8/8/2018
HR and Office Admin Diploma - John Academy
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HR and O
ce Admin Diploma
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802 STUDENTS
Description: The course covers the necessary concepts and techniques of HR and O system. You will explore the skills …
ce management
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£279.00 £17.00
1 YEAR
https://www.johnacademy.co.uk/course/hr-and-office-admin-diploma/
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HR and Office Admin Diploma - John Academy
LEVEL 3 - DIPLOMA COURSE BADGE COURSE CERTIFICATE
182
NUMBER OF UNITS NUMBER OF QUIZZES
HOME
0
5 DAYS, 4 HOURS
CURRICULUM
Description: The HR and O ce Admin Diploma course covers the necessary concepts and techniques of HR and O ce management system. You will explore the skills needed for managing human resource department. Topics covered how to recruit an employee, how to select the right candidates, ways of conducting the proper interview, time management, con ict management, employee compensation, and bene ts and more. Apart from these, the course focuses on how to support the admin, organisational skills, operational management etc. Finally, the essential techniques of O ce Management system will be explored in the course.
Who is the course for? This course is ideal for those wanting to improve their base skills in o ce administrative tasks This course would be ideal people who want to start working as a receptionist, o ce administrator, o ce manager, administration assistant or secretary
Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the quali back! cation. Welcome Can I help you with anything? Good understanding of English language, numeracy and ICT are required to attend this course. https://www.johnacademy.co.uk/course/hr-and-office-admin-diploma/
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HR and Office Admin Diploma - John Academy
Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your nal exam, you will have the opportunity to test your pro ciency with a mock exam.
Certi cation: After you have successfully passed the test, you will be able to obtain an Accredited Certi cate of Achievement. You can however also obtain a Course Completion Certi cate following the course completion without sitting for the test. Certi cates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certi cate’s turnaround time is 24 hours, and for the hardcopy certi cate, it is 3-9 working days.
Why choose us? A ordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; E cient exam systems for the assessment and instant result; The UK & internationally recognized accredited quali cation; Access to course content on mobile, tablet or desktop from anywhere anytime; The bene t of applying for NUS Extra Discount Card; 24/7 student support via email.
Career Path: HR and O ce Admin Diploma is a useful quali cation to possess and would be bene cial for any professions or career from any industry you are in such as: Administrator support sta Administrative assistant O ce managers Receptionist O ce administrator COURSE CURRICULUM
Human Resource Management
https://www.johnacademy.co.uk/course/hr-and-office-admin-diploma/
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HR and Office Admin Diploma - John Academy
Human Resource Management
01:00:00
HR Planning, Recruitment and Selection
01:00:00
Induction, Training and Development
00:45:00
HR Department’s Responsibilities
00:45:00
Organisational Culture
00:45:00
Motivation, Counseling, Resignations and Retirement
01:00:00
Performance Appraisal
00:45:00
Remuneration Policy
00:15:00
Records and Statistics
00:30:00
Industrial Relations
00:15:00
HR and Leadership
INTRODUCTION
00:30:00
WHAT MAKES A GREAT LEADER?
01:00:00
HOW TO INSPIRE YOUR TEAM
01:00:00
HOW TO INCENTIVIZE THE RIGHT WAY
01:00:00
HOW TO INCREASE YOUR CHARISMA AND AUTHORITY
01:00:00
HOW TO DEAL WITH A CRISIS
01:00:00
IS IT BETTER TO BE FEARED OR LIKED?
01:00:00
https://www.johnacademy.co.uk/course/hr-and-office-admin-diploma/
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HR and Office Admin Diploma - John Academy
DEALING WITH DISSIDENTS
01:00:00
CREATING TEAMS AND ENCOURAGING TEAMWORK
00:30:00
UNDERSTANDING CHARACTERS AND CHOOSING THE RIGHT PERSON
00:30:00
THE 10 MOST POWERFUL TIPS FOR LEADERS
00:30:00
CONCLUSION
00:15:00
Leadership and People Management
Module One – Getting Started
00:30:00
Module Two – The Evolution of Leadership
01:00:00
Module Three – Situational Leadership
01:00:00
Module Four – A Personal Inventory
01:00:00
Module Five – Modeling the Way
01:00:00
Module Six – Inspiring a Shared Vision
01:00:00
Module Seven – Challenging the Process
01:00:00
Module Eight – Enabling Others to Act
01:00:00
Module Nine – Encouraging the Heart
01:00:00
Module Ten – Basic In uencing Skills
01:00:00
Module Eleven – Setting Goals
01:00:00
Module Twelve – Wrapping Up
00:30:00
https://www.johnacademy.co.uk/course/hr-and-office-admin-diploma/
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HR and Office Admin Diploma - John Academy
Organisational Skills
Module One – Getting Started
00:30:00
Module Two – Remove the Clutter
01:00:00
Module Three – Prioritize
01:00:00
Module Four – Scheduling Your Time
01:00:00
Module Five – To Do Lists
01:00:00
Module Six – Paper and Paperless Storage
01:00:00
Module Seven – Organization in Your Work Area
01:00:00
Module Eight – Tools to Fight Procrastination
01:00:00
Module Nine – Organizing Your Inbox
01:00:00
Module Ten – Avoid the Causes of Disorganization
01:00:00
Module Eleven – Discipline is the Key to Stay Organized
01:00:00
Module Twelve – Wrapping Up
00:30:00
HR Training
De ning Human Resources
00:15:00
Performing a Skills Inventory
00:15:00
Forecasting Techniques
00:15:00
Job Analysis
00:00:00
https://www.johnacademy.co.uk/course/hr-and-office-admin-diploma/
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HR and Office Admin Diploma - John Academy
Identifying Job Competencies
00:30:00
Position Pro les and Job Descriptions
00:30:00
Do You Really Need to Hire?
00:30:00
Finding Candidates HR
00:00:00
Advertising Guidelines HR
00:30:00
Screening Resumes HR
00:30:00
Preparing for the Interview
00:15:00
Conducting the Interview
01:00:00
After the Interview
00:15:00
Employee Orientation and Onboarding
00:30:00
Follow the Leader
00:15:00
Planning Training
00:15:00
Performance Reviews
01:00:00
Attendance Management
00:30:00
Managing a Diverse Workforce
00:30:00
Privacy Issues
00:15:00
Compensation and Bene ts
01:00:00
Managing Disciplinary Issues
00:30:00
https://www.johnacademy.co.uk/course/hr-and-office-admin-diploma/
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HR and Office Admin Diploma - John Academy
Terminating Employees
00:15:00
Exit Interviews
00:15:00
HR and Employee Onboarding
Module One – Getting Started
00:30:00
Module Two – Purpose of Onboarding
01:00:00
Module Three – Introduction
01:00:00
Module Four – Onboarding Preparation
01:00:00
Module Five – Onboarding Checklist
01:00:00
Module Six – Creating an Engaging Program
01:00:00
Module Seven – Following Up with New Employees
01:00:00
Module Eight – Setting Expectations
01:00:00
Module Nine – Resiliency and Flexibility
00:30:00
Module Ten – Assigning Work
01:00:00
Module Eleven – Providing Feedback
01:00:00
Module Twelve – Wrapping Up
00:30:00
01:00:00
01:00:00
HR and Employee Motivation
Module One – Getting Started
Module Two – A Psychological Approach
https://www.johnacademy.co.uk/course/hr-and-office-admin-diploma/
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HR and Office Admin Diploma - John Academy
Module Three – Object-Oriented Theory
01:00:00
Module Four – Using Reinforcement Theory
01:00:00
Module Five – Using Expectancy Theory
01:00:00
Module Six – Personality’s Role in Motivation
01:00:00
Module Seven: Setting Goals
00:15:00
Module Eight – A Personal Toolbox
01:00:00
Module Nine – Motivation on the Job
01:00:00
Module Ten – Addressing Speci c Morale Issues
01:00:00
Module Eleven – Keeping Yourself Motivated
00:30:00
Module Twelve – Wrapping Up
00:30:00
Recruitment Basics
Introduction to Recruitment
00:15:00
Recruitment
01:00:00
Shortlisting
00:15:00
Selection
00:11:00
De nitions of Training and Development
00:15:00
Considerations in the Design of Training Programmes
00:15:00
Implementing Training
00:15:00
https://www.johnacademy.co.uk/course/hr-and-office-admin-diploma/
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HR and Office Admin Diploma - John Academy
Learning Methods
00:30:00
Recruitment
Module One – Getting Started
00:15:00
Module Two – Introduction to Recruitment
00:30:00
Module Three – The Selection Process
00:30:00
Module Four – Goal Setting
00:30:00
Module Five – The Interview
00:30:00
Module Six – Types of Interview Questions
00:30:00
Module Seven – Avoiding Bias in Your Selection
00:30:00
Module Eight – The Background Check
00:30:00
Module Nine – Making Your O er
00:30:00
Module Ten – Orientation and Retention
00:30:00
Module Eleven – Measuring the Results
00:30:00
Module Twelve – Wrapping Up
00:15:00
Managing Recruitment
Module One – Getting Started
00:30:00
Module Two – De ning and Knowing the Position
01:00:00
Module Three – Hiring Strategy
01:00:00
https://www.johnacademy.co.uk/course/hr-and-office-admin-diploma/
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HR and Office Admin Diploma - John Academy
Module Four – Lure in Great Candidates
01:30:00
Module Five – Filtering Applicants to Interview
01:00:00
Module Six – The Interview (I)
01:00:00
Module Seven – The Interview (II)
01:00:00
Module Eight – Selection Process (I)
01:00:00
Module Nine – Selection Process (II)
01:00:00
Module Ten – Making an O er
01:00:00
Module Eleven – Onboarding
01:00:00
Module Twelve – Wrapping Up
00:30:00
Recruitment - Interview Process
History of the Interviewing Process
00:30:00
The Recruitment and Selection Process
00:15:00
Factors in the Hiring Process
00:15:00
Cost Analysis
00:15:00
Job Analysis and Position Pro les
00:30:00
Determining the Skills You Need
00:15:00
Finding Candidates
00:30:00
Advertising Guidelines
00:00:00
https://www.johnacademy.co.uk/course/hr-and-office-admin-diploma/
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HR and Office Admin Diploma - John Academy
Screening Resumes
00:30:00
Performance Assessments
00:30:00
Problems Recruiters Face
00:15:00
Interviewing Barriers
00:15:00
Non-Verbal Communication
00:15:00
Types of Questions
00:30:00
Case Study
00:15:00
Traditional vs. Behavioral Interviews
00:30:00
Other Types of Questions
00:15:00
The Critical Incident Technique
00:15:00
Listening for Answers
00:30:00
Di
01:00:00
Interview Preparation and Format
00:00:00
Other Interview Techniques
00:30:00
Scoring Responses
00:15:00
Checking References
00:30:00
Human Rights
00:15:00
cult Applicants
Admin Support
https://www.johnacademy.co.uk/course/hr-and-office-admin-diploma/
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HR and Office Admin Diploma - John Academy
Module One – Getting Started
00:30:00
Module Two – Getting Organized (I)
01:00:00
Module Three – Getting Organized (II)
01:00:00
Module Four – Managing Time
01:00:00
Module Five – Getting It All Done On Time
01:00:00
Module Six – Special Tasks
01:00:00
Module Seven – Verbal Communication Skills
01:00:00
Module Eight – Non-Verbal Communication Skills
01:00:00
Module Nine – Empowering Yourself
01:00:00
Module Ten – The Team of Two
01:00:00
Module Eleven – Taking Care of Yourself
01:00:00
Module Twelve – Wrapping Up
00:30:00
Administrative Management
Module One – Getting Started
00:30:00
Module Two – Why Your O
01:00:00
Module Three – Gathering the Right Tools
01:00:00
Module Four – Identifying Procedures to Include
01:00:00
Module Five – Top Five Procedures to Record
01:00:00
ce Needs Administrative Procedures
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HR and Office Admin Diploma - John Academy
Module Six – What to Include in Your Binder (I)
01:00:00
Module Seven – What to Include in Your Binder (II)
01:00:00
Module Eight – Organizing Your Binder
01:00:00
Module Nine – What Not to Include in the Procedure Guide
01:00:00
Module Ten – Share O
01:00:00
Module Eleven – Successfully Executing the Guide
01:00:00
Module Twelve – Wrapping Up
00:30:00
O
ce Procedure Guide
ce Management
Building Your Management Team
01:00:00
Building A Successful Brand
01:00:00
Achieving Quality Through Teamwork
00:30:00
Keys To Staying Motivated
00:30:00
Improve Your Marketing
01:00:00
Provide Top Customer Service
00:30:00
Wrapping Up
00:30:00
Mock Exam Final Exam Welcome back! Can I help you with anything?
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HR and Office Admin Diploma - John Academy
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