23/10/2017
Office Admin and Receptionist Course - John Academy
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O
ce Admin and Receptionist Course
( 7 REVIEWS )
624 STUDENTS
Description: People usually underestimate the skills that are required to work as an o
ce administrator or receptionist. Frequently juggling various tasks …
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£279.00 £14.00
1 YEAR INTERMEDIATE COURSE BADGE COURSE CERTIFICATE
62
NUMBER OF UNITS
2
NUMBER OF QUIZZES
2 DAYS, 7 HOURS
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23/10/2017
Office Admin and Receptionist Course - John Academy
Description: People usually underestimate the skills that are required to work as an o ce administrator or receptionist. Frequently juggling various tasks immediately; keeping up quiet and control continuously is essential. This course will give you the skills that every professional administrator or receptionist requires. This course is designed to provide you with the necessary knowledge and training in the fundamentals of administration and reception. It will help you to upgrade your administrative and secretarial skills and to enhance your computer literacy so that you can carry out your job more e ciently.
Who is this course for? This course would be ideal for people who want to start working as Receptionist/ O ce Administrator/ O Assistant/Secretary. This course would be ideal for people who want to enhance their skills in o ce administrative tasks
ce manager/ Administration
Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the quali cation. Good understanding of English language, numeracy and ICT are required to attend this course.
Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your nal exam, you will have the opportunity to test your pro ciency with a mock exam.
Certi cation: After you have successfully passed the test, you will be able to obtain an Accredited Certi cate of Achievement. You can however also obtain a Course Completion Certi cate following the course completion without sitting for the test. Certi cates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certi cate’s turnaround time is 24 hours, and for the hardcopy certi cate, it is 3-9 working days.
Why choose us? A ordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; E cient exam systems for the assessment and instant result; The UK & internationally recognised accredited quali cation; Access to course content on mobile, tablet or desktop from anywhere anytime; The bene t of applying for NUS Extra Discount Card; 24/7 student support via email.
Career path: The O
ce Admin and Receptionist Course will be very bene cial and helpful, especially to the following professionals:
Administrative Assistant. Secretary. Administrator. O ce Manager. Receptionist. O ce Administrator. COURSE CURRICULUM
Admin Support
Module One – Getting Started
00:30:00
Module Two – Getting Organized (I)
01:00:00
Module Three – Getting Organized (II)
01:00:00
Module Four – Managing Time
01:00:00
Module Five – Getting It All Done On Time
01:00:00
https://www.johnacademy.co.uk/course/office-admin-and-receptionist-course/
2/5
23/10/2017
Office Admin and Receptionist Course - John Academy
Module Six – Special Tasks
01:00:00
Module Seven – Verbal Communication Skills
01:00:00
Module Eight – Non-Verbal Communication Skills
01:00:00
Module Nine – Empowering Yourself
01:00:00
Module Ten – The Team of Two
01:00:00
Module Eleven – Taking Care of Yourself
01:00:00
Module Twelve – Wrapping Up
00:30:00
Administrative Management
Module One – Getting Started
00:30:00
Module Two – Why Your O
01:00:00
Module Three – Gathering the Right Tools
01:00:00
Module Four – Identifying Procedures to Include
01:00:00
Module Five – Top Five Procedures to Record
01:00:00
Module Six – What to Include in Your Binder (I)
01:00:00
Module Seven – What to Include in Your Binder (II)
01:00:00
Module Eight – Organizing Your Binder
01:00:00
Module Nine – What Not to Include in the Procedure Guide
01:00:00
Module Ten – Share O
01:00:00
Module Eleven – Successfully Executing the Guide
01:00:00
Module Twelve – Wrapping Up
00:30:00
ce Needs Administrative Procedures
ce Procedure Guide
Organisational Skills
Module One – Getting Started
00:30:00
Module Two – Remove the Clutter
01:00:00
Module Three – Prioritize
01:00:00
Module Four – Scheduling Your Time
01:00:00
Module Five – To Do Lists
01:00:00
Module Six – Paper and Paperless Storage
01:00:00
Module Seven – Organization in Your Work Area
01:00:00
Module Eight – Tools to Fight Procrastination
01:00:00
https://www.johnacademy.co.uk/course/office-admin-and-receptionist-course/
3/5
23/10/2017
Office Admin and Receptionist Course - John Academy
Module Nine – Organizing Your Inbox
01:00:00
Module Ten – Avoid the Causes of Disorganization
01:00:00
Module Eleven – Discipline is the Key to Stay Organized
01:00:00
Module Twelve – Wrapping Up
00:30:00
Organisational Skills Course for Administrator- Activities
00:00:00
Customer Relations & Dealings
Module One – Getting Started
00:30:00
Module Two – The Right Attitude Starts with You
01:00:00
Module Three – Stress Management (Internal Stressors)
01:00:00
Module Four – Stress Management (External Stressors)
00:30:00
Module Five – Transactional Analysis
01:00:00
Module Six – Why are Some Customers Di
01:00:00
Module Seven – Dealing with the Customer Over the Phone
01:00:00
Module Eight – Dealing with the Customer In Person
01:00:00
Module Nine – Sensitivity in Dealing with Customers
01:00:00
Module Ten – Scenarios of Dealing with a Di
01:00:00
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue
01:00:00
Module Twelve – Wrapping Up
00:30:00
cult
cult Customer
Professional Telephone Receptionist Skills
Module One – Getting Started
00:30:00
Module Two – Core Skills Required
01:00:00
Module Three – Self-Management (I)
01:00:00
Module Four – Self-Management (II)
01:00:00
Module Five – Time Management (I)
01:00:00
Module Six – Time Management (II)
01:00:00
Module Seven – Organizing and Planning (I)
01:00:00
Module Eight – Organizing and Planning (II)
01:00:00
Module Nine – Communication (I)
01:00:00
Module Ten – Communication (II)
01:00:00
https://www.johnacademy.co.uk/course/office-admin-and-receptionist-course/
4/5
23/10/2017
Office Admin and Receptionist Course - John Academy
Module Eleven – Additional Challenges
01:00:00
Module Twelve – Wrapping Up
00:30:00
Professional Telephone Receptionist Course- Activities
00:00:00
00:30:00
00:30:00
Mock Exam
-
Mock Exam- O
ce Admin and Receptionist Course
Final Exam
-
Final Exam- O
ce Admin and Receptionist Course
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