Urban Planning Portfolio // Estanislao

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Justin Estanislao

Urban + Environmental Planner

1 PORTFOLIO • PORTFOLIO • PORTFOLIO • PORTFOLIO

Justin Villareal Estanislao

Student at the University of Virginia

jve7csp@virginia.edu

(757) 405-4512

I am an undergraduate student at the University of Virginia. As an Urban and Environmental Planning major in the School of Architecture, I have studied the social, economic, political, and environmental forces that inform the built environment. Our urban future depends on the careful consideration of these factors. My background in the hospitality industry and urban planning lends itself to professional work that embraces innovation, encourages collaboration, and celebrates diversity.

Technical Skills

Adobe InDesign

Adobe Illustrator

Adobe Photoshop

Adobe Lightroom

ArcGIS Pro

ArcGIS Online

Curriculum

Foundation Studio I

History of Architecture

Global Sustainability

Digital Visualization for Planers

Environmental Justice Writing

GIS for Planners

Global Environmental Issues Cities and Democracy

Planning Methods

Rhino

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Google Suite

Planning for Coastal Resilience

Science, Tech, and Development

Models for Higher Density Housing

Ethics of Cities and Environments

Law, Land, and the Environment

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Education

2020 - 2024 Bachelor of Urban + Environmental Planning University of Virginia, School of Architecture

Professional Experience

2023 - Present Student Research Assistant

Sea Level Rise Visualization

Under the supervision of Professor Bev Wilson, I explore various tools for visualizing the impact sea level rise will have on coastal communities of Hampton Roads.

2021 - Present

Training Director

Chick-fil-A Barracks Road

I lead a team of specialized trainers to teach new hires franchise and corporate expectations. I create digital and print resources that streamline the training process and ensure adequate investment in each team member. Under my leadership, my team helps develop the future leaders of the business.

2018 - 2023

Operations Manager

Chick-fil-A Crossways Center

Chick-fil-A Indian River Road

I led the operations of two multimillion-dollar QSR establishments serving thousands of guests daily and achieving business benchmarks.

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Contents

Urban Fabric of Maré Health of Citizens?

& Rachel Kinzer

Foundations

a profound impact on their health and well-being within their community. Housing, identify major components of the Urban Fabric that influence our physical and mental done on mosquito-borne diseases (Santos, Jefferson Pereira Caldas et al, 2020) and Restorative City framework. This analysis investigates these issues in the context on Maré, implications they have on the health of citizens.

Mental Health

Mental health has gradually been accepted as an issue within Maré. Despite this acceptance, few institutions provide appropriate care for mental illness. With complications from violence, weapons, police, lack of greenspace, and minimal security, anxiety and fear proves common across Maré. The church has served as a form of community therapy. Its funding by the government, however, suggests it is a form of propaganda. Strong cultural cohesion across communities unites residents and provides mental peace.

without access to such as contact City.” many emotional symptoms.”

Praia de Ramos

Parque Roquette Pinto

Parque União

Parque Rubens Vaz

Nova Holanda

Parque Maré

Baixa de Sapateiro

Nova Maré

Morro do Timbau

Conjunto Bento Ribeiro Dantas

Conjunto Pinheiros

In response to Maré’s housing shortage, real estate investment has shaped the urban fabric. After maximizing the available landscape, investors have reconfigured interior space to accommodate more residents with the tenement model (Santa et Silva, 2015). The average number of people per room in Maré is 1.9 people; this is nearly 3.5 times the average of countries recorded by OECD, with 0.58 people per room.

te•ne•ment

housing that maximizes infill growth with room subdivision and shared space

OECD Countries Maré

0.58 people per room

Street Conditions

1.9 people per room

The patchwork-like streets in Maré are also overcrowded, affecting the quality of life of residents and access to emergency services. The narrow streets are often congested with automobiles and business stands. This, in addition to inadequate sidewalk space, makes it harder for pedestrians to move freely around the neighborhoods. Significantly, there is no formal infrastructure for runoff water; this means that the impervious streets fill with water and can become breeding grounds for mosquitos.

Vila dos Pinheiros

Salsa E Merengue

Many of the Favelas have poor road networks, as shown by the lack of official roads on the map. Therefore, it is estimated that around 40% of the trash in the favela does not get disposed of properly (Source, year), leading to further environmental degredation.

Poor Trash Collection Highway Pollution

Maré is bordered by two major highways: Avenida Brasil (left) and Linha Vermelha (right). Avenida Brasil is the busiest highway in Rio de Janeiro, carrying around 800,000 cars daily (Source, year). This contributes to air, sound and ground pollution in the favelas while also serving as a barrier to the areas to the west.

The location of the Alegria sewage plant directly adjacent to Mare puts the citizens in danger of groundwater contamination. This is due to a majority of the sewage not being treated correctly, and being dumped (Source, year).

Urban Informality in Maré

Vila do João

Parque Ecológico Da Maré

Conjunto Esperança

Residents of Maré experience a disparate imapct froim diseases. Many lack access to proper healthcare and poor infrastructure limits accessibility to distant opportunities.

Key Vegetation Tenement Housing

0 0.25

0.13 Miles

Urban Heat Island Effect

Maré has a significant amount of impervious pavements within its favelas, resulting in a hotter and more humid environment. This worsens respiratory conditions and skin allergies, while also increasing the potential for mosquito-borne diseases.

Soccer fields commonly serve as public green space in the favelas.

Parque Ecológico Da Maré

Tenement model housing maximizes real estate availability, providing more housing for Maré’s residents. This overcrowding relies on common spaces, promoting the more active spread of disease and illness.

The infrastructure of Maré falls short of all citizens’ needs. In fact, its presence even degrades the livability around Maré between sewage treatment and highway clamor.

4 2
Untreated Sewage Untreated (76%) Treated (24%) Improper Disposal (~40%) Proper Disposal (~60%) vegetation No formal stormwater management Mold
[ ]
mo•del
Tenement Housing URBAN HEAT ISLANDS Green Space LACK OF INFRASTRUCTURE Infrastructure OVERCROWDING Housing Rafael Nascimento de Souza @nasrafael Hello, @CedaeRJ. How’s it going? Can you imagine Jardim Pernambuco with no water for four days? What’s going on in Maré? Any explanation? 9:17 AM Nov 18, 2020 Gizel Martins @giz_omartins 4th day without water in the part where live, in MARÉ. One more day... ���� 8:41 AM Nov 18, 2020 • Twitter for Android
10% of Rio
favelas 2022) Deaths
Population Coverage
Pediatrician
de
0.3%

University of Virginia: Multimodal Accessibility

5
Chick-fil-A
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1 Foundations

As a 1st Year in UVa’s School of Architecture, undergraduate students develop a fundamental understanding of design. Skills acquired during two semesters of studio work carry into the students’ future design-oriented academic career. I spent my First Year studying remotely from Virginia Beach. This section is a collection of the physical and digital design projects I accomplished remotely as foundational work for my School of Architecture career.

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Photography by Justin Estanislao

Lessons in Making

As an undeclared Architecture student, first year School of Architecture students participate in an introductory design course under the instruction of Sanda Illiescu. The 3-credit course provides first-year students the opportunity to discover and apply design practices through a variety of mediums. Those include sketching, collaging, and modeling.

Fields //

Working with fields strengthens the understanding of relationships across microscopic design elements. This exercise introduced that interactive design system by cutting and gluing an 18”x24” paper sheet into organic forms.

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ARCH 1020 //

Proun //

The “Proun” was coined by El Lissitzky referring to a “project for the affirmation of the new” (Yale). It is the coalescence of abstract pieces into a larger architectural mosaic. This assignment was performed using corrugated cardboard as an exploratory iteration and finer bristol board in a more refined model.

/ Corrugated Cardboard

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/ Bristol Board

ARCH 1030 // Foundation Studio I

First year School of Architecture students participate in an introductory studio course under the head instruction of an architecture department faculty number. Each student participates in a smaller studio of around 10 students, 1 student instructor, and 1 assistant professor. The studio builds on the practices of design introduced in ARCH 1020 in more complex physical and digital models.

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Building Mass //

The Building Mass project provided 1st Year architecture students an opportunity to experiment with the layering of physical materials and the relationship among repeated overlaps. The project required spatially considering the overlay of edges, surfaces, and masses, while introducing dimensional possibilities.

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Planar Site //

The Planar Site model adapted the spatial understandings from the Building Mass project into Rhino. Rendering software enabled a more complex consideration of diverse physical elements, designing in both microscopic and macroscopic levels.

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15
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2 Urban Informality

Informal urbanism accounts for a significant portion of the global political economy. Its significance is reflected in the urban landscape of countries and cities around the world. As a Second Year student in Planning Design, I collaborated with other planners to investigate the consequences urban informality has on the lived experience of the built environment. Paired with a community engagement seminar, we explored the neighborhood of Maré in Rio de Janeiro in a semester studio.

In collaboration with: Erik Jacobson, Rachel Kinzer, and Shaque Roberson

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How Does the Urban Fabric of Maré Influence the Health of Citizens?

Maré, Rio de Janeiro

An individual’s environment holds a profound impact on their health and well-being within their community. Housing, infrastructure, and green space identify major components of the Urban Fabric that influence our physical and mental health, according to research done on mosquito-borne diseases (Santos, 2020) and the Restorative City framework (Roe & McCay, 2021). The implications of the urban fabric on the health of citizens expose the omnipresence of environmental injustice among residents. This analysis investigates these issues in the context of Maré, Rio de Janeiro.

Context

Maré accounts for 10% of COVID-19 cases in Rio de Janeiro’s favelas

“There were many months without access to rights fundamental to well-being, such as contact with the nature and the City.”

“[Children and teenagers] had many emotional and psychosomatic symptoms.”

- Daniel Becker, Pediatrician (Redes da Maré, 2022)

Mental Health

Mental health has gradually been accepted as an issue within Maré. Despite this acceptance, few institutions provide appropriate care for mental illness. With complications from violence, weapons, police, lack of greenspace, and minimal security, anxiety and fear proves common across Maré. The church has served as a form of community therapy. Its funding by the government, however, suggests it is a form of propaganda. Strong cultural cohesion across communities unites residents and provides mental peace.

Hello, @CedaeRJ. How’s it going? Can you imagine Jardim Pernambuco with no water for four days?

What’s going on in Maré? Any explanation?

9:17 AM • Nov 18, 2020

Despite having water infrastructure leading to most houses, Maré experiences inconsistent service from CEDEA, the area’s water supplier.

eduardopaes

Street Conditions

4,283 likes eduardopaes Keeping track of the disturbance caused by the rains in the city!

Eduardo Paes became mayor of the city in January 2021. From his social media, Paes appears concerned about public heath and improving stormwater management in the city’s favelas. Comments, however, suggest that his posts are performative.

Sources Arujo. (2021, February 5). Waste is gold: Energy recovery as a solution for the favelas [opinion]. RioOnWatch. Retrieved March 24, 2022, from https://rioonwatch.org/?p=63898

Catalytic Communities (2022). Covid-19 in Favelas Uni ed Dashboard. Retrieved from https://experience.arcgis.com/experience/8b055bf091b742bca021221e8ca73cd7/

Costa, R. da G.-R. (2007, March 1). Scielo - Brasil - Tra c. História, Ciências, Saúde-Manguinhos. Retrieved March 24, 2022, from https://www.scielo.br/j/hcsm/a/QsvKbK53WXkyPWm W5WmcBYF/?lang=pt Lucas Santa, V. et Augusto C sar Pinheiro da Silva. Houshold Subdivision: The precariousness of the urban habitat in the Mare Complex, Rio de Janeiro, Brazil. Colombian Journal of Geography, 2012. Vol 21, pp. 27-39.

OECD Better Life Index. Housing. Retrieved from https://www.oecdbetterlifeindex.org/topics/housing/

Redes da Maré. (2022). From the Start of Vaccination to the Omicron Outbreak, Going Through the Peak of Deaths and CPI of COVID: 2021, A Year of Great Challenges. Health Connection - An Eye on Corona, 44. Retreived from https://www.redesdamare.org.br/media/downloads/arquivos/01E44deolhonocorona.pdf Roe, J., & McCay, L. (2021). Restorative Cities: Urban Design for Mental Health and Wellbeing. London: Bloomsbury Visual Arts. Saneamento Nada Básico. Agência Pública. (2018, May 26). Retrieved March 24, 2022, from https://apublica.org/video/2018/05/saneamento-nada-basico/

Santos, J. P. C. et al. (2020). A Perspective on Inhabited Urban Space: Land Use and Occupation, Heat Islands, and Precarious Urbanization as Determinants of Territorial Receptivity to Dengue in the City of Rio de Janeiro. International Journal of Environmental Research and Public Health, 17(18), 6537. Retrieved from https://doi.org/10.3390/ijerph17186537

OVERCROWDING Housing

Tenement Housing

In response to Maré’s housing shortage, investment has shaped the urban fabric. available landscape, investors have space to accommodate more residents model (Santa et Silva, 2015). Andreza, a Holanda, further revealed common housing as unfinished windows, the lack of central mold caused by humidity.

] te•ne•ment mo•del

housing that maximizes room subdivision and

OECD Countries Maré

0.58 people per room

1.9 people per room

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Obstructed sidewalks Limited vegetation No formal stormwater
[
all 178
April 2, 2022
View
comments
Martins @giz_omartins
day without water
I live, in MARÉ. One more day...
AM • Nov 18, 2020 • Twitter for Android
Gizel
4th
in the part where
���� 8:41
(Catalytic
16,830 Cases 12% Maré’s Population 404 Deaths 0.3% Maré’s Population
Data Coverage COVID-19 Pandemic
Communities, 2022)
COVID
Urban
Context Analysis

shortage, real estate

After maximizing the reconfigured interior residents with the tenement a resident from Nova housing conditions such central air systems, and

maximizes infill growth with and shared space

Residents of Maré experience a disparate impact from diseases. There is evidence of State agencies failing to support, and even neglecting, people’s basic rights.

Justin Estanislao, Erik Jacobson & Rachel Kinzer

Penultimate Review

LACK OF INFRASTRUCTURE

Infrastructure

Poor Trash Collection

Many of the Favelas have poor road networks, as shown by the lack of official roads on the map. Therefore, it is estimated that around 40% of the trash in the favela does not get disposed of properly (Simões, Roza; 2018), leading to further environmental degredation.

Highway Pollution

Maré is bordered by two major highways: Avenida Brasil (left) and Linha Vermelha (right). Avenida Brasil is the busiest highway in Rio de Janeiro, carrying around 800,000 cars daily (Arujo, 2021). This contributes to air, sound and ground pollution in the favelas while also serving as a barrier to the areas to the west.

Untreated Sewage

The siting of the Alegria sewage plant directly adjacent to Maré puts its citizens in danger of groundwater contamination. This is due to a majority of the sewage not being treated correctly, and being dumped (Costa, 2007).

URBAN HEAT ISLANDS

Green Space

Urban Heat Island Effect

While Maré’s favelas appear surrounded by vegetation, there is a significant amount of impervious pavements within the favelas, resulting in a hotter and more humid environment where people actually live. Henrique, a local Maré resident, revealed that respirtory diseases and skin allergies are common.

While tenement model housing provides more affordable options for Maré’s residents, the consequential overcrowding promotes the spread of disease and illness.

The infrastructure of Maré falls short of all citizens’ needs. In fact, its presence even degrades the livability around Maré between sewage treatment and highway clamor.

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0 0.25 0.13 Miles Key Public Parks Vegetation Tenement Housing Conjunto Esperança Baixa de Sapateiro Vila do João Conjunto Pinheiros Vila dos Pinheiros Salsa E Merengue Conjunto Bento Ribeiro Dantas Morro do Timbau Nova Maré Parque Maré Nova Holanda Parque Rubens Vaz Parque União Parque Roquette Pinto Praia de Ramos
Parque Ecológico Da Maré
Public green space is commonly soccer fields.
Untreated (76%) Treated (24%) Improper Disposal (~40%) Proper Disposal (~60%) stormwater management Mold

S.W.O.T. Analysis

How Does the Urban Fabric of Maré Influence the Health of Citizens?

Maré, Rio de Janeiro

Our previous analysis revealed the implications of Maré’s urban fabric on the quality of life of its residents. Building on Maré’s community agency, the support from necessary political, economic, and social actors will help catalyze improvements to the Favelas. The redesign of Maré’s urban fabric will diminish the environmental injustices that have burdened residents for decades as new projects begin to protagonize their built environment.

Strengths Weaknesses

• Self-representation by the community

° strong cultural bond

° community organizations collecting data and putting Maré on the map

° community voice strengthened by church and organizations

° community agency

• Existing soccer fields promote active community

• Multifunctional streets promoting mixed-use development

° street serves as an extension of the home

° active economic scene on the streets

° transportation

• Proximity to central city and national university

• Through multiple health clinics, health professionals and their affiliated institutions collaborate with the community

• Inattentive state leadership to community concerns

• Lack of formalized data collection and information

• Church uses vulnerable community members to serve agenda

• Overcrowded tenement housing model

• Lack of infrastructure

° no stormwater management

° inadequate trash collection services

° untreated sewage polluting streets

• Highway pollution

• Minimal green urbanism

° little tree canopy coverage

° one primary public park in south Maré

• Population disconnected from central city and university poor transportation systems

Threats Opportunities

• Bridge gap between community members and the state through community organizations empowered by state

• Enhance existing active space through greening techniques

° Rua da Muda Pilot Program

• Increase connectivity between Maré and the rest of Rio de Janeiro

• Enhance existing health clinics with more quality instruments and the inclusion of formalized mental health resources

Taking Action

• Diminishing individual and community agency

• Worsened vulnerability to flooding events, mosquito mold, and further infrastructural degradation

• Exacerbated urban heat island effect

• More frequent severe public health outbreaks

• Degraded quality of life

° increased mental illnesses

° worsening of severe illnesses, heat-related illnesses, mosquito-borne diseases, air-borne diseases

Now 2025 2030 2035 2040

• Incremental urban upgrading specific to Maré that pulls from Favela Bairro Project

• Implementing multi-year community engagement meetings to understand housing conditions in Maré from residents with government officials and city planners

• Tree canopy planted in underserved areas identified with GIS

• Begin mental health training with current mental health professionals

Funding

• Gradual hiring and training of community members to lead neighborhood maintenance program

• Existing housing upgrades: ventillation, windows, air conditioning, dehumidifiers, mold removal

• New gathering spaces with park utilities, benches, fields

• Maré-wide implementation of mental health services in clinics

• City collects holistic data to better analyze community with co-created data collection programs

• Adaptable infill housing (e.g. Alejandro Aravena housing) to improve availability and provide temporary housing for next phase

• Full transformation of greenspace in Maré

• Structual upgrading of housing, redesigned floor plans to provide privacy, organic architecture

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The City of Rio de Janeiro Ministry of Environment Grant Funding in Brazil Inter-American Development Bank Global Challenges Research Fund World Bank U.S.-Brazil Joint Initiative on Urban Sustainability

A Future for Maré

Vision

A built environment for Maré that enhances public health and well-being. 2045 2050

Mission

Cultivate and reimagine an urban fabric for Maré that promotes public well-being while respecting existing community culture. Upgraded infrastructure, redesigned housing typology, supplemented greenspace, strengthened healthcare services, and co-produced public data will improve public health and well-being for residents of Maré.

Maré will mitigate the spread of disease with a standardized infrastructure system that properly manages stormwater and waste by 2050.

Maré will provide adequate affordable housing for residents that reduces overcrowding and its harmful implications in minimally intrusive phases by 2050.

Residents of Maré will have access to greenspace throughout their neighborhood with public park infill development and green street initiatives by 2030.

Healthcare clinics in Maré will effectively serve all patients with improved access and inclusion of mental health services to promote complete well-being by 2030.

Maré will empower community members to speak and act on issues within their neighborhood by establishing platforms for individual and community agency by 2025.

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Rua Da Muda: grassroots greenspace program Programme Hortas Cariocas: community garden development Partners Partners Partners Partners Government Officials: Mayor Eduardo Government: Mayor Eduardo, Municipal Secretariat for Urbanism Community: Maré neighborhood associations League NGOs: Redes da Maré Residents Government: Department of Housing and Urban Development Universidade Federal de Rio de Janeiro Rio de Janeiro State Department of Health • Completion of housing upgrades and development Federal Government of Brazil Sistema Único
de Saúde
mosquito breeding, illnesses, concerns on community serve government university due to
Justin Estanislao, Erik Jacobson, Rachel Kinzer, & Shaque Roberson Final Review
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3 University of Virginia: Equitable Mobility

This is my final project from PLAN 2111: GIS for Planners. Tasked with choosing any topic to demonstrate our GIS skills, I mapped the impact construction has on pedestrian mobility at the University of Virginia. I worked with a variety of geospatial data in ArcGIS, which I then visualized using Rhino and Adobe Illustrator.

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Equitable Mobility at the University of Virginia

The University of Virginia takes pride in its stance as among the best public institutions in the world. Its leadership in subjects such as health, public policy, business, and more have earned “Jefferson’s University” the esteem it touts. Located in the humble suburb of Charlottesville, VA, UVa “Grounds” provides the academic atmosphere for cultivating successful students. The Academical Village, a UNESCO World Heritage Site, centers the University across the Piedmont’s rolling hills and among its deciduous forests. The University of Virginia’s Grounds shape the educational experience of students from around the world, but current students are forced to adapt to a disrupted landscape.

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PLAN 2111 | GIS for Planners | Final Project Photo from BRAND.VIRGINIA.EDU

Student Experience

The built environment must adapt to the consistently evolving demands of its users. The academic scene requires even more frequent transformations to its structural landscape to ensure it provides an adequate setting for enhancing student excellence. The University of Virginia seeks to serve its students with prime facilities, but the journey of construction required to achieve these results takes a toll on the current student body. UVa’s construction sites have obtained infamy among “Hoos”. Between obstructed sidewalks and frequent detours, UVa adds stress to pedestrian safety and challenges to accessibility. This analysis seeks to expose the impact construction across UVa has had on students’ mobility, access, and safety traversing Grounds.

Pedestrian Accessibility

Sidewalk closures expose pedestrians across Grounds to added risks in their commute. Construction reroutes pedestrians across busy streets often with insufficient notice to drivers to watch out for varieties in crossing pattern increasing the potential of an accident. The associated dangers with walking interfere with students’ right to multimodal mobility forcing them to rely on motorized transportation.

Travel Context

With the overwhelming majority of commuters favoring the private automobile’s flexibility, efficiency, and safety, infrastructure reflects those preferences, especially at UVa. Pedestrians suffer a disparate impact from construction zones on Grounds. Sidewalks are frequently the first to be closed, rerouting people across busy streets and through a maze of detours. As indicated in statements from UVa students, these changes in walkway availability are hardly communicated until arrival and cause unnecessary delays and heightened risk of fatal accidents.

1 out of 3 commuters avoid walking because they feel unsafe.

(University of Virginia Center for Survey Research, 2017)

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What Students Have to Say

It seems like I am constantly being surprised by new construction and detours that I have to take, which really impact my ability to get places on time.

It seems like I am constantly being surprised by new construction. The construction has made walking slightly less pleasant but still almost completely accessible, and it has made driving much more difficult.

It cuts off a lot of shortcuts and I feel uninformed about most of what’s going on so it’s hard to prepare in advance (like leaving earlier, finding a new route, etc.).

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Walkways

Closed Walkways

Construction Zones

Mapping Pedestrian Accessibility

As indicated by the student accounts, the construction around Grounds has forced students to adapt to new routes on-the-fly to reach their desired destinations. The frequency of walkway closures limits students’ ability to fully anticipate the variety of detours they should expect.

Why include ADT and Topographic maps?

The impact of walkway closures extends past the need for pedestrians to find alternative routes. Average Daily Traffic (ADT) and Topographic (Topo) maps contextualize the deeper implications of these closures on safety and accessibility. ADT informs the potential of an accident at street crossings. By providing data on the average traffic at some of these major intersections and streets, it gives context to the potential of an accident, based on the average amount of cars present. Topo maps inform the accessibility of alternate routes for those with more limited mobility. While sidewalk closures may add additional time to the routes of many, those who are injured or physically disabled face greater barriers when alternate routes force them through steep slopes to reach their destination.

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SIDEWALK CLOSED

The remaining section highlights popular regions around Grounds facing not only significant construction proejcts, but also heavy traffic from all forms of mobility. This analysis seeks not to provide a comprehensive account of all current projects; rather, this section will see how a variety of walkway-closure contexts inform pedestrian accessibility.

Key

The key listed below appllies to all the following maps.

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390’ 920’
Topography Walkways and Construction Average Daily Traffic (ADT) Construction Zones 0 – 7,300 (# of cars by thousands) 7,301 – 25,000 25,001 – 72,000 72,001 – 147,000 147,001 – 236,000 Walkway Closures Walkways

Emmet St + Ivy Rd

The Emmet St and Ivy Rd intersection is among the most traversed Charlottesville junctions going through UVa Grounds. As a meeting point for North Grounds, Central Grounds, Barracks Shopping Center, and I-29, this intersection is a popularly travelled intersection for all modes of mobility. Construction on 3 out of 4 corners to this intersection has reduced pedestrian mobility, forcing walkers across streets when unnecessary to reach their final destination, increasing the risk of an accident with frequent crossing. Dilapidated street crossings further reduce safety.

Present Experience

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ADT TOPO

McCormick Rd + Dell Pond

Surrounded by the Bookstore, Newcomb Hall, Memorial Gymnasium, and two of the busiest bus stops on Grounds, students and faculty traverse this area frequently. A well-trafficked road as well, pedestrians–even cyclists–increase their chances of an accident. The inclusion of road barriers and crossing lights help improve pedestrian safety. They even include a map to help navigate the detours.

Present Experience

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ADT TOPO

Walkways

ADT Construction Zones

UVaGrounds

Navigating the Future of UVa

Year after year, the University of Virginia continues to push out leaders of the future in an array of fields. Those students face the daily challenge of navigation in a complex university typology. Construction is necessary in order to provide facilities that adapt to a rapidly advancing academia. The construction scene has gained significant infamy among the student body as orange-and-white barriers reach near omnipresence. Frequent sidewalk closures and detours raise concern over pedestrian mobility and equitable access. As the university pursues a variety of projects, commuters of the University of Virginia hope they will continue to consider the various contexts affecting safety and multimodal accessibility.

Sources

UVA Grounds Data provided by the University of Virginia’s Geospatial Engineering Services

Photography by Justin Estanislao

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WalkwayClosures
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4 Chick-fil-A

In almost five years with Chick-fil-A, I have assumed several roles in the business. My current position as Training Director has inspired the creation of various materials for facilitating effective and thoughtful investment in new team members. The materials created follow Chick-fil-A’s Visual Identity Standards.

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Comprehensive Training Plan

The Role of a Chick-fil-A Trainer

Chick-fil-A Barracks Road Trainers are compassionate and supportive role models for the restaurant. Our collaboration with new hires and store leadership works to build an effective team.

glorify

by

Chick-fil-A Barracks Road Trainers use their compassion and supportive nature to inspire new generations of team members. We preach and practice excellence, embodying the corporate purpose and store vision. Our investment in team members aims to build future leaders in the business.

Promoting excellence, demonstrating faithful stewardship, and exceeding expectations every time require a mindful balance of collaboration and autonomy. While sharing similar values, practices, and aspirations, we understand each team member is unique, and we adapt to their strengths and opportunities.

efficient and effective training experience?

36 Trainer Materials A quick and accurate but never rushed experience. A quick and accurate but never rushed experience. A quick and accurate but never rushed experience. A quick and accurate but never rushed experience. A quick and accurate but never rushed experience. A quick and accurate but never rushed experience. Exceed Expectations Every time The Training Process Training is as easy as “D.I.R.T” Demonstrate Imitate Repeat Talk Trainee sees demonstration of the correct way to do a task from their Trainer. The Trainer explains details and gives the “why” behind the steps. Trainee imitates the correct way to perform a task, while the Trainer carefully observes and coaches Coaching includes specific feedback as to what the learner is doing correctly or incorrectly. After imitating accurately and precisely, the trainee then practices repeatedly. Additional coaching from the trainer may be necessary while the trainee is developing the skill. The Trainer should reflect with the trainee on their performance. Their Training Guide provides conversation starters and enables us to accurately track trainee progress. Coaching is Clear Concise Specific Immediate As a training team, it is important we have a streamlined process. Regardless of teaching style or expertise, our training “Core 4” will ensure each new hire is invested in appropriately across the training team. Accuracy is Precision is Hitting the target. Hitting the target consistently Why should training be accurate and precise? Training Excellence Barracks Road An investment in knowledge pays the best interest. BENJAMIN FRANKLIN Winning Hearts Every Day. Winning Hearts Every Day. Winning Hearts Every Day. Winning Hearts Every Day. Winning Every Day. Winning Every Day. Winning Every Day. Winning Every Day. Winning Hearts Every Day. Winning Hearts Every Day. Exceed Expectations Every time Work with Excellence Guarantee Success As a training team, we own the responsibility of maintaining excellence in ourselves plus bringing it out in others. The role we serve for the team requires collaboration and an effective use of resources to achieve our common goals. Over time, our training toolbox will change: we will revise documents, abandon irrelevant practices, and welcome new ideas. The training tools we use should be meticulously planned out and carefully used. The following is our current Training Toolbox This Document A policy document aligning our values, goals, and methods as a training team. Training Guide A tool to communicate the progress of each trainee and ensure FOH proficiency. Training WhatsApp Chat Where the training team will communicate with one another on trainee progress. Pathway Chick-fil-A’s corporate training tool for “CFA ways” on everything in the restaurant. Best when used as a reference tool for proper procedure, not so much a sole teaching tool.
additional tools or resources could we add to make for the most
What
To
God
being a faithful steward of all that is entrusted to us.
To have a positive influence on all who come in contact with Chick-fil-A.
To glorify God by being a faithful steward of all that is entrusted to us.
Expectations Every time
To have a positive influence on all who come in contact with Chick-fil-A.
Exceed
WE ARE WHAT WE DO HOW WE SUCCEED
WHO
I created the following resources as Training Director to create a streamlined process for new hires to learn front-of-house operations with the help of a team of Trainers.

We are ecstatic for you to join us! When you walked through the doors of 1000 N Emmett St you became part of an atmosphere driven by excellence, compassion, and servitude. You radiated those qualities in your interview, and now you will have the opportunity of serving some of the best food with the best people for the best company. Working at Chick-fil-A is an experience like no other, and as you begin your training, we are excited for you to see why.

Chick-fil-A Corporate Purpose

37 Training Guide Exceed Expectations Every time WHO? Trainer A TRAINED TEAM MEMBER WILL BE ABLE TO... Learn Excell Ring in special sandwiches accurately Ring in special salads accurately Efficiently navigate POS tabs Efficiently ring in standard meals and entrees Time to lean = time to clean! Time to talk = time to stock! Activate Gift Card Scan Digital Offer Card Troubleshoot Digital Offer Cards Manually enter CFA app Go the 2ND MILE AN EXCELLING TEAM MEMBER WILL BE ABLE TO... Recite and apply the Core 4 Recite and apply the Barracks Store Vision Greet entering guests Identify destination: Dine-In or Carry-Out Enter clothing descriptions Enter a table marker Enter a guest’s name Ring up standard entrees and meals Change side of meals Select drink in meals Tender order Ask for condiments Welcome to the Front Counter! As a Front Count Order Taker you own the responsibility of delivering the remarkable customer service for which Chick-fil-A is so well-known. Prepare to take guests’ orders, make drinks, deliver food, and go the second mile. Front Counter Order Taker Scan Chick-fil-A App Navigate different POS tabs Deliver Dine-In vs. Carry-Out vs. 3rd-Party orders Prepare FC and Mobile drinks Identify locations for food delivery Repeat order back #Accuracy ____ - ____ ____ - ____ ____ - ____ ____ - ____ ____ - ____ ____ - ____ Trainer Trainer Trainer Trainer Trainer Trainer Exceed Expectations Every time Welcome to Chick-fil-A Barracks Road Front of House Training Guide An investment in knowledge pays the best interest. BENJAMIN FRANKLIN Drive-Thru Order Taker Exceed Expectations Every time Learn Excell A TRAINED TEAM MEMBER WILL BE ABLE TO... Set up iPOS Greet approaching guests Enter accurate vehicle descriptions Scan Chick-fil-A app Ring in accurate orders on iPOS Read back orders Recall mobile orders Tender with cash vest Master vehicle and guest descriptions Master efficient order entry Master Accuracy Master going the 2ND MILE AN EXCELLING TEAM MEMBER WILL BE ABLE TO... WHO? Welcome to Drive-Thru Order taking! Apart from the fame of our fantastic service, a close second to Chick-fiil-A’s recognition is our Drive-Thru. Prepare to operate one of the fastest drive-thru’s in the world as you help serve over a hundred cars an hour while delivering the remarkable service you learned on Front Counter. Note If you are learning Drive-Thru Order Taking prior to Front Counter, refer to the Front Counter Order Taker module for first day essentials and order entry specifics. We’ll
Trainer ____ - ____ ____ - ____ ____ - ____ ____ - ____ ____ - ____ ____ - ____ Trainer Trainer Trainer Trainer Trainer Trainer Exceed Expectations Every time
see you inside soon!
WELCOME TO THE BARRACKS ROAD FAMILY!
To glorify God by being a faithful steward of all that is entrusted to us.
To have a positive influence on all who come in contact with Chick-fil-A.
Justin V. Estanislao jve7csp@virginia.edu (757) 405-4512

Thank You.

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