Diploma in customer relationship-john academy

11/10/2017

Diploma in Customer Relationship - John Academy



HOME / COURSE / BUSINESS / DIPLOMA IN CUSTOMER RELATIONSHIP

Diploma in Customer Relationship ( 7 REVIEWS ) 

331 STUDENTS

Description: Customer relationship management holds day-to-day business activities like marketing, sales etc. This course is designed for the individuals who …

TAKE THIS COURSE

£249.00 £14.00

   

1 YEAR LEVEL 3 - DIPLOMA COURSE BADGE COURSE CERTIFICATE

15

NUMBER OF UNITS

2

NUMBER OF QUIZZES 14 HOURS, 10 MINUTES

Seth, Jamie



How can we help? We're here for you! 







Type your message…

HOME

CURRICULUM

REVIEWS

MEMBERS

https://www.johnacademy.co.uk/course/diploma-in-customer-relationship/

1/4

11/10/2017

Diploma in Customer Relationship - John Academy

Description: Customer relationship management holds day-to-day business activities like marketing, sales etc. This course is designed for the individuals who are interested in enhancing their abilities or enhancing their skills to build the customer relationship. This diploma course will bring out to you all the techniques you require to help increase competition in their jobs. It will also help you boost your con dence level which will help you deal with the di cult situation. This course will also help you enhance your communication skills which will make it easier to communicate with the customers.

Who is the course for? For individuals already existing in this eld willing to enhance the abilities and learn new techniques. For people who are willing to take customer relationship management and the future profession.

Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the quali cation. Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your nal exam you will have the opportunity to test your pro ciency with a mock exam.

Certi cation: After you have successfully passed the test, you will be able to obtain an Accredited Certi cate of Achievement. You can however also obtain a Course Completion Certi cate following the course completion without sitting for the test. Certi cates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certi cate’s turnaround time is 24 hours and for the hardcopy certi cate, it is 3-9 working days.

Why choose us? A ordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; E cient exam systems for the assessment and instant result; The UK & internationally recognized accredited quali cation; Access to course content on mobile, tablet or desktop from anywhere anytime; The bene t of applying for NUS Extra Discount Card; 24/7 student support via email.

Career Path: Diploma in Customer Relationship is a useful quali cation to possess, and would be bene cial for the following careers: Technical support sta Client relations manager Call center manager Customer service represented. COURSE CURRICULUM

Diploma in Customer Relationship



Good Customer Relationship – Why is it Important?



01:00:00



Understanding Your Customers



01:00:00



How to Calculate Customer’s Lifetime Value

 How can we help? We're here for you!

00:30:00



How to Keep Your Customers Happy?

 

Seth, Jamie

Type your message…



01:00:00

How to Get Your Customers to Say ‘Wow!’



01:00:00

Proven Methods of Customer Retention



01:00:00

https://www.johnacademy.co.uk/course/diploma-in-customer-relationship/

2/4

11/10/2017

Diploma in Customer Relationship - John Academy



The Art of Customer Follow-up

