01/11/2017
Customer Service Bundle Course - John Academy
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Customer Service Bundle Course ( 8 REVIEWS )
579 STUDENTS
Description: Customer service is the assistance provided by a business or company to clients who are interested in their products …
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£279.00 £14.00
1 YEAR INTERMEDIATE COURSE BADGE COURSE CERTIFICATE
20
NUMBER OF UNITS
0
NUMBER OF QUIZZES
17 HOURS, 30 MINUTES
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01/11/2017
Customer Service Bundle Course - John Academy
Description: Customer service is the assistance provided by a business or company to clients who are interested in their products and services. This is very crucial in any business since this will show your customers and potential clients how you will help them to keep their satisfaction even after their purchases have been made. To become an expert in customer service, you need to have skills in communication which this course will provide. Learn both communication and customer service skills in this complete course that will help you provide your customers with the best customer service they could ever ask for.
Who is the course for? Business professionals who want to maintain their integrity through customer service People who are interested in learning more about communication and customer service
Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the quali cation. Good understanding of English language, numeracy and ICT are required to attend this course.
Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your nal exam, you will have the opportunity to test your pro ciency with a mock exam.
Certi cation: After you have successfully passed the test, you will be able to obtain an Accredited Certi cate of Achievement. You can however also obtain a Course Completion Certi cate following the course completion without sitting for the test. Certi cates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certi cate’s turnaround time is 24 hours, and for the hardcopy certi cate, it is 3-9 working days.
Why choose us? A ordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; E cient exam systems for the assessment and instant result; The UK & internationally recognized accredited quali cation; Access to course content on mobile, tablet or desktop from anywhere anytime; The bene t of applying for NUS Extra Discount Card; 24/7 student support via email.
Career Path: The Customer Service Bundle Course is a useful quali cation to possess, and would be bene cial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. COURSE CURRICULUM
Basics of Customer Service
Customer Service and Retention Templates
01:00:00
Customer Service & Retention Checklist
01:00:00
Customer Service Checklist
01:00:00
00:30:00
Providing Customer Service
First Lesson
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01/11/2017
Customer Service Bundle Course - John Academy
Second Lesson
01:00:00
Third Lesson
00:30:00
Fourth Lesson
00:30:00
Fifth Lesson
01:00:00
Telephone Etiquette
Module One – Getting Started
00:30:00
Module Two – Aspects of Phone Etiquette
01:00:00
Module Three – Using Proper Phone Language
01:00:00
Module Four – Eliminate Phone Distractions
01:00:00
Module Five – Inbound Calls
01:00:00
Module Six – Outbound Calls
01:00:00
Module Seven – Handling Rude or Angry Callers
01:00:00
Module Eight – Handling Intero
01:00:00
Module Nine – Handling Voicemail Messages
01:00:00
Module Ten – Methods of Training Employees
01:00:00
Module Eleven – Correcting Poor Telephone Etiquette
01:00:00
Module Twelve – Wrapping Up
00:30:00
ce Calls
Mock Exam Final Exam
COURSE REVIEWS
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01/11/2017
Customer Service Bundle Course - John Academy
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