THANK YOU
Thank you for choosing to ride with urbn motr, we couldn’t be more stoked for you! We’re confident the Astoria will exceed your expectations and provide you with countless hours of enjoyment.
Please read this instruction manual thoroughly to assemble your E-Bike, take the necessary safety precautions, and get familiar with the maintenance procedures. Before riding your Astoria, make sure all parts are properly aligned, tightened, and connected. Wear a helmet, and always obey the rules of the road.
Our dedicated team is here to ensure your ride is nothing short of extraordinary. Please contact us if you have any questions or concerns at support@urbnmotr.com.
urbn motr isn't just a mode of transportation, it's a way of life. Get out there, take the road less traveled, and join the E-Bike revolution. Ride on!
The urbn motr team
Diagram
General
Safety
Important
Battery
Charger
You’ll Need a Front Wheel
Light your way
Front Fender? Check!
Handlebars? Yes Please!
Have a Seat
Pedal to the Metal
Insert Battery
Remove Battery
Charging
Model: UM-AST50
Motor: 500W rated / 787W peak
Max Speed: 28 MPH (45 Km/h)
Max Range: Up to 41 miles
Battery Voltage: 48V
Battery Capacity: 15Ah
Charger: 54.6V DC/2A
Recharge Time: 8 hours
Assist Levels: 5 levels
Display: TFT display
Tires: 29” x 2.6”
Rims: Aluminum alloy
Brakes: Front and rear hydraulic disc brakes
Derailleur: 9 speed SHIMANO
Suspension: Hydraulic suspension fork Frame:
GET TO KNOW YOUR E-BIKE
E:
H: Display
I: Brake Levers
J: USB-C port [under display]
K: Handlebar Stem
L: Headlight
M: Front Fork
N: Motor
O: Derailleur
P: Kickstand Q: Chain
R: Pedal
S: Chain Crank
T: Chain-guard
U: Fender
A: Rear rack
B: Seat
C: Seat post
D: Seat Clamp
Battery
F: Key
G: Throttle
Tire
Disc Brake
Rim
GENERAL SYMBOLS
NOTE
Recommendations and meaningful additional information.
WARNING
Possible dangers to your life and health if respective calls to action are ignored.
DANGER
Warns about a situation that can cause death, serious physical injury and/or heavy material damage if safety instructions are ignored.
1. Some state and local traffic laws may require that your E-Bike be equipped with a warning device such as a horn or bell and a light if the E-Bike is to be ridden after dark. When you are riding on the road, make sure that you are always visible to vehicles. Always respect the rules of the road.
2. Always wear proper protective equipment such as a helmet, elbow pads, knee pads, long sleeve shirt, gloves, and long pants.
3. Wet weather warning: Ride slowly in slippery areas and in rainy and snowy conditions. Your braking distance will increase in these conditions. Use the rear brake lever FIRST then the front brake lever or use both brake levers TOGETHER when braking on a slippery surface.
4. The kickstand is designed to support the E-Bike only, not the rider.
5. Always double check your E-Bike before riding it (tighten the handlebars and stem, check the seat, wheels, brakes, etc.)
6. Significant mechanical repairs should be conducted by a skilled bike mechanic.
7. Adjust the seat height and handlebar height before you begin riding. You must be able to straddle the E-Bike with at least 1 inch (2.54 cm) of clearance above the horizontal
bar when standing. Please refer to the assembly instructions section for seat adjustment instructions.
8. Check the tire pressure. The tire pressure range of this E-Bike is 140-280 kpa (20–40 psi). Please ensure that the tire pressure is within this range before riding to avoid accidents.
9. Children under 14 years old should not play with this product. DO NOT LET CHILDREN INFLATE TIRES OR CHARGE THE BATTERY. Charging, cleaning, and maintenance should not be performed by children without adult supervision.
10. Do not touch the motor immediately after riding, as the surface may be hot.
11. This E-Bike is intended to be used on paved roads. It is not intended for use on unpaved ground or off-road. Failure to follow these warnings could result in an accident and permanently damage the E-Bike.
12. Nighttime operation: We do NOT recommend riding your E-Bike at night. If you have an emergency that makes it necessary to ride at right, make sure you have the proper lights and reflectors. Wear bright, reflective clothing. Do NOT ride at night without a headlight, taillight, a white front reflector, a red rear reflector, and white wheel reflectors.
13. Avoid the following hazards: drain grates, potholes, ruts, soft road edges, gravel, and leaves (especially when they are wet).
14. It is strongly recommended that you conduct periodic maintenance on your E-Bike. The frequency of maintenance will be determined by the frequency and length of your rides, your style of riding, and the terrain on which you ride most often.
15. Modifying or attempting to repair the E-Bike except as indicated in the instructions for use and care is prohibited.
WARNING
Read all instructions before using the product.
To reduce the risk of injury, adult supervision is required.
Do not put fingers or hands into the product.
Do not use this product if the flexible power cord or output cable is frayed, has broken insulation, or any other signs of damage.
This equipment is not intended to be used at ambient temperatures less than 0°C (32°F) or above ambient temperatures of 30°C (86°F).
The battery is intended to be charged when the ambient temperature is between 0°C (32°F) and 30°C (86°F). Never charge the battery when ambient temperatures are outside this range.
Modifying or attempting to repair the E-Bike system except as indicated in the instructions for use and care is prohibited.
Charging of the E-Bike shall only be performed with the manufacturer's recommended charger.
1. The battery is 60% pre-charged out of the box. Fully charge the battery before your first ride.
2. The battery can only be replaced by a professional mechanic. Do NOT attempt to repair the battery yourself.
3. The battery must be removed and safely discarded before disposing of the E-Bike.
4. Ensure that the E-Bike is unplugged before removing the battery.
5. Do not use the E-Bike in the rain or in a waterlogged area. The operating temperature range of the Astoria and the charger is 32°F (0°C) to 104°F (40°C). Keep the E-Bike, battery, and charger stored in a temperature-controlled environment within this range. Do not use the E-Bike outside of this temperature range. Temperatures that are too cold or too hot will affect the battery efficiency and charging capacity. Never charge the battery when ambient temperatures are outside this range.
6. Only use the supplied charger to charge the battery. Only charge the battery in a well-ventilated area.
7. Do not expose the battery to heat or charge it in direct sunlight or in the rain.
8. Do not disassemble or modify the battery. Do not connect the (+) and (-) connections of the battery with a metal object. Do not expose the battery to liquids.
9. In the event of non-use, infrequent use, or storage, recharge the battery at least every three months to ensure that it will work properly, and keep it in a dry environment.
10. Do not fully deplete the battery, as this may cause damage to the battery. Keep the battery level between 20% and 80% as much as possible.
CHARGER SAFETY
Adhere to these guidelines for proper use of your charger.
1. The external flexible cable of this charger cannot be replaced. If the cord becomes damaged, the charger must be scrapped. Use of a universal charger voids the warranty.
2. Never pull the electric cord to disconnect the charger. Pull from the plug.
3. Always turn off the E-Bike before maintenance, cleaning, or charging.
4. The plug and power adapter must be used indoors.
Assembly Instructions
TOOL KIT
3 mm Hex key
4 mm Hex key
5 mm Hex key
6 mm Hex key
13 x 15 mm Hex wrench
10 x 13 mm Hex wrench
Start by removing all parts from the box. Check the box for any remaining parts before you discard it. Remove the protective packing material from the bottom of the E-Bike. Leave the material protecting the frame on the E-Bike until you finish the front wheel assembly.
The front wheel, fender, headlight, stem & handlebars, seat, and pedals must be assembled before riding. The tool kit pouch holds the required tools for assembly.
YOU’LL NEED A FRONT WHEEL
NOTE
It is very important that this is positioned correctly for the brake to work properly.
1. Use the hex key to unscrew and remove the axle rod from the plastic piece attached to the bottom of the front fork. Keep the axle rod, but discard the plastic piece [Fig. 1].
2. Remove the plastic gap divider from the brake caliper
Remove the fork protector by unscrewing the axle
Remove the plastic gap divider from the disk brake caliper
3. Flip the E-Bike upside down. Insert the wheel into the front fork and make sure the wheel is centered within the front fork. Ensure the rotor (the silver disc part of the disc brake assembly) is in the middle of the brake caliper. It is very important that this is positioned correctly for the brake to work properly (Fig. 3).
4. Align the holes of the fork with the holes of the front wheel,
Fig. 2
Fig. 1
Axle
then insert the axle rod through the fork and wheel.
5. Drive the axle rod as far as possible through the holes, then use the hex key to tighten the axle rod. The axle can only be tightened from one side (Fig. 4).
6. If the brake pads within the caliper make too much contact with the rotor when the wheel moves, slightly loosen the caliper screws using the hex key. Very gently shift the caliper by hand until it is centered around the rotor. Hold the caliper in place as you tighten the screws. Make sure the caliper screws are tight before riding.
7. Flip the E-Bike right side up and remove the remaining protective material.
LIGHT YOUR WAY
1. Use the hex key to remove the screw at the crown of the front fork.
2. Place the headlight on the crown of the front fork and insert the bottom piece of the headlight through the open screw hole.
3. Reattach the screw, then tighten the screw to secure the headlight attachment (Fig. 5).
4. Make sure the headlight is pointing straight ahead. Adjust its position by loosening the screws attached to the headlight if needed, then retighten them (Fig. 6).
Fig. 4 Tighten the axle rod
Fig. 6
Use these two bolts to adjust the headlight angle
Fig. 5
Attach the headlight then tighten the screw
FRONT FENDER? CHECK!
1. Add the fender to the top of the front wheel (inserting it from the rear of the front fork) and adjust its position so that the entire fender is centered above the front wheel.
2. Unscrew the screw on the crown of the front fork and align the nook of the fender to the screw hole of the crown and the headlight. Reattach the screw and tighten it.
HANDLEBARS? YES PLEASE!
1. Make sure the handlebar stem is facing forward, then remove the screws in the stem bracket using the hex key (Fig. 9).
2. Insert the handlebar assembly into the stem and reattach the stem bracket. Slightly tighten the screws into the stem bracket in diagonal order (Fig. 10).
3. Remove the screws on the sides of the front fork [Fig. 7]. Align the two outside screw holes of the fender’s U-shaped piece with the holes on the sides of the fork. Insert the screws and tighten on both sides.
NOTE
Add the handlebar assembly and position it correctly, then tighten the stem screws
3. Center the bracket over the grooves on the handlebar, using the printed white marks as a guide. Make sure no lines are showing on the outside of the bracket.
4. Adjust the handlebar assembly’s position so that it is centered over the front wheel, then fully tighten the bracket screws using the hex key.
WARNING
Make sure the cables are not tangled or twisted over or around the stem bracket.
Fig. 9 Remove the stem bracket and screws
Fig. 10
WARNING
Do not over-tighten the stem screws, as this can damage the handlebar assembly and lead to possible injury.
HAVE A SEAT
1. The seat comes pre-installed, but you may adjust the seat height to your needs. Use the hex key to loosen the clamp around the seat post (Fig. 13).
5. The stem’s position has been pre-adjusted. Only make alterations to the stem position if it is not aligned with the front wheel. If you need to adjust the stem’s position, remove the lower stem screws shown in (Fig. 11) and adjust the stem position to align with the front wheel, then tighten the screws.
2. Raise or lower the seat to the desired height.
3. Tighten the clamp to secure the seat post.
screws on the sides of the stem, remove another stem screw
11
Remove these screws to adjust the stem position
adjust
4. If needed, remove the screw under the seat and adjust the angle of the seat so that the top of the seat is parallel to the ground or comfortable to the rider. Replace the screw and tighten it.
NOTE
Test the seat to pedal distance by having the rider sit on the seat. When the rider’s leg is slightly bent, the ball of the foot should rest on the pedal when it is in its lowest position. If it does not, adjust the seat height as needed for maximum comfort. Check for tightness by attempting to twist the seat. If the seat is loose, be sure to tighten the screw until it is secure.
Fig.
Fig. 13
Losen the clamp screw to
seat height
PEDAL TO THE METAL
1. Look for the letters “R” and “L” engraved on the pedals.
2. Thread the pedal marked “R” into the crank arm on the right side (“chain side”) of the E-Bike. Turn the pedal CLOCKWISE until it is secured to the crank arm. Make sure to begin tightening each pedal by hand to avoid stripping the threads. Once the pedal is on the crank arm and slightly tightened, use the hex wrench to finish tightening the pedals.
3. Thread the pedal marked “L” into the crank arm on the left side of the E-Bike. Turn the pedal COUNTERCLOCKWISE until it is secured to the crank arm (Fig. 13). Be sure to use the hex wrench to finish tightening. Both pedals should be tightened towards the front of the E-Bike.
WARNING
Do not force the pedals into place. Doing so will damage the threads and the pedals. If the pedals are not going in smoothly, remove the pedals, align, and try again.
For safe operation, the pedals must be securely tightened to the crank arm. Always replace damaged pedals, and always wear shoes or sneakers when riding an E-Bike.
INSERT BATTERY
1. Insert the battery back into the frame, with the bottom going in first (Fig. 17). Press the battery firmly into the frame until it clicks securely in place (Fig. 18).
Fig. 17
Align the battery prongs on the bottom
Fig. 18
Push the battery all the way in. You will hear a click once it is fully inserted. It will sit flush with the bike
Fig. 13
Insert pedals and tighten in the appropriate direction
Press and hold the button on the battery to check the battery level. The battery level can also be found on the top right off the display when the Astoria is powered on. The bars of LED light will light up accordingly to indicate the battery level.
REMOVE BATTERY
CHARGING THE BATTERY
The Astoria comes with a removable battery. 2 keys compatible with the battery are hung on the front brake cables.
1. To remove the battery, turn off the E-Bike, insert the key into the keyhole, and turn the key clockwise. The battery will eject, but will be held in place to prevent it from falling (Fig. 15).
2. Locate the knob on the front side of the battery.
3. Keep your hand on the battery to catch it when it ejects. Push the knob clockwise to release the battery (Fig. 16).
Fig. 15
The battery will ejected, but will be held in place
Fig. 16 Turn the knob clockwise and support the battery with your hand to remove it
DANGER
Never leave the battery charging overnight!
1. Turn off the Astoria.
2. If the battery is attached to the Astoria, open the cover flap on the frame (near the battery) and insert the DC plug of the charger into the battery.
2. Connect the other end of the charger to a wall outlet.
3. The charger light will shine red while the battery is charging.
4. When the battery is fully charged, the charger light will shine green. Remove the charger from the battery. Charging from 0% to 100% takes about 8 hours. Do not overcharge the battery.
NOTE
You also have the option to charge the battery while it is removed from the frame.
To prevent possible harm to human health or the environment from uncontrolled waste disposal, dispose of your E-Bike battery responsibly. Do not dispose of the E-Bike or battery in your trash. Follow your local municipality’s procedures for disposing of lithium-ion batteries.
INFLATE THE TIRES
1. Unscrew the stem caps from each tire.
2. Attach an air pump to the air stem and inflate each tire to 20-40 psi as specified on the tire.
3. Attach each stem cap and tighten them. Always maintain the tire pressure at 20-40 psi. Check your tire pressure occasionally before riding.
*Air pump is not included with E-Bike
OPERATIONS
TURN YOUR E-BIKE ON/OFF
Press and hold the power button for 3 seconds to turn the Astoria on. Press and hold the power button for 2 seconds while the Astoria is on to turn it off. The Astoria will automatically turn off when it is idle for more than 5 minutes.
TOGGLE BETWEEN DISPLAY MODES
When the Astoria is turned on, the display indicates speed and trip distance by default. Press the "i" button to switch between the following data: trip distance, odometer, maximum speed, average speed, and ride time.
WALK MODE
Hold down the "-" button. After 2 seconds, the Astoria will move forward at a constant speed of 6 km/h (3.7 mph). This makes it easier to transport the E-Bike while you walk, especially uphill. Once you release the "-" button, walking mode will turn off, and you will need to push the E-Bike manually.
TURN THE HEADLIGHT AND TAILLIGHT ON/OFF
To activate the headlight and taillight, press and hold the light button for 2 seconds. Press and hold the button again to turn the lights off.
ASSIST LEVELS
Assist levels will activate the motor while you pedal or use the throttle. Short press "+" to increase the assist level, or "-" to decrease the assist level. Assist levels range from 0 (OFF) to 5. At assist level 0, the motor will not activate when you pedal or use the throttle. The motor will provide increasingly more power to your pedaling and the throttle as you increase the assist level. The amount of motor power provided at each assist level is consistent between both pedaling and throttle use. When you turn on the Astoria, the assist level will default to 0.
ACCESS SETTINGS
To access the settings menu, hold the “+” and “-” buttons simultaneously for 2 seconds. Use the “-“ button to navigate down, and the “+” button to navigate up. Press the “i” button to select an option.
USB PORT
A USB-C port is located at the bottom of the display, behind a rubber cover underneath the screen. You can use this port to charge your USB-C compatible devices.
APP CONNECTIVITY
DOWNLOAD THE URBN MOTR APP
Scan or search for urbn motr on the app store
BLUETOOTH CONNECTIVITY
Pairing Your E-Bike for the First Time
1. Turn on your smartphone's Bluetooth
2. Open the urbn motr E-mobility App
3. Select ‘Add Device’
4. Search for the Astoria and select ‘Add’ to connect
HOW TO UNPAIR YOUR E-BIKE
1. Open the urbn motr E-mobility App
2. Press and hold the E-Bike you want to remove
3. Select ‘Remove device’ and press ‘Confirm’
A: Battery Level
B: Speed
C: Mode
D: Assist Level Name/Description
E: Headlight & Taillight
F: USB Connection
G: Speed Unit of Measure (km/h or mi/h)
H: Assist Level Number
DISPLAY SETTINGS
To access the settings menu, hold the “+” and “-” buttons simultaneously for 2 seconds. Use the “-“ button to navigate down, and the “+” button to navigate up. Press the “i” button to select an option.
DISPLAY SETTINGS FUNCTIONS
Trip Reset: To clear your trip distance, select “Yes”. Select “No” to keep your trip distance.
Toggle Unit: You may switch between metric units of measure (kilometers and km/h) and imperial units of measure (miles and mph) with this setting.
Wheel: Set to 29 inches by default. Do not adjust this setting.
Speed Limit: This setting limits the top speed of your E-Bike. The speed limit options are 20 mph and 28 mph (32 km/h and 45 km/h). The default setting is 20 mph.
Set Voltage: Set to 48V by default. Do not adjust this setting.
LCD Luminance: The brightness of the LCD display can be adjusted to your preference. The higher the percentage, the brighter the display will be.
SOC View: This setting changes the way the remaining battery level of the E-Bike is displayed. To view your remaining battery level as a percentage, select “Percent”. To view the remaining battery level in terms of voltage, select “Voltage”. The remaining battery level will be displayed as a percentage by default.
AL Sensitivity: : The AL (ambient lighting) sensitivity setting will automatically turn on your headlight and dim the display when the sensor detects that you are riding in the dark. It will also turn the headlight o and brighten the display if you are riding in a well-lit area. The sensor’s sensitivity to the lighting conditions of your environment can be set from 1-5, with 5 being the strongest sensitivity. This setting can also be disabled.
Dormancy:: This is a sleep setting for your E-Bike. The Astoria can be set to sleep after 1-9 minutes of idling.
ADVANCED SETTINGS
If you are not already in the settings menu, press and hold the “+” and “-” buttons simultaneously for 2 seconds. Use the “-“ button to navigate to “Advanced Settings” and select it with “i”.
ADVANCED SETTINGS FUNCTIONS
Reset To defaults: To reset the Astoria to its factory default settings, select “Yes”. Select “No” to keep your current settings.
Password: In the password menu, select “Start Password” and select “ON” if you would like to set a password for your Astoria. The password will be a 4-digit number of your choice. The default password is "1212". If you do not want to require a password, set “Start Password” to “OFF”. This is set to “OFF” by default.
Start Password: If you choose to enable the Start Password
setting, you will be prompted to enter a password each time you power on the Astoria. Use the “+” and ““ buttons to navigate to a number, then press the “i” button to con rm it. Repeat this process until you create a 4-digit number password. You will be asked to enter the password again to con rm it. If both passwords match, the screen will display “Password Set.
Successfully!” To disable the set password, set “Start Password “OFF” then enter your current password. If you enter the correct password, the screen will display "Password Canceled. Successfully!”
Reset Password: To reset your password, you must rst input your current password. If you enter the correct password, you will be prompted to create a new password, then enter it again to con rm it. Once the new password is set, the screen will display "Password Set. Successfully!"
assist level or navigate down in the settings menu.
E: Plus button: short press this button to increase the assist level or navigate up in the settings menu.
F: Throttle: press and hold the throttle down with your thumb to accelerate. You must be at assist level 1 or higher for the throttle to activate the motor.
The Astoria is equipped with front and rear hydraulic disc brakes. Brake sensors cut power to the motor when either of the brake levers are compressed. The right brake lever will activate the rear brake when compressed, and the left brake lever will activate the front brake when compressed. Use the rear brake lever FIRST, then the front brake lever, or use both brake levers TOGETHER.
The Astoria is equipped with a SHIMANO 9-speed gear system. The gear changer is located on the right handlebar. Pull the top lever to reach a higher gear. Push the bottom lever to reach a lower gear.
A.
B. C.
SAFETY CHECKLIST
WARNING
Please be sure all the items you installed are properly torqued, tightened, and connected! If you have any questions, please contact us: support@urbnmotr.com
To be sure your E-Bike is safe on the road, please use the following checklist before your first ride:
HANDLEBARS
Check that the handlebars are tight by applying the front brake and pushing the handlebars forward and back.
TIRES
Check the condition of the tires. Maintain proper tire pressure of 20-40 psi. Check the tire treads for cracks, punctures, and deformations.
NOTE
Tire wear and tear depends on several factors, such as the weight of the rider and type of terrain.
Check that the battery is inserted securely.
Check that the battery is fully charged.
NOTE
Follow battery charging and maintenance instructions.
Pull both brake levers. You should feel an obvious pressure and the levers should not be able to touch the handlebar.
Check if the headlight and taillight are working properly.
NOTE
Do not cover any lighting fixtures or reflectors.
Check for any loose cables.
Keep the chain lubricated and clean.
Check if the gears are shifting smoothly.
Check if your display turns on and functions properly.
Check if the kickstand is tightly secure, not rubbing against the ground or tires.
NOTE
Do not sit on the E-Bike if the kickstand is engaged.
KICKSTAND
BATTERY
LIGHTS
CABLES
CHAIN
GEARS
DISPLAY
WARNING
The warranty will not apply in case of corrosion due to the lack of maintenance.
TIRES
1. Frequently check the tire pressure. All tires lose air slowly over time. The tire pressure should be 20 psi at a minimum, 40 psi maximum
2. Do not use unregulated air hoses to inflate the tires
3. Replace worn tires immediately
LIGHTS SYSTEM
1. Before replacing lights, turn off the Astoria and disconnect the cables from both the headlight and taillight
2. Make sure the headlight and taillight are clean before riding
3. If the headlight and taillight are dirty, clean them with a damp cloth for optimal visibility and safety
SEAT MAINTENANCE
1. If the seat is dusty or dirty, use a cloth with gentle soap and water for cleaning
2. Do not leave the seat exposed to the sun for prolonged periods of time, as the sun's UV rays can damage the fabric
3. Avoid wearing clothes that may puncture or tear the seat
SUSPENSION
1. Clean and grease the suspension system regularly to keep the suspension components in optimal working condition
2. Regularly check and properly adjust the suspension system. Failure to do so may result in injury
DISC BRAKES
1. There are several components that make up the braking system. The disc brakes need to be inspected and serviced for wear and tear.
2. If the disc brakes (brake pads and rotors) are worn, they must be replaced. The time frame of when a replacement is needed varies by riding time, mileage, riding style, and terrain
3. Maintenance is required on the brake pads, rotors, and brake cables
4. Avoid contamination of the brake pads and disc brakes from greasy substances
5. Regularly check the condition of your cables, ducts, harness, and pads
CHAINS
1. It is recommended that you inspect the chain tensioner for wear and tear.
2. Periodically lube the chain. If the chain is sagging or seems more loose than normal, you may need to tighten the chain.
3. It is recommended that you purchase chain lube for daily chain maintenance. To apply the chain lube, deposit a drop on the top of each chain link. The lube will work its way into the chain.
NOTE
It is recommended to do a maintenance check-up for your Astoria at least once per year. The first maintenance check-up should be performed after the first 155 miles/250 kilometers traveled or 3 months from receipt. Additional service is recommended as necessary.
LEGAL REQUIREMENTS
Please check your country or state’s regulations on electric bikes before riding. There are variations on age limit, speed, motor wattage, and road accessibility. Visit this website for more information: https://peopleforbikes.org/our-work/E-Bikes/policies-and-laws/
In most European countries and Australia, the rules of public traffic pertaining to bicycles also apply to E-Bikes traveling up to 25 km/h. However, there are some notable differences (such as the age limit of the cyclist).
IN NORTH AMERICA
Each Astoria E-Bike comes programmed in speed limited mode, which allows for throttle operation up to 20 mph. This allows the Astoria to be legally ridden on most bike paths without a license or insurance. This setting can be adjusted in the settings menu.
For areas where throttle-powered electric bicycles are not allowed, the Astoria can be operated using pedal assist up to 28 mph.
IN EUROPE
Astoria follows EPAC (Electrically Power Assisted Cycles) operating standards with pedal assist up to 25 km/h and 250 watts of power output (street legal for all European countries).
Pedal assist up to 45 km/h is available only for private land use.
It is the rider’s responsibility to follow local E-Bike regulations. Be sure that you are up to date with your local motor vehicle codes.
WARRANTY
This warranty is non-transferable and is limited to the original purchaser only. It is not transferable to any subsequent purchaser. The manufacturer warranty only applies to products purchased through an authorized urbn motr retailer. Any items purchased from private sellers, online auction sites (including eBay, liquidators, or items sold “as-is” or “final sale”), or from clearance or going-out-of-business sales are not covered by the warranty. The warranty period begins on the date of receipt. Please retain a copy of your receipt as this will be required to prove the date of purchase should a warranty claim be activated.
WARRANTY IN EFFECT
1. urbn motr reserves the right to exchange the returned product for a replacement product of equal or greater value if it is deemed that the product cannot be repaired within a reasonable time or at a reasonable cost. The warranty will be fulfilled on a case-by-case basis at urbn motr’s discretion. Products and/or parts that have been replaced or exchanged become the property of urbn motr.
2. Warranties that have been activated do not cause the warranty period to be extended, nor do they trigger a new warranty period. The warranty period for replacement parts installed ends with the warranty period for the entire product.
3. The manufacturer’s responsibility shall be limited to the repair or replacement of the product at its sole discretion.
WARRANTY EXCLUDES
1. Physical abuse, improper installation, modification, or repairs done by an unauthorized third party.
2. The manufacturer will not take any responsibility if the unit’s failure has resulted from accidents, abuse, misuse, or
Unauthorized repair, modification, or disassembly.
3. Overcharging or damage due to improperly maintaining the lithium-ion battery installed in the unit.
4. Tires, charge ports, or other parts which are considered consumables such as glass or plastic or defects based on normal wear and tear.
5. Marginal differences compared to the target appearance and workmanship provided, as these have negligible effects on the product’s fitness for use.
6. Damage to the product caused by chemical or electrochemical effects, water, moisture, debris, or abnormal conditions.
7. Acts of God.
THE WARRANTY WILL BE CONSIDERED VOID IF:
1. You use any charger other than a genuine urbn motr charger or the charger designed for your specific model as this could pose a risk of a serious fire hazard.
2. Repairs or modifications are performed without the written consent of urbn motr or if an urbn motr product is equipped with additional parts or accessories not approved for the product by urbn motr.
3. The E-Bike is exposed to water, moisture, mud, dirt, or debris.
4. Units have missing or unreadable serial numbers.
urbn motr is not liable for accidental, indirect, or other consequential damage of any kind, which leads to usage restrictions, data loss, and loss of earnings or interruption to business. If you have purchased an extended warranty, please contact the seller for assistance.
Any further claims are excluded, including those for replacement due to damage caused to the outside of the
product, provided there is no obligatory legal liability.
SUBMITTING A WARRANTY CLAIM
1. To take advantage of your warranty services, please submit a ticket to the urbn motr customer support by visiting www.urbnmotr.com.
2. urbn motr will attempt to diagnose and resolve your issue. urbn motr may require photos and/or videos to properly diagnose the issue and verify warranty eligibility. A copy of your receipt or online order confirmation with the purchase date, seller, and item name visible is required. urbn motr reserves the right to verify purchases with the retailer and/or asset protection databases. Warranty claims will be denied if the receipt is invalid, cannot be verified, or if the item has been returned or exchanged. If it is determined that a valid warranty claim exists, urbn motr may send replacement parts or issue an RMA number (Return Material Authorization) to return the damaged product as urbn motr deems appropriate.
3. If an RMA is issued, the package must be shipped within 14 days of the RMA issuance. urbn motr will only accept parcels that have been assigned an active RMA number. If a package is received outside of this time frame, the package will be refused and returned to the sender.
4. In the event that urbn motr technicians find that the product lacks a manufacturer defect, and the malfunction is due to abuse, water damage, debris, moisture exposure, or improper maintenance, the customer will be charged for return shipping and no repairs will be performed.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, URBN MOTR’S TOTAL LIABILITY IN CONNECTION WITH THE APPLICABLE URBN MOTR PRODUCTS OR THIS WARRANTY POLICY WILL NOT EXCEED THE AMOUNT ORIGINALLY PAID FOR THE PRODUCT. PARTS AVAILABILITY IS NOT GUARANTEED.