Technology Roadmap Helps a Large European Taxi Services Aggregator Adopt a New Business Model CASE SUMMARY Need Re-engineer business processes and define technology platform architecture definition Solution Review of as-is processes highlighting challenges and recommending improvements. Definition of future-focused platform solution architecture
Benefits Scalable, digital-ready process and technology roadmap
BUSINESS CHALLENGE • Transitioning of business model to a technology-driven service model • Need for support to ramp up in operations at 100X from current operations in five years • Business process re-engineering with 95%+ automation target • Improvement in brand equity and loyalty with customers and suppliers by providing better user experience
SONATA’S TECHNOLOGY SOLUTION • Technology Consulting Solution that encompassed: Extensible Platform Architecture definition Multi-entity integration strategy Mapping of system and process maturity model Product strategy and evolutionary migration Risk analysis and mitigation strategy Adherence to industry standards and compliance
BUSINESS BENEFITS • Transition to a technology-driven model with roadmap initiated • Enhanced user experience led process and solution design
ABOUT SONATA SOFTWARE Sonata Software is a global IT services firm focused on catalyzing transformational IT initiatives of its clients through deep domain knowledge, technology expertise and customer commitment. The company delivers innovative new solutions for Travel, Retail and Consumer Goods industries by integrating technologies such as Omni-Channel Commerce, Mobility, Analytics, Cloud and ERP, to drive enhanced customer engagement, operations efficiency and return on IT investments. A trusted longterm service provider to Fortune 100 companies across both the software product development and enterprise business segments, Sonata seeks to add differentiated value to leadership who want to make an impact on their businesses, with IT.
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