JUAN JOSE AUGUSTO ALVA SANCHEZ DNI: 10799557 Phone: 566-3270 981358868 / 997002164 / 135*8868 Address: Angélica Palma Street # 117 – San Miguel Email: augusto.alva@outlook.com Website: http://www.augustoalva.tk Date of Birth: 18 AUGUST OF 1978 PROFILE Proactive, creative, communication skills, organization, teamwork acquired through work experience will detail below lines. Resilience, sense of responsibility and group awareness. Ease of connection and expression, dynamic and friendly, great willingness to learn and improve. Advanced knowledge and 10 years of HW and SW support (Apple, Linux, Windows XP, 2003, Server). Ability to work effectively as a part of a team or individually. Proven effective written and oral communication skills in clearly with the clients. EDUCATION PRIVATE UNIVERSITY TELESUP – SYSTEMS ENGINEERING (IN PROGRESS) CONTINUING PROFESSIONAL EDUCATION -
Configuration Surveillance Cameras Trendnet – Macroworld 2013 Configuration NVR Synology (Module Surveillance Station) - Macroworld 2013 Experienced in Linux Fedora CentOS 6 – Perú Linux – 2013 HTML5, CC3, Ajax, JS, UI (Front End) – Sitemass – 2012 Training ITIL & GDF – Technology Campus IBM Perú - 2012 Web Programming with PHP – TECSUP - 2011 Web Page Design – ABACO – 2010 Lean Six SIgma Course – Technology Campus IBM Perú – 2009 CISCO CCNA – CIBERTEC– 2007 Repair of laser printers and dot matrix – EPSON DEL PERU – 2000 INGLES – ICPNA– 1999 Operator, Technical and computer graphic designer – SENATI - 1996-1997 PROFESSIONAL EXPERIENCE
FX-INTSOL, May 2013 – Present Technical Advisor, with clients: MAKRO, RESERCLUB and TRAMONTINA responsible technical area, supporting desktop computers, laptops, mobile devices (WINDOWS, MAC, LINUX), also with laser and dot matrix printers. IBM DEL PERU, March 2008 – March 2013 EUS help desk, onsite support manager 2nd level, IBM SW management and facilities belonging to client SW for Desktop and laptop (IBM, HP, Dell, Apple etc.) Experienced with system Helpdesk Management: ESM, MAXIMUM, SERVICENTER for reports, SLAs. Featured IBM clients where the service is provided: BELCORP, ENERSUR, CALIDDA, EDELNOR COMPUCARE PERU, August 2004 – January 2008 Technical manager computers, computer repair and laptop computers in the laboratory, consulting to external clients, structured cabling, Featured in Falabella Group (Financiera CMR, Corporation Saga Falabella, Corporation Hypermarkets Tottus), y Tech Data (Wholesale computing), Outsourcing Technician.
DAILY LIBERACION, March 2003 – July 2004 Supervisor computing systems, Internet service, hardware and software maintenance of Server NT WorkStation, Windows Computers, Apple Computer’s Macintosh G4 design, OS9.2, printers, dot matrix, inkjet and laser data backups , supervision and HELPDESK users, configuration and installation of SW and HW. DATA BUSINESS, June 2002 –March 2003 Computer technician manager, laboratory computer repair and consulting services to external customers, and home network wiring companies, ticketeras repair, bar code readers and POS LBS. MICROCENTRO (ex MICROLAND), April 1998 – September 2001 Computer technician, responsible for the repair of computers: IBM, Compaq, Apple Macintosh, Acer, HP, Toshiba, etc., Technical visits to customers by having a group of them under my responsibility, maintenance of printers Pc's, configuration or networked devices. PROFESSIONAL PRACTICE, January 1997 – March 1998 LASER HOME SRL. WORKSHOP trainee, commissioned laboratory computer repair and consulting services to external clients EXTRAS WORK: Logos Graphic Design, layout and production of web pages: WEBMASTER http://www.sinomaq.com.pe, http://www.qymera.com.pe, http://www.augustoalva.tk. Photo retouching and related work done outside the office. Structured cabling, HW overhaul laptop, PC, printers, mobile computers settings: corporate Blackberry, Apple iPad. Ability to meet work computer center operator, service monitoring, unlocking accounts, upload and delete computers in AD, add domain users groups, inventory reports scheduled backups and tape backup tape. REFERENCES Manuel Alberto Delgado Manager RRHH - IBM Business Services del Perú La Molina, Lima, phone 994606586 Cesar León Castro Head of Strategic Projects - Telefónica Móviles San Isidro, Lima, phone 995040408 Luis Márquez Macheri Sales Manager - TECH DATA Surquillo, Lima, phone 998114703 Javier Zarate Castellanes General Manager - COMPUCARE PERU Surquillo, phone 6135100 José Vegas Quintana Corporate Operations Manager - FALABELLA PERU San Isidro, Lima, phone 6161066 Walter Echevarría Montesinos General Manager Revista - PROMOCIENCIA San Martin de Porres, phone 999081538 Humberto Valle Bustios Project Manager - DATA BUSINESS San Isidro, Lima, phone 4420004