03/01/2018
Office Admin and Customer Service Diploma - John Academy
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O ce Admin and Customer Service Diploma ( 7 REVIEWS )
653 STUDENTS
Description: O ce administration and customer service skills are very important for any kind of business. In this course, you will …
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£279.00 £14.00
1 YEAR LEVEL 3 - DIPLOMA
https://www.johnacademy.co.uk/course/office-admin-and-customer-service-diploma/
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Office Admin and Customer Service Diploma - John Academy
COURSE BADGE COURSE CERTIFICATE
108
NUMBER OF UNITS
2
NUMBER OF QUIZZES
3 DAYS, 19 HOURS
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CURRICULUM
REVIEWS
Description: O ce administration and customer service skills are very important for any kind of business. In this course, you will learn the necessary skills, knowledge, and information about o ce administration and customer service. You will learn how to identify what administrative procedures to be included in your business. This is a series of discussions about administrative and customer service support. You will then learn how large-scale organisations are managed. You will also be able to learn the structures and objectives involved in conducting of admin assistant and customer service.
Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work.
Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the quali cation. Good understanding of English language, numeracy and ICT are required to attend this course.
Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. https://www.johnacademy.co.uk/course/office-admin-and-customer-service-diploma/
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Office Admin and Customer Service Diploma - John Academy
Before sitting for your nal exam you will have the opportunity to test your pro ciency with a mock exam.
Certi cation: After you have successfully passed the test, you will be able to obtain an Accredited Certi cate of Achievement. You can however also obtain a Course Completion Certi cate following the course completion without sitting for the test. Certi cates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certi cate’s turnaround time is 24 hours and for the hardcopy certi cate, it is 3-9 working days.
Why choose us? A ordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; E cient exam systems for the assessment and instant result; The UK & internationally recognised accredited quali cation; Access to course content on mobile, tablet or desktop from anywhere anytime; The bene t of applying for NUS Extra Discount Card; 24/7 student support via email.
Career Path: The O ce Admin and Customer Service Course is a useful quali cation to possess, and would be bene cial for the following careers: Accounting Technician Admin Assistant Bid Writer Bookkeeper Civil Service Administrative O Customer Service Provider Data Entry Clerk Finance O cer Hotel Receptionist Legal Secretary Payroll Administrator Liaison O cers Supervisor Typist.
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COURSE CURRICULUM
Admin Support https://www.johnacademy.co.uk/course/office-admin-and-customer-service-diploma/
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Office Admin and Customer Service Diploma - John Academy
Module One – Getting Started
00:30:00
Module Two – Getting Organized (I)
01:00:00
Module Three – Getting Organized (II)
01:00:00
Module Four – Managing Time
01:00:00
Module Five – Getting It All Done On Time
01:00:00
Module Six – Special Tasks
01:00:00
Module Seven – Verbal Communication Skills
01:00:00
Module Eight – Non-Verbal Communication Skills
01:00:00
Module Nine – Empowering Yourself
01:00:00
Module Ten – The Team of Two
01:00:00
Module Eleven – Taking Care of Yourself
01:00:00
Module Twelve – Wrapping Up
00:30:00
Administrative Management
Module One – Getting Started
00:30:00
Module Two – Why Your O
01:00:00
Module Three – Gathering the Right Tools
01:00:00
Module Four – Identifying Procedures to Include
01:00:00
Module Five – Top Five Procedures to Record
01:00:00
Module Six – What to Include in Your Binder (I)
01:00:00
ce Needs Administrative Procedures
https://www.johnacademy.co.uk/course/office-admin-and-customer-service-diploma/
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Office Admin and Customer Service Diploma - John Academy
Module Seven – What to Include in Your Binder (II)
01:00:00
Module Eight – Organizing Your Binder
01:00:00
Module Nine – What Not to Include in the Procedure Guide
01:00:00
Module Ten – Share O
01:00:00
Module Eleven – Successfully Executing the Guide
01:00:00
Module Twelve – Wrapping Up
00:30:00
ce Procedure Guide
Organisational Skills
Module One – Getting Started
00:30:00
Module Two – Remove the Clutter
01:00:00
Module Three – Prioritize
01:00:00
Module Four – Scheduling Your Time
01:00:00
Module Five – To Do Lists
01:00:00
Module Six – Paper and Paperless Storage
01:00:00
Module Seven – Organization in Your Work Area
01:00:00
Module Eight – Tools to Fight Procrastination
01:00:00
Module Nine – Organizing Your Inbox
01:00:00
Module Ten – Avoid the Causes of Disorganization
01:00:00
Module Eleven – Discipline is the Key to Stay Organized
01:00:00
Module Twelve – Wrapping Up
00:30:00
https://www.johnacademy.co.uk/course/office-admin-and-customer-service-diploma/
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Office Admin and Customer Service Diploma - John Academy
Organisational Skills Course for Administrator- Activities
00:00:00
Customer Relations and Dealings
Module One – Getting Started
00:30:00
Module Two – The Right Attitude Starts with You
01:00:00
Module Three – Stress Management (Internal Stressors)
01:00:00
Module Four – Stress Management (External Stressors)
00:30:00
Module Five – Transactional Analysis
01:00:00
Module Six – Why are Some Customers Di
01:00:00
Module Seven – Dealing with the Customer Over the Phone
01:00:00
Module Eight – Dealing with the Customer In Person
01:00:00
Module Nine – Sensitivity in Dealing with Customers
01:00:00
Module Ten – Scenarios of Dealing with a Di
01:00:00
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue
01:00:00
Module Twelve – Wrapping Up
00:30:00
cult
cult Customer
Customer Service: Telephone Etiquette
Module One – Getting Started
00:30:00
Module Two – Aspects of Phone Etiquette
01:00:00
Module Three – Using Proper Phone Language
01:00:00
Module Four – Eliminate Phone Distractions
01:00:00
https://www.johnacademy.co.uk/course/office-admin-and-customer-service-diploma/
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Office Admin and Customer Service Diploma - John Academy
Module Five – Inbound Calls
01:00:00
Module Six – Outbound Calls
01:00:00
Module Seven – Handling Rude or Angry Callers
01:00:00
Module Eight – Handling Intero
01:00:00
Module Nine – Handling Voicemail Messages
01:00:00
Module Ten – Methods of Training Employees
01:00:00
Module Eleven – Correcting Poor Telephone Etiquette
01:00:00
Module Twelve – Wrapping Up
00:30:00
ce Calls
Customer Relationship Management
Customer Relationship Management
00:10:00
What CRM Is and Who It Serves
00:15:00
Checklist for Success
00:15:00
Requirement Driven Product Selection
00:15:00
Considerations in Tool Selection
00:15:00
Strategies for Customer Retention
00:15:00
Building the Future
00:15:00
Homegrown vs. Application Service Provider
00:15:00
Evaluating and Reviewing Your Program
00:15:00
The Development Team
00:15:00
https://www.johnacademy.co.uk/course/office-admin-and-customer-service-diploma/
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Office Admin and Customer Service Diploma - John Academy
Microsoft O
ce Word
Module One – Getting Started
00:30:00
Module Two – Opening
01:00:00
Module Three – Working with the Interface
01:00:00
Module Four – Your First Document
01:00:00
Module Five – Basic Editing Tasks
01:00:00
Module Six – Basic Formatting Tasks
01:00:00
Module Seven – Formatting Paragraphs
01:00:00
Module Eight – Advanced Formatting Tasks
01:00:00
Module Nine – Working with Styles
01:00:00
Module Ten – Formatting the Page
01:00:00
Module Eleven – Sharing Your Document
01:00:00
Module Twelve – Wrapping Up
00:30:00
Microsoft O
ce Powerpoint
Module One – Getting Started
00:30:00
Module Two – Opening PowerPoint
01:00:00
Module Three – Working with the Interface
01:00:00
Module Four – Your First Presentation
01:00:00
Module Five – Working with Text
01:00:00
https://www.johnacademy.co.uk/course/office-admin-and-customer-service-diploma/
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Office Admin and Customer Service Diploma - John Academy
Module Six – Formatting Text and Paragraphs
01:00:00
Module Seven – Adding Pictures
01:00:00
Module Eight – Advanced Formatting Tasks
01:00:00
Module Nine – Working with Transitions and Animations
01:00:00
Module Ten – Setting Up Your Slide Show
01:00:00
Module Eleven – Showtime!
01:00:00
Module Twelve – Wrapping Up
00:30:00
Microsoft O
ce Excel
Module One – Getting Started
00:30:00
Module Two – Opening Excel
01:00:00
Module Three – Working with the Interface
01:00:00
Module Four – Your First Worksheet
01:00:00
Module Five – Viewing Excel Data
01:00:00
Module Six – Building Formulas
01:00:00
Module Seven – Using Excel Functions
01:00:00
Module Eight – Using Quick Analysis
01:00:00
Module Nine – Formatting Your Data
01:00:00
Module Ten – Using Styles, Themes, and E ects
01:00:00
Module Eleven – Printing and Sharing Your Workbook
01:00:00
https://www.johnacademy.co.uk/course/office-admin-and-customer-service-diploma/
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Office Admin and Customer Service Diploma - John Academy
Module Twelve – Wrapping Up
01:00:00
00:00:00
00:30:00
00:30:00
Recommended Reading
Recommended Reading: O
ce Admin and Customer Service Diploma
Mock Exam
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Mock Exam- O
ce Admin and Customer Service Course
Final Exam
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Final Exam- O
ce Admin and Customer Service Course
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