Contents Editor Sarah Black
Features
Publisher Jodi Araujo, CEM
POSTMASTER: 1120 Route 73, Suite 200 Mount Laurel, NJ 08054 Phone: 855-GO-NADCA Fax: 856-439-0525 E-mail: info@nadca.com Website: www.nadca.com DucTales Magazine is published six times annually. NADCA annual dues include a paid subscription to DucTales. Yearly subscriptions to DucTales are available for $50.
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Web Matters
In Every Issue
NADCA News
4
President’s Letter
6
NADCA Organizational Chart
9
Chief Staff Executive’s Letter
22
Give ‘em Something to Talk About
10
Executive Director’s Message/ Industry Calendar
24
Fall Tech: Are you In?
29
Committee Spotlight
26
AJ Perri Gives Back To A Local Military Family In Need Of A New AC
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New NADCA Members, ASCSs
27
Hall of Fame Nominations
Your Business
Industry News
14
Corporate Social Responsibility: What Your Small Business Needs to Know
11
In Brief
17
14 Tips to Protect Your Business from Ransomware Attacks
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HVAC Equipment Demand in Commercial Buildings to Reach $12.3 Billion in 2021
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Small Business Hiring and Employment Deflate in June
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The National Air Duct Cleaners Association (NADCA) prints DucTales Magazine to provide its members and the HVAC system cleaning industry with a forum for the discussion of topics of interest. To that end, NADCA tries to include within DucTales a wide range of ideas and opinions. The ideas and opinions expressed by the authors who write articles for DucTales, however, are solely the views of the person expressing them, and do not necessarily represent the views, positions or policies of NADCA, its members, or its officers, directors or staff. NADCA is not responsible for claims made in advertisements. NADCA does not endorse any particular manufacturer or supplier of equipment, chemicals or related products, nor any particular model of equipment.
ECO BOX DucTales magazine text and cover pages are printed on SFI-Certified Anthem Plus Gloss paper using soy ink.
The SFI certified sourcing label is proof DucTales magazine is using fiber from responsible and legal sources. The Sustainable Forestry Initiative® program integrates the perpetual growing and harvesting of trees with the protection of wildlife, plants, soils and water. The Sustainable Forestry Initiative® program promotes responsible forest management.
President’s Message
Lead, Follow, Collaborate By Richard Lantz, NADCA President and Chairman of the Board
W
hen I accepted the nomination as President and Chairman of the Board of NADCA, in whose mission I believe completely, I had no idea of the importance of the job or its magnitude. I had no idea of the responsibility being placed on my shoulders. Though I hate to think this true — naïveté is not one of my traits — I might be one of the majority who has yet to realize just how pivotal my role is to NADCA. My actions could make or break our association. But the good news is that I am not alone. I have every other member of the Board of Directors with the Chief Staff Executive and NADCA staff to help me do my job. An active, involved board doing its job — and not that of the executive management team and staff — can make all the difference to NADCA’s success. It will help to strengthen operations through solid financial oversight, strategic planning, membership growth, with Chief Staff Executive oversight. It will help to build AH’s solid reputation by fulfilling its ambassadorial role, building a structure that attracts the best and the brightest, strategically building the board so that it, too, attracts the best and the brightest. It will ensure that the organization stays focused on its mission, fulfilling its promises to its member companies, certified members, and the consumer through strategic planning and evaluation 4
of all committees establishing a clear course for the future and measureable benchmarks for successful programs. This list could go on, but I’m sure you get my point. An inactive board — one that revisits matters again and again but never moves off the spot; is active doing the wrong things (such as using board meetings simply to gather data rather than to look strategically at that data); does the Chief Staff Executive’s job and discusses where the NADCA logo should go on a PowerPoint presentation; debates who to hire to perform staff scope-of-work objectives — can lead an organization to stagnation and, ultimately, to defeat. As its leader, I have the ability to either allow the board to languish doing nothing, work at the wrong thing or move in the direction of becoming a stellar board. My leadership — not dictatorship — can help move the board, and, thus, the organization, to a higher level of performance. So, as another year of learning unfolds before us allowing for personal growth and improvement, I wish to do at least one thing that will help me and my fellow board members become a stronger, better board, and maintain unity. As your President and Chairman of the Board, I am committed to providing board oversight the same way I view life on my Harley: “There are no shortcuts to any place worth going.”
NADCA Officers President Richard Lantz, ASCS, CVI (’18) Virginia Air Duct Cleaners, Inc. 1149 Waters Road Chesapeake, VA 23322 (757) 407-3845
Treasurer Mike White, ASCS, CVI (’20) Clean Air Systems of LA, Inc. P.O. Box 6210 Shreveport, LA 71136 (318) 869-0344
mike.white@cleanairsystemsiaq.com
Secretary Mark Zarzeczny, ASCS (’20) Advanced Clean Air Specialists, LLC 1234 Market St., Unit 40839 Philadelphia, PA 19107 (609) 980-1880 ductone123@gmail.com
richard@virginiaductcleaners.com
1st Vice President Rick MacDonald, ASCS, CVI (’18) Armstrong Duct, Vent, Hearth & Home 531 Front Street Manchester, NH 03102 (603) 627-7016 rmac@ahpv.com 2nd Vice President Dan Stradford, ASCS (’18) Action Duct Cleaning 2333 Lincoln Ave. Altadena, CA 91001 Dstradford@aol.com
NADCA Directors April Yungen, ASCS (‘18) Air Management Industries 8351 Elm Avenue, Suite 102 Rancho Cucamonga, CA 91730-7639 United States (909) 945-0041 airmgmt@tstonramp.com Jimmy Meyer (‘19) Meyer Machine & Equipment 351 Main St. Antioch, IL 60002-3012 (800) 728-3828 jimbob@meyermachine.com
Andrea Casa, ASCS (‘19) Alisea SRL Frazione Tornello 120 Mezzanino, Italy 27040 (+39) 0382-583090
Kehau Mendes, ASCS, CVI (’20) AIRPRO Indoor Air Solutions 1916 Democrat Street Honolulu, HI 96819 (808) 832-1178 kehau@airprohawaii.com Mike Dexter, ASCS, CVI (’20) Air Quality Control Environmental 3933 NW 126th Avenue Coral Springs, FL 33065 (954) 707-0794
mikedexter@airqualitycontrolenv.com
andrea.casa@alisea-italia.com
NADCA Headquarters 1120 Route 73, Suite 200 • Mount Laurel, NJ 08054 Toll Free: 855-GO-NADCA • Phone: (856) 380-6810 Fax: (856) 439-0525 • www.nadca.com
NADCA Staff Jodi Araujo, CEM Chief Staff Executive
Kristy Cohen Executive Director
Ashton Hald Meeting Manager
Victoria Ramsay Client Services
Holly French Membership & Certification Coordinator
Christina DeRose Standards & Specifications Marketing Manager Holly Rose Industry Relations Manager
NADCA News
NADCA Committee Assignments Annual Meeting Committee Chair: Mark Zarzeczny Immediate Past Chair: Michael Vinick Peter Bagley Rachelle Cunningham Frank Forrest Tommy Gwaltney Peter Haugen Anthony Paterno Cindy White
Daniel Bowman Kelly Dexter George Grozan Terry Lee MJ Palazzolo Ray Strozyk
By-Laws Policies Procedures Committee Chair: Dan Stradford Immediate Past Chair: Richard Lantz
Melinda Allen Sharon Altenhoff
Certification Committee Chair:
April Yungen
Norman Foster Mike McDavid Clint Orr Duane Whetzel
Rick MacDonald Andrew McLaughlin Todd St. Ores Cindy White
Education & Safety Committee Co-Chairs:
Mike White Rick MacDonald
Jeff Bagley Frank Forrest Chet Goetz Jerry Lawrence Kehau Mendes Kevin Uilkie Michael C. White
Mike Dexter Ron Gray Richard Lantz Andrew McLaughlin Robert Rizen Tom Wengert
Subcommittee: White Paper Committee Chair:
Dan Stradford
Subcommittee: Fall Technical Conference
Subcommittee: CVI Marketing Task Force Chair:
April Yungen
Mike Dexter Rick MacDonald Mark Zarzeczny
Richard Lantz Mike White
Ethics Committee
Chair: Dan Stradford Immediate Past Chair: Richard Lantz Melinda Allen George Grozan Michael O’Rourke
Kelly Dexter Mike Wine
Finance Committee
Chair: Dan Stradford Immediate Past Chair: Richard Lantz John Line Al Sutton
John Muller Mike White
Industry & Public Relations Committee Chair: Mark Zarzeczny Immediate Past Chair: Richard Lantz Dave Adams Carlos Boothby Charles de Azagra Terry Donohue Bill Hippen Dan L’Herbier MJ Palazzolo Andrew Rodgers Slade Stricklin Stephen Worrall
Perry Bagley Jim Castellano Kelly Dexter Peter Haugen Clayton Ivany Scott Moritz Billy Prewitt Larry Stabb Travis Tassey
Subcommittee: Anti-Fraud Task Force Chair: Mark Zarzeczny Hal Ayer April Yungen Justin Viar
Jim Castellano Kelly Dexter Stephen Worrall
Co-Chair: Co-Chair:
Rick MacDonald Jimmy Meyer
Subcommittee: Editorial Committee
Perry Bagley Frank Forrest Mike McDavid Robert Rizen Tom Wengert Vito Moscato
Mike Dexter Richard Lantz Kehau Mendes Kevin Uilkie Michael C. White
Chair:
Richard Lantz
Kehau Mendes Dan Stradford
Jimmy Meyer April Yungen
D U C TA L E S
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International Affairs Committee
Chair: Andrea Casa Immediate Past Chair: Michael Vinick Julio Cesar Arencibia Nicolas Charland Eric Gordon Hugo Hernandez Al Sutton
Nelson Constanza Javier Dominguez Peter Haugen Rick MacDonald Travis Tassey
Membership Committee Chair: April Yungen Immediate Past Chair: Kevin Uilkie Perry Covello Peter Haugen Andrew McLaughlin MJ Palazzolo Sheldon Smiley Mark Zarzeczny
Gary Croshaw Jared Klinger Jimmy Meyer Andrew Rodgers April Yungen
Subcommittee: Regional Coordinators
Chair: April Yungen Immediate Past Chair: Kevin Uilkie U.S. Northwest – Vito Moscato U.S. Southwest – Matt Kelly, Kehau Mendes U.S. Northeast – Rick MacDonald, Nelson Constanza U.S. Southeast – Tommy Gwaltney, Perry Bagley Canada Region 9 – Gary Baskin Canada Region 9.5 – Nicolas Charland Mid-East Region 10 – George Thomas Australia Region 11 – Italy Region 12 – Andrea Casa China Region 15 Central & S. America – Richard Lantz
Leadership Development Committee Chair:
Richard Lantz
Standards Committee
Chair: Bill Lundquist Immediate Past Chair: Richard Lantz Paul Burns Brad Kuhlmann Rick MacDonald Patrick O’Donnell
Charlie Cochrane Greg Long Mike McDavid Byron Ware
Strategic Planning Committee Chair:
Richard Lantz
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2017 ORGANIZATIONAL CHART NADCA Board
E XE CU T I VE COMMI TTEE
P re s i d e n t : R i c h a rd L a n t z , A S C S, CVI (’18) 1 s t Vi c e P re s i d e n t : R i ck M a c D on a l d , A S C S, C VI (’18) 2 n d Vi c e P re s i d e n t : D a n S t ra d f ord , ASC S (’18) T re a s u re r : M i k e Wh i t e , A S C S, C VI (’20) S e c re t a r y : M a rk Za r z e c z ny, A S C S (’20) I m m e d i at e Pa s t P re s i d e n t: M i c h a e l Vi n i ck , A S C S, C V I
ME MBE RS -AT-LARG E
M I KE DW YE R
A n d re a C a sa , A S C S (’ 1 9 ) M i k e D exte r, A S C S, C V I (’ 2 0) Ke h a u M e n d e s, A S C S, C V I (’ 20) A p r i l Yu n g e n , A S C S, C V I (’ 18)
Chi e f R e la t io n s h ip O ffic e r •
AS S OCIATION MANAGE ME NT CON TR A C T
•
I SS UE RE S OLUTION (AS NE E DE D )
•
MANAGE ME NT COMPANY PARTNE R
AS S OCI AT E DI RE CTOR Ji mmy M eye r, A S C S (’ 1 9 )
JODI A RAUJO, CEM •
ST R AT EG IC O VER SIG H T
•
EN SU R ES A D H ER EN C E TO LEGA L & ET H IC A L G U ID EL IN ES
KRISTY COH EN
A S H TO N H A L D Me e t i n g M a n a ger •
MEETING PLANNING & OVERSIGHT
•
HOTEL CONTRACT & NEGOTIATION
•
MEETING BUDGET
•
O PER AT IO N A L O VER SI GH T
•
ST R AT EG IC IN IT IAT IVES & PR O G R A M D EVEL O PM E N T
CH RISTINA DERO SE • A C R & G EN ER A L SPEC I FI C ATI ON M A R K ET IN G
H OL LY F RENCH •
C U STO M ER SERVIC E
V ICTORIA RA MSAY •
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C U STO M ER SERVIC E
D U C TA L E S
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As NADCA continues to evolve, so does the team of volunteers and staff members who keep the association going. Take a look at our latest organizational chart to see who’s who at NADCA. of Directors Key R esp o nsi bi l i ti es • • • •
Defines m iss ion & pur pose S ets str a tegic pl an Res pons ible for al l st r at egi c deci si ons regar ding oper a t i ons, budget i ng and as s oc iation m a nagem ent O ver s ee s Chief S t af f Execut i ve & Exe cutive Dir ect or
C h ie f S t a ff Executi ve
JON KINSELLA
•
B U D G E T I N G O V E RS I G HT
Ma r ke ting Ma na ge r
•
S TA F F D E VE LOP ME NT
•
•
D U C TA L E S P UBLIS HE R
D IG ITA L M ED IA M A R K ET IN G INI TI ATI VES
KRISTI ORTA Exe c u t ive Di rector •
C O M MI T T E E MANAGE ME NT
• E D U C AT I O N & CE RTIFI CATIO N OVERSIGHT
St an da rds & Sp e cificat ion s M a rk e t i n g M an ag e r •
C O MMI T T E E P ROJ E CT S UP P ORT
Fina ncia l Se r v ice s A sso ci a te •
A C C O U N T IN G SERVIC ES
HOLLY ROSE Industr y Re la tio ns •
SA L ES & SPO N SO R SH IPS
CAITLIN MCWILLIAMS Pr e ss Co nta ct
M e m b e r s h i p C oord in at or • ME M B E R S HI P BE NE FI TS AND SUPPORT
C l i e n t S e r vi ce s Sp e ci a l i s t •
•
M ED IA R EL AT IO N S
SARAH BLACK Edito r •
D U C TAL ES ED ITO R IA L
A D M I N I S T R ATIV E S UP P ORT
D U C TA L E S
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Chief Staff Executive’s Letter
Chief Staff Executive’s Letter By Jodi Araujo, CEM; Chief Staff Executive
a· ware· ness /ə'wernəs/ noun
1. knowledge or perception of a situation or fact.
A
s you’ll see as you read further into this issue of DucTales, NADCA continues to increase its marketing budget each year. With multiple initiatives aimed at driving business to our members, it all comes down to awareness. Whether you have a residential, commercial or healthcare focus, your customers need to know who you are and where to find you. They need to see you and then they need to see you again, and then again, five more times! Or … maybe more. Jeffrey Lant, marketing expert, said that in order to penetrate the buyer’s consciousness and make significant penetration in a given market, you have to contact the prospect a minimum of seven times within an 18-month period. Since this theory was developed and released by Lant, internet marketing and social media have changed the landscape significantly. So, is the seven touch rule still relevant? It’s tough to define but what I can say for sure is that seven touches is, without a doubt, the minimum. Seems doable, even with a small marketing budget, right? Imagine what you could do with 10 percent of your operating budget dedicated to marketing! D U C TA L E S
Contact or touches can be defined broadly, as with marketing today there are so many mediums by which we can be visible to our customers. NADCA takes a multi-pronged approach to its marketing efforts, saturating the market with messages that most resonate with its target audiences. We use Facebook retargeting ads, online advertising with affiliate organizations (think ASHRAE, CONSTRUCT, IAQA newsletters or website, etc.), we exhibit at tradeshows and present at conferences across a variety of ancillary industries. NADCA is pushing out the Breathing Clean campaign to consumers, educating about the need for residential duct cleaning. Simultaneously, we are working to educate architects, engineers and specifiers about NADCA’s general specification and ACR Standard. At the same time, we have a robust Annual Meeting marketing campaign and Fall Technical Conference campaign to encourage attendance at NADCA events.
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We also work with NAPS, the North American Precis Syndicate, on general awareness campaigns that we tie to seasonal packages such as Spring cleaning, allergy season, or getting ready for Winter. There’s more about that later in this issue. At any given time, NADCA has no less than five marketing initiatives at play. The NADCA team works to tie the marketing efforts together across themes and branding in order to create even greater market saturation. The NADCA brand and its logo are evident in each and every marketing piece developed, even if the end user and marketing message vary. NADCA continues to develop messaging that strike cords with YOUR customers. We encourage you to repurpose NADCA’s content. Share it on your website and social media pages. Take advantage of the tools that NADCA provides to help you get in front of your customers and stay atop the competitive landscape. Be sure to take another look at NADCA’s marketing toolkit in the Member Section at nadca.com as we continually update and revise content.
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Executive Director’s Message
Marketing & Communications to Grow Your Business By Kristy Cohen, NADCA Executive Director
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ADCA recently launched a new Lunch & Learn Member Webinar Series for NADCA members on the topic of marketing and communications to help you grow your business. The webinars were developed as a free member benefit and provide insight and key strategies for maximizing your marketing efforts and resources. The webinars will be hosted live and available on-demand in the members-only section of nadca.com.
Social Media Marketing for Your Business In this webinar you will learn about the most effective ways to turn social followers into paying customers. We will discuss how to build brand loyalty, create social rich content that drives leads and earns you more customers, and how to run a successful social media advertising campaign.
Seasonal Advertising
What the NADCA Lunch & Learn Member Webinar Series Offers The Small Business Guide to Search Marketing
In this webinar you will learn how search marketing can help your business. We will discuss how to establish a stronger online presence that increases your organic search rankings, drive traffic to your website with pay-per-click marketing (PPC), and how to improve your local rankings on Google.
This webinar will discuss how to identify seasonal advertising opportunities and how to create seamless messaging that capitalizes on the conversations homeowners are already having. We’ll also cover ways to implement a seasonal advertising campaign, including using hashtags on social media, potential promotions and outlets to share seasonal messages.
Value of Customer Relationships The power of referrals is no secret. This webinar will discuss leveraging
INDUSTRY CALENDAR NADCA Events
Related Industry Events
NADCA 29th Annual Meeting & Exposition Palm Springs, CA March 19-21, 2018
AHR Expo 2018 Chicago, IL Jan. 22-24, 2018
NADCA Fall Technical Conference St. Louis, MO Sept. 14-16, 2017
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2017 SMACNA Annual Convention Maui, HI Oct. 22-25, 2017
IAQA 21st Annual Meeting Chicago, IL Jan. 22-24, 2018
customer relationships to drive referrals and engage their feedback in marketing (via testimonials, wordof-mouth campaigns, possible promotions). We’ll also discuss the best ways to get customers to leave feedback on review sites like Angie’s List and Yelp.
Creating & Sharing Content
During this webinar, members will discover how to make the most of existing content that may be of interest to homeowners and other potential customers. We’ll discuss how to find and evaluate content for credibility, building strategic relationships to share content and how to share content.
Leveraging your Membership to Grow your Business
Are you taking advantage of all that NADCA has to offer its members? This webinar will highlight NADCA’s member benefits and dive into how you can utilize various tools to grow your business and set yourself above your competitors. This will include how you can utilize ACR, the NADCA Standard, how you can actively support the Breathing Clean initiative, the benefits of NADCA’s Find-aProfessional Directory and more. Stay tuned to nadca.com for updates on the webinar schedule and ondemand access. We hope you take advantage of this new member benefit!
D U C TA L E S
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Industry News
In Brief PITTSBURGH, PA
ENGLAND
Air Duct Cleaning Crews on the Job After Fire in Iconic Market Square
Acquisition Creates Large Air Duct Cleaning Leader in the UK
In early July, a fire ripped through Pittsburgh’s celebrated Market Square, damaging storefronts and nearly causing a wedding to be canceled. The fire originated in a coffee shop and quickly spread to nearby businesses. After fires were put out, air duct cleaning crews were called in quickly to help with remediation efforts to get businesses open while tourism season is at its peak in the city.
ROCHESTER, MI American Society of Safety Engineers Awards College Students for Indoor Air Quality Research Students from Rochester, Michigan-based Oakland University were awarded membership and an invitation to publish their work about indoor air quality in the ASSE’s Journal of Safety, Health and Environmental Research. Erika Cleary and Mary Asher researched indoor air quality in the area by collecting and logging samples from study areas every two to five minutes. Results found that particulate and gaseous pollutant levels in facilities in their communities are a concerning human health issue. Clear and Asher presented their work at the Safety 2017 Professional Development Conference and Exposition this June in Denver, Colorado. D U C TA L E S
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UK-based Marlowe Holdings Limited—one of the UK’s largest support services groups—recently acquired air duct cleaning company, Ductclean. This is Marlowe’s first foray into air duct cleaning, but says it sees the service as a natural progression of its current portfolio of support service companies. Ductclean has an established customer base including national hotel and leisure providers, airports, NHS trusts, universities and local authorities.
FRANCE New Study on Airborne Fungal Toxins in the Home CNBC reported on a recent study out of France that found that “toxins from household fungi can easily become airborne and cause health problems,” especially “sick building syndrome.” Researchers note that the toxins could be transferred from moldy materials into the air and spread via the home’s HVAC unit. While the use of air duct cleaning to mitigate risk of inhaling fungal toxins was not discussed, the study ultimately recommends that fungal toxins be considered as factors in determining overall indoor air quality in homes.
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Industry News
HVAC Equipment Demand in Commercial Buildings to Reach $12.3 Billion in 2021
A
new study from The Freedonia Group, a Cleveland-based industry research firm, found that demand for HVAC equipment in commercial buildings is projected to advance 3.3 percent per year through 2021 to $12.3 billion. Although larger than the residential market, commercial demand gains will increase at a slower rate due to an expected slowdown in commercial construction activity. Competition from used equipment will also restrain sales growth in this market. Still, opportunities for equipment sales will continue to be supported by the need to replace aging equipment.
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The commercial market will represent 58 percent of all HVAC equipment sales, and will remain the larger market for two reasons: 1.
Commercial buildings often require more than one HVAC unit, boosting the total number of units installed and creating a large potential replacement market.
2.
Commercial HVAC equipment is generally more expensive than residential equipment.
The Total Outlook U.S. demand for HVAC equipment in all markets is forecast to increase 3.9 percent per year through 2021 to $21.2 billion. The majority of expected demand increases will come from ongoing replacement of existing equipment. Shifts in the product mix toward more expensive HVAC equipment — such as away from room air conditioners to unitary air conditioners and from noncondensing cast iron boilers to condensing steel boilers — will provide further impetus to dollar gains.
D U C TA L E S
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Small Business Hiring and Employment Deflate in June
J
une signaled a notable decline in hiring and employment for small businesses, according to the June NFIB Jobs Report. The downturn is projected to be a response to uncertainty in Congress as well as the shortage of qualified workers.
points to 11 percent. Down by five points from last month, 10 percent of small business owners responded that they increased employment. Also down five points, 44 percent of owners reported hiring or attempting to hire last month.
“After last month’s surge in jobs activity, small business owners seem to be in a holding pattern while they wait to see what Congress will do with taxes and healthcare,” said NFIB President and CEO Juanita Duggan.
A majority of small business owners, 85 percent, identified little to no qualified workers, and 15 percent reported the lack of qualified workers as their top concern.
The amount of small businesses reducing employment rose by two
D U C TA L E S
Overall, the U.S. economy added 222,000 jobs in June, which signaled that the labor market was regaining
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momentum, according to Investor’s Business Daily. Small businesses serve as a pulse on the U.S. economy and this month’s NFIB Jobs Report findings should not be ignored. “Hiring activity remains strong by historical standards, but the drop in June was unmistakable,” said NFIB Chief Economist Bill Dunkelberg. “Whether this is the start of a negative trend or a one-month blip is something we’ll have to keep an eye on.”
Read the full jobs report at nfib.com.
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Your Business
Corporate Social Responsibility: What Your Small Business Needs to Know
By Bridget Weston Pollack
E
ver wish your small business could do more for the community? Maybe you volunteer as a group or have a favorite cause, but you want to take that work a step further.
A variety of business structures support CSR programs, from nonprofits, benefit corporations and cooperatives to traditional C corps. CSR programs can support a variety of causes ranging from education, environmental efforts, economic development, youth services, disaster relief, or arts and culture. Almost twothirds of mid-sized companies focus their CSR programs within their home state, and most work with between one and five nonprofits to focus their local initiatives.
A corporate social responsibility (CSR) program could be what your company needs to work toward a community mission alongside your business mission. These programs are increasingly becoming a staple of business transparency efforts; many big companies like Patagonia, Warby Parker, and Ben & Jerry’s have corporate responsibility programs for causes that align with their business missions.
CSR Beyond Boosting Sales CSR can do a lot to attract customers. Fifty-five percent of consumers said they are willing to pay more for products from socially responsible companies. Meanwhile, a CSR program can help drive employee recruitment. 14
Launch Your Own CSR Program Seventy-nine percent of millennials — the largest generational group in the nation — said they consider corporate responsibility when deciding where to work. And 83 percent of millennials said they would be more loyal to a company with a CSR program, according to a recent employee engagement study by Cone Communications.
Choose a Direction A CSR program may focus on people, the environment or both. Choose a cause that your founders or staff are passionate about — one that also aligns somehow with your business mission. For example, as an HVAC system cleaning company, you may choose to strive to reduce environmental waste or implement “green” solutions in your community.
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The choice is yours! Start with one cause at a time as you discover the challenges and benefits of focusing on a particular issue.
Communicate with your Team Staff feedback will be crucial for the success of your CSR program. Employees who work with vendors or spend time with clients in the community may be best in tune with how your company can make improvements to its systems, both for the benefit of your business and the benefit of your chosen cause. Solicit feedback regularly and invite employees to share their thoughts and ideas.
D U C TA L E S
Communicate with your Customers Since customers want to do business with companies that have strong social programs, make plans to share your progress. You may not choose to release a regular CSR report in your first few months or dedicate a page of your website to your efforts immediately while you’re testing options. Instead, share your CSR wins on social media, in your email newsletter, or with clients face to
face. Sharing your progress with your customers and in networking circles may provide opportunities to do even more for your chosen cause! Want your small business to shine for a cause you care about? Work with a SCORE mentor from the SBA to create a CSR program that’s perfect for your company. This article originally appeared at sba.gov.
Sharing your progress with your customers and in networking circles may provide opportunities to do even more for your chosen cause!
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Your Business
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Tips to Protect Your Business from Ransomware Attacks
By Natale Goriel
R
ansomware attacks are the fastest growing malware threats. On average, more than 4,000 ransomware attacks have occurred daily since January 1, 2016. Ransomware, a type of malicious software that infects and restricts access to a computer until a ransom is paid, affects businesses of all sizes. The good news is that there are best practices you can adopt to protect your business. 1.
2.
3.
Implement an awareness and training program. Because end users are targets, employees should be aware of the threat of ransomware and how it is delivered. Enable strong spam filters to prevent phishing emails (an attempt to obtain sensitive information electronically) from reaching employees and authenticate inbound email using technologies like Sender Policy Framework (SPF), Domain Message Authentication Reporting and Conformance (DMARC) and DomainKeys Identified Mail (DKIM) to prevent email spoofing.
4.
Configure firewalls to block access to known malicious IP addresses.
5.
Patch operating systems, software, and firmware on devices. Consider using a centralized patch management system.
6.
Set anti-virus and antimalware programs to conduct regular scans automatically.
7.
Manage the use of privileged accounts based on the principle of least privilege: no employees should be assigned administrative access unless absolutely needed and those with a need for administrator accounts should only use them when necessary.
8.
Configure access controls— including file, directory and network share permissions— with least privilege in mind. If an employee only needs to read specific files, the employee should not have write access to those files, directories, or shares.
9.
Disable macro scripts (tool bar buttons and keyboard shortcut) from office files transmitted via email. Consider using Office Viewer software to open Microsoft Office files transmitted via email instead of full office suite applications.
Scan all incoming and outgoing emails to detect threats and filter executable files (used to perform computer functions) from reaching employees.
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10.
Implement Software Restriction Policies (SRP) or other controls to prevent programs from executing from common ransomware locations, such as temporary folders supporting popular Internet browsers or compression/decompression programs, including the AppData/LocalAppData folder.
11.
Consider disabling Remote Desktop protocol (RDP) if it is not being used.
12.
Use application whitelisting, which only allows systems to execute programs known and permitted by security policy.
13.
Execute operating system environments or specific programs in a virtualized environment.
14.
Categorize data based on organizational value and implement physical and logical separation of networks and data for different organizational units.
Visit the U.S. Computer Emergency Readiness Team website at www.us-cert.gov for additional information about how to protect your business from ransomware attacks. This article originally appeared at sba.gov.
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When evaluating the state of your website, keep these things in mind By Riley Londres
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he days when starting a company name with the letter ‘A’ increased its chances of being discovered in the Yellow Pages by a potential customer are behind us. With the introduction of the internet, being found now hinges on select keywords and a website. More than 52 percent of small businesses lack a website while many have websites but need an upgrade, putting them at a disadvantage. Customers now go online first to find products and services, which means your company’s lack of an online presence may be sending customers to the competition.
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Creating a Website that Works Creating a functional and appealing website that accurately represents your brand doesn’t need to be difficult. The purpose of a small business’s website should be to drive business and convince consumers that your company is best suited to fulfil their needs. The simplest place to start is with a company business card, which usually includes the most basic information a website needs: contact information, business hours, a logo and identifiable colors. Determining the purpose and basic layout of the website makes it easier to choose between the multitude of platform, host and server options.
The platform is the technology that puts your information onto the world wide web. “You’re going to want to get a website platform that is stable and fast, but most important, something that you can update,” said George Rears, PMP, a director of technology services in the professional services field. These platforms can be acquired through a variety of service providers: Wix, GoDaddy, SquareSpace, WordPress, etc. The host is where the website physically resides, while the server is the software that runs on the host to provide the actual website. Not only can a server display web pages, it can also manage databases and stored data, which is ideal for websites where items can be purchased and paid for by consumers, called e-commerce sites.
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No matter what platform you choose, consider whether the site works on mobile devices. The concept of going mobile has proven to be a challenging one for small businesses. Ninety-four percent of small businesses don’t have mobile-friendly websites, but the majority of searches are done on mobile devices, causing these businesses to lose valuable traffic.
Learn the Lingo E-commerce: The ability to complete financial transactions on a website Google Analytics: A free tool to analyze where visitors come from on your site and what they do while they’re there
Some platform services include mobile optimization in their plan, while others may require you to create mobile sites separately, stretching the budget. Before deciding if a platform switch is necessary, check your site’s analytics to determine if being on mobile is necessary; Google Analytics is free and easy to use. Keep your target customer group in mind, as residential customers are more likely to use mobile than commercial customers who spend more time in front of desktop computers. If approximately 25 percent of site visitors are using mobile, the potential loss of business for your company may become significant. Not every platform and host-server package are created equal, and it’s important to be mindful of your level of expertise and budget restrictions. A potential solution to your website management needs may be hiring a specialist if the process of creating or updating a website yourself is overwhelming. “At the end of the day, your business is not about running a website. You need to be able to do your day job,” said Rears.
The Content Factor While larger budgets might allow you to include videos or enable customers to make appointments online, companies with smaller D U C TA L E S
Host: Where the website physically resides Keywords: The words users type into the search bar on a search engine Mobile optimization: When a website is made for being viewed on a smartphone or tablet Platform: The technology that puts your information onto the internet Search Engine Optimization (SEO): The practice of creating and editing your site’s content to align with specific search terms people use when looking for something online Server: The software that will run on the host to provide the actual website budgets can still create and maintain equally effective websites by making the most of content. Website content is the most important factor in being discovered by and developing an early relationship with potential customers. The role of content is to educate the consumer and establish credibility, something that is key in any service industry — including air duct cleaning
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— where customers may engage services only once every few years. “Consider the people who are visiting your site — what are the key objects they are coming to the site for?” said Craig Broadbent, a director of web solutions and web design expert. “Once you know why visitors are coming to your site, create paths through the site content to address their needs. Set up a navigation with continued » 19
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no more than six items, and keep any sub navigation under that to a handful.” Being a NADCA member already establishes credibility and the addition of relevant certifications and accreditations on the homepage is a big draw for potential customers. Build on that by including different pages to showcase what your company has to offer. Apart from the About and a detailed Services Provided page, other sources of information may be a photo portfolio of past projects, customer testimonials or a blog sharing articles and industry-related information to further associate your company with credible sources. After customers have read through all the content, they need a final push — the call to action that gets your customers to do what you want them to do: hire you! A call to action can be any action, from directing customers to schedule an appointment to requesting a quote or asking for more information. E-commerce is an innovative way to get the most out of a call to action — you’re engaging the site visitor in an actual sale on the website. But for service providers, most transactions take place on the job site, making 20
e-commerce less of a necessity. Therefore, NADCA members should consider enabling an appointmentsetting feature on their sites or online chat feature, which makes the company more accessible for customers.
A Safe Zone After putting so much hard work into creating the best website for your company, keeping it secure is the next order of business. Your first line of defense: the password for site admin access. Pick something that won’t be easy to guess and change it often. Also, check your website daily to ensure you’re aware if something goes wrong. Unless you’re using e-commerce to conduct transactions on your site, a hacker breaking into the site and damaging it may be the worst thing that can happen — an easy fix. If you are completing transactions on your site, use a trusted partner like PayPal to processes the information.
Tracking Traffic Google Analytics is one of the most relied-upon services for overall website analytics. It can determine where your visitors are coming from, how long they stay on your site and what pages they visited. These analytics can help highlight problem areas on a website and guide what
needs to changed, whether the navigation is confusing or the call to action is ineffective. If most of a site’s visitors come from search engines, utilizing Search Engine Optimization (SEO) should be the next step in perfecting your website. SEO is the practice of creating and editing your site’s content to align with specific search terms people use when looking for something online. For example, a customer may do an online search for “air duct cleaning,” and you’d want to make sure that the content on your site includes that phrase somewhere for Google to match your site with that search. However, general search terms can make it difficult to get noticed, so specificity is key. Attach the name of your region to that search term (i.e., “Detroit air duct cleaning”) and you could show up in the search results of potential customers. Just make sure that phrase appears somewhere on your website, too. While appearing in a top spot in Google search results is ideal, there are many factors that play into that outcome. Focus on incorporating keywords in content, clean URLs that reflect your brand and consider the benefits of social media in expanding your reach.
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NADCA News
Give ‘em Something to Talk About A Strategic Partnership Turns a $10,000 Investment into Nearly $330,000 of Value
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ne of NADCA’s key initiatives this year and looking ahead has been consumer awareness. While the Breathing Clean campaign launched months ago, there’s a lot of information to spread to help educate homeowners about the value of air duct cleaning and hiring a NADCA-certified service provider. As a supplement to the NADCA staff’s diligent work, NADCA engaged in a valuable partnership with the North American Precis Syndicate (NAPS) to develop and distribute content — including articles, TV ads and a radio public service announcement — to get the word out about air duct cleaning and NADCA members.
The NAPS Edge NADCA dedicates time and effort to developing content for channels like DucTales, the website, social media and Breathing Clean. Why contract with NAPS? “NAPS has some really valuable media connections that help NADCA’s content reach more 22
outlets,” said Mark Zarzeczny, chair of NADCA’s Industry and Public Relations Committee. “There are 10,000 news outlets in America and they have relationships with all of them.” And while NAPS’s vast rolodex of contacts is a significant benefit, the most valuable is its reputation. News outlets seek out NAPS content, meaning that NADCA’s content has an even higher chance of being discovered and picked up by websites, newspapers and magazines than it would from just NADCA’s own grassroots efforts to get noticed. “NAPS also has presence with the Spanish-speaking market, which expands the reach of NADCA content,” said Zarzeczny.
Dollars and Sense All that reach has proven to be valuable for NADCA. Public relations activities have what’s called an ad value equivalent — a gauge of the amount of money it would have cost to get that kind of placement
had NADCA paid every time a news outlet ran its content. “We make strategic investments in things like marketing and communications, but like any association, it’s not financially reasonable for the association to pay for a significant amount of media,” said Jodi Araujo, CEM, NADCA’s Chief Staff Executive. “Working with NAPS allows us to see a huge return on a modest investment while also working on our goal of educating consumers and homeowners about air duct cleaning and hiring NADCAcertified technicians.” Just how much of a return has NADCA seen? “We invested a total of $10,000 in this relationship, and to date, we’ve seen a return with a combined ad value of nearly $330,000,” said Araujo. There are still two more articles, two more TV ads and one more radio public service announcement to be developed and distributed under the deal.
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Where They’re Reading About NADCA
LEGEND = 1–5 outlets = 5–10 outlets = 10+ outlets
Calculating Value ARTICLE:
Get Ahead of Allergies Combined ad value since Feb. 7, 2017:
$241,322.93 ARTICLE:
Healthy Air, Healthy Home Combined ad value since May 3, 2017:
$87,534.40 D U C TA L E S
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NADCA News
ARE YOU IN?
I
f you’re not growing, you’re falling behind — it’s as simple as that. You have to show clients that your air duct cleaning technicians are the most skilled and experienced out there or you risk losing potential clients and even your loyal customer base. NADCA’s Fall Technical conference is designed to help members stand out from the competition. NADCA’s trainers are highly experienced and know what it takes to be ultra-successful in the HVAC cleaning industry. To be the best, you have to learn from the best. NADCA’s Fall Technical Conference is a one-stop shop for training and certification, providing all six NADCA CECs at the event. Attendees can participate in certification preconference courses; the Ventilation Maintenance Technician (VMT) track course, which is recommended for those looking to become ASCS certified; and advanced track sessions.
Specialized Learning Tracks The Fall Technical Conference offers specialized education tracks, including a track for entry-level technicians and an advanced track 24
for owners, supervisors and anyone else looking for advanced training to give their business an edge over the competition.
Hands-On Learning Since most people learn best by doing, not just listening, the training at the Fall Technical Conference doesn’t stop at classroom instruction. Valuable hands-on training is provided to attendees of both the basic and the advanced tracks. Attendees will be able to put into practice what they have learned in the classroom, immediately enhancing and improving their skill set.
The Fall Technical Conference offers specialized education tracks for everyone from entry-level technicians to advanced professionals looking to give their business an edge over the comptetition.
Learn more and register at nadca.com/fall-tech/2017.
OPT IN! Text FALLTECH to 33222 to opt into NADCA’s 2017 Fall Technical Conference “Fall Text” messaging service for periodic “Fall Text” updates with important meeting alerts and highlights!
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NADCA News
AJ Perri Gives Back To A Local Military Family In Need Of A New AC
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ew Jersey-based AJ Perri, a NADCA member since 2012, gave back to a military family in need of help with their home comfort by donating and installing an air conditioning unit free of charge. Brandi Robertson is currently an active duty Air Force member and her husband, Jamie, is a disabled Air Force veteran. Brandi grew up in a military family. She met Jamie in basic training, and they have since moved all over the country for their Air Force duties. The Robertsons ended up in New Jersey and have found a home there. Jamie was deployed at least once a year before getting his veteran status while Brandi was working full time in the military as a sonographer and raising their baby. Keeping up with home maintenance was difficult for the Robertsons given their busy schedule. The Robertsons’ air conditioning unit was over 16 years old and recently stopped working. AJ Perri heard about the Robertsons’ needs through Backpacks for Life, an organization that seeks to provide homeless veterans with assistance in employment searches and even providing veterans with a backpack filled with daily essentials. “The team at AJ Perri appreciates the service and sacrifices active and retired military like the Robertsons make,” said Jim Henkel, General Manager of AJ Perri. “So we wanted to help them beat the heat with a new
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(L to R): Jim Henkel, General Manager of AJ Perri; Greg Johnston, Field Manager of AJ Perri; Jamie Robertson, Air Force veteran, and son, AJ Perri technicians John Nortrup and Matt Macone, Mike Fotia, Executive Director of Backpacks for Life air conditioning unit, free of charge. It is a privilege to be able to serve those who have selflessly served our country.” “The assistance we receive when we are away from our families is highly appreciated, so we’re very grateful for AJ Perri,” said Jamie. “Civilians accepting us and supporting us in the community is hugely important. That is how we can take care of our country with less stress in our home,” adds Brandi. Brandi and Jamie’s family is one of many intended recipients for the AJ Perri Cares initiative, which aims at donating an HVAC system
to a veteran in need. AJ Perri will be working in their service area to complete these projects in giving back to their community. They will be announcing a formal nomination process by August. In addition to giving away HVAC equipment and installation, AJ Perri employees will be engaging in volunteer and civic opportunities geared towards veterans’ services. “The AJ Perri Cares Initiative is consistent with our commitment to the community we serve. We see this as a different opportunity to give back, and we’re excited to help more families in need,” said Jim Henkel.
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NADCA Hall of Fame H Call for Nominations
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he NADCA Board of Directors may choose to elect a person or persons for induction into the NADCA Hall of Fame each year at the Annual Conference. The Board is currently accepting nominations for individuals who meet the following criteria.
Nominees must have contributed to NADCA in an outstanding fashion.** Examples include those who have been recognized for their talents or otherwise demonstrated a high degree of commitment to the industry and/or the association; those who have offered exceptional contributions that have furthered the growth, reputation and character of the air duct cleaning industry; nominees should possess an impeccable record of respect and integrity in the industry; could have made a historical contribution to the air duct cleaning industry, or developed a new product or cleaning process that significantly impacted the industry. *Sitting Board members are precluded from nomination to NADCA’s Hall of Fame. **Nominees are NOT required to be NADCA members.
Please note that nomination submissions are only valid for the current year. If you wish to re-nominate a candidate in future years, you will need to provide a new submission.
Nominee Contact Information Name Company Name (if appropriate) Address City
State
Phone
Email Address
Zip Country
Reason(s) for Nomination (attach separate sheet if you require more space) Your Name
Company
Email Phone Your relationship to the Nominee (if any)
Return this form to NADCA Headquarters by September 15, 2017 NADCA • 1120 Route 73, Suite 200 • Mt. Laurel, NJ 08054 Fax: 856-439-0525 • Email: jodi@nadca.com Or complete your submission online at nadca.com/hall-fame-call-nominations
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NADCA News
Committee Spotlight NADCA Working for You NADCA committee members have been working hard to provide members with tools they can use to be successful and get the most out of their NADCA membership.
Fall Technical Conference Committee NADCA’s Fall Technical Conference Committee, led by Rick MacDonald and Jimmy Meyer, is responsible for planning this must-attend event for air duct cleaning industry training.
This year’s program includes technician and advanced track training (both classroom and handson) on a variety of topics including: •
HVAC 101: Residential & Commercial Systems – Components and Tips for Cleaning
•
Fibrous Glass Duct Board Systems: Techniques for Cleaning
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AHU Restoration
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Cleaning Vertical Risers
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Cleaning Commercial Dryer Vents and Trash Chutes
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Taking Energy Readings to Show Efficiency
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Liquid Nitrogen for Air Duct Cleaning
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Spray Coatings
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Ask the Expert Panel Q&A Session
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and much more!
Join us at the 2017 Fall Technical Conference being held Sept. 14-16 in St. Louis. You’ll be glad you did! To register, visit nadca.com.
NADCA MEMBER BENEFIT HIGHLIGHT
The Membership Committee wants to help you maximize your membership by taking advantage of the many benefits that come with your NADCA membership.
Featured Member Benefit: Dell Discount Program As a NADCA member, you now get the best perks and prices, including up to 30 percent off select Windows PCs, Dell electronics and accessories. You’ll also enjoy early access to exclusive offers and events throughout the year and free enrollment in Dell Advantage Loyalty Rewards, with even more perks and benefits. Visit nadca.com to sign up today and save!
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NADCA News
FROM THE ARCHIVES
Investigate, Evaluate, Remediate: Restoring Water Damage in HVAC Systems
Mike White, CEO of Clean Air Systems of Louisiana, Inc., has been a member of NADCA since 1989 and has been involved in many mold remediation projects. White cautions, “Before undertaking a mold remediation project check with the local and state authorities to see what licenses are required to perform the work.” His company currently holds a Louisiana Mold Remediation license, Anti-microbial Pesticide license as well as a State Wide Mechanical Contractor license. The Environmental Protection Agency (EPA) suggests several methods for cleaning mold as a result of water 30
Photo courtesy of M. White, Clean Air Systems of Louisiana
F
rom June through November each year, hurricane season is upon us in the United States. In 2012, the largest Atlantic hurricane on record hit the Mid-Atlantic and Northeastern regions of the U.S. leaving much of the eastern seaboard in shambles. “Superstorm” Sandy destroyed thousands of homes — Sandy went on to become the second-costliest hurricane in history — and left millions without electric service for days and in some cases, weeks. Once the power was restored and people could begin returning to their homes, the assessment of flooding and other damage began. Along with flooding comes damage to the HVAC system and an even more daunting issue: mold.
Excessive moisture coming off the coil. Not all mold problems are caused by flooding, high winds and hurricanes. There are many reasons for moisture in the HVAC system. Some issues you could find are plumbing problems, excess condensation or improperly sealed duct work. White warns that you should pay particular attention to the evaporator coils; though they are designed to condition the air they also remove humidity from the air and can be a major source of moisture contamination in the system that can lead to mold growth. Make sure the drain pans and lines are draining properly and there is no pooling of water in the evaporator coil drain pan. Check any insulation near cooling coils for wet spots or signs of microbial growth. If it is concluded that the moisture is due to condensation overflow always check that the unit is level and that the drain lines are not obstructed or running uphill causing the condensate to backup or overflow. White recommends using a wet switch to prevent flooding in the case where a drain line should become blocked. It is important to service and maintain humidifiers due to a potential water source problem in the HVAC system. The wet switch will disable the system until the problem can be repaired. Duct leakage is also a concern when researching the cause of moisture in the HVAC system. For example, if you notice water stains around a supply grill this could be a sign of air infiltration around the boot box to the duct connection in effect pulling hot, humid air from an attic or crawl space and condensing on the cold grill. Always check the return duct work for air leaks, this can bring in unwanted moisture as well as contaminants from crawl spaces, hot attics and carbon monoxide from attached garages.
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•
Take pictures of the damage before starting any work. This will document the extent of the damage and show areas not accessible during a walkthru inspection. It will also show you any mold issues that need to be resolved.
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Block the supply and return air vents within the containment area. You want to be sure that any contaminant stays within the duct work so as not to affect the occupied space.
•
If there is structure remediation that needs to be done always block the supply and return ductwork off to stop any cross contamination.
•
When dealing with mold it is important to have HighEfficiency Particulate Air (HEPA) filtration in place with an exhaust to the outdoors. When using this method the area should be maintained under negative pressure. White also notes that windows and doors should remain closed. If the air ducts have insulation that is wet or moldy it should be removed and replaced.
•
The building structure and the HVAC system must be completely dry before any cleaning can begin. It is
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Photo courtesy of M. White, Clean Air Systems of Louisiana
damage. But extra special care has to be taken when removing mold from the indoor air system. The most important practice to remember before getting started is to make sure not to contaminate the occupied space. White explains that “engineering controls must be in place before starting restoration or maintenance.” He also shares some of his best practices for dealing with water damage below.
Heavy mold on electric heat strip. All water damage restoration should be assessed on a case by case basis. Some HVAC systems have to be completely replaced due to severe flooding and other water damage. By first assessing the ducts you can conclude whether a system has a problem that is able to be restored. Once you know the cause of the problem you can better understand how to fix it.
important to note that if conditions causing the mold growth in the first place are not corrected, mold growth will reoccur. •
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Once the area is completely free of moisture a HEPA vacuum should be used when cleaning the ductwork if the vacuum exhausts indoors.
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Set up fans and dehumidifiers to remove moisture from the air. Once you have the humidity under control you can then combat the mold issue.
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Proceed with a full inspection of the duct work and HVAC system as specified in the NADCA standard. 31
NADCA News
New ASCSs and CVIs Zach Brenna Hepa Cleaning Services River Falls, WI USA
Daniel Kell Compleat Environmental Services Ephrata, PA USA
Shane Pierce CLT Quality Air Duct Cleaning Charlotte, NC USA
Kaleb Brown Sheet Metal Contractors, Inc De Soto, MO USA
Richard Kucharski A.I.R. Cleaning Services Cross Junction, VA USA
Jason Prosceo Elite Furnace & Air Duct Cleaning, LLC. Brick, NJ USA
Yesenia Caviedes Dryfast Systems Orlando, FL USA
Jon Lavender Allergy Duct Cleaning Fort Myers, FL USA
Chris Racus Innovative Vacuum Services, Inc Edmonds, WA USA
Richard Davies LPAC Services, Inc. Bradenton, FL USA
Tony Layfield The Best Restoration, LLC Gainesville, FL USA
John Racus Innovative Vacuum Services, Inc Edmonds, WA USA
Amanda Dingwell Modern PURAIR - Grand Prairie Grande Prairie, AB CAN
James Mackie Environmental Doctor Company Dayton, OH USA
Evan Richardson Duct & Vent Cleaning of America, Inc. Springfield, MA USA
Jassiel Dulay Alshaheen Air Conditioning and Cooling Services Abu Dhabi, ARE
Reed Manke Hepa Vac Duct Cleaning Minneapolis, MN USA
Erik Romero Choates HVAC Cordova, TN USA
Brian Muresan Bob’s Heating and Air Conditioning Inc. Woodinville, WA USA
Darren Schickler Clinicair Halton Inc. Burlington, ON CAN
Frank Orsan Orsan Air Services Kitchener, ON CAN
Gurmeet Singh Clean Air Services Gurgaon, IND
Suhel Parker EPSCO INDIA PVT LTD Mumbai, IND
New CVI:
John Earman EE&G Construction Melbourne, FL USA Oliver Fox Servpro of Freehold Millstone Township, NJ USA Daniel Hale Environmental Doctor Company Dayton, OH USA
Wayne Farquharson Pure Bahamas Ltd. Nassau, BAH
New Members A.I.R. Cleaning Services Cross Junction, VA USA
Elite Furnace & Air Duct Cleaning, LLC. Brick, NJ USA
Sheet Metal Contractors, Inc De Soto, MO USA
Allergy Duct Cleaning Fort Myers, FL USA
EPSCO INDIA PVT LTD Mumbai, IND
New Associates:
Choates HVAC Cordova, TN USA
Hepa Cleaning Services River Falls, WI USA
Clean Air Services Gurgaon, IND
Hepa Vac Duct Cleaning Minneapolis, MN USA
Clinicair Halton Inc. Burlington, ON CAN
LPAC Services, Inc. Bradenton, FL USA
CLT Quality Air Duct Cleaning Charlotte, NC USA
Modern PURAIR - Grand Prairie Grande Prairie, AB CAN
Colonial Cleaning Services, Inc. Wilmington, DE USA
Orsan Air Services Kitchener, ON CAN
EE&G Construction Melbourne, FL USA
SERVPRO of Rocky Hill/Sequoyah Hills/ South Knoxville Knoxville, TN USA
Elite Environmental Group Ottawa, ON CAN
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BASYS Processing, Inc. Lenexa, KS USA Housecall Pro San Diego, CA USA Jetty Robot s.r.o. Praha, Czech Republic ServiceBox Regina, SK CAN
New Affiliate: Nina Szylko Victoria, BC CAN
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