SOCIAL MEDIA THE NON-PROFIT PERSPECTIVE Engage Marketing University Marketing and PR That Work in 2011 Prepared by Kathie Manchester Rhode Island Blood Center On Twitter @RIBloodCenter
SOCIAL MEDIA THE NON-PROFIT PERSPECTIVE Engage Marketing University Marketing and PR That Work in 2011 Prepared by Kathie Manchester Rhode Island Blood Center On Twitter @RIBloodCenter
Are you still afraid? If you are worried people may talk
about you…
Forget it…they already are. You may as
well know what they are saying and be part of the conversation What about the haters? There may be things you need to change about your brand…just because you aren’t hearing it doesn’t mean it’s not out there
Fear #2… We’ll lose control of the brand… Message control is an illusion. Give it up. Your customers are emailing, Tweeting,
Facebooking, and that old standby calling - their friends about their experience with your brand. You don't have control
Fear #3 Social Media Requires a Budget… While many social media tools are free,
knowing how to use them takes experience and perspective. BUT…relationships take time to build and trust doesn’t come easily.
From my perspective, the right personality
is key to social media success
Should I be ‘there’ everyone else is… Being in the social sphere just because
everyone else is… wrong reason. Do you even know if social media is
beneficial to your competition? Research your own audience and base your strategy on that audience Never
Some Quick Stats 1. 400 million people use Facebook
with nearly 95 million in the United States. Facebook Statistics 2. More than 50% of the active users logon to Facebook daily and more than 35 million update their status daily. Facebook Statistics 3. 41% of Facebook users promote product fan pages. eMarketer & Morpace
4. 50% of Hispanic respondents said
Facebook was a good tool for researching new products, compared with 46% of Asians, 44% of AfricanAmericans and only 31% of whites. eMarketer & Morpace
 5. Facebook, Twitter and video sharing
sites are the most widely used social media channels by nonprofits, at 73%, 56% and 49% respectively. Idealware, Using Social Media To Meet Nonprofit Goals, February 2010
 6. 84% nonprofits surveyed felt blogs
were effective at enhancing existing relationships, followed very closely by video-sharing sites at 83%, and Twitter and Facebook at 81% each.Idealware, Using Social Media To Meet Nonprofit Goals, February 2010Â
7. When it comes to reaching new
potential supporters, most respondents (78%) felt Twitter was effective, followed closely by Facebook and blogs at 76% each, and video sharing sites at 72%. Idealware, Using Social Media To Meet Nonprofit Goals, February 2010
8. 95% of new media (social media
Facebook, LinkedIn, Twitter) users expect companies or brands to have a presence on those sites. Cone 2009 New Media Study Cone defines New Media as dialogue among individuals or groups by way of technology-facilitated channels, such as social networks (e.g., Facebook); blogs; microblogs (e.g., Twitter); online games; mobile devices; photo-, audioand video-sharing sites (e.g., Flickr,
9. 89% of new media users expect
companies to interact with them in new media. Cone 2009 New Media Study 10. Four out of five new media users interact with companies or brands via new media sites and tools. Cone 2009 New Media Study
Basic Guidelines to Get Started Research – without this, you don’t
know where to start or how to engage Strategy – What are you doing, how are you doing it and Who is doing it Engagement –No lurking! You have to be social! Measure – Without measurement, how will you know if you are successful?
Facebook…some tips Build a FAN page…not a group, not a
personal profile. Add the causes application Engage your fans.
Use photos – they don’t need translation
and get the highest engagement Add video People love to see themselves (15 minutes of fame)
Facebook As a page Admin – you need to be
looking at your insights (statistics) I can tell my demographic by Age Gender Country I can tell what posts get the highest interaction
All help me determine what types of posts to
Twitter… Some Tips Go for Quality NOT Quantity Choose who you follow (like minded people) Be sensitive of your audience Use #Hashtags (they are the SEO of the Twitterverse) This tweet was from a company in the Blood Industry. What is wrong with this tweet? ‘We may not collect #tigerblood but we know our donors and volunteers have fierce passion for doing good…’
#Tigerblood was a Trending Topic The company received 1000 hits on this Tweet‌ Do you think they were quality RT’s or Tweets? Do you think this reached their intended audience? Do you want your brand associated with the audience this probably hit?
Consider Blogging This gives you another place to reach
out to your customers and get feedback.
RIBC has a blog page built…waiting for
introductory page to be written. Content prepared once that is done.
Monitor Your Brand  People talk ďƒş You need to know what is being said
Some good monitoring tools Social Mention (socialmention.com) Google Alerts Nutshell Mail
Use QR Codes  Incorporating into materials now  Keep in mind they work well for Mobile
Use
Most of ALL… Be Social Listen to your customers Do not do all the talking Be courteous.. retweet. A retweet is
worth more than a ‘thanks for the RT’ Discuss things other than just your business Promote your friends! Let your personality come through a
An Aside‌ People like to get to know the person behind the messaging. This is a social universe. It helps to become active in the social media community‌ Attend events Create events Tweet about other’s events The presence you create in person is very important so there is a connection to the message.
Have Fun… This video, created by RIBC staff shows
a lighter side to blood donation!
http://www.youtube.com/watch?
v=vku9Sv5NxG0
Thank You! One final message…