JOB KATALOG by JicsiOfficial

JOB KATALOG Jakarta International Customer Service Institute

ADMINISTRATIVE OFFICER

ADMINISTRATIVE OFFICER RESPONSIBILITIES INCLUDE: Managing office supplies stock and placing orders Preparing regular financial and administrative reports Administration of company databases

JOB BRIEF We are looking for an Administrative Officer to join our team and support our daily office procedures. A successful Administrative Officer will act as the point of contact for all employees, providing administrative support and managing their queries. Main duties include managing office stock, preparing regular reports (e.g. expenses and office budgets) and organizing company records. If you have previous experience as an Office Administrator or similar administrative role, weâ&#x20AC;&#x2122;d like to meet you. Our ideal candidate also has working knowledge of office equipment and office management tools. Ultimately, you should be able to ensure our administrative activities run smoothly on a daily and long-term basis.

REQUIREMENTS Proven work experience as an Administrative Officer, Administrator or similar role Solid knowledge of office procedures Experience with office management software like MS Office (MS Excel and MS Word, specifically) Strong organization skills with a problem-solving attitude Excellent written and verbal communication skills Attention to detail High school diploma; additional qualifications in Office Administration are a plus

RESPONSIBILITIES Manage office supplies stock and place orders Prepare regular reports on expenses and office budgets Maintain and update company databases Organize a filing system for important and confidential company documents Answer queries by employees and clients Update office policies as needed Maintain a company calendar and schedule appointments Book meeting rooms as required Distribute and store correspondence (e.g. letters, emails and packages) Prepare reports and presentations with statistical data, as assigned Arrange travel and accommodations Schedule in-house and external events

HIRING ADMINISTRATIVE OFFICER

ADMINISTRATIVE ASSISTANT DUTIES AND RESPONSIBILITIES OF THE JOB Central to smooth process and efficiency, an Administrative Assistant job description generally includes some of the below tasks and responsibilities: Answering and directing phone calls to relevant staff Scheduling meetings and appointments Taking notes and minutes in meetings Ordering and taking stock of office supplies Being a point of contact for a range of staff and external stakeholders Preparing documents for meetings and business trips Processing and directing mail and incoming packages or deliveries Greeting and directing visitors and new staff to the organisation Writing and issuing emails to teams and departments on behalf of teams or senior staff Researching and booking travel arrangements for staff members Finding ways to improve administrative processes

ADMINISTRATIVE ASSISTANT JOB QUALIFICATIONS AND REQUIREMENTS Formal qualifications and degrees are not traditionally required for Administrative Assistant roles. However, there are courses and certificates for candidates that are valuable to the role. These include: Certificate in Business Administration Diploma in Business Administration Bachelor in Business Administration

Additionally, requesting knowledge of certain programs in the Administrative Assistant job description will help attract top talent: Proficiency in MS Office, with exceptional knowledge of Excel and PowerPoint Working knowledge of Google Docs Knowledge of project and task management tools such as Basecamp, Trello and Smartsheet

FINANCE OFFICER

RESPONSIBLE JOB: Melakukan penyusunan keuangan perusahaan Melakukan penginputan semuanya transaksi keuangan kedalam program Melakukan transaksi keuangan perusahaan Melakukan pembayaran pada suplier Berhubungan dengan pihak internal ataupun eksternal berkaitan dengan kesibukan keuangan perusahaan Melaukan penagihan pada customer Mengontrol kesibukan keuangan /transaksi keuangan perusahaan Membuat laporan tentang kesibukan keuanganperusahaan Menerima dokumen dari vendor internal ataupun external Melakukan verifikasi pada keabsahan dokumen Entry SAP Melakukan Pelajari budget Membuat laporan manajemen pada induk perusahaan Melakukan accrue pendapatan serta beban pada akun-akun tertentu Menyiapkan dokumen penagihan invoice/kuitansi tagihan bersama kelengkapannya Melakukan rekonsiliasi dengan unit lain

JOB DESCRIPTION Membuat laporan piutang mingguan dan bulanan Memeriksa semua data yang masuk ke bank Memeriksa data-data tagihan yang belum dialokasikan ke Accounting Membuat kasbon debet tagihan ke Accounting Membuat faktur pajak Membuat laporan keuangan Menganalisa kompetitor dan tren market Manajemen keuangan Menerima keluhan atau masukan terhadap invoice

REQUIREMENTS Memiliki kemampuan menganalisa yang baik Memiliki pengetahuan yang luas terhadap keuangan Mengerti alur akuntansi dSmartsheet

MARKETING OFFICER

JOB PURPOSE: Responsible for all marketing strategies and activities within the company. Oversees the marketing department and provides direction and feedback on major projects. Makes key decisions regarding product distribution, budgeting, branding, and sales. Works with other company officers to set the overall direction and objectives for product and service offerings.

JOB DUTIES: Acts as the highest-ranking employee in the marketing department Assists in the interviewing, hiring, and training of key marketing staff members, including marketing managers and consultants Research and analyses market trends, competitor offerings, demographics, and other information that affects marketing strategies Uses research findings and analysis to provide direction to marketing managers regarding upcoming marketing projects, new products or services, and overall strategy Identifies areas for improvement in product offerings, sales tactics, marketing strategy, and promotional activities Approves all marketing campaigns and plans before they are implemented Weighs in on important decisions involving product advertising, packaging, media channels, and branding Maintains the department's budget and ensures all marketing activities are costeffective Works with other company officers to establish budgets and marketing objectives

SKILLS AND QUALIFICATIONS: Advanced Degree in Marketing Business or a Related Field Extensive Marketing Experience Understanding of Business Practices, Budgeting, Financial Knowledge, In-Depth Research and Analysis, Computer Proficiency, Interpersonal Communication, Client Relationships, Writing, Public Speaking, Creativity Innovation, Adaptability, Leadership, Managerial Skills, Multi-Tasking Big-Picture Thinking

JUNIOR ACCOUNTANT

JOB PURPOSE: Provides support to senior accountants Follows direction of accounting manager Shadows staff accountants as a sort of apprentice, learning and refining accounting skills and decision-making abilities, Responsible for processing, recording, maintaining and reconciling accounts Prepares reports in compliance with established policies and regulations Analyses expenditures against budget Position is introduction to accountant role

JOB DUTIES: Assists staff accountants in performing general ledger functions Records and codes financial transactions for department expenditures, project costing, and company profitability Verifies and confirms data for given accounting systems Compiles financial information to prepare reports for job costing, budget analysis, and overhead accounting Track expenses for companies, departments, and projects Informs staff and clients about procedural and regulatory requirements Works to ensure compliance in all financial transactions. Ensures files are indexed, verified, and available in accordance with company policies, industry standards, and legal regulations

SKILLS AND QUALIFICATIONS: Functional competency in, understanding of, and ability to apply local, state, and federal policies and regulations to ensure compliance Knowledge of standard accounting practices and terminology Administrative skills, Analytical skills Communication skills Ability to work as part of a team Understanding of filing systems Four-year degree required, CPA preferred

SALESMAN SALESPERSON

JOB PURPOSE: Provides first class sales by answering any questions the consumer might have about a product. Acts as a liaison between consumer and manufacturer. Acts as an expert in selling goods to consumers that meet their needs and desires.

JOB DUTIES: Meets with customers in a sales environment to drive product sales and knowledge Demonstrates advanced product knowledge Adheres to any and all company policies and procedures Makes sales appointments with clients Teams with other employees to make sure that products are available and in stores Generates new leads by meeting with consumers Follows up with any clients to make sure that they are satisfied with the product Assembles any and all product displays in a given market Meets with retail associates to make sure that product is being sold Finds new target markets and penetrates them to drive sales Discovers how to market products to new users Understands how to push given products to consumers based on environment and current trends Uses the Internet to push products to a given target market Works with the marketing department to develop new sales strategies and how to make them work Teaches other sales consultants on how to make sales to potential consumers Discovers target markets and advantages of other companies Demonstrates advanced sales knowledge for the purpose of innovative new sales

SKILLS AND QUALIFICATIONS: Time Oriented Friendly Sales Product Knowledge People Person Great Written and Verbal Communication Skills Writes Reports Presentations Public Speaking Product Demonstration Strategy Sales Reports

TAX ACCOUNTANT

JOB PURPOSE: Applies knowledge of tax compliance and tax accounting principles to oversee and prepare all company tax compliance reports, while reporting budgetary concerns and taxation effects of business decisions to company managers. Offers knowledgeable tax advice to clients and across company departments.

JOB DUTIES: Prepares company and client tax forms and data while offering tax accounting advice to both clients and internal company departments Maintains and updates working knowledge of tax laws and regulations, including new filing practices, deadlines, and any company-specific information Prepares tax accruals for company records and accounts Corresponds with other departments, including marketing and production, to understand business practices and new projects, and communicates the tax implications of all business practices to senior company managers Develops strong relationships with clients, including understanding their business practices and specific tax information needs Assists with preparing annual financial records, including meeting deadlines and ensuring all financial practices and records comply with accepted accounting standards Works with financial management officials to develop tax strategies that involve both incentives and taxcompliance recognitions Reviews work by junior team members, recognises training opportunities for junior team members, and offers knowledge and support to develop team member performance

SKILLS AND QUALIFICATIONS: CPAUK (Certified Public Accountants Association) Affiliation Degree in Accounting or Equivalent Studies Previous Experience with Tax Compliance, Income Tax Knowledge, Proficient with Analysing Spreadsheets, ComputerLiterate, Research Skills, Excellent Written and Verbal Communication Skills, Team Leadership Self-Motivated, Detail-Oriented, Comfortable Working Under Pressure, Effective Management of Sometimes Tight and Conflicting Deadlines

COMPUTER TECHNICIAN

JOB DUTIES: Performs various duties depending on circumstances and current company needs Installs software and hardware systems, including new equipment, anti-virus programs, CRM programs, and other tools commonly used by a company's team members Uninstalls old programs Strives to resolve malware and virus issues within personal workstations and a company's network Repairs and maintains servers, personal computers, and other technology equipment Works with team members to troubleshoot both complex and routine computer issues Contributes to the overall operations of a company by writing and distributing memos about best practices for computer use Performs one-on-one computer coaching on technology when necessary Configures computer networks Communicates with individuals by phone and email to solve technical problems Stays abreast of current trends and technology and makes recommendations that will help a company keep up with technology standards in the industry Adapts quickly to changing circumstances, new standards, and requests by company management Acts quickly in crisis situations so the company can resume normal operations as soon as possible

JOB PURPOSE: Serves as technical support for a company. Helps team members in various departments troubleshoot technology issues. Maintains computer equipment and keeps equipment updated. Enforces policies to promote data security. Trains other employees how to remedy basic computer technical issues.

SKILLS AND QUALIFICATIONS: Bachelor's Degree in Computer Science or Information Science Network Knowledge Strong Oral Communication Skills Good Coaching Skills Enthusiasm Ability to Meet Deadlines Technology Industry Knowledge Extensive Software Knowledge Problem-Solving Skills Dedication to Network Security

PURCHASING

JOB DUTIES: Keeps up to date on the company's needs in order to order supplies when they are necessary Performs comparison shopping and negotiations to secure lower prices on materials the company needs Seeks out high-quality products that will help the company operate smoothly and reach its goals Operates as a key member of a purchasing team Prepares reports and communicates with management about offered prices on products to obtain final approval for purchases Keeps an eye on inventory and makes orders or puts a hold on automatic orders if on-hand supplies call for doing so Coordinates with company branches in different locations to make sure each branch receives cost-effective supplies in a timely manner Uses a keen understanding of the industry to know which supplies are most important and where to look for reliable, reasonably priced suppliers Works well under tight deadlines Negotiates faster-than-usual delivery of needed items so the company's operations go uninterrupted Keeps a highly organised schedule Constantly looks for ways to cut back on the company's expenses Works well as a member of the team and communicates with team members about the progress on certain projects

JOB PURPOSE: Makes sure business maintains an adequate supply of necessary materials. Organises materials and helps in negotiating the best price. Helps to manage overall inventory.

SKILLS AND QUALIFICATIONS: Highly Organised Motivated Basic Math Skills Team Player Experience Enthusiastic Disciplined Adaptable Self-Starter, Decisive Ability to Multitask Goal Oriented Communication Skills Understanding of Industry Works Well Under Pressure Excellent Negotiation and

TREASURER

JOB DUTIES: Specialises in one of five core treasury functions, as outlined by the Association of Corporate Treasurers: treasury controls and operations, risk management, financial management, liquidity and cash management, or funding and capital markets Assesses a company's cash flow by anticipating its incoming cash and outgoing commitments Oversees a company's cash balance on a daily basis to assess its liquidity and ensure its healthy financial operation Develops risk management policies and consults with colleagues to implement them throughout an organisation Pursues and reviews new business opportunities and corporate acquisitions and assesses them for financial viability and potential profit Serves as financial and business development consultant for an organisation Confers with specialised colleagues, such as legal experts, accountants, and tax professionals in order to make fully informed decisions Negotiates contract and loan terms with lenders and other financial institutions Develope and maintains positive relationships with bankers and lenders Maintains an up-to-date working knowledge of financial and legal regulations that may affect company decisions or policies Presents updates, advice, and findings for executives, senior managers, and board members at regular company meetings

JOB PURPOSE: Maintains and improves a company's financial standing, guides financial policy, advises regarding investment opportunities, collaborates with colleagues to determine funding opportunities, and assesses and manages financial risks.

SKILLS AND QUALIFICATIONS: Master's Degree in Finance or Management Knowledge of Accounting and Economics Mathematics Skills Business Understanding Knowledge of Financial Markets Written and Verbal Communication Interpersonal Communication Familiarity With Information Technology Attention to Detail, Accuracy, Sense of Ethics, Analytical Thinking, Critical Thinking, Decision Making

INTERIOR DESIGN

JOB PURPOSE: Combine artistic flair and creativity to design unique and comfortable spaces for residential and/or commercial properties, while also making guests who come to the space also feel relaxed and at ease while visiting.

JOB DUTIES: Work on a variety of projects, ranging from designing areas in shopping malls and other retail spaces, hotel lobbies and corporate buildings, and peopleâ&#x20AC;&#x2122;s homes Create basic designs with AutoCAD and other design software Meet frequently with clients to accommodate their needs and desires for the space Shop for and select pieces and items that complement each other and the surrounding space (such as decor items, paint colours, materials, and pieces of furniture) Stick to a budget set by the client Build relationships Rely on contacts within the industry to get the best pricing and options for each individual customer

CHIEF OPERATING OFFICER

JOB PURPOSE: Plans, directs, and oversees a company's operational policies, rules, initiatives, and goals. Helps organivsation execute long-term and short-term plans and directives by implementing judgement, vision, management, and leadership.

JOB DUTIES: Measures effectiveness and efficiency of operational processes both internally and externally and finds ways to improve processes Developsand implements growth strategies Acts as a liaison between company and client for quality assurance Raises capital through banks or outside investors to help foster growth or obtain sales goals Provides mentoring to all employees, including management Motivates staff to meet or surpass organisational and sales goals Coordinates with human resources department to recruit skilled talent and keep the best employees Oversees daily operations and makes adjustments as necessary Presents new ideas and cash flow strategies to board of directors and other company officers Directs acquisitions and sales of assets to meet organisation goals Evaluates newly implemented sales plans Provides a system for employee salaries and benefits, and makes sure employees feel valued Promotes communication between colleagues for the benefit of information flow and to curb any problems that arise

SKILLS AND QUALIFICATIONS: Computational Skills Interpersonal Skills Legal Compliance Customer Service Financial Analysis Certification Logistics Knowledge Industry Knowledge Accounting Knowledge IT Knowledge Public Speaking Problem Solving Plan Implementation, Critical Thinking Presentation Skills Motivational Knowledge Product Knowledge Leadership Time Management Crisis Management Risk Management, Exceptional Oral and Written Communication Skills, Budgeting and Sales Experience, Strategic Planning, Business Development

ELECTRICIAN

JOB PURPOSE: Uses a working knowledge of electrical systems to conduct maintenance, faultfinding, and diagnostics on existing systems. Installs new electrical systems, including lighting and heating, to customer standards and to maintain those systems while upholding safety guidelines and complying with codes and regulations

JOB DUTIES: Diagnose and repair electrical problems in commercial and domestic electrical systems, including fault-finding, rewiring, and monitoring Assess the parts needed for a job and place orders for those parts Conduct routine maintenance and testing on commercial and domestic electrical systems, and ensure installations are to manufacturer standards, including in fire alarms and security systems Rewire faulty electrical systems, such as lighting, heating systems, and alarms Ensure good quality workmanship which upholds company standards, complies with building codes, and follows safety requirements Work alone to find and present faults and concerns in electrical systems without receiving explicit direction Provide exceptional customer service and answer any customer questions Install electrical systems to 17th edition wiring regulations, including installing heating and cooling systems Provide professional assessments and advice for customers Possess working knowledge of Siemens Building Management Systems and Phillips lighting systems

BUSINESS DEVELOPMENT

JOB PURPOSE: Leading efforts to establish and retain business growth opportunities. Primarily obtaining new clients and fostering business relationships to increase revenue from sales.

JOB DUTIES: Leading a team of other business development professionals Assessing team performance when it comes to growing the business through client acquisition and sales Maintaining relationships with staff and keeping up-to-date on their work progress Reporting on the most productive sales professionals Writing reports and analysing relevant business data Presenting findings to the team and executive members of staff Determining the reasons for profits and losses Assuming responsibility for the success or failure of strategic decisions Promoting a culture of growth through sales across the business Educating team members on best business practices and techniques for increasing effectiveness Finding new clients and promoting sales to them Identifying key accounts Fostering familiar relationships between clients and the business development team Following up on client leads Being knowledgeable about products and services offered by the business Selling products and services in person and over the phone Raising the company profile by attending expositions and seminars Suggesting new projects such as product development to tap into new markets

SKILLS AND QUALIFICATIONS: Leadership Education Charisma Sales Communication Finance Marketing Report Writing Spreadsheets Problem-Solving Independence Teamwork

RETAIL STORE MANAGER

RETAIL STORE MANAGER JOB PURPOSE: Managing employees at a physical store location. Increasing sales by communicating with clients and account holders. Maximising the efficiency of the store's operation.

JOB DUTIES: Helping customers with difficulties Fulfilling sales obligations Reporting on the profit of the retail store and whether it is reaching financial goals Scheduling employees to cover all hours of operation without scheduling overtime unless it is completely necessary Communicating with customers, staff, the company, senior employees, employees at other stores, etc. in person, over the phone, and by email Ordering stock and making sure items are on the shelves and displayed attractively Conducting inventory and investigating possible causes for discrepancies Participating in the hiring process for new employees including interviewing, recommending the best candidates, suggesting starting pay rates, and training new employees Resolving conflicts between staff members as well as between staff and customers Complying with regulations on store operations Monitoring staff behaviour, attitude, and presentation to make sure they are a positive reflection of the retail store's values Sharing product knowledge with customers and with store's team members Delegating tasks to staff such as cleaning, stocking, customer support, or working the cash register Calling existing customers and large account holders to encourage continuing sales Inspiring the team to do their best by being a role model and an authoritative example of their possible future with the company

SKILLS AND QUALIFICATIONS: Management Leadership Sales Positive Attitude Delegating Scheduling Interviewing Hiring Training Risk Assessment Quality Control Finance Product Knowledge Customer Service Regulations Reporting Inventory Communication

QUALITY ASSURANCE

QUALITY ASSURANCE JOB PURPOSE: Preventing errors in manufacturing or production that lead to product defects. Testing products extensively before their release.

JOB DUTIES: Working together with a Quality Assurance (QA) team to assess product problems and brainstorm solutions Checking that raw materials or components involved in the production process are of suitable quality Inspecting production machinery and employees to make sure the production process runs smoothly Writing production plans that minimise risk of mistakes during production Estimating time involved in assuring each product's quality Meeting project deadlines Writing and reviewing testing plans Performing stress tests that expose the product to increased temperature, vibration, and humidity Investigating causes of defects that occur during the testing phase Assessing whether employees need training to prevent mistakes during production Creating test plan automation procedures Suggesting improvements to company infrastructure and processes to prevent future mistakes during production Communicating with Quality Control about existing defects and how to prevent them in future products Communicating with other departments such as project management and engineering to coordinate scheduling for QA testing

SKILLS AND QUALIFICATIONS: Risk Technical Knowledge Thoroughness Communication Planning Project Management Assessment Analysis Resource Management Timeliness Product Testing Writing Scheduling Computer Literacy Organisation Multi-tasking Troubleshooting Compliance

RECEPTIONIST

JOB PURPOSE: Directing visitors to a business site to a proper department/office location. Answering phone calls, letters, and emails and/or directing these communications to the correct department/staff person. Making clients and visitors to the site feel welcomed and answering all of their questions.

JOB DUTIES: Taking and directing calls, possibly through a switchboard Completing administrative tasks like filing and delivering and accepting mail Cleaning, organising, and maintaining the reception area Keeping basic office supplies like pens stocked and accessible to visitors Ordering supplies for the rest of the office Signing in visitors and supplying them visitor's badges Using the Public Address (P.A.) loudspeaker system as needed to call for people and make announcements Setting up meeting facilities Arranging for catering for meetings and daily office use Greeting visitors to the facility warmly and offering them help immediately Providing customer support Answering questions about products Answering questions about office hours and who is in the office at any given time Interacting with other departments such as Information Technology (IT) when someone needs more technical assistance Scheduling appointments and meeting times Maintaining front door security and reporting any suspicious activity Putting through sales and/or assisting clients making orders

SKILLS AND QUALIFICATIONS: Friendliness Knowledge of the Business Attentiveness Good Memory Communication Product Knowledge Helpfulness Organisation Filing Sorting Post Answering Phones Multi-tasking Customer Support Scheduling Sales Marketing Security

DIGITAL MARKETING

DIGITAL MARKETING JOB PURPOSE: Develops strong and innovative digital marketing strategies, using SEO, PPC, and other techniques to drive traffic to company pages and generate interest in company products and services. Creates engaging written, graphic, and video content while staying up-to-date on latest marketing technologies and social media.

JOB DUTIES: Develop and implement SEO and PPC strategies Create and manage link building strategies, content marketing strategies, and social media presences Innovate and present new marketing platforms and strategies Develop engaging online content including clickbait, forums, videos, graphics, and blogs; monitor and analyse content success Forecast marketing campaign growth and ROI for marketing campaigns Manage email and social media marketing campaigns Contact, interview, and hire third party graphic designers, web designers, and videographers to create unique and engaging content Use Google Analytics, Google AdWords, and other relevant sites Drive traffic to company pages Develop and manage projects and team members, including delegating tasks, reviewing team member work, adhering closely to deadlines and to budget, developing and revising ideas, and implementing projects Keep abreast of new social media sites, web technologies, and digital marketing trends; implement these new technologies in developing campaigns and update current campaigns to include new information

SKILLS AND QUALIFICATIONS: Bachelor's Degree in Advertising or Marketing 1-4 Years Experience in Marketing Strong Written and Verbal Communication Skills, Editing Self-Motivated, Strong Leadership Skills, Team-Oriented, Goal-Oriented, Strong Attention to Detail, SEO, PPC, Google AdWords, Content Management Systems, Photoshop, InDesign, Facebook, Twitter, Microsoft Office

GRAPHIC DESIGN

JOB PURPOSE: Creates visually appealing documents, presentations, and web content that will draw in customers and help to describe a brand. Understands the needs of the client and the organisation prior to starting a new design, since many companies have specific elements within their brand guidelines that all designs must strictly adhere to prior to going out into the public.

JOB DUTIES: Meeting with clients and discussing options for brand messaging, images, and style Providing clients with timelines of when projects will be complete Using creativity and flair to design unique and appealing pieces that the client likes Giving multiple options to clients or redesigning projects as needed Presenting new concepts and ideas to clients Communicating back and forth by sending proofs and making any requested changes Aid in the print process for printed materials Act as liaisons between printers and the clients to make sure to meet all needs

SKILLS AND QUALIFICATIONS: Degree from a university in graphic design is very useful when looking for jobs, although some positions don't require it, Adobe InDesign, Illustrator, Photoshop, Any other design programs that clients prefer Working as a Member of a Team to develop new concepts and ideas Ability to Take Criticism and Make Changes Good Customer Service Skills, a Strong Work Ethic, Ability to Work Independently Creative Thinking.

ARCHITECT

JOB PURPOSE: Designing new buildings, alterations, extensions, or restoration projects. Working with clients to ensure their designs are functional and within budgetary restraints.

JOB DUTIES: Meeting with clients to discuss project objectives, needs, and budget Preparing and presenting design proposals, including detailed drawings of finished buildings, renovations, or restorations Meeting with construction professionals and clients to discuss feasibility of designs Reviewing local rules and regulations to ensure the construction project falls within all constraints Creating detailed drawings and specifications for architectural projects Specifying the materials needed for construction of projects Working with computer-aided design software to create blueprints and images Working with contractors, surveyors, and building service engineers to create a construction schedule and bring the designs to fruition Coordinating work between various contractors Supervising construction of buildings to ensure projects meet deadlines, stay on budget, and adhere to the original vision for the design Visiting proposed locations and building sites Resolving issues that come up during construction Participating in project management throughout the construction

SKILLS AND QUALIFICATIONS: Outstanding Visualisation Skills Understanding of Construction Technologies Visual Communication Skills Attention to Detail Drawing Skills Knowledge of Building Codes Registration with the Architect's Registration Board Minimum of Seven Years Combined Study and Practical Experience; Written and Oral Communication Skills High Levels of Creativity Ability to Work Well Under Pressure

PROCUREMENT MANAGER

PROCUREMENT MANAGER JOB PURPOSE: Purchases goods or services for their employer to use or sell. Ensures employer obtains quality products for competitive prices in a timely fashion. Plays an integral role in ensuring a company sticks to budgets and operates profitably.

JOB DUTIES: Liaises with key company employees to determine their product and service needs Monitors business trends and product availability to pay the best price for company goods and services without sacrificing quality or delivery times Nurtures relationships with suppliers to negotiate the best prices for company Identifies and researches potential new suppliers Researches new products and services to meet company's goals Assesses total costs of company purchases Develops and implements strategies for procuring, storing, and distributing goods or services and maintaining stock levels Oversees a team of purchasing agents (in large companies) Reports to the chief procurement officer

SKILLS AND QUALIFICATIONS: People Person Good at Networking Excellent Written and Oral Communication Skills Data Analysis Superior Organisational Skills Good Business Instincts Mathematics Skills Good Negotiator Financial Analysis Skills Understanding of Supply Chain Management Procedures Logistics Skills Strategic Planning Abilities Knowledge of Supply Management Software (Database Management, Inventory Management Management, and Enterprise Resource Planning, and General Office Programs), Specialised Industry Knowledge, Experience as a Procurement Clerk or Junior Bachelor's or Master's Degree in Business, Logistics, Supply Chain Management Engineering, Economics, Applied Science, or a Related Field, Especially Those Accredited by the Chartered Institute of Procurement and Supply (CIPS).

CUSTOMER SERVICE

CUSTOMER SERVICE JOB PURPOSE: Develops a culture of customer satisfaction through timely and thorough handling of complaints. Works in a fast-paced environment to address customer issues submitted via telephone, email, live chat or instant message.

JOB DUTIES: Answers customer support messages via telephone or Web promptly to enhance the customer service experience Patiently listens attentively to customer and connects them with the appropriate department to address their needs Quickly learns the functions of the system to log in and respond to customer complaints Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management Keeps sensitive information and financial records private and confidential Works with management to maintain best practices for efficient communication with customers Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers Address costumer questions about new products, services, promotions on sales Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience Willing to learn from management to properly apply company policy to customer solutions Contributes to bottom lines sales by increasing customer satisfaction

SKILLS AND QUALIFICATIONS: Good Communication Skills Customer Service Support Experience Excellent Listening Skills Results-Driven Able to Work as a Team Ability to Work in Fast-Paced Environment Ability to Work Under Pressure Pays Attention to Detail Fast Learner, Engaging Personality Problem-Solver, Analytical, Patient, Skilled Typist, Multi-tasking Prioritising, Phone Etiquette

CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVE JOB PURPOSE: Contribute to thriving sales team with great customer services and the ability to meet the needs of clients who need assistance. Provides sales and customer service support to customers calling, emailing, live chatting or instant messaging the team.

JOB DUTIES: Prioritise and process customer orders and requests submitted by telephone, email, live chat or instant message Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products Maintain thorough and accurate customer service records Keep confidential records and financial information private and secure Learn how to use database systems and technology to deliver great customer care Liaise with company suppliers to arrange collections, deliveries item repairs, correspondence and email management as needed Work as part of the sales team to drive positive company sales results Help customers register online and process their orders Check product availability for customer orders and order or restock items if necessary to satisfy the customer Assist financial department with customers on security checks, accounting enquiries or flagged accounting issues raised by the customer Communicate with customers about their orders, including any delays or changes in delivery

SKILLS AND QUALIFICATIONS: Friendly, Patient, Able to Work in a Fast-Paced Environment Able to Work as a Team Attentive to Detail Able to Work on Deadline Able to Prioritise Customer Orders Critical Thinker Problem-Solver Listening Skills Accurate Record-Keeping

SALES REPRESENTATIVE

SALES REPRESENTATIVE JOB PURPOSE: Meets customer needs by being available around the clock. Sells products to consumers to meet their needs and desires.

JOB DUTIES: Finds new and innovative ways of meeting the demands and needs of customers Contributes to the sales team by meeting deadlines and goals Travels to meet with potential clients Allows sales team to make their goals by contributing to a team atmosphere Acts as a liaison between manufacturer and retail stores Makes sure that all products are in proper placement Sets up displays as necessary Meets with clients regarding product sales and promotions Invents new and innovative ideas for product promotion Works with other departments to meet sales goals Resolves any and all customer complaints as it pertains to the products Makes face-to-face sales with any consumers Makes orders as it pertains to products in store locations Provides pamphlets and other written material to encourage consumers to purchase products Analyzes the competition to prevent a decline in sales and maintain market share Attends any conventions that promote the sale of the product Engages customers by finding their needs and resolves any complaints that a customer may have Writes orders and ensures that product arrives in a timely fashion Motivates others in the sales department to meet sales goals

SKILLS AND QUALIFICATIONS: People Person Sales Oriented Customer Satisfaction Financial Analysis Travel Product Knowledge Presentation Skills Public Speaking Great Written and Verbal Communication Skills Basic Computer Literacy Basic Math Skills Financial Ratio Knowledge Team Building Leadership Client Relationship Management Motivator

INTERNAL AUDITOR

JOB PURPOSE: Protects assets for a company or organisation, ensures compliance with internal procedures, and maintains knowledge of federal and local regulations.

SKILLS AND QUALIFICATIONS: Bachelor's or Master's Degree in Accounting or Finance, Accounting, Auditing, Knowledge of Legal and Financial Systems, Documentation and Record Keeping Attention to Detail Problem Solving Critical Thinking Analysis, Teamwork, Written and Verbal Communication Interpersonal Communication.

JOB DUTIES: Ensures a company or organisation complies with internal regulations and established control protocol Examines documentation, including reports, statements, records, and memos to gather information Reconciles documentation with actual inventory or assets to ascertain accuracy Completes standard paperwork and questionnaires to confirm internal controls Participates in meetings with individuals and departments to update auditees on findings and the audit process Prepares reports and preserves documentation pertaining to audits for internal record Presents summarised findings concerning audit results and trends for internal groups Analyses audit results to determine methods for increasing profits and decreasing unnecessary costs Makes recommendations for the best ways for a company to avoid fraud and reduce waste Assesses best financial practices for an organisation and makes relevant, informed suggestions Keeps up-to-date on audit procedures and regulations by attending conferences, workshops, and continuing education seminars Participates in industry organisations and develops a professional network Develops a speciality in auditing a particular industry, such as health care or government Works with a team to achieve company goals May work extra hours during busy audit seasons or to meet certain milestones

FINANCIAL CONTROLLER

JOB PURPOSE: Responsible for the efforts and results of the financial department. Reporting to the Chief Financial Officer (CFO) in regards to all financial and accounting activities. Overseeing financial department staff in day-to-day operations.

SKILLS AND QUALIFICATIONS: Bachelor's degree or master's degree in accounting, business, economics, finance, or a related field several years of experience in a business or finance environment, management experience, leadership skills, interpersonal skills Outstanding mathematical skills honesty, integrity, reliability, solid written and verbal communication skills High attention to detail organisational skills Critical thinking and problemsolving skills Research skills Computer skills, understanding of data privacy standards.

JOB DUTIES: Oversee all company accounts and investments Create monthly and annual reports to identify results, trends, and financial forecasts Manage cash flow by tracking transactions and regularly reviewing internal reports Supervise and manage financial department staff, including accountants and financial assistants Motivate and lead finance team members by clarifying roles and providing helpful feedback Suggest updates and improvements for accounting systems, including payroll and invoicing Ensure that all financial transactions are properly recorded, filed, and reported Establish and implement financial reporting systems to comply with government regulations and legislation Collaborate with auditing services to ensure proper compliance with all regulations Develop budgets and financial plans for the company based on research and data reports Review all financial plans and budgets regularly to look for cost reduction opportunities Examine all financial reports and data closely to check for discrepancies Create systems to prevent errors in data collection and calculations Report to the CFO with timely and accurate financial information Assist the CFO in presenting reports to senior executives, stakeholders, and board members.

SOCIAL MEDIA ASSISTANT

JOB PURPOSE: Works closely with community manager or social media manager to create engaging content for a company's social media presence, including keeping social media channels updated and brand-focused, and seeking out new social media avenues and ways of connecting with audiences.

SKILLS AND QUALIFICATIONS: Marketing or Social Media Marketing Degree Preferred Technology Skills Content Writing Graphic Design Campaign Execution Teamwork Self-Motivation Strong Communication Skills Idea Presentation SEO and PPC Proofreading, Strong Customer-Service Skills, Enthusiasm, Detail-Oriented, Collaboration

CUSTOMER SERVICE MANAGER

JOB PURPOSE: Leads team of customer service representatives to quickly, calmly and confidently address customer issues with service, delivery or condition of products. Maintains professional environment for customer service team to thrive to solve problems and increase customer satisfaction, leading to an increase in sales.

SKILLS AND QUALIFICATIONS: Good Communication Skills Leadership Experience Critical Thinker Problem Solver Analytical Customer Service Accurate Record Keeping Knowledge of Workplace Health and Safety Laws

JOB DUTIES: Oversees all aspects of the customer service experience to troubleshoot processes and procedures and make improvements of customer service quality Implements effective processes for customer service representatives to interact with customers via telephone, email, live chat or instant message Provides training on handling of sensitive customer service issues Monitors and reviews processes for ways to make procedures more time and costeffective Makes regular reports to upper management about department milestones and progress Holds regular meetings with department staff to discuss expectations and hear team concerns Plans and maintains departmental budget Responsible for department recruitment and retention, as well as accurate and regular reports regarding staff changes Coordinates with sales department to incorporate plans to increase customer satisfaction Manages issues with the staff through assessment and subsequent corrective action protocol Ensures work environment is compliant with all applicable laws and regulations Maintains confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure Liaises with upper management, vendors, contractors and key stakeholders to ensure quality of products and efficiency of department

RECRUITMENT

JOB PURPOSE: Assessing the skills, experience, and qualifications of potential job applicants and inviting suitable candidates to become part of the business.

JOB DUTIES: Receiving requests from the human resources department for new job availability Creating job postings and putting them up online on sites like Monster.com Advertising job availability through online channels and other media Browsing social networking sites like LinkedIn for suitable job profiles with required skills Attending job fairs and other events and searching for talent Communicating by phone, email, and in person with job candidates to figure out things like availability and hiring timelines Interviewing potential job candidates Performing other assessments of job candidates' skills, such as by giving a written test or hiring for a trial period, etc. Travelling to various locations near and far to find the best possible candidate Reading resumes/CVs, job applications, and cover letters and creating a mental picture of the applicant Judging applicants based on knowledge, skills, abilities, and other characteristics Reaching out to a number of applicants large enough to guarantee a more than satisfactory hire after interviewing Recruiting candidates that mesh with the existing company culture Recruiting candidates within a preset timeframe for continued business productivity Recruiting apprentices and trainees that have the potential to grow into skilled workers Networking with industry professionals and employment agencies who may know suitable candidates Writing offer letters and participating in negotiation over salary and job duties

SERVICE TECHNICIAN

JOB PURPOSE: Provides exceptional vehicle servicing and repair by using latest diagnostic technology and techniques to identify vehicle issues. Completes repairs in time allotted while keeping to dealer, brand, and company standards, and delivers vehicles to customers or service advisors on schedule.

SKILLS AND QUALIFICATIONS: Technical Apprenticeship Preferred Knowledge of Mechanics Knowledge of Electrical Systems Dealership Experience Customer Service Skills Experience With Used Vehicles Detail-Oriented Strong Organisation Team Leadership Skills Strong Communication Skills UK Driver's License Creative Problem-Solving Troubleshooting Vehicle Diagnostics

JOB DUTIES: Performs diagnostics, maintenance, and repairs on many types of vehicles while maintaining company and industry standards and adhering to time constraints TestÂ vehicle repairs and communicates issues to service manager and service advisors; conduct additional repair work as advised by managers or advisors Uses manufacturer diagnostic equipment to ensure diagnostics, testing, and repairs are thorough and to highest quality Maintains a working knowledge of a diverse number of motor vehicles and works to enhance and improve that knowledge with new vehicle models and new industry standards, practices, and technologies Replaces parts and components and keep detailed, organised records of all repair work done on each vehicle Keeps work area clean, neat, and to company standards, especially to ensure safety of all team members Communicates with service managers about parts ordered, parts required, and timeliness of order completion Advises on other issues vehicles display, including common issues vehicles of certain makes and ages develop, and offers timelines for future vehicle repair needs

LEGAL ASSISTANT

JOB PURPOSE: Supports staff attorneys by performing the clerical and administrative work that requires knowledge of legal terms, documents, and procedures. Works side by side with firm attorneys. Organises attorney efforts. Often assigned to one attorney, a group of attorneys, or a single practice focus.

SKILLS AND QUALIFICATIONS: Research skills Legal knowledge Administration skills Organisation skills Ability to support client confidentiality Strong analytical skills Ability to work as part of a team Strong attention to detail Ability to detect similarities and trends, both within new information provided and with previously processed details Experience working in a legal setting strongly preferred Minimum two-year degree required, Bachelor's degree preferred

HOTEL MANAGER

JOB PURPOSE: Overseeing the daily management of the facility and staff members working at a hotel to make sure all customers have a positive experience during their stay, helping market the hotel to the public, and directing the services offered at the hotel, such as meetings and events.

SKILLS AND QUALIFICATIONS: Good Customer Service Willingness to listen and respond to complaints Understand and resolve concerns from guests Strong Organisational Skills Knowledge of Sales and Event Planning Accounting and Financial Management Problem Solving Skills for both customers and staff members that have problems at the hotel Good Leadership to help oversee and motivate staff members

JOB DUTIES: Managing staff and overseeing schedules to make sure all departments have enough employees to provide assistance to guests Aiding with budget creation and management Assisting event planners with large-scale business and personal events Overseeing beverage and food operations for events and individual guests Working with security officers to promote a safe atmosphere for guests and staff Recruitment and staff management Providing customer service and accommodating clients who need extra assistance Managing departments and teams Providing training on changes in services Scheduling and overseeing maintenance and repairs in individual rooms and common areas Working with inspectors to ensure facility meets all requirements

FINANCE MANAGER

JOB PURPOSE: Responsible for the financial health of a company or organisation. Producing financial reports and developing strategies based on financial research. Guiding senior executives in making sound business decisions in the long and short term.

SKILLS AND QUALIFICATIONS: Advanced degree in accounting, business, economics, finance, or a related field Several years of experience in a finance role Superior mathematical skills Leadership skills and experience Employee management Understanding of data privacy standards Solid communication skills, both written and verbal Public speaking skills Deep understanding of business principles and practices Superior attention to detail Organisational skills Planning skills Research skills Analytical skills Critical thinking skills Problem-solving skills Computer skills Multi-tasking abilities Integrity, honesty

JOB DUTIES: Monitor the day-to-day financial operations within the company, such as payroll, invoicing, and other transactions Oversee financial department employees, including financial assistants and accountants Contract outside services for tax preparation, auditing, banking, investments and other financial needs as necessary Track the company's financial status and performance to identify areas for potential improvement Seek out methods for minimising financial risk to the company Research and analyse financial reports and market trends Provide insightful information and expectations to senior executives to aid in long-term and short-term decision making Review financial data and prepare monthly and annual reports Present financial reports to board members, stakeholders, executives, and clients in formal meetings Stay up to date with technological advances and accounting software to be used for financial purposes Establish and maintain financial policies and procedures for the company Understand and adhere to financial regulations and legislation.

INFORMATION TECHNOLOGY

JOB PURPOSE: Supports information technology (IT) systems and users, installs computer systems and software, and maintains computer networks and connectivity.

SKILLS AND QUALIFICATIONS: Bachelor's Degree in Computer Science or a Related Field Knowledge of Computers and Networks Knowledge of Software and Hardware Decision Making Problem Solving Critical Thinking Written and Verbal Communication Interpersonal Communication Attention to Detail Ability to Work Under Pressure Ability to Meet Goals Patience

JOB DUTIES: Provides IT support, training, and orientation for new technology users Offers troubleshooting, support, and repair when IT equipment or networks malfunction Provides phone, live chat, or in-person support, depending on the organisation's scope Demonstrates great customer service skills, listens carefully, and exercises patience Documents daily tasks, training, and support sessions to inform the department and organisation better regarding IT support needs Maintains records of hardware and software inventory Assists with maintaining information security through controlled hardware or software installation and staff education Works with a team of installation, network, security, and support specialists Follows emergency plans for equipment, power, or security failures when necessary and protects data and security Advances knowledge of current technology and support solutions by attending workshops and continuing education courses Stays updated regarding new technology through industry news

PHARMACIST

JOB PURPOSE: Offers expert advice on the prescription and use of medications. Dispenses drugs to patients and provides advice on how to take them safely. Counsels patients on appropriate dosing and routes of administration. Supervises the prescriptions dispensed to patients to ensure their safety, quality, and compliance with applicable law. Sometimes performs wellness checks and administers immunisations in addition to traditional duties.

SKILLS AND QUALIFICATIONS: Strong Math and Science Skills Excellent Memory Interpersonal Skills Good Verbal Communication Detail-Oriented Solid Understanding of and Respect for Prescription Drug Laws and Regulations Supervisory Skills Computer Skills Ability to Work Closely with Doctors and Nurses Analytical Skills Multi-Tasking Abilities Physical Stamina for Long Periods of Standing Good Documentation and Record Keeping Skills

OPERATIONS MANAGER

JOB PURPOSE: Oversees the daily workings of warehouse operations. Plans, manages, and implements schedules to ensure deadlines are met, and maintains a high quality standard of product production and delivery.

SKILLS AND QUALIFICATIONS: Prior Warehouse and or Managerial Experience Preferred Highly Organised Production and Planning Skills Required Understanding of Stock Management Systems Ability to Manage Time and Workload Effectively Excellent Communication Skills, Both Written and Verbal Leadership Skills Experience in Negotiating and Working With Suppliers Ability to Work in a Team Environment Strong Problem Solving Skills Strong Attention to Detail Ability to Engage and Motivate Others Drive to Achieve Results

JOB DUTIES: Manages the growth and success of the team Coordinates activities that affect operational decisions and business requirements Responsible for the production, procurement, and planning of daily operations Communicates with all relevant employees to ensure delivery times are met Plans, schedules, and reviews workload and manpower to make sure targets are being met on a cost-effective basis Manages the stock control, and checks that inventory records are accurate Ensures the production team has enough time to manufacture and deliver products based on the client's request Creates a detailed schedule based on strict deadlines Communicates any changes in the order or delivery date to relevant parties Monitors production standards Makes sure the working environment maintains access to quality equipment Purchases materials and services required for production Follows up on interruptions to the order Organises, plans, and implements inventory activity Confirms that health and safety regulations are followed Provides guidance to employees

BUSINESS ADMINISTRATION

JOB PURPOSE: Facilitating office organisation and communication by performing administrative duties and acting as a receptionist.

SKILLS AND QUALIFICATIONS: Office Management Reception, Filing, Bookkeeping Organisation, Proficiency in Microsoft Office Suite Time Management Communication Attention to Detail Problem Solving Multi-tasking Order Management Billing, Reporting, Researching, Ordering, Invoicing, Scheduling, Typing Computer Skills

JOB DUTIES: Providing office support including customer and employee support Keeping well-organised files and records of business activity Researching company data and archived reports Keeping computer databases up to date Interacting with clients either on the phone or in person Answering phones and connecting calls to the proper department Taking phone messages and passing them on Following up on business communications, billing, and ordering Communicating with materials suppliers and vendors Invoicing Using spreadsheets to track expenses and company spending Collecting and inputting company data Making travel arrangements for employees Learning about the company's mission and available products/services Educating clients about what products/services are available and how to purchase them Building relationships with clients Sending faxes and emails Preparing documents by printing, copying, and binding Writing and editing company correspondence Collecting and sorting post Assisting with minor technical support Acting as a personal assistant to the executive team Scheduling appointments and events

DISPATCHER

JOB PURPOSE: Responds to emergent and nonemergent calls in a calm manner, sends the appropriate vehicle or vehicles to the site to deal with the situation, and manages the workload of the vehicles and drivers being dispatched.

SKILLS AND QUALIFICATIONS: Detail-Oriented Excellent Customer-Facing Skills Â Strong Verbal and Written Communication Skills Organisation Computer Skills Microsoft Office Customer Service Professionalism Calmness under Pressure Initiative

JOB DUTIES: Answer incoming calls to the call centre, and assess what kind of vehicle and how many vehicles are necessary to respond Resolve calls in a calm and professional manner, including answering questions or giving advice where appropriate Provide excellent customer service Demonstrate a strong working knowledge of help topics, technician abilities, and job scheduling Direct customers or clients to relevant departments for questions relating to products or services received Keep detailed records of call information, relevant location, and vehicles dispatched Use computer systems to manage dispatch schedules, record call details, and create reports PlandÂ and organise driver and technician work by creating effective schedules, using knowledge of driving routes, geography, and traffic patterns Adhere to strict delivery deadlines Effectively manage own workload, and work unsupervised Perform basic administrative work, including data entry Record any crime reports accurately and to government standards Manage each call within allotted time and send correct emergency personnel to the scene Demonstrate strong questioning and assessment skills when speaking to someone in an emergency, handle each call with calmness, and update the caller with any relevant information as soon as possible

ACCOUNTANTS

JOB PURPOSE: Accountants prepare, manage, and compute information on the quantitative performance of a company. They are in charge of coding all information about a company's financial transactions and auditing those entries. The resulting collection is then closed at the end of the period and financial statements readied. Accountants report that information complies with necessary legislation and regulation. Management may call upon accountants, either those employed with the company, hired independently or both, to give strategic guidance based on company financials, forecasts, and the strategic decisions' impact on company taxes. Accountants may prepare forecasts for several different scenarios, help evaluate individual projects, and provide long-term, continuity planning on an as needed basis.

SKILLS AND QUALIFICATIONS: Experience in Accounting, Bookkeeping, or Related Field Knowledge of Accounting Regulations and Legislation Experience Using Accounting Software Attention to Detail Knowledge of Corporate Finance Principles Analytical Thinking Critical Thinking Experience in Bookkeeping Bachelor's Degree in Accounting, Finance, or Related Field Required CPA Preferred.

CALL CENTER

JOB SUMMARY: Call Center Representatives use their knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems. They speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions.

CALL CENTER REPRESENTATIVE RESPONSIBILITIES: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call center team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs.

CALL CENTER REPRESENTATIVE REQUIREMENTS: High School Diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Strong time management and decision making skills. Adaptability and accountability. Fluency in multiple languages may be desired.

CALL CENTER MANAGER

JOB SUMMARY: Call Center Manager can lead representatives to better performance and improve service quality. The Call Center Manager will assist in establishing call centre objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call centre data, and focus on improving performance and processes in an effort to better support customers.

CALL CENTER MANAGER RESPONSIBILITIES: Hiring, training, coaching, and leading call center representatives as they provide support for customers. Answering representativeâ&#x20AC;&#x2122;s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees. Assisting other management team members in identifying trends and establishing call center goals.

CALL CENTER MANAGER REQUIREMENTS: High School Diploma or equivalent. More education or experience in a related field may be preferred. Ability to multitask and remain calm under pressure, especially during peak hours or intense situations. Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Knowledge of management principles and familiarity with company products, services, and policies. Strong coaching and leadership skills, ability to motivate employees. Decisiveness and attention to detail. Proficiency with necessary technology, including computers, software applications, phone systems, etc. Polite, professional phone voice.

TELEMARKETER

JOB SUMMARY: A Telemarketer solicits orders for merchandise or services by identifying prospects, telephoning customers, persuade customers buy services.

JOB DUTIES Results Driven Persistence Time Management Telephone Sales, Customer Service Selling to Customer Needs Prospecting Skills Motivation for Sales Handles Rejection Professionalism Product Knowledge

JOB DUTIES: Identifies prospects by reading telephone and zip code directories and other prepared listings. Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies. Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations. Completes orders by recording names, addresses, and purchases; referring orders for filling. Keeps equipment operational by following manufacturer's instructions and established procedures. Secures information by completing data base backups. Maintains safe and clean working environment by complying with procedures, rules, and regulations. Maintains operations by following policies and procedures; reporting needed changes. Contributes to team effort by accomplishing related results as needed.

SECRETARIES

JOB SUMMARY: A secretary or administrator provides both clerical and administrative support to professionals, either as part of a team or individually. The role plays a vital part in the administration and smooth running of businesses organizations. Secretaries help to keep an organisation running smoothly. The role is varied but the main tasks are administrative.

TYPICAL RESPONSIBILITIES OF THE JOB INCLUDE: Answering telephone calls Maintaining diaries Arranging appointments Taking messages & notes Typing and word processing Filing Organising and servicing meetings (producing agendas and taking minutes) Managing databases Prioritising workloads Recruiting, training and supervising junior staff Handling correspondence Implementing new procedures and administrative systems Liaising with relevant organisations Coordinating mail-shots and similar publicity tasks

TYPICAL EMPLOYERS OF SECRETARIES Local and national government Universities Hospitals Businesses Charities/NGOs Financial institutions/Banks Law firms

KEY SKILLS FOR SECRETARIES Interpersonal skills Teamworking skills Organisational skills Negotiation skills Assertiveness Time management Decision making and problem solving skills Communication skills