8/27/2018
ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course - John Academy
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ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course ( 9 REVIEWS )
494 STUDENTS
IT eld is an integral and inseparable part of today’s business world. The use of IT to meet the business …
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ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course - John Academy
£379.00 £69.00
1 YEAR INTERMEDIATE COURSE BADGE COURSE CERTIFICATE
80
NUMBER OF UNITS
0
NUMBER OF QUIZZES
17 HOURS, 50 MINUTES
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CURRICULUM
REVIEWS
IT eld is an integral and inseparable part of today’s business world. The use of IT to meet the business goals is not new rather mandatory. As a result, proper IT knowledge for obtaining the business goal is a must. With the help of ITIL (Information Technology Infrastructure Library) knowledge, you can able to ful l the business goals. The ITIL® Orientation, Foundation and Practitioner Training – Complete Video Course course includes all the essential techniques to master the ITIL concepts. Simply, ITIL refers to the approach of IT management that guides an institution to design, implement, operate and maintain IT service with the needs of the business. The course is divided into three parts – ITIL® Orientation, Foundation and Practitioner. The Orientation course explains the ITIL’s life-cycle approach to IT service management with an especial focus on the importance of ITIL for project management. On the other hand, the ITIL Foundation deals with the basic concepts of ITIL, the idea of CSI or Continual Service Improvement, and the seven-step improvement process. Finally, the ITIL Practitioner video course gives a nishing touch of your ITIL knowledge with the advanced skills of ITIL. The course helps you to adopt and adapt the ITIL framework to support your business’ goals.
Assessment & Certi cation:
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ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course - John Academy
To achieve a formal quali cation, you are required to book an o cial exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certi cate by paying an additional fee. Hardcopy Certi cate by post – £19 Soft copy PDF via email – £10
Requirements Our ITIL® Orientation, Foundation and Practitioner Training – Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.
Career Path After completing this course you will be able to build up accurate knowledge and skills with proper con dence to enrich yourself and brighten up your career in the relevant job market. COURSE CURRICULUM
Module: 01 ITIL’s Lifecycle Approach to IT Service Management
Introduction to IT Service Management – The Continual Improvement of IT Services
00:27:00
Introduction to ITIL® – Guidance for the Planning, Design, Transition, Operation and Continual Improvement of IT Services
00:10:00
Service Strategy – Service Value Planned
00:26:00
Service Design – Service Value Modeled
00:24:00
Service Transition – Service Value Implemented
00:14:00
Service Operation – Service Value Delivered & Supported
00:14:00
Welcome back! Can I help you with anything? Continual Service Improvement – Sustaining Service Value
00:26:00
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ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course - John Academy
ITIL Orientation Summary
00:05:00
00:10:00
00:06:00
Module: 02 Course Introduction
Course Organization
Course Conventions
FREE
Introduction to ITSM
ITSM as a Practice
00:31:00
ITSM Lifecycle
00:14:00
ITSM Summary
00:10:00
Continual Service Improvement
CSI Introduction
00:23:00
Step Improvement Process
00:09:00
CSI Summary
00:06:00
Service Operation
Introduction to Service Operation
00:23:00
Service Operation Processes
01:01:00
Service Operation Functions
00:19:00
Service Operation Summary
00:12:00
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ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course - John Academy
Service Transition
Introduction to Service Transition
00:14:00
Service Transition Processes
00:56:00
Summary of Service Transition
00:10:00
Service Design
Service Design Introduction
00:12:00
Service Design Processes
01:20:00
Service Design Summary
00:10:00
Service Strategy
Service Strategy Introduction
00:30:00
Service Strategy Activities
00:20:00
Service Strategy Summary
00:12:00
00:14:00
00:06:00
00:11:00
Module: 03 Introduction to ITIL Practitioner
Course Introduction
FREE
ITSM & Continual Improvement
Learning Objectives
Selecting a Management System
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ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course - John Academy
Systems Thinking
00:13:00
The 4Ps
00:13:00
Communication & Management Systems
00:14:00
Organizational Capabilities
00:10:00
Adopt, Adapt & Realize
00:15:00
Outside-in vs Inside-out Thinking
00:11:00
De ning a Service
00:05:00
Metrics & Measurement
00:06:00
Improvement, the Practitioner & CSI
00:10:00
Driving IT Service Management Summary
00:15:00
Checkpoint
00:16:00
Principles & Themes
Learning Objectives
00:04:00
Principles
00:24:00
Themes
00:09:00
Principles & Themes in Practice
00:08:00
Principles & Themes Summary
00:03:00
Checkpoint
00:07:00
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ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course - John Academy
Organizational Change Management (OCM)
Learning Objectives
00:02:00
Role & Impact of OCM on Improvement
00:07:00
OCM Activities
00:16:00
OCM & Systems Thinking
00:06:00
OCM Summary
00:06:00
Checkpoint
00:10:00
E ective Communication to enable CSI
Learning Objectives
00:01:00
Value, Importance & Bene t of Good Communication
00:05:00
Principles of Communication
00:11:00
Role of In uence
00:07:00
Communication Summary
00:05:00
Checkpoint
00:09:00
Use Metrics & Measurement
Learning Objectives
00:02:00
CSFs, KPIs & Improvement
00:18:00
Analyze CSFs & KPIs in Context
00:09:00
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ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course - John Academy
Assessments
00:04:00
Use Metrics & Measurement Summary
00:05:00
Design a Report
00:07:00
Checkpoint
00:08:00
CSI Approach
Learning Objectives
00:02:00
It Depends
00:09:00
Approach Deconstructed
00:25:00
Goal Question Metric (GQM) Approach Introduction
00:08:00
CSI Approach Summary
00:05:00
Checkpoint
00:07:00
Integrating CSI with ITIL & Beyond
Learning Objectives
00:01:00
CSI Approach for the ITIL Practitioner
00:07:00
CSI Approach in ITIL
00:25:00
CSI Approach, PRINCE2 & RESILIA
00:06:00
Integrating CSI with ITIL & Beyond Summary
00:03:00
Checkpoint
00:06:00
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ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course - John Academy
Mock Exam Final Exam
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