COMMUNITY RELATIONS AE1-‐ Jessica Higham Word count: 1148
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News releases
All Corporate Tesco and Society Our Food App Speeches and Presentations
“You can place your trust in us” - Tesco
12 Nov 2016 – Future feature article
Tesco is determined to rebuild its relationship with its customers and aims to rebuild its trust and transparency through outstanding customer service. For several years, Tesco has seen a gradual decline in their customer’s trust in the brand. Determined to fix this, Tesco has made a promise to do everything in their power to rebuild that trust and strong bond they used to have with their customers. This is one of their highest priorities. Understanding there is no short term or quick fix to this, Tesco are dedicated to focusing their time on rebuilding their customer’s perception of their prices, quality, service and brand. All colleagues have shown a real passion for doing the right thing for their customers;; making commitments to fixing their relationships, for the immediate and long term future. mf.
Tesco recognises that their customers want low prices, great choice and outstanding service. Tesco states that they are willing to go the extra mile to make each customer shopping experience unique and stress-free by delivering outstanding customer service. As a business, they are extraordinarily proud of the way their colleagues have responded to the challenges and are confident their customers will feel the same way too.
This will be a long journey for Tesco but with customer’s support, anything is possible. end Further information For more information please contact the Tesco Press Office on 01707 918 701.
Rebuilding our relationships with our suppliers With over 5,000 suppliers now working within our network, we’ve come to realise it’s time for a change. It’s time to reorganise our relationships with our suppliers, retrain our employees and create new performance measures. We are dedicated to helping our suppliers grow as individual businesses, as well as alongside us, by offering over 1,000 suppliers new training. Tesco wants to become more sustainable. That’s why we are working extremely close with our suppliers, to get back on the right track, so that we can continue to maintain our overall focus on our customers. By setting up a 24/7 helpline, it will help us support our suppliers with any issues that they may face along the
production line, within 48 hours. Additionally, we have a large, locally based labour-standards team, who work alongside our suppliers and offer support and advice on any issues. We have already seen a positive reaction on our Supplier Viewpoint. This measures how our suppliers view our relationship with them. In the UK, supplier’s satisfaction and trust went up from 51% to 68%. Whereas, as a group it increased from 58% to 70%. This shows that we are on the right track to rebuilding our trust and transparency.
To help reduce waste with suppliers To keep our food waste as low as possible, we have changed our restrictions on our crops, to use as much of the crop as possible. No matter what shape or size the crops grow, we will begin to sell them across all stores. Beginning with potatoes and parsnips, with the hope to expand to other fruit and vegetables. We will also be changing the way we order from our growers. Rather than ordering a specific volume of crops, we will now accept quantities of the produce within a given range.
“Thanks to our relationship with Tesco, we have been able to invest with confidence in the growth of our business” Sam Cannatella Joint Managing Director of Glinwell
Tesco PLC Annual Report and Financial Statements 2016 07
Welcome
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Welcome
Lindsay.Boswell,.CEO
Lindsay Boswell, CEO John Bason, Chair Iseult Ward, CEO Eoin McCuire, Chair
John.Bason,.Chair
Iseult.Ward,.CEO
Eoin.McCuirc,.Chair
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Introduction
We#are#doers.# We#are#a#community. We#change#lives.#
Introduction We are doers. We are a community. We change lives.
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Our$Aims
• All$surplus$food$from$our$Tesco$stores$to$go$to$
“Serve$our$customers,$colleagues$and$their$ communities$a$little$better$every$day”
charity$and$not$wasted.$ • “Every$little$help$makes$a$big$difference”.$ • Broaden$the$specification$expected$from$crops.$
“From$Farm$to$ Folk”$
• Educate$communities$on$waste$food.$ • All$Tesco$stores$around$the$world$to$donate$ surplus$food.
Our Aims • All surplus food from our Tesco stores to go to charity and not wasted. • “Every little help makes a big difference”. • Broaden the specification expected from crops. • Educate communities on waste food. • All Tesco stores around the world to donate surplus food.
“Food$banks$in$Malaysia$and$ Thailand”
“Serve our customers, colleagues and their communities a little better every day” “From Farm to Folk” “Food banks in Malaysia and Thailand”
How$else$do$we$contribute$to$reducing$ waste?$
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Farm%to%Folk% Help$to$reduce$the$numbers$of$crops$wasted$before$even$reaching$our$stores Donating%Meals% Donating$meals$to$people$in$need$– 4.6$million$meals$already$donated$in$in$past$12$ months Educating%Children% Educate$where$their$food$comes$from$and$healthier$eating$styles How else do we contribute to reducing waste?
Farm to Folk Help to reduce the numbers of crops wasted before even reaching our stores Donating Meals Donating meals to people in need – 4.6 million meals already donated in in past 12 months Educating Children Educate where their food comes from and healthier eating styles
How$else$do$we$contribute$to$reducing$ waste?$ Neighborhood*Food*Collection Food$is$donated$by$our$customers$through$selected$food$banks
European*Food*Banks All$central$European$counties$donate$surplus$food$
Campions*12.3 Aim$to$reach$the$UN$Sustainable$Development$Goal$Food$Waste$Target$ 12.3
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How else do we contribute to reducing waste?
Neighborhood Food Collection Food is donated by our customers through selected food banks European Food Banks All central European counties donate surplus food Campions 12.3 Aim to reach the UN Sustainable Development Goal Food Waste Target 12.3
• Globally,&1"in"9"people&go&to&sleep&hungry • A&1/3 of&all&food&produced,&goes&to&waste • 59,400 tonnes of&wasted&food&by&Tesco&in&2015&– Equivalent&to&1%" of&the&food&products&sold Financial"Year Total"Food Waste"(tonnes) FY&13/14 57,100 FY 14/15 57,100 • 4%"net&increase&from&last&year& • Sent&17,800 tonnes of&bakery&waste&to&animal&feed Facts and Figures
Facts&and&Figures
• Globally, 1 in 9 people go to sleep hungry • A 1/3 of all food produced, goes to waste • 59,400 tonnes of wasted food by Tesco in 2015 – Equivalent to 1% of the food products sold Financial Year Total Food Waste (tonnes) FY 13/14 57,100 FY 14/15 57,100 • 4% net increase from last year • Sent 17,800 tonnes of bakery waste to animal feed
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How$you$have/will$help$us$become$waste$ free
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Waste$food$reduction$
You$have$helped$us$reduce$our$unnecessarily$food$waste$and$gave$us$an$alternative$to$ throwing$unsold$food$out.$
Ambient$food$
Ambient$food$is$currently$being$donated$regularly$by$us$and$our$customers
All$European$stores$
We$aim$to$offer$surplus$food$donations$from$all$European$stores$by$2020
Expanding
We$want$to$expand$the$food$being$donated$to$chilled$food$by$2018
Inviting$competitors$
Allow$competitors$to$also$work$alongside$FareShare FoodCloud,$reducing$food$waste$ on$a$national$scale
How you have/will help us become waste free
Waste food reduction You have helped us reduce our unnecessarily food waste and gave us an alternative to throwing unsold food out. Ambient food Ambient food is currently being donated regularly by us and our customers All European stores We aim to offer surplus food donations from all European stores by 2020 Expanding We want to expand the food being donated to chilled food by 2018 Inviting competitors Allow competitors to also work alongside FareShare FoodCloud, reducing food waste on a national scale
The$Results$So$Far
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• Won$‘Sustainable$Futures’$award$ • Number$one$supermarket$for$tackling$ food$waste$ • Redistributed$8,200$tonnes of$surplus$food$ since$2012 • Provided$varied,$nutritious$food$to$over$ 1,900$charities • Every$charity$saved$on$average$£13,000$ per$year
The Results So Far • • • • •
Won ‘Sustainable Futures’ award Number one supermarket for tackling food waste Redistributed 8,200 tonnes of surplus food since 2012 Provided varied, nutritious food to over 1,900 charities Every charity saved on average £13,000 per year
• Neighborhood%Food%Collections • Over%600%stores%have%permanent%collection%points • Donate%money%online% • Volunteering% Ways the public can donate
Ways%the%public%can%donate
• • • •
Neighborhood Food Collections Over 600 stores have permanent collection points Donate money online Volunteering
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Thank you!
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Thank&You!
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References: •
Butler, S. (2015) Supermarkets must adapt as weekly shop dies out, says industry chief. Available at: https://www.theguardian.com/business/2015/oct/06/supermarkets-‐modern-‐ shopping-‐habits-‐industry-‐chief (Accessed: 16 November 2016).
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Consciousness of companies’ environmental impact by generation UK 2014 (2016) Available at: https://www.statista.com/statistics/354000/grocery-‐shoppers-‐ preference-‐companies-‐aware-‐of-‐environmental-‐impact-‐great-‐britain-‐uk/ (Accessed: 16 November 2016).
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Grocery shopping attitudes in Great Britain 2015 survey (no date) Available at: https://www.statista.com/statistics/316901/attitudes-‐towards-‐grocery-‐shopping-‐ great-‐britain-‐uk/ (Accessed: 16 November 2016).
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The Nielsen Company Copyright (2015) The Future of Grocery E-‐Commerce, Digital Technology and Changing Shopping Preferences Around The World. Available at: http://www.warc.com/PDFFilesTMP/e79883da-‐57a5-‐4ac3-‐ba45-‐c7026c5f622f.PDF (Accessed: 16 November 2016).
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Tescoplc (2016) Reducing food waste. Available at: https://www.tescoplc.com/tesco-‐ and-‐society/reducing-‐food-‐waste/ (Accessed: 16 November 2016).