Professional telephone receptionist course john academy by johnacademy

3/12/2018

Professional Telephone Receptionist Course - John Academy

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Professional Telephone Receptionist Course ( 6 REVIEWS ) 

402 STUDENTS

Do you work from home or you need to make telephone calls for your job? Or Are you a telephone …

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https://www.johnacademy.co.uk/course/professional-telephone-receptionist-course/

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3/12/2018

Professional Telephone Receptionist Course - John Academy

£199.00 £10.00

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1 YEAR LEVEL 2 - CERTIFICATE COURSE BADGE COURSE CERTIFICATE

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11 HOURS, 40 MINUTES

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CURRICULUM

REVIEWS

Do you work from home or you need to make telephone calls for your job? Or Are you a telephone receptionsit or wish to become one? Either way, you will be learning the right telephone skills and etiquettes in this course that is speci cally designed for telephone receptionist.

Description: Communication is an important skill in any types of industry. You need to communicate well in your everyday life, regardless of what career you are in. Through this well-crafted course, you will learn how to be an e ective communicator on the telephone. You will learn the necessary skills, attenuates of e ectively communicating with clients and/ team on the telephone. In this course, you will also learn about self and time management and explore di erent forms of communication. You will also know how to resolve challenges of teleworkers. And whether you work outside the o ce or a front desk worker, you will be a communication expert through this course.

Who is the course for? https://www.johnacademy.co.uk/course/professional-telephone-receptionist-course/

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Professional Telephone Receptionist Course - John Academy

Home-based receptionist and any communication or administrative specialists who need to learn how to become expert or professional with their telephone communication skills. People who have an interest in learning how to become their own professional receptionist.

Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the quali cation. Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your nal exam you will have the opportunity to test your pro ciency with a mock exam.

Certi cation: After you have successfully passed the test, you will be able to obtain an Accredited Certi cate of Achievement. You can however also obtain a Course Completion Certi cate following the course completion without sitting for the test. Certi cates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certi cate’s turnaround time is 24 hours and for the hardcopy certi cate, it is 3-9 working days.

Why choose us? A ordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; E cient exam systems for the assessment and instant result; The UK & internationally recognized accredited quali cation; Access to course content on mobile, tablet or desktop from anywhere anytime; The bene t of applying for NUS Extra Discount Card; 24/7 student support via email.

Career Path: back! cation Can I help The Professional Telephone Receptionist Course is a Welcome useful quali toyou possess, and with anything? would be bene cial for the following careers:

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https://www.johnacademy.co.uk/course/professional-telephone-receptionist-course/

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3/12/2018

Professional Telephone Receptionist Course - John Academy

Call Center Agent Contact Operator Customer Service Representative Home-based Professional Information Center Expert Telemarketer and telesales Telephone Researcher COURSE CURRICULUM

Professional Telephone Receptionist Course

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Module One – Getting Started

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