to precipitate conflict and disharmony in virtually all of their relationships, including their relationships with health care providers. These “high-conflict” people provoke stress-related illnesses, diminish self-worth, keep us awake and upset, enable bad habits and typically lack insight or remorse. In this new 6-hour program, learn how to reason with Joseph Shannon “unreasonable” people and develop the art of the possible when dealing with the “impossible” individual. Emphasis will be placed on practical strategies and applications for medical, dental and behavioral settings.

Click Here to Register

Learning objectives: ■ Describe the diagnostic criteria for toxic or high-conflict individuals, including disorders of personality, mood, anxiety, anger modulation and substance abuse ■ Discuss empirical findings regarding the etiology of the toxic personality, including aspects of social reasoning, atypical brain chemistry, pathological parenting style and the effects of early childhood trauma ■ List several strategic, evidence-based approaches that health care professionals can employ in order to deal effectively and ethically with toxic individuals while maintaining their own sense of balance and psychological health. Presenter Bio: Joseph Shannon received his Ph.D. in Counseling Psychology in 1982 from the Ohio State University and has over 20 years of successful clinical experience as a psychologist, consultant and trainer. An expert in understanding and treating a broad range of adult psychopathology, Dr. Shannon has appeared on several television programs including the “CBS Morning Program” and “PBS Viewpoint.” Dr. Shannon has developed and implemented training programs for medical and mental health professionals around the country. Dr. Shannon has consistently received “excellent” ratings from health professionals and presents key insights and practical approaches with clarity, enthusiasm, and humor.

Workshop Essentials—5.5 CEU’s Offered Presenter: Location: Time: Cost:

Joseph Shannon, PHD; PSYD, Psychologist Delaware County Board of Developmental Disabilities, 7991 Columbus Pike, (East Wing Community room), Lewis Center, OH 43035 9:00 a.m. to 4:00 p.m. $50

*COA Employees receive a 50% discount - contact CVC for details.

To register visit us online at www.connectionsvolunteercenter.org.

October 2012 Ethics - Tuesday, October 9 Legal & Ethical Issues in Counseling and Social Work Discovering the value and necessity of ethical practice in counseling and social work

Tammy Tingle

Click Here to Register

Tammy Tingle, Investigator State of Ohio Counselor, Social Worker and Marriage & Family Therapist Board Council for Older Adults at the Center for Older Adults located at 800 Cheshire Road, Suite A, Delaware, Ohio 43015 9:00 a.m. to 12:15 p.m. $45

To register visit us online at www.connectionsvolunteercenter.org.

November 2012 Understanding Eating Disorders—Tuesday, November 13 Understanding Eating Disorders A New Paradigm

Amy Honsberger

Anorexia is the most lethal of mental illnesses. Our culture's obsession with appearance and beauty is fueled by advertising and constantly exposes our children to the pressures to conform to the “thin ideal”. Recent research has confirmed that genetic and biological factors significantly contribute to the development of eating disorders. Early detection and intervention is essential for successful treatment at an outpatient level of care. Amy will present information on the basics of eating disorder treatment and offer insight into how new research on the neuro-biology of eating disorders is impacting the treatment experience. Learning objectives:

Click Here to Register

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Learn the early warning signs of eating disorders and the most effective means of prevention. Be able to identify why traditional CBT has limited impact in the treatment of eating disorders. Understand the essential components for successful recovery from eating disorders. Gain insight into how a family system impacts prognosis.

Presenter Bio:

Amy Honsberger is a Licensed Independent Social Worked who received her B.A. From Capital University in 1990 and her M.S.W. from The Ohio State University in 1996. She has presented professionally on topics such as mindfulness, self injury in teens, perfectionism, and anxiety disorders. Amy worked as an eating disorder specialist at The Center for Balanced Living in Worthington, OH for seven and a half years and is considered an expert in the field. Amy has first hand experience treating clients with advanced eating disorders. Having coordinated research protocols studying the effects of treatments in the IOP-ED. Workshop Essentials—3 CEU’s Offered Presenter: Location: ters, Time: Cost:

Amy Honsberger, LISW, Private Practice Delaware County Bank & Trust—Corporate Headquar110 Riverbend Ave., Lewis Center, Ohio 43035 9:00 a.m. to 12:15 p.m. $45

To register visit us online at www.connectionsvolunteercenter.org.

Connections Volunteer Center offers a full range of customizable training opportunities to suit the unique needs of your workforce. Whether it’s a licensure requirement or opportunities to continue education, Connections can grow and develop your employee’s potential.

Training topics include: ■ ■ ■ ■ ■

Bullying Ethics: Legal and Ethical Issues in counseling and SW Substance abuse treatment Applied Suicide Intervention Skills Training (ASIST) Toxic People: Living and working with high-conflict individuals

FOR MORE INFORMATION CALL:

740.363.5000 Connections Volunteer Center 39 W. Winter Street, Delaware, Ohio 43015 | Phone: 740.363.5000 . Fax: 740.369.0351 | www.connectionsvolunteercenter.org This publication was created and developed by the Outreach Department at HelpLine of Delaware and Morrow Counties, Inc.