March April 2015 DucTales by NADCA

Contents Editor Sarah Black Publisher Jodi Araujo, CEM

POSTMASTER: 1120 Route 73, Suite 200, Mount Laurel, NJ, 08054; Phone: 855-GO-NADCA; Fax: 856-439-0525; E-mail: info@nadca.com; Website: www.nadca.com DucTales Magazine is published six times annually. NADCA annual dues include a paid s ubscription to DucTales. Yearly subscriptions to DucTales are available for $50. The National Air Duct Cleaners Association (NADCA) prints DucTales Magazine to provide its members and the HVAC system cleaning industry with a forum for the discussion of topics of interest. To that end, NADCA tries to include within DucTales a wide range of ideas and opinions. The ideas and opinions expressed by the authors who write articles for DucTales, however, are solely the views of the person expressing them, and do not necessarily represent the views, positions or policies of NADCA, its members, or its officers, directors or staff. NADCA is not responsible for claims made in advertisements. NADCA does not endorse any particular manufacturer or supplier of equipment, chemicals or related products, nor any particular model of equipment.

ECO BOX DucTales magazine text and cover pages are printed on SFI-Certified Anthem Plus Gloss paper using soy ink.

The SFI certified sourcing label is proof DucTales magazine is using fiber from responsible and legal sources. The Sustainable Forestry Initiative® program integrates the perpetual growing and harvesting of trees with the protection of wildlife, plants, soils and water. The Sustainable Forestry Initiative® program promotes responsible forest management.

17 10

In Every Issue

NADCA News

President’s Message

NADCA Annual Report

Executive Director’s Message

Committee Spotlight

NADCA on the Streets of Old Kathmandu

Committee Assignments

NADCA Featured in Media Planet

New NADCA Members and ASCSs

A Sneak Peek at Vac Trucks

Industry Calendar

Member Spotlight: Edd Helms Air Conditioning

A Key Collaboration/ New Membership Campaign

Industry News

Your Business

Armacell acquires the business of Industrial Thermo Polymers Limited

Fall in Love with Customer Relationships

TSI Balometer Capture Hoods Achieve CEC Certification for Residential Use

The Benefit of Strategic Partnerships

Everything You Need to Know About Going Global

President’s Message NADCA Officers

All Good Things Must End Someday, Autumn Leaves Must Fall By Bill Benito, NADCA President

s I write my last President’s Message, Chad and Jeremy’s 1964 hit A Summer Song is playing on the 60s channel. It made me think that it’s been one heck of a ride and it is bitter sweet that it will come to the end. I think of where our industry was in 1990 when I joined and where it is today. In 1988 we had been cleaning ducts with shop vacs and leaf blowers. Any dust that escaped we just dusted off the desks and vacuumed the floors. Simple, anyone could do it! At my first NADCA meeting (1990) I saw all kinds of strange equipment and heard people talking about big jobs. As I said in my very first President’s message, I felt I was at the front of a wave that was going to build. Over the last 25 years there were many ups and downs, and now in 2015 we are a respected industry with certified technicians cleaning to a standard that is accepted in many parts of the world. There have been many good people who worked really hard for NADCA to accomplish this. Some have retired, some left the industry and some have left us. I would list their names here but the editor would cut the 10+ pages down to a couple and many people would be left out. I will thank them personally as I see them at any future annual meetings that I am privileged to attend. 3

A few that I would like to publicly thank are: •

•

Merk (Jan Mrkonich), who taught me back in the early 90s how to get the most out of a collector using zone bags and collector locations. Merk taught me a few other things that I will not put here in print! Bob Spinnler, who said “Sell the sizzle, not the steak.” From Bob I learned to be enthusiastic and passionate about duct cleaning. Tommy Gwaltney, who talked me into helping him with training back in 1996 and told me I’d be surprised how much I would learn teaching. John Srofe; when I told him how embarrassed I was because my office manager had embezzled so much money I was almost out of business he said, “It happens to the best of us, including me. Now you need to get back to work and trust but verify.” Bill Lundquist taught me perseverance when he stayed chairmen of the Standards

President Bill Benito, ASCS (’15) Connecticut Steam Cleaning Inc. P.O. Box 354 440 John Fitch Boulevard South Windsor, CT 06074 (860) 289-5100 FAX: (860) 528-5556 BillBenito@aol.com

Secretary Mike White, ASCS (’17) Clean Air Systems of LA, Inc. P.O. Box 6210 225 Mount Zion Road Shreveport, LA 71136 (318) 869-0344 FAX: (318) 869-0346 mike.white@ cleanairsystemsiaq.com

1st Vice President Michael Vinick, ASCS (’17) Duct & Vent Cleaning of America Inc. 311 Page Boulevard Springfield, MA 01104 (413) 734-8368 FAX: (413) 733-1997 mvinick@ductandvent.com

Treasurer Richard Lantz, ASCS (’15) Interior Maintenance Company 45 Scottdale Road Landsdowne, PA 19050 (757) 754-1453 richard@imc.cc

2nd Vice President Rick MacDonald, ASCS (’15) Armstrong Heating & Power Vac Inc. 720 East Industrial Park Drive, #9 Manchester, NH 03109 (603) 627-7016 FAX: (603) 627-7070 rmac@ahpv.com

NADCA Directors Dan Stradford, ASCS (‘15) Action Duct Cleaning 787 W. Woodbury Suite 2 Altadena, CA 91001 dstradford@aol.com

Kevin Uilkie, ASCS (‘17) K.M. Facility Services, LLC 5631 N. 52nd Avenue Glendale, AZ 85301 (623) 930-5490 kevin@kmfacserv.com

Jimmy Meyer, ASCS (‘16) Meyer Machine & Equipment 351 Main Street Antioch, IL (847) 395-2970 jimbob@meyermachine.com

Mark Zarzeczny, ASCS (‘17) Schoen Duct Cleaning 704 Cooper Street Edgewater Park, NJ 08010 (609) 835-9500

Carlos Gonzales-Boothby, ASCS (‘16) Indoor Environmental Consultants PO Box 191648 San Juan, Puerto Rico 009191648 (787) 568-8880 carlos@iec-pr.com

mark@ schoenairductcleaninginc.com

Immediate Past President Matt Mongiello, ASCS Interior Maintenance Company 45 Scottdale Road Lansdowne, PA 19050 (610) 626-1300 matt@imc.cc

NADCA Headquarters 1120 Route 73, Suite 200 Mount Laurel, NJ 08054 Toll Free: 855-GO-NADCA Phone: (856) 380-6810 Fax: (856) 439-0525 www.nadca.com

NADCA Staff Jodi Araujo, CEM Executive Director Kristy Cohen Assistant Executive Director Shay McClain Associate Meeting Manager

Victoria Ramsay Membership & Certification Coordinator Robin Geary Senior Meeting Manager Karen Spiro Industry Relations Manager

President’s Message

Training and Education

I am very proud and humbled to have been

Made Easy!

dirt, but somebody’s got to clean it.

Custom training is now available to NADCA members! Instead of flying your entire staff somewhere to receive training, NADCA will bring the training to YOU!

Interested? Call NADCA Headquarters at (855) GO-NADCA to learn more.

a small part in making NADCA bigger and our world a little smaller. It’s still a big ball of

Committee year after year as each draft of ACR 2010, 2011 and 2012 got rejected until we ended up with the great standard we have today, ACR 2013. These and many other people who shaped NADCA, also shaped me. I could have never accomplished what I did without the training, guidance, encouragement and support of so many people. I started this message more than a week ago and had to put it aside for another NADCA trip. As I write this, I am at 35,000 feet somewhere over the Atlantic returning from the United Kingdom. I represented NADCA at a meeting about unification of the method to test HVAC surfaces for cleanliness. This meeting was arranged by Peter Reid in the UK. Over the last year, Peter and I have been talking about the unification via adoption of the NADCA Vacuum Test. This is something I have been talking to other countries about and will continue to work toward for the betterment of our industry. In London, I was a guest at the London headquarters of the Building & Environment Service (B&ES). They are the standard setting organization for duct construction, building performance, plumbing, HVAC and kitchen hood cleaning. Think of it as one organization that is made up

of NADCA, IKECA, SMACNA, IAQA, ACCA and ASHRAE. The standard we were discussing was their new B&ES TR-19 that covers duct cleaning and kitchen extraction. I was very impressed with what they have accomplished and actually felt right at home with the other twelve people in the room. It was very similar to our own board meetings and I could see each personality of our board members in someone in that room. We will keep you informed as we make more progress over the next 6-12 months. This brings me to another point I would like everyone to know about NADCA: As I said before, we were not very respected years ago. Well I’m here to tell you NADCA is very respected around the world. We have regular members (no longer called international members), ASCSs and CVIs in 26 countries. Everywhere I go, these countries look to NADCA to partner and share ideas, standards and training. In Japan, Italy and now England, I was treated with the utmost respect as the NADCA President and representative of our global organization! I am very proud and humbled to have been a small part in making NADCA bigger and our world a little smaller. It’s still a big ball of dirt, but somebody’s got to clean it. Surf’s UP! 4

Executive Director’s Message

By Jodi Araujo, CEM; Executive Director

Be a pro at what you do. No one shows-up to meetings of the Unsuccessful Skydivers Club. — Ryan Lilly

nd what a meeting that might be! Speaking of meetings, I hope you are reading this issue from the exhibit floor of NADCA’s 26th Annual Meeting & Exposition! We’re excited to welcome our exhibitors in more than 50 booths and outdoor exhibit space adjacent to the hall. We’ve got four Associate Members sending their trucks to Marco Island from as far north as Canada! That’s an exciting proposition for NADCA, for our attendees and for our Associate members committed to supporting the industry and our event. Don’t just be good, be the best at what you do. Success and expertise are derived from your commitment to professional development and training and there’s no greater authority on HVAC cleaning than NADCA. Our speakers are technicians, clinicians and manufacturers with tremendous industry experience and education. This year we are working and playing on the sunny beaches of the Marco Island Marriott. With more than 13 sessions on the latest industry technology and practice, certification training and testing, plus a fishing expedition and golf outing, this meeting offers something for everyone! The Member Party will be held on the beach with music reminiscent of the Beach Boys and 5

Bob Marley. Corn hole and volleyball and plenty of food and drink will keep our attendees in the spirit! When the party stops, be sure to review the 2014 Annual Report, found in this issue and also in your email inbox earlier this month. These past two years have brought exciting times for NADCA. With renewed strategic focus and deliberate tactical actions, we are pleased to present a profitable year-end financial statement to our members. Growth across so many facets of the organization in 2014 contributed to our outstanding revenue results. New members, online learning opportunities, custom training and certification are all key factors supporting the Association’s initiatives. Staff works diligently to manage expenses and bring in not only a balanced budget at year-end, but a profitable one!

Be so good they can’t ignore you — Steve Martin

You can’t ignore these numbers! A 96 percent renewal rate, more than $100,000 expense under budget, more than 60 percent increase in Fall Tech conference attendance and newly trained and additional certified

individuals joining the Association each month. Please take some time to review the report and familiarize yourself with the activities of the Association. I promise, if you’re not engaged at a level where you are using NADCA to grow your business, with a clear understanding of the tools available to you, you are short changing yourself. Your membership investment should return value to your company. If you aren’t sure of your ROI, talk to our Membership Coordinator, Victoria Ramsay, or visit the member section of the website for information on the benefits available to NADCA members. One last item of business: You may recall that we rolled out a new member benefit in 2014 aimed at helping to protect the NADCA logo and unauthorized use of the logo by non-members. While our legal activities continue, it’s not enough to combat the infringers and we need your help in making this program work. The investment made in this Yoshki software platform was significant enough that I am asking, encouraging, perhaps even begging you to adopt the use of this new NADCA verification logo. I can tell you that I receive no less than 10 complaints per month about a company illegally using the NADCA

D U C TA L E S

MARCH • APRIL 2015

Executive Director’s Message

logo. We immediately initiate the tracking process, calling the violator and sending a subsequent cease and desist letter. It’s not enough. The legitimate companies will immediately respond and either cease use of the logo or join the Association. Those that don’t comply and continue to use the logo are almost exclusively the blow-and-

go companies that have only a PO Box and no real contact information available. Make sure your customers know you are a verified member of NADCA and direct them to your website where they can see the verification logo and click to confirm that themselves. If you are not

using this logo, you are not a part of the solution. Help NADCA, help your company and protect your investment. Please contact Victoria Ramsay at membership@nadca.com for details on how you can begin using this highly valuable and marketable tool. Thanks and enjoy sunny Florida!

In Memoriam Larry Robertson

Larry Robertson, Dan Greenblatt and Eva King. Indoor Air Quality Association’s first President and founding board member, Mr. Robertson, had been a leader in IAQ research and services for more than two decades. He was known for establishing Mycotech Biological, Inc. (MBI), one of the first environmental laboratories that specialized in the identification of fungi and their association with HVAC systems.

D U C TA L E S

MARCH • APRIL 2015

Billy Meyer, III William W. “Billy” Meyer III, 60, of Libertyville, Illinois passed away unexpectedly on Friday, Jan. 30, 2015 at his home. He was born Jan. 20, 1955 in Evanston, Illinois, grew up in Northbrook and was a graduate of Glenbrook North High School. He was the owner of Wm. W. Meyer & Sons, Inc. an industrial manufacturing firm in Libertyville and longtime NADCA member. He enjoyed boating, fishing and especially his family. Surviving are three children, Charlie Meyer, Maggie Meyer and Jack Meyer; his sister, Julie McPike; and former wife and dear friend, Mary Jo Meyer of Libertyville. He was preceded in death by his parents, William and Frances Meyer and by his brother Patrick. Memorial contributions can be made to Serenity House, 1103 W. Park Ave., Libertyville, IL 60048. 6

Industry News

Armacell Acquires the Business of Industrial Thermo Polymers Limited (ITP) Acquisition positions Armacell at top of Canadian market in PE insulation foams and strengthens position in North American market overall

rmacell, a leader in flexible insulation foams for the equipment insulation market and a leading provider of engineered foams, has signed a purchase agreement for the business of Industrial Thermo Polymers Limited (ITP), a leading manufacturer of extruded polyethylene foam products in North America. This transaction significantly strengthens Armacell’s market position and footprint in North America – especially in the pipe insulation business. This acquisition reflects another step in the continuation of Armacell’s internationalization and growth strategy. Furthermore, it firmly establishes Armacell in the new market segments of water toys and backer rods. The closing expected mid-March.

“All of the product segments that ITP is active in – such as pipe insulation, backer rods and water toys – exhibit strong growth rates. The predicted rebound of the overall US construction market and the strengthening of the US dollar, which both have a significant impact on the company´s sales, make ITP an attractive investment for us”, explains Patrick Mathieu, CEO of Armacell International S.A. “ITP possesses decades of technology know-how in the production of extruded polyethylene tubes and profiles. We are looking forward to having such an experienced team on board.” “In Armacell ITP has found a successor with a global growth strategy, where it can leverage the production capabilities, specifically polyethylene extrusion, and knowhow developed at ITP over the

past 35 years,” says Steve Hartman, President of Industrial Thermo Polymers Ltd. “ITP also offers Armacell a strategic foothold in the Canadian market place. I am excited and confident that it will build on what we have created and be a great home for our people.” ITP, which was founded in 1980 and maintains headquarters in Ontario, Canada, is a leading manufacturer of extruded polyethylene foam products in North America. Under the brand name Tundra, ITP manufactures products in a broad range of markets, including standard and self-sealing pipe Insulation, insulating foam filler and water toys. In addition, ITP is also North America’s foremost manufacturer of sealant joint backer rod products for the waterproofing industry. In 2014, it generated revenue of approx. C$30 million.

D U C TA L E S

MARCH • APRIL 2015

Industry News

TSI Balometer Capture Hoods Achieve CEC Certification for Residential Use

SI-Alnor, a leading manufacturer of ventilation test instrumentation, announces that Balometer® Capture Hoods are now certified by the California Energy Commission (CEC) for use in residential air balancing and troubleshooting. Since 1975, the CEC has been responsible for reducing California’s electricity and natural gas demand through adoption of specific energy policies and standards. Every 3 years the CEC revises the minimum standards to ensure they are technically and economically feasible. In the residential market, working with Home Energy Raters, the state mandates specific energy ratings in residential buildings. These measurements can be achieved by various methods including measuring airflow in homes using CEC approved equipment. Under California’s 2013 Building Energy Efficiency Standards (Title 24, Part6) Section 100.0(h) and Reference Residential Appendices Section RA3.3.2.1, all airflow rate measurement apparatuses used to verify heating, ventilation and air conditioning (HVAC) system airflow must be certified to the Energy Commission.

A TSI Balometer Capture Hood Items that must be included with the declaration statement are: •

The product manufacturer’s model numbers for the airflow measurement apparatuses.

•

The product manufacturer’s product documentation that gives the specifications for use of the airflow

measurement apparatus to accurately measure residential system airflow at system return grilles of single and multiple return duct systems. With this certification, the TSI-Alnor Balometer Capture Hoods are recognized as meeting the CEC’s performance guidelines.

D U C TA L E S

MARCH • APRIL 2015

Your Business

Fall in Love with Customer Relationships By Dana Ilovich

alentine’s Day is behind us and hopefully our romantic lives are in order, so now it’s time to focus on another one of our most important relationships—our customer relationships. Customer relationships should be of the utmost importance to you, because in the age of social media and review sites such as Yelp and Angie’s List, the love your customers spread can catapult your brand awareness to new heights. And, according to the White House Office of Consumer Affairs, 46 percent of American consumers say they always tell others about good experiences. The bottom line is that the key to your customers’ hearts is good customer service. In 2015, the paradigm for “good customer service” has changed quite a bit. Today’s consumers have shifted their expectations, which are now set by the explosion of touchpoint, social media, and online review sites. Customers don’t want to be bogged down with long waiting queues and useless interactions. Today’s consumers long for meaningful

D U C TA L E S

For the best customer relationships, help them fall in love all over again – this time with you.

MARCH • APRIL 2015

Your Business

interactions that are easy, fast, and—of course—friendly. If you want to truly make your customer relationships to be about love, you need to go beyond delighting them.

Customer Relationships Require Transparency The Internet has trained all of us to sniff out fake information and faulty terms and conditions like a welltrained blood hound. Save your brand the agony and be transparent with your customers about everything — and that means everything. Many a PR crisis could’ve been deterred by organizations being upfront about company policies. This kind of honesty also forces change within your own company by holding everyone accountable for every decision. Customer relationships have ceased being simply a one-way monologue. Today, customers expect to have a say not only on your product, but also corporate policies that may or may not jive with the ethos of your consumer community. There’s a reason that corporate social responsibility is a trending topic, because it matters.

Empower Purchase Decisions On a more micro-scale, you should make information easily accessible to your customers even on the product 11

level. Empower their purchasing decisions by arming them with all necessary knowledge to alleviate decision paralysis and shopping cart abandonment. In the same vein, consider implementing social graph information and reviews on site and throughout other various engagements to create a level of trust in the information that your visitors are presented. For the best customer relationships, experience counts. It is proven that is where customers can register their comments, complaints, and/or level of satisfaction, it can increase your conversion rate by around 18 percent. We have become a double and triple fact checking society, so be sure your sins will find you out if you attempt to pull one over on your customers. You will feel it in the cost of returns and the loss of repeat business.

Never Make Them Wait We can’t be blamed for our lack of patience: Instead let’s blame it on the Internet, Steve Jobs and every other fantastical technological advance during the past 20 years. Our expectations as consumers and information hunters have changed. Gone are the days of your AOL dialup going “skaweerureeweeert” every time you have to log on. Now with a simple finger swipe you have access to more information, more quickly than ever thought possible. And now… ain’t nobody got time to wait.

These developments have made the human race much more efficient (when not dealing with Facebook addictions and SnapChat stalking) with how we view engagements with brands. Your customers have grown accustomed to instantaneous resolution whether it is checking if the new Johnny Depp flick is any good (IMDB or Rotten Tomatoes), checking an app for their bank statement or tweeting American Apparel because they haven’t received their order of new wintry leggings yet (yes, that is a thing). We expect good service, which often requires minimal service at that, rather accessible knowledge or self-service. Just like in any relationship, opening up two-way conversations and making life easier for the other party really will increase the love. It’s all about the B2P (Business to People) model, regardless of who your business is targeting. Because we all just want respect, efficiency, and honesty. For the best customer relationships, help them fall in love all over again — this time, with you. Dana Ilovich is the vice president of marketing at nanorep, the Internet’s premier digital customer assistant. She has more than eight years of marketing strategy experience in both digital and offline platforms. This article first appeared on Spin Sucks (www. spinksucks.com), an award winning marketing, PR and communications blog, and an arm of the Chicago based integrated digital marketing firm Arment Dietrich Inc.

D U C TA L E S

MARCH • APRIL 2015

Your Business

The Benefit of Strategic Partnerships By Chad Engle, Field Manager, Mite-E-Ducts Inc.

e are all trying to watch our bottom line, yet hoping our profit continues to climb. They say, “You have to spend money to make money.” But what about being old fashioned in a cyber world? Honesty, integrity and a handshake between friends used to go a long way. While we admittedly need the fine print and legal jargon as a backup, are there other companies with the same work ethic as yours? Companies that you trust and know? Would you have them in your home? Would they have you in theirs? This is the basis of building a strategic partnership that can help both companies succeed.

Beyond Networking We all have spent money looking for new customers, luring them in with flashy billboards ads, catchy radio and TV jingles, brightly colored mailers and newspaper spots — even still some phone book ads! Yet your company’s reputation around town 13

should speak louder than a Beltone commercial during the Andy Griffith Show. Thinking back to those other companies in your area that you know and trust, why not have them work for you, and not have to pay them? I’m talking about networking or — better — a friendship! Friends with a likeminded company can go a long way. Could your air duct cleaning service and their service complement one another? Like peanut butter and jelly, Abbot and Costello. A Friendship can come from anywhere. Look to the obvious: HVAC companies. Are they doing duct cleaning? Talk with someone about a network where you can help them better serve their customers. Maybe they’ll let you set up a meeting with the techs who are face-to-face with your new customers. Pass out your cards, but be sure to get some of theirs. (Taking in some doughnuts

and coffee always help techs remember your name for some reason too!) Explain what you do briefly and how you can help their customers. Not every company or tech may be on board with your services, but there could be a handful who have been asked about air duct cleaning, but not sure about who to recommend. Let the techs know that if customers ask, you can help them or they can share your information with the customer. Keep it light: “Give me a call, we can either give you a price or set up a time to go to the customer’s home and quote them.” Tell the company you can give the home owner a better price than their current contract, either a percent off, dollar amount off coupon, etc.

Generate New Business for Others Helping other companies in your network drum up new business (for

D U C TA L E S

MARCH • APRIL 2015

Your Business

services that are something your company doesn’t do, of course) is a great way to build a trust and develop strategic partnerships. Once they see that you’re willing to help them out, they’re more likely to return the favor. One thing that I’ve done to help get an “old” customer back to a company is look at the work performance sticker. For example, you’re at a job and see that the last time the company was out was in 1993 to change a filter. Step outside and call the company. Tell them who you are and why you’re calling. This will let them know you are caring for their customer and their company. Ask them if the customer is on a current service contract with them. If they were, you can give them a discount off the air duct cleaning, and recommend they call the other company and schedule service soon since they are having the air ducts cleaned. Another situation could be if, during a cleaning job, you find that the system has no work sticker. Ask the customer what company they use. If they don’t have a particular company, most of the time they’ll ask your opinion. There’s an open door to refer your HVAC friends you’ve build relationship with. Keep their cards in your truck and let the customer know that the company is a friend of yours and will take care of them. This also works for outside-thebox thinking. Customers may ask your opinion about other issues in their homes. Partnering with other companies, such as restoration service providers, plumbers, handymen, maids/housekeepers, contractors, realtors, dryer technicians and maintenance service providers. If each of those companies have just one person recommending your services, that could mean D U C TA L E S

A Great Example of Partnerships A restoration company we were friends with had been called out to a home that had been vacant for over a year. The out-of-state bank called a local relator who partners with our friends at the restoration company after a busted pipe caused the basement to flood, submerging the HVAC system and hot water heater, growing mold all throughout the basement. The relator was in a panic. The restoration company went to work, pumping the water out and calling their friends in. The plumber arrived, located the problem and corrected the issue and replaced the hot water heater. Restoration began, we were called to quote the duct cleaning once everything was complete. We recommended a couple HVAC companies to replace the system and gave the relator a couple more friends’ names that could help the situation. That all being said, once the house was done, we gained a relator friend, and she had no problem selling the house later that year. The new home owners who purchased it called the HVAC company back to add on an auxiliary option and sign up for regular maintenance. All because of networking friends. another week’s worth of work, the need for more employees, more equipment, etc.

Recognize Employees Beyond recognizing your own employees (who we all know are the backbone of success), stop by or have a tech drop off some doughnuts and business cards for another company’s staff, and take time to

MARCH • APRIL 2015

answer any questions. If you know of an employee who has referred your company more than once, say “thank you” with coffee or a tool gift card. A kind gesture will encourage them to continue, and hopefully prod others to step up. I also try to send anniversary cards to companies that have been in business for 20 years, or even 14

Your Business

Christmas cards (again, keeping your name in front of them and their employees).

Partnerships are Friendships Friends are the ones you call up to help you move, play cards with and give you an extra hand when needed, but they don’t expect any payment for it. They do it because you’re friends; if I can steal a line from a song, “that’s what friends are for.” Calling these relationships friendships is far more accurate than partnership. Business partnerships have a high rate of failure, usually because of money. This isn’t about money!

A great friendship between companies will benefit not only both companies, but more important, the customer. A satisfied customer is priceless; they will tell family, friends and coworkers what company to use when it comes to your service. You get a feeling of pride when a home owner who used one of our friends calls to thank us for the referral, knowing that the quality of service you and your friends were able to provide made things better for someone. Remember, it’s about the better service of the customer. Better service will boost your reputation in the community as having honesty and integrity, plus drive productivity for the company.

Reinvest for Success Those back-and-forth referrals don’t cost you a dime. All you need to do is provide quality work from friends. Now the money that you might have or always wanted to spend on advertising can go to those other areas, now that you have a little more. Consider upgrading equipment, or invest in your staff by funding perks for the employees that are doing the work. Happy and invested employees will go the extra step if treated with respect and appreciation, knowing that you see their hard work and dedication. Maintaining relationships, both with outside companies and your own employees, can help any business succeed.

Be Featured in DucTales! DucTales is seeking submissions from members and industry experts for publication in future issues of the magazine. Articles may be about: •

An experience in the field

•

How you’ve grown your business

•

Tips for other business owners

•

Practical tips, tricks and guides for other indoor air quality professionals

•

Technology reviews

•

Training opportunities

•

… and more!

For submission guidelines, deadlines and other information, please contact Sarah Black, DucTales Editor, at sblack@ahint.com.

D U C TA L E S

MARCH • APRIL 2015

Your Business

Everything You Need to Know About Going Global NADCA member Ken Stricklin details his international journey

nternational expansion is a dream for many, but it remains that — a dream. It can be difficult enough to expand a business in the United States, let alone on to the other side of the world. But, international expansion doesn’t just have to be a dream. Duct Doctor USA, a franchised business based in Atlanta, recently expanded internationally and now has Duct Doctor franchises in Nigeria and United Arab Emirates (UAE). The experience of Duct Doctor USA can be used to help other NADCA members achieve their dream of going international.

Duct Doctor Details Duct Doctor USA was originally established in 1985 and eventually expanded into 11 states and 150 cities around the country. In 2005, Duct Doctor USA was approached by a (UAE) firm based in Abu Dhabi about partnering and expanding internationally. From there, Duct Doctor USA never looked back. Since the initial expansion to Abu Dhabi, Duct Doctor USA established a presence in Nigeria and is currently expanding to Panama.

and operational stability of the majority of their franchisee operations.”

Lessons Learned President and CEO Ken Stricklin of Duct Doctor USA learned many valuable lessons during his international journey. “International expansion enhances a company’s brand and is a growth opportunity,” said Stricklin. “Most foreign companies need air duct cleaning.” Many business owners think of expanding internationally for monetary gain, but business owners should make sure their business and their business model are successful in the United States before deciding to expand. “Owners should resist the monetary opportunity that may be flashing before their eyes,” recommends Stricklin. “They should expand internationally only after they are satisfied with their domestic expansion and proven success, profitability

What’s your business model look like? How is it different and unique from other companies? “U.S. franchises are certainly growing in demand internationally, foreign investors are astute in searching for and selecting franchise concepts that offer unique and different components that they cannot replicate and acquire on their own in their country.“

The Unique Challenges of International Expansion Two major concerns for companies who want to take the leap and go international is the time differences and managing dayto-day business operations efficiently. Companies going international should be aware of these issues, but rest assured that these issues are easily managed by finding ways to work around the time and cultural differences. “Communications are often delayed because of the time differences,” said Stricklin. “For example, in the Middle East, their day ends when ours begins. They have more frequent holidays than we do and some last as long as 60 days. As with any successful international franchise

D U C TA L E S

MARCH • APRIL 2015

Your Business

operation, you plan for these dates accordingly.” They’ve been able to maintain effective business practices with regards to finances and financial reporting, as well. “Our financial reporting program automatically converts currency. Our technical, procedural, and commercial project pricing and bidding support is also effectively accomplished via email,” he said. Another concern is communication, especially for those expanding into countries that have primary languages other than English. “Language barriers have not proven to be a difficultly,” said Stricklin. “Fortunately, the executives we are working with in most foreign countries speak fluent English. There are the rare occasions when we have had the need to retain the services of a foreign language translator.” Differences aside, Stricklin said there’s no need to drastically change the way you manage your company just because you’re going international. Franchise owners are often already using the technology for remote management. “From our Atlantabased Support Center, we are quite successful in utilizing email and peer-to-peer video teleconferencing to accomplish our day-to-day business operations,” said Stricklin.

The Foreign Model: Just Like Home? When deciding what your international franchise model should be, don’t be gripped with fear about changes or how the model should look. “Our international model is very D U C TA L E S

Top Tips for Businesses Wishing to Expand Internationally 1.

Refine and prove the business concept over as many years as possible to attain confirmation of the success and profitability of the brand. Businesses should operate at least a half dozen franchisees in different U.S. markets for a period of at least 3 years or longer. Model should be operating smoothly and with no failures. The selection, screening and financial qualification of foreign franchisees are even more critical than for those of your domestic franchisees. Be sure you have your checks and balances in place to align with the right franchise partners.

Do not sell franchises just for the sake of doing so. Franchises

similar to our domestic model,” said Stricklin. “Domestically it is our policy to award only one franchise in a single marketplace — defined and protected by county boundaries. Internationally, depending on the size, we have been awarding only one franchise for the entire country. This is however, likely to change given the size and scope of the expansive regions in which we are operating.”

International Challenges Accepted Going international isn’t always smooth sailing. Challenges will appear. “The two greatest challenges that we have encountered center around U.S.-based training for foreign nationals and in-country training for our American team,” said Stricklin. “First, we often encounter

MARCH • APRIL 2015

should be awarded to the best partner possible and to one who shares your passion for customer service and quality work. Work closely with the U.S. Federal and State Departments of Economic Development. These offices can assist you in vetting candidates through their country’s Embassy. In the event you have registered trade name and logo copyrights or patents, you should verify that each country is a party to the Berne Treaty to ensure protection of such rights. Have your logos, trademarks and/or patents registered with the U.S. Trademark & Patent Office, as well as internationally.

problems getting visas for foreign technicians to travel to Atlanta for training. Quite often, we end up sending our team to them rather than bringing the foreign nationals into the U.S. Secondly, since our business model includes two separate in-market business development training sessions to get the new business up and running, a great deal of time and expense is required due to the distances involved from our Atlanta headquarters.” The biggest takeaway for businesses who are considering going international? Stick to your business’s and NADCA’s standards. “All our franchisees are required to clean ventilation ductwork to both Duct Doctor USA company specifications and to the National Air Duct Cleaners Association (NADCA) standards,” said Stricklin. 18

2014

ANNUAL REPORT

TREASURER’S REPORT For the period January 1 to December 31, 2014

Overview

space, committee expenses, legal fees, sales commission expense, credit card processing fees, insurance, postage, general design and printing, storage fees, telephone, website maintenance and hosting, and staff travel.

The Association’s finances remain strong in 2014, with revenues of $1,904,275 and expenses of $1,526,760 with a projected net income of $377,500, well ahead of the budgeted net income of ($141,395), which equates to an approximate $518,900 swing to the positive. The Association ended the year with total net assets of $1,568,867.

NADCA’s partnership with Association Headquarters allows the association to continue to realize significant savings in management fees as outlined below. Projections on previous management company fees are included at 4% annual increase, consistent with historical management contracts.

NADCA completed the transition from cash basis to an accrual basis accounting system in 2013. Because the Association operated on a cash basis accounting system prior to that transition, revenue numbers for comparison year over year will be skewed. For example, revenue numbers for 2012 were inflated. That is attributed to dues revenue recognition (and other revenue) in 2012 that should have been deferred and recognized in 2013. With the close of 2014 and moving forward, the membership can now see year-end comparisons that accurately reflect the progression of the Association’s finances.

Management Fees Prior Management – 2012

$711,996 $740,475

Projected 2013

$770,095

Projected 2014

Revenues Membership dues account for 46% of the Association’s revenues, followed by Certification & Training (30%) and Annual Meeting (16%). Overall revenues for 2014 were $1,904,275 compared to 2013 revenues of $1,811,672. The increase in revenue can be attributed to: Certification & Training coming in $168,314 ahead of budget; Annual Meeting coming in $87,077 ahead of budget; and $24,405 in Other Event revenue.

AH — 2014

200

300 400 500 In Thousands

600

700

800

Comparison to Budget

Expenses

Due to prior accounting method and the transition to accrual based accounting in 2013, the Association has not had an accurate historical record of their revenue versus expense. With 2014 coming to a close and the first full

Holding steady for the second year in a row at 51%, Administration is the largest expense category and includes the following: management services, staffing, office

100

$601,835

D U C TA L E S

MARCH • APRIL 2015

2014

ANNUAL REPORT

Closing

year of accrual based accounting completed, the year over year comparisons now become accurate and meaningful. NADCA budgeted conservative revenue growth and planned for a budgeted loss of approximately $141,395. Actual revenue far exceeded the conservative budget by $402,445. Revenues for 2014 far exceeded the conservative budget goals, with actual results of $1,904,275, compared to a budget of $1,501,830. Expenses continue to be monitored and reduced. Expenses were closely monitored and cut at every opportunity. Actual expenses for 2014 were $1,526,760 compared to a budget of $1,643,225. Overall the Association realized an unrestricted net income of $374,259.

NADCA increased its net assets again in 2014, remains financially strong and continues to trend upward. The Association has the funds necessary to execute its operational and strategic initiatives, initiate additionally identified directives, and deliver a high level of support to the industry and our members. The Association will be working toward diversification of fund investments to realize more productive gains and stabilize the long term health of the organization.

$92,603 revenue increase over 2013

Unrestricted Net Income Comparison 500,000 400,000 $374,259

300,000

$116,466

200,000

expense under budget

$400,975

2014

100,000

Year to Date Actual

-141,395 2014 Budget

-100,000 -200,000

FINANCIAL SUMMARY REPORT OPERATING REVENUES

2014 2014 UNAUDITED FINANCIALS

2013 2014 BUDGET

2013 AUDITED FINANCIALS

Administration

$902,515

$787,000

$857,140

Annual Meeting

306,087

219,010

233,892

Certification & Training

576,634

408,320

583,195

Other Events

52,905

28,500

45,904

Publications

66,134

59,000

91,541

$1,904,275

$1,501,830

$1,811,672

Administration

$777,496

$874,625

$710,291

Annual Meeting

381,411

340,400

324,342

Certification & Training

212,569

240,900

187,777

64,418

77,900

68,483

TOTAL OPERATING REVENUES OPERATING EXPENSES

Other Events Publications

TOTAL OPERATING EXPENSES D U C TA L E S

90,866

109,400

91,918

$1,526,760

$1,643,225

$1,382,811

MARCH • APRIL 2015

4 6

30 48 16

14 Publications Other Events Certification & Training Annual meeting Administration

Operating Revenues

Operating Expenses

Annual Meeting Committee

This process includes thorough review of the existing question bank to determine if the material is relevant or outdated, as well as work on drafting new questions that tie back specifically to ACR, the NADCA Standard. After completing the ASCS exam rewrite, this committee formed a sub-committee to begin the CVI exam rewrite process with a release date set for the Annual Meeting in Phoenix, AZ in 2016. This will mirror the ASCS process and will produce an updated and more relevant exam for those looking to become a Certified Ventilation Inspector.

This committee continues to work closely with the Education Committee to review newly developed content for CEC course instruction.

More than 430 attendees were present at NADCA’s 25th Annual Meeting held at the Grand Hyatt in San Antonio, TX where industry veterans came out to take advantage of the opportunity to learn, connect and network among the industry’s most successful and experienced professionals. The exhibit hall offered more than 30 exhibitors showcasing their equipment and services. Demonstrations were held in the exhibit hall and the attendees gathered to celebrate the Member Party in honor of the Hall of Fame inductees with a scenic river boat ride along San Antonio’s famed Riverwalk to the Buckhorn Saloon and Museum.

Education and Safety Committee Education remains the core of NADCA’s mission, and the Education & Safety Committee strives to maintain, update and develop new training programs that will keep our technicians and industry experts on top of new advancements in technology, products, and practice. In 2014 the committee continued their development work on NADCA’s new online webinar library which offers ondemand webinars on a variety of industry related topics for continuing education credits. Participants can now more easily identify desired areas of study and opt for the course or courses that fit their target needs in an on-demand format. The committee is also working on a new webinar series that will provide tips & techniques for cleaning to ACR, the NADCA Standard for both residential and commercial projects. These segmented training sessions are shorter in length so they can be taken individually or multiple sessions can be purchased if the desire/need arise.

Certification Committee The Certification Committee is tasked with developing and maintaining NADCA’s industry-leading certification programs to ensure that members are performing air duct cleaning to the highest standards and in accordance with ACR, The NADCA Standard. This year the committee completed the ASCS exam rewrite process and unveiled the new exam to more than forty test takers at the Annual Meeting in San Antonio.

2014 Certification Summary PROGRAM

# OF CERTIFICANTS

NEW IN 2014

2013 # OF CERTIFICANTS

NEW IN 2013

2012 # OF CERTIFICANTS

NEW IN 2012

ASCS

1798

302

1660

265

1353

333

CVI

248

209

205

D U C TA L E S

MARCH • APRIL 2015

2014

ANNUAL REPORT

Ventilation Maintenance Technician (VMT) Training Program

Finance Committee This committee was formed in 2013 to provide financial oversight for the organization. The Finance Committee is chaired by the most recent outgoing Board Treasurer, and consists of the current Board President, current Board Treasurer, and three NADCA members in good standing.

The Ventilation Maintenance Technician (VMT) Online Training program remains as the optimum way to train entry-level technicians in a cost-effective manner. More than 480 technicians have registered for this course since it was launched in 2011, learning about basic safety, access openings, containment, tools and equipment, and how to clean HVAC systems in accordance with ACR, the NADCA Standard.

In addition to reviewing and approving the annual budget presentation to the Board of Directors, the committee also reviews the pricing structure throughout the organization, making recommendations and changes in support of the budget and strategic goals of the Association. They approve the audit firm and subsequent audit documents, set long term financial goals and surplus spending guidelines, and review quarterly financial statements.

The Education Committee, alongside the Fall Technical Conference Committee, launched hands-on training for the VMT course offered at the Fall Technical Conference in Atlanta, GA, allowing attendees to apply those skills and theories taught by the VMT Training Program as they worked through the course instruction. Break out time was scheduled and attendees were able to step into the training area to touch and feel the tools and equipment and test out the techniques taught in the session.

International Affairs Committee NADCA’s International membership continues to grow with targeted marketing bringing our total International member count to 249 members from more than 25 countries. NADCA’s International Affairs Committee is appointed to focus on the needs and interest of members from outside the United States.

White Paper: Interior Insulation Applications in HVAC Systems

In 2014, NADCA President, Bill Benito, traveled to Italy to present ACR, the NADCA Standard to NADCA’s Italian counterpart, AIISA. Benito stressed the importance of ACR and shared copies of the standard with government officials, owners and technicians at AIISA’s 10th anniversary celebration.

In 2014, the Education and Safety Committee charged their White Paper Sub-Committee with the development of this paper designed to educate the industry on internally insulated sheet metal ductwork and HVAC system components. Currently a broad range of information exists regarding cleaning and restoration of interior insulation in HVAC systems. In working with a wide spectrum of parties associated with the HVAC and insulation industries, NADCA recognized the need to provide direction in this area.

NADCA continues to enjoy a mutually beneficial relationship with AIISA. In 2014, 71 NADCA members came from our partnership with AIISA, an increase of 34% over 2013. NADCA’s international impact was extended through outreach and events including participation in the 2014 FIRAS Congress in Canada and by offering customized training in Australia to help increase the number of ASCS certified individuals located in that country.

This paper was developed by some of the nation’s top professionals together with NADCA’s technical team. It will be presented for the first time at NADCA’s Annual Conference in Marco Island, FL and will subsequently be available in webinar format. This paper will be available for free download at NADCA.com.

D U C TA L E S

MARCH • APRIL 2015

Social Media

Also in 2014, board member Carlos Gonzalez-Boothby represented NADCA at AHR Expo Mexico to expand NADCA’s presence internationally, recruit members from Latin America, and promote ACR, the NADCA Standard.

NADCA continues to increase its presence on Facebook, Twitter, YouTube and LinkedIn. NADCA’s Twitter followers jumped from 275 in 2011 to 849 in 2014, an increase of more than 200%. LinkedIn continues to be the most active social media forum for NADCA, with 507 group members and a very dynamic discussion board. Topics range from NADCA-specific certification and renewal questions, to EPA activity, to job-specific information exchange. NADCA’s Facebook page is also growing, with more than 600 followers representing a 37% growth over 2013.

Industry and Public Relations Committee The Industry and Public Relations Committee undertakes a wide array of initiatives each year for the purpose of generating business opportunities for NADCA members and growing the association. In 2014, NADCA continued its relationship with Association Headquarter’s MarCom (Marketing & Communications) team and engaged in targeted campaign work. The result of the campaigns has been measurable, targeted growth and value beyond the dollars invested. For example, NADCA invested in a shortterm membership campaign that drew 17 new members, including eight international members resulting in $23,742 in membership revenue. That equates to a 265% return on NADCA investment.

We continue to drive people to www.nadca.com across all of our projects, in an effort to increase the visibility of the association and educate the industry.

Articles and News Releases NADCA continues to utilize several public relations initiatives in order to promote the activities of the association and the advancement of the industry. Strategic partnerships with North American Precis Syndicate (NAPS) and MarCom have resulted in a range of releases and article topics. NADCA’s investment of just over $45,000 with MarCom generated more than $216,419 in ad rate value for the Association. This included coverage in top industry and consumer-facing publications including: Today’s Facility Manager, ACHR News, SNIPS Magazine, HVACR Business Magazine, Facility Care Manager, Men’s Health Magazine, The Miami Herald, The Washington Post (Media Planet), The Charlotte Observer, plus more.

The Industry Relations (IR) team saw significant growth in new products and services. The demand for additional sponsorship and marketing opportunities saw the team get creative to meet our members’ needs. The results speak for themselves: ■ Increased sponsorship sales for the Annual Meeting and Fall Tech Conference by more than 600%. ■ Increased DucTales advertising revenue by 14%. ■ Implemented new website advertising platform and launched sales in excess of $5,000 Over the past two years, the IR team at Association Headquarters has revitalized relationships with past exhibitors, created partnerships with new sponsors, developed new revenue opportunities, and boosted existing ones.

Commercial Activities NADCA allocates a portion of their Industry & Public Relations budget to participation and exhibition at several industry events. With booths at the Restoration Industry Association (RIA), Indoor Air Quality Association (IAQA) and ASHRAE’s Air-conditioning, Heating & Refrigeration (AHR) Expo, NADCA harnessed opportunities to reach target

D U C TA L E S

MARCH • APRIL 2015

2014

ANNUAL REPORT

2014 NADCA Membership Summary

individuals and companies across the industry, including mechanical engineers, specifiers, facilities managers, air conditioning contractors, indoor air quality specialists and other key industry segments. NADCA presentations on ACR, The NADCA Standard, HVAC Cleaning in Healthcare Facilities, and the NADCA White Paper on UV Applications in HVAC Systems were delivered at these industry events and were well-received in these circles.

Number of Members by Type Membership reached an all-time high in 2014 with

1139 members 58 5

NADCA continues to support our affiliate partnerships and maintains its Memorandum of Understanding (MoU) with IICRC, IAQA, and IKECA. Through these agreements, our associations offer reciprocal support and benefit in the areas of education, marketing and promotion. The executive management teams remain in communication with regard to scheduling and direction of the association in order to maximize all opportunities and work together to avoid scheduling conflicts.

249 42

785

Membership Committee Affiliate Supplemental International Associate Regular

The Membership Committee is tasked with enhancing member benefits and promoting those benefits to current and prospective members in order to increase and retain membership. The Committee also oversees NADCA’s growth strategy and member surveys. In 2013, NADCA was pleased to surpass 1,000 members for the first time in the organization’s history. In 2014, that growth trend continued and membership peaked at 1,139 companies. Development of enhanced member benefits, updated and focused educational content and a membership campaign that spanned both US and International markets continue to propel the organization forward. Targeted content marketing with our in-house MarCom experts found pockets of opportunity for membership and industry education, highlighting the fantastic ROI (return on investment) and professionalism of the Association. Through the on-going work of the Membership Committee and staff in assisting pending members with completion of their ASCS certification, and creating a streamlined, online renewal process, NADCA has built a strong foundation for the targeted growth outlined in the organization’s long term strategic goals.

21% increase over 2012 membership numbers

Membership History

New Applications/New Members

1,200

250

1,139 1139 1,022

1,000

905 918

878

# of New Members # of New Applications

207

193

200

941 917 934 915

189

175

168

157 150

800

600

100

400

200

132

’08

’09

189

186

137 121

’10

143

132 109

’11

’12

’13

’14

Leadership Development Committee 0

The Leadership Development Committee is charged with identifying qualified candidates who are interested in serving on NADCA’s Board of Directors.

’06 ’07 ’08 ’09 ’10 ’11 ’12 ’13 ’14

■ In 2014, 55 companies had their membership terminated for not meeting membership requirements (noncompliance with ASCS certified staff or lack of proof of insurance). This compares to 44 terminations in 2013, 118 terminations in 2012, 41 terminations in 2011 and 27 companies terminated in 2010.

This Committee identified a slate of five highly qualified candidates to fill four open positions on the 2015-2017 Board of Directors. The following director was elected to serve her first three-year term beginning in March 2015: April Yungen from Air Management Industries in Rancho Cucamonga, CA.

As of December 31, 2014, there were 55 pending member companies. Pending companies can remain in pending status for a maximum of six months. During this time they are required to provide proof of insurance and have at least one individual pass the ASCS examination. At the conclusion of the six month period, all pending companies who have not complied with the qualifications of membership are terminated. Should they wish to pursue membership again in the future, they must initiate the application process from the beginning.

Re-elected to a second term on the Board of Directors is Richard Lantz from Interior Maintenance Company in Lansdowne, PA and Dan Stradford from Action Duct Cleaning in Altadena, CA. Re-elected to a third term on the Board of Directors is Rick MacDonald from Armstrong Duct, Vent & Chimney Cleaning in Manchester, NH. NADCA again used electronic ballots for this vote. All members without an email address on file were sent the 7

D U C TA L E S

MARCH • APRIL 2015

2014

ANNUAL REPORT

Fall Technical Conference Committee

61%

NADCA’s Fall Technical Conference Committee, formerly known as The Regional Technical Advisory Committee (RTAC), supports NADCA members through regional training conferences and direct technical assistance. Previously, NADCA’s Regional Coordinators fell under the direction of this committee. In 2014, a subcommittee of Regional Coordinators was created and now falls within the Membership Committee as these coordinators work to provide support and mentoring to new and existing members within their region. NADCA welcomed several new Regional Coordinator volunteers who will be working to reinvigorate the Member Mentor program and work to ensure that members receive access to a network of support.

increase in attendance

since 2012

Fall Technical Conference NADCA once again brought in a record number of attendees at the 2014 Fall Technical Conference. The event was held September 16–18 and was set to take place at the Sheraton Gateway Hotel in Atlanta, Georgia. Due to an unexpected (and last minute) city-mandated shut down of the meeting space at this property at 5:00pm on September 15th, the event was relocated to the Renaissance. NADCA staff and speakers never missed a beat. All materials were moved to the Renaissance, meeting rooms were set, sleeping room reservations were transferred and guests were shuttled over in time for a 7am start on September 16th!

ballot via fax and/or USPS. Ballots were sent to each regular NADCA member’s primary email address through ballot voting software company, Big Pulse. Electronic ballots maintain a higher level of accuracy and protect the integrity of the process. NADCA members can be confident they will receive exemplary levels of support and participation from the newly elected board members and those returning to continue their service. Their willingness to share their time and expertise with others serves to prove they are committed to their service as a NADCA director.

ACR Downloads

2400 from more than 75 countries D U C TA L E S

MARCH • APRIL 2015

performance and static pressure; validate performance of dryer exhaust ducts in new residential construction installations; and inform customers of conditions that may be impacting their dryer’s venting performance.

Registration for this event has increased more than 60% since 2012, a testament to the quality training and handson instruction provided by speakers and the volunteer committee members. More than 130 technicians and industry professionals were in attendance. The Fall Technical Conference is designed to help industry members become the best they can be by offering certification, training and hands-on application to all levels of technicians. The committee continued the two-track program format and again offered both the Technician Track for those who are new to our industry, and the Advanced Track for industry professionals wanting to develop a greater depth of knowledge and a more comprehensive skill set.

Bylaws Committee In 2014 the Bylaws Committee initiated one minor revision to the NADCA Bylaws. This document specifies how the Association is to be governed. A copy of the bylaws can be found in the Member section of www.nadca.com.

Ethics Committee The Ethics Committee was appointed in 2011 for the primary purpose of evaluating the Association’s logo use policies, as well as other policies related to the use of NADCA’s intellectual property. The committee works with the NADCA attorney, when needed, to police and protect NADCA’s trademarks. These efforts continue on behalf of NADCA members in order to monitor and prevent misuse of the NADCA logo for competitive advantage. The committee is also charged with reviewing allegations of unethical conduct of NADCA members. 2014 saw very few ethics complaints reported, but the committee remained active in reviewing those complaints and taking action when deemed necessary. The efforts of this committee go a long way toward protecting the integrity and value of NADCA membership and the dues investment.

Standards Committee The Standards Committee is tasked with developing NADCA’s standards – primarily, ACR, The NADCA Standard for Assessment, Cleaning & Restoration of HVAC Systems. ACR, The NADCA Standard is available for free at www.nadca.com. To date, more than 2,400 people from over 75 countries have downloaded the free pdf, and more than 3,500 hard copies of the booklet have been sold or given away at industry educational sessions. Committee members continue to present ACR sessions at industry events and pursuit of promotional opportunities for this NADCA Standard continues. As a part of the organization’s strategic initiatives, the MarCom team will be rolling out an ACR marketing campaign to targeted facility managers across the US and globally in 2015.

As a part of NADCA’s ongoing efforts to protect members’ investment and prevent use of the NADCA logo by non-member companies, a new logo protection software was rolled out to members in 2014. NADCA contracted with Yoshki, a software provider who will now offer all members the opportunity to set themselves apart, to have the ability to very clearly identify themselves as an ethical, legitimate, certified and trained air duct cleaning company. What’s even more important is that the nonmember will no longer have use of the legitimate NADCA membership verification logo.

A new NADCA standard was developed and released in 2014 by the DEDP sub-committee. This committee has worked closely and with great dedication to formulate an extremely technical and effective Standard for the benefit of NADCA members. The Dryer Exhaust Duct Performance Standard (DEDP) lays out NADCA’s research-based approach to testing the performance of residential dryer exhaust ducts. The DEDP Standard provides best practices for you to test dryer exhaust duct

D U C TA L E S

MARCH • APRIL 2015

2014

ANNUAL REPORT

Strategic Planning

When members use the Yoshki logo and a customer clicks that logo from the member’s website in order to verify NADCA membership, the customer gets confirmation of NADCA membership. If the company is not a NADCA member, the verification will fail.

NADCA’s Board of Directors, along with three membersat-large, convened at the headquarters office in May for a one-day strategic planning session. The facilitator walked the group through deep-dive conversations and exercises to help identify and prioritize the goals and activities of the Association for the next 3-5 years. From this planning session, each respective committee was charged with identification and execution of key action items to achieve their relevant strategic initiative in order to maintain the forward movement of the organization.

If a non-member company is using the logo, it will not be verifiable. Additionally, if past members who have not renewed membership continue to use the Yoshki logo, customers will see the failed verification notification when clicking the logo from the former member’s website.

Anti-Fraud Task Force

NADCA’s strategic plan sets the direction and establishes priorities for the Association. It defines our view of success and prioritizes the activities that will make this view a reality. The strategic plan helps to guide committees, board members and executive management toward fulfilling the initiatives outlined in the plan, thereby achieving the short and long term goals of the Association. NADCA staff maintains a focus on the directives of the plan and delivers measurable results that can be tied directly to the strategic mission of the organization.

In addition to the efforts outlined above, NADCA has established an Anti-Fraud Task Force (AFTF) led by board member, Mark Zarzeczny, which is tasked with developing a plan to assist government officials in reducing the presence of duct cleaning scammers. AFTF will work to develop a database of scammers and act as a relay point for information needed by officials including the office of the Attorney General consumer groups and media contacts who are working to bring scammers to justice.

certification & training revenue is up more than

membership has grown

21%

60%

Management Review

of accounts to support more transparent and accurate financials; certification & training revenue is up more than 60% since 2011; three white papers have been released; the ASCS exam and training materials have been updated; the Finance Committee was formed to ensure another layer of fiscal responsibility; re-design of DucTales print version and new online format implemented; built online webinar library for on-demand learning; made available a new Safety Manual and created additional non-dues revenue stream; monthly electronic newsletter developed; prospect database created and consistently mined for marketing opportunities; online dues and certification renewal platform implemented; and custom training opportunities created and marketed, resulting in revenue of more than $30,000 back to NADCA since inception. NADCA has consistently exceeded budgeted revenue goals and continues to cut expenses in order to achieve a favorable bottom line.

NADCA initiated a management change in 2012 and selected Association Headquarters (AH). AH is a leader in the Association Management community. They were the first licensee of the American Society of Association Executives (ASAE) Certificate in Association Management Program, they are charter-accredited by the AMC Institute (to an American National Standards {ANSI} standard) and employ the highest number of credentialed staff members of any association management company world-wide. Since the Association’s transition to AH, membership has grown 21%; Fall Tech attendance is up over 60%; ACR was updated and the DEDP Standard was released; the organization transitioned successfully from cash to accrual based accounting methods and updated the chart

The results are quantifiable. Success is measured against the30 MARCH • APRIL 2015 goals set and the delivery of seamless, professional and expert

D U C TA L E S

NADCA News

NADCA on the Streets of Old Kathmandu

itting with NADCA’s global reach, NADCA Board Member Dan Stradford introduced the Association to locals in Old Kathmandu, Nepal, on a recent trip.

D U C TA L E S

MARCH • APRIL 2015

NADCA News

NADCA Featured in Media Planet Bill Benito, NADCA President, was interviewed by a writer from Media Planet and featured in their publication, which was an insert in The Washington Post. Read the article below.

lthough it may seem hard to believe, indoor air quality is typically three to five times more polluted than most of the surrounding outdoor air, according to the Environmental Protection Agency.

A Toxic Home: The Truth About Indoor Air Quality By Cindy Riley, Media Planet If your home has poor air quality, you may experience frequent headaches and long lasting colds, as well as chronic asthma. D U C TA L E S

“If your home has forced hot air or ducted air conditioning, these systems are basically the lungs of the home, and when they get dirty, the indoor air quality of the home can be severely affected,” says Bill Benito, ASCS, CVI, VSMR, president of the non-profit National Air Duct Cleaners Association. “Very young children and senior adults are most vulnerable to poor indoor air quality.” Asthmatics and allergy sufferers are also at risk. “Being inside a closed/sealed house or work place can cause the air to become stale, as chemicals and particles accumulate and float around. Since we don’t have filters covering our nose and mouth, this poor indoor air goes right into our lungs each time we take a breath.”

MARCH • APRIL 2015

To minimize exposure to dust, dirt and dander, wet wipe hard surfaces on a regular schedule and use HEPAequipped vacuum cleaners. Keep chemicals and pollutants out of the house, if possible, and replace air filters. “If your home has forced hot air or ducted air conditioning, these systems are basically the lungs of the home, and when they get dirty, the indoor air quality of the home can be severely affected.” “Much of what goes into the system settles in the ducts and in the coil system,” adds Benito. “Eventually, this contaminates build up, which is why a cleaning is recommended.” The EPA says HVAC system cleanings typically cost from $450 to $1,000, so bargain “deals” should be voided. Further information can be found by visiting the NADCA online.

NADCA News

A Sneak Peek at Vac Trucks Get the Specs on the Trucks Displayed at This Year’s Annual Meeting

our different vac trucks will be showcased at NADCA’s Annual Meeting in Marco Island, Florida, and we’ve got the inside scoop! We’ve uncovered the different specifications and what makes each truck unique. This is information you won’t be able to get by just looking at the truck during NADCA’s Annual Meeting.

Clinicair

Truck Name

StormTech

Width x Length

7 ft. x 21 ft.

Length / Diameter of Vac Hose

200 ft. w/ 10-inch diameter

Air Compressor Size

250 PSI of air pressure

Lbs. of Dirt That Dirt Hopper Can Hold

100+ lbs

Best Feature

The StormTech’s revolutionary design

Headquartered in Toronto, Clinicair has sold numerous trucks to various parts of Canada and the Midwest United States. In addition to multiple levels of cost savings, the StormTech has a smaller carbon footprint, a remote throttle control, no DOT registration required and numerous other benefits. The StormTech design is revolutionary and expected to spark a revolution within the industry as others seek to advance their products. “We are in search of new technologies that can be used to improve our industry and better position it to serve the world,” said Craig Jobber. “We look to build on these technologies and spark the creative revolution that will propel our industry into the future.”

D U C TA L E S

MARCH • APRIL 2015

NADCA News

American Caddy Vac Truck Name

American Caddy Vac

Width x Length

8 ft. x 24 ft.

Length / Diameter of Vac Hose

300+ ft. with 12, 10 or 8 inch diameter

Air Compressor Size

Heavy duty Quincy 370 air compressor

Lbs. of Dirt That Dirt Hopper Can Hold

1,500 lbs +

Best Feature

Longevity

Located in Lewiston, Idaho, Caddy Vac started manufacturing air duct trucks in 1984 in Canada. Now all sales and manufacturing is done here for American Caddy Vac Inc. in the United States for both Countries. “We continue to bring new designs and stronger built Caddy Vac’s every year,” said Mac Mattoon. “The Caddy Vac units can clean HVAC systems in mobile homes and systems in up to 12-story buildings and more, in less time than other systems on the market today. The American Caddy Vac will last longer with less repairs than other systems. Anyone purchasing one of our units will have a cleaner that has proven to be a leader in Air Duct Power Vaccuum cleaning trucks for over 30 years.”

Hypervac Technologies

Truck Name

Width x Length

7.5 ft. x 12 ft.

Length / Diameter of Vac Hose

125-150 ft. with 10-inch or 8-inch diameter

Air Compressor Size

43.6 PSI of air pressure

Lbs. of Dirt That Dirt Hopper Can Hold

300 lbs

Best Feature

Light weight reduces fuel costs

In 1980, Jim Thompson’s father started the HyperVac Technologies company in Southern Alberta Canada, near Calgary. After decades in the industry, Jim Thompson understands how to design an effective truck for HVAC professionals. “Our truck is better for big cities,” said Thompson. “It’s easier to handle and maneuver. It’s half the price of the conventional HVAC truck with more storage then other 12-foot or 14-foot trucks.” Asked where the value lies for clients, Thompson said, “Our trucks allow our customers to save big bucks because it’s half the price of conventional trucks. It’s cheaper to operate because there’s no power take off and made of aluminum that won’t rust and is lighter.”

Pringle Company

Truck Name

Pringle Mega Vac

Width x Length

7 ft. x 22 ft.

Length / Diameter of Vac Hose

Any size with 10-inch diameter or smaller

Air Compressor Size

325, 340, 370 PSI

Lbs. of Dirt That Dirt Hopper Can Hold

1,600 lbs

Best Feature

Mostly made of stainless steel

D U C TA L E S

MARCH • APRIL 2015

Greg Brown’s great grandfather and grandfather opened the Pringle Company in Ohio in 1969. Nearly 46 years later, the company designed its biggest air duct cleaning truck. “My great grandfather designed and built the first air duct cleaning truck,” said Greg Brown. “Now, we’ve built the biggest truck ever built. We believe size matters.” The value in Pringle Company trucks comes from their design. “The truck is mostly made up of stainless steel,” says Brown. “Nothing lasts longer than stainless steel. Our trucks last a really long time. The truck we will be featuring was built in 2007, and you’ll see at NADCA’s Annual Meeting that it’s still in great shape.”

NADCA News

Member Spotlight The NADCA training was spot on, and built upon my experience in the HVAC and electrical trades.

How did Edd Helms get its start? Edd Helms Group got its start in 1975 when Edd Helms was a licensed master electrician with a passion for sales and customer service. Wade Helms graduated from Florida State University in 1979 trained in economics and architecture. Together, Edd and Wade followed a business plan focusing on providing a variety of specialized services directly to commercial and residential customers. Edd led the company until 2003 when Wade assumed day-today leadership responsibilities. Wade purchased the company in 2010 and Edd retired. Over these past 39 years, a key element of our success has been attracting and retaining some of the very best professionals in South Florida, with technical experience matching their dedication to customer service.

How do you develop an expertise for such a diverse set of customers and settings? We have continually looked for niche opportunities requiring specialized technical expertise that grow from our core electrical and mechanical services. Commercial customers make up 75 percent of our revenue with residential customers playing a key marketing role in supporting brand-name awareness and attracting new commercial customers. Because our office and field teams are highly technical, we gravitate toward more complex specialties such as building controls, temporary electrical for trade shows and NADCA quality HVAC system cleaning. 35

How has NADCA membership benefited Edd Helms?

What are the benefits of offering diverse services in addition to HVAC? The old sayings “it’s better not to put all of your eggs in one basket” and “four legs on a stool are better than three” make perfect sense for diverse but core-related business services like electric, building controls and trade shows. Oftentimes HVAC is busy when electric is slow, and trade shows are busy during the winter in South Florida when HVAC is slow. Plus, many of our customers use more than one of our specialties, resulting in cumulative customer revenues.

Why did Edd Helms pursue NADCA membership? In 2000 we were chasing a sales opportunity that required the existing air ducts to be cleaned by a NADCA-certified contractor. The magic of the Internet led me to the NADCA website. The same day I signed up to attend my first NADCA training in Atlanta, where I passed the certification exam, and we were subsequently awarded that project.

Indoor air quality is important to our customers, and we use our NADCA training every day when performing work on HVAC systems. As our air duct cleaning services have grown, we invested in NADCA training for another Edd Helms Account Manager named Scott Levy. Scott is our primary NADCA representative and has attended just about every NADCA annual meeting for the past 14 years, and continued his NADCA training and certifications.

What’s next for Edd Helms? Just a few years ago we established Gulfstream Controls, a subsidiary of Edd Helms Group. Dedicated to designing, selling, programming, installing and commissioning sophisticated building control systems. Although our first building controls projects were in the early 1980s, those projects focused on lighting energy management using outdated technologies compared to those available today. Beginning with our acquisition of McDonald Air Conditioning in 1994, the sophisticated building control requirements for commercial HVAC systems demanded more specialized training, and gave Edd Helms a competitive advantage in our marketplace.

D U C TA L E S

MARCH • APRIL 2015

NADCA News

A Key Collaboration NADCA and ASHRAE Come Together

ADCA is always focused on its goal to advance the industries in which our members work. As part of this effort, leaders of NADCA and ASHRAE recently came together at an ASHRAE Chapter Meeting, with focus on the collaborative efforts of the organizations. With more than 54,000 members around the world, this is an exciting opportunity for NADCA. During the meeting, ASHRAE President Tom Phoenix delivered a speech, “People, Passion, Performances,” centered on recognizing three things NADCA knows well: a dedicated volunteer base, a passion for the industry and an emphasis on exemplary performance and exceeding customer expectations.

From left to right: NADCA First Vice President Michael Vinick, ASHRAE President Tom Phoenix and NADCA President Bill Benito. NADCA First Vice President Michael Vinick also had the opportunity to present ACR, The NADCA Standard at the meeting. His presentation was received well, and he fielded many interesting, engaging questions after the presentation.

We look forward to a growing relationship with ASHRAE and leveraging the opportunities for our two organizations to work together to advance the HVAC and indoor air quality industries.

Grow NADCA and Earn Cash This Month with NADCA Membership Madness Want to earn cash for your business and help more businesses follow the global standards in the HVAC industry? Refer your colleagues, friends, and fellow HVAC professionals during NADCA Membership Madness and you’ll earn $100 for each one that joins NADCA. Plus, compete to win our $500 grand prize! Every new business that stands for the quality of work NADCA members represent strengthens our whole industry. Help us grow our industry by participating today! Enter the contest at NADCAMembershipMadness.instapage.com

D U C TA L E S

MARCH • APRIL 2015

NADCA News

Committee Spotlight NADCA Working for You NADCA committee members have been working hard to provide members with tools they can use to be successful and get the most out of their NADCA membership.

Certification Committee The Certification Committee, led by Committee Chair Dan Stradford is responsible for overseeing NADCA’s certification programs to give the public an assurance of quality and raise the level of professionalism within the HVAC system cleaning industry. In an effort to ensure that NADCA’s certification programs are the best they can be, the Certification Committee and NADCA Board of Directors has determined that the Certified Ventilation Inspector (CVI) certification program shall be updated to reflect current industry standards along with the knowledge, skills and abilities required for performing HVAC system inspections. To accomplish this goal, a CVI Job Analysis Subcommittee led by NADCA President Bill Benito and comprised of NADCA member subject matter experts has completed a thorough job analysis to assess the knowledge, skills and abilities required for performing HVAC system inspections. The new job analysis provides a blueprint for development of a new CVI training program and certification exam which will be developed and rolled out in spring 2016. D U C TA L E S

This important work to update the CVI certification program is being performed in accordance with best practices and in partnership with a professional psychometrician and test development firm. The end result will be an updated CVI training program and certification exam that will allow industry professionals and NADCA members to meet the growing demand for HVAC system inspection. This updated CVI certification program will align with the “Standard Practice for Inspection and Maintenance of Commercial Building HVAC Systems” ANSI/ASHRAE/ACCA Standard 180-2008 (S180). S180 establishes for the first-time ever a requirement that all buildings where the general public is exposed to the indoor environment have a written plan for inspection and maintenance of HVAC systems. It includes over 300 inspection and maintenance tasks in 24 tables, 35 percent of which call for inspection and/or checking (for non-mechanical companies). As the demand for inspection grows, CVI certified individuals will be recognized as industry professionals who have demonstrated proficiency in the key knowledge, skills and abilities to perform quality HVAC system inspections.

MARCH • APRIL 2015

The Certification Committee wishes to thank the members of our CVI Job Analysis Subcommittee for their ongoing efforts to develop the updated CVI Certification: Bill Benito, Chair

Rick MacDonald

Bob Baker

Tim O’Connor

Richard Lantz

Richard O’Rourke

Bill Lundquist

Chuck Reisebeck

Education Committee The Education Committee, led by Co-Chairs Mike White and Rick MacDonald, encourage NADCA members to check out NADCA’s new online webinar library. The library contains webinars valid for CECs that can be completed conveniently and affordably on-demand. Simply purchase the webinar, review it and complete a short quiz to receive CECs. Participants will receive a certificate of completion upon passing the webinar quiz. New webinars will continue to be added to the webinar library as they are developed to provide valuable training content on a variety of industry related topics. Visit nadca.com to purchase webinars today!

NADCA News

NADCA Committee Assignments Annual Meeting Committee Co-Chairs:

Matt Mongiello Michael Vinick

Tommy Gwaltney Peter Haugen Jimmy Meyer MJ Palazzolo Anthony Paterno Keith Reynolds Terri Reynolds Meg Walker Cindy White

By-Laws Policies Procedures Committee Chair:

Dan Stradford Richard Lantz Ronald Nichols

Certification Committee Chair:

Dan Stradford Bill Benito Tom Fehr Brad Kuhlmann Richard Lantz Greg Long Rick MacDonald Mike McDavid Vito Moscato Todd St. Ores Tom Yacobellis

Sub-committee: CVI Job Analysis

Chair:

Bill Benito

Education & Safety Committee Co-Chairs:

Mike White Rick MacDonald

Bill Benito Ron Gray Richard Lantz Kehau Mendes Dominic Menta Mark Morris Ronald Nichols Tim O’Connor Robert Rizen Dan Stradford Bill Tyrell Tom Wengert

Sub-committee: Training Programs

Chair:

Richard Lantz

Sub-committee: White Paper Task Force Chair:

Dan Stradford

Sub-committee: Safety Program Review and Update

Chair:

Dan Stradford

Sub-committee: Fall Technical Conference Committee

Co-Chair: Co-Chair:

Rick MacDonald Jimmy Meyer

Perry Bagley Mike Dexter Tommy Gwaltney Matt Kelly Richard Lantz Mike McDavid Kehau Mendes Jimmy Meyer Vito Moscato Robert Rizen Bob Rousseau Bill Tyrell Mike White

United States

Northwest - Vito Moscato, Bill Tyrell Southwest - Matt Kelly, Kehau Mendes Northeast - Rick MacDonald Nelson Constanza Southeast - Tommy Gwaltney, Perry Bagley

Canada

Region 9 - Gary Lapstra Region 9.5 Quebec - Nicolas Charland

Michael Vinick Bill Benito Richard Lantz John Line Al Sutton April Yungen

Oceania-Australia

Region 11 - Travis Tassey

Italy

Region 12 - Chair: Giorgio Ziragachi, Past President of AIISA; Andrea Casa, President of AIISA

Industry & Public Relations Committee Richard Lantz Mark Zarzeczny

Dave Adams Jim Castellano Chad Cowan Peter Haugen Clayton Ivany Jimmy Meyer Scott Moritz MJ Palazzolo James Shelley Larry Stabb Travis Tassey Chris Wilson Stephan Worall

Chair:

Mike White Bill Benito

China

Region 15 - Robert Nicholson

Central & South America Relations

Chair:

Richard Lantz

Sub-committee: Editorial Committee Chair:

Bill Benito Richard Lantz

Carlos Gonzalez-Boothby Richard Lantz

Membership Committee

Sub-committee: Energy Research Study Task Force Sub-committee: EPA Website Update Task Force

Matt Mongiello Julio Cesar Arencibia Nicolas Charland Nelson Costanza Javier Dominguez Carlos Gonzalez-Boothby Richard Lantz Peter Haugen Hugo Hernandez Rosa Lopez Rick MacDonald Travis Tassey

Regional Coordinators

Richard Lantz Kelly Dexter George Grozan Ronald Nichols Michael O’Rourke Dan Stradford

Co-Chairs:

Richard Lantz

Chair:

Finance Committee Chair:

Chair:

International Affairs Committee

Ethics Committee Chair:

Sub-committee: Social Media

Co-chairs:

Kevin Uilkie Michael Vinick

Nelson Constanza James Cooke Tim Fico Peter Haugen Jeff Johnson Andrew McLaughlin Jimmy Meyer Matt Mongiello MJ Palazzolo Mark Zarzaczny

Leadership Development Committee Chair:

Bill Benito

Standards Committee Chair:

D U C TA L E S

Bill Lundquist Bill Benito Brad Kuhlmann Richard Lantz Greg Long Rick MacDonald Byron Ware

MARCH • APRIL 2015

NADCA News

New ASCSs Scott Bowen Indoor Clean Air Services Ont. Barrie, ON Canada

Brad Green Australian Air Quality Systems Hendra, Queensland Australia

Joseph Chovanec Anderson Brothers Steamatic Ada, MI

John Knapp Superior Cleaning Svcs. Inc. Stamford, CT

Rodney Colson ServiceMaster of Charleston N. Charleston, SC

Gayle LaRocco A-Z Air Duct Phoenix, AZ

Chris Connolly VIACS, LLC Lynnwood, WA

Alejandro Madrigal Abco Duct Cleaning Corporation Diamond Bar, CA

Ian Crump AdvantaClean of Northern Virginia Fairfax, VA

Appaiah Mallu Khimji Ramdas LLC Matrah, Masqat Oman

John Dietz Servpro Of West Palm Beach West Palm Beach, FL David George DustOut Burton, MI David Grace Rainbow International Restoration Kansas City, MO

Richard Mariano Jr. Hawaii Indoor Air Specialists Mililani, HI Ahmed Hosny Mohamed Abdelrahim Sharqawi Company Jeddah, Makkah Saudi Arabia Charles Morales A#1 AIR INC Lewisville, TX

David Morton AIRPRO Indoor Air Solutions Honolulu, HI Atallah Osman Healthy Home Duct Cleaning Lasalle, ON Canada Tom Pilarski Power Vac GTA Ltd Toronto, ON Canada Sandeeren Samynaden Air Care Yukon Inc. Whitehorse, Yukon Territory Canada Steve Spigle Bruno Air Conditioning Bonita Springs, FL Wayne Stevens Air Systems Duct Cleaning Brisbane, Queensland Australia Aaron Theriault Tri State Hood and Duct, LLC Hudson, NH Daniel Wade ARS/Universal Douglasville, GA

New Members A#1 Air, Inc. Lewisville, TX

Bruno Air Conditioning Bonita Springs, FL

Abco Duct Cleaning Corporation Diamond Bar, CA

Elgen Manufacturing Closter, NJ

Air Systems Duct Cleaning Kippa Ring, Queensland Australia

FieldAware Chicago, IL

ARS/Universal Douglasville, GA Atlantic Corp of NC Fuquay Varina, NC A-Z Air Duct Phoenix, AZ

D U C TA L E S

Filtration Manufacturing Inc. Andalusia, AL Forbest Products Co. Fremont, CA Hypervac Technologies Lethbridrige, Alberta Canada

MARCH â&#x20AC;˘ APRIL 2015

Khimji Ramdas LLC Muscat Oman Naser Gulaid Jeddah Saudi Arabia Pringle Company Malinta, OH Randolph Pierson Stockton, CA ServPro of West Palm Beach West Palm Beach, FL Sharqawi Company Jeddah Saudi Arabia

NADCA News

Industry Calendar NADCA Events NADCA Fall Technical Conference September 17–19, 2015 St. Louis, MO

Related Industry Events IKECA Annual Meeting April 22-25, 2015 Ft. Lauderdale, FL

RIA’s 2015 International Restoration Convention & Industry Expo May 6-8, 2015 The Rio All-Suites Hotel & Casino Las Vegas, NV

ASHRAE 2015 Annual Conference June 27–July 1, 2015 Atlanta, GA

D U C TA L E S

SMACNA 2015 Annual Convention September 27-30, 2015 Colorado Springs, CO

MARCH • APRIL 2015