27/10/2017
Diploma in Customer Service: Telephone Etiquette - John Academy
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Diploma in Customer Service: Telephone Etiquette ( 6 REVIEWS )
457 STUDENTS
Are you aware of the importance of communication etiques? Do you know that there specially made etiquette for customer telephone …
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£249.00 £14.00
1 YEAR LEVEL 3 - DIPLOMA COURSE BADGE COURSE CERTIFICATE
12
NUMBER OF UNITS
2
NUMBER OF QUIZZES
11 HOURS, 40 MINUTES
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27/10/2017
Diploma in Customer Service: Telephone Etiquette - John Academy
Are you aware of the importance of communication etiques? Do you know that there specially made etiquette for customer telephone service? If you are curious and want to know how to improve yourself to be able to communicate well, then this course will help you with that!
Description: When people noticed or realized that their communication skills speci cally telephone etiquette is wrong or the do not possess such trait, they are often uncertain of where they should start to change it. In this course, you will know that one of the rst steps to gaining or improving a person’s phone etiquette is to know the di erent aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it. There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are de cient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it e ectively since a lot of people do not realize they have little or no phone etiquette.
Who is the course for? Professionals who work in the communications industry or part of the communications department. This will also be helpful to those people who are struggling with communication and expressing their thoughts into actions. People who are interested in learning more about communication.
Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the quali cation. Good understanding of English language, numeracy and ICT are required to attend this course.
Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your nal exam you will have the opportunity to test your pro ciency with a mock exam.
Certi cation: After you have successfully passed the test, you will be able to obtain an Accredited Certi cate of Achievement. You can however also obtain a Course Completion Certi cate following the course completion without sitting for the test. Certi cates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certi cate’s turnaround time is 24 hours and for the hardcopy certi cate, it is 3-9 working days.
Why choose us? A ordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; E cient exam systems for the assessment and instant result; The UK & internationally recognized accredited quali cation; Access to course content on mobile, tablet or desktop from anywhere anytime; The bene t of applying for NUS Extra Discount Card; 24/7 student support via email.
Career Path: The Diploma in Customer Service: Telephone Etiquette is a useful quali cation to possess, and would be bene cial for the following careers: Call Centre Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. COURSE CURRICULUM
Simon, Jamie
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Diploma in Customer Service: Telephone Etiquette
Module One – Getting Started
https://www.johnacademy.co.uk/course/diploma-in-customer-service-telephone-etiquette/
00:30:00
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27/10/2017
Diploma in Customer Service: Telephone Etiquette - John Academy
Module Two – Aspects of Phone Etiquette
01:00:00
Module Three – Using Proper Phone Language
01:00:00
Module Four – Eliminate Phone Distractions
01:00:00
Module Five – Inbound Calls
01:00:00
Module Six – Outbound Calls
01:00:00
Module Seven – Handling Rude or Angry Callers
01:00:00
Module Eight – Handling Intero
01:00:00
Module Nine – Handling Voicemail Messages
01:00:00
Module Ten – Methods of Training Employees
01:00:00
Module Eleven – Correcting Poor Telephone Etiquette
01:00:00
Module Twelve – Wrapping Up
00:30:00
00:20:00
00:20:00
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Mock Exam
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Mock Exam-Diploma in Customer Service: Telephone Etiquette
Final Exam
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Final Exam-Diploma in Customer Service: Telephone Etiquette
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Diploma in Customer Service: Telephone Etiquette - John Academy
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