Foundation and Practitioner Training - Complete Video Course - John Academy

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8/27/2018

ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course - John Academy

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ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course ( 9 REVIEWS ) 

494 STUDENTS

IT eld is an integral and inseparable part of today’s business world. The use of IT to meet the business …

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8/27/2018

ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course - John Academy

£379.00 £69.00

   

1 YEAR INTERMEDIATE COURSE BADGE COURSE CERTIFICATE

80

NUMBER OF UNITS

0

NUMBER OF QUIZZES

17 HOURS, 50 MINUTES

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CURRICULUM

REVIEWS

IT eld is an integral and inseparable part of today’s business world. The use of IT to meet the business goals is not new rather mandatory. As a result, proper IT knowledge for obtaining the business goal is a must. With the help of ITIL (Information Technology Infrastructure Library) knowledge, you can able to ful l the business goals. The ITIL® Orientation, Foundation and Practitioner Training – Complete Video Course course includes all the essential techniques to master the ITIL concepts. Simply, ITIL refers to the approach of IT management that guides an institution to design, implement, operate and maintain IT service with the needs of the business. The course is divided into three parts – ITIL® Orientation, Foundation and Practitioner. The Orientation course explains the ITIL’s life-cycle approach to IT service management with an especial focus on the importance of ITIL for project management. On the other hand, the ITIL Foundation deals with the basic concepts of ITIL, the idea of CSI or Continual Service Improvement, and the seven-step improvement process. Finally, the ITIL Practitioner video course gives a nishing touch of your ITIL knowledge with the advanced skills of ITIL. The course helps you to adopt and adapt the ITIL framework to support your business’ goals.

Assessment & Certi cation:

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ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course - John Academy

To achieve a formal quali cation, you are required to book an o cial exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certi cate by paying an additional fee. Hardcopy Certi cate by post – £19 Soft copy PDF via email – £10

Requirements Our ITIL® Orientation, Foundation and Practitioner Training – Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path After completing this course you will be able to build up accurate knowledge and skills with proper con dence to enrich yourself and brighten up your career in the relevant job market. COURSE CURRICULUM

Module: 01 ITIL’s Lifecycle Approach to IT Service Management

Introduction to IT Service Management – The Continual Improvement of IT Services

00:27:00

Introduction to ITIL® – Guidance for the Planning, Design, Transition, Operation and Continual Improvement of IT Services

00:10:00

Service Strategy – Service Value Planned

00:26:00

Service Design – Service Value Modeled

00:24:00

Service Transition – Service Value Implemented

00:14:00

Service Operation – Service Value Delivered & Supported

00:14:00

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00:26:00

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FREE

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ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course - John Academy

ITIL Orientation Summary

00:05:00

00:10:00

00:06:00

Module: 02 Course Introduction

Course Organization

Course Conventions

FREE

Introduction to ITSM

ITSM as a Practice

00:31:00

ITSM Lifecycle

00:14:00

ITSM Summary

00:10:00

Continual Service Improvement

CSI Introduction

00:23:00

Step Improvement Process

00:09:00

CSI Summary

00:06:00

Service Operation

Introduction to Service Operation

00:23:00

Service Operation Processes

01:01:00

Service Operation Functions

00:19:00

Service Operation Summary

00:12:00

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8/27/2018

ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course - John Academy

Service Transition

Introduction to Service Transition

00:14:00

Service Transition Processes

00:56:00

Summary of Service Transition

00:10:00

Service Design

Service Design Introduction

00:12:00

Service Design Processes

01:20:00

Service Design Summary

00:10:00

Service Strategy

Service Strategy Introduction

00:30:00

Service Strategy Activities

00:20:00

Service Strategy Summary

00:12:00

00:14:00

00:06:00

00:11:00

Module: 03 Introduction to ITIL Practitioner

Course Introduction

FREE

ITSM & Continual Improvement

Learning Objectives

Selecting a Management System

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ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course - John Academy

Systems Thinking

00:13:00

The 4Ps

00:13:00

Communication & Management Systems

00:14:00

Organizational Capabilities

00:10:00

Adopt, Adapt & Realize

00:15:00

Outside-in vs Inside-out Thinking

00:11:00

De ning a Service

00:05:00

Metrics & Measurement

00:06:00

Improvement, the Practitioner & CSI

00:10:00

Driving IT Service Management Summary

00:15:00

Checkpoint

00:16:00

Principles & Themes

Learning Objectives

00:04:00

Principles

00:24:00

Themes

00:09:00

Principles & Themes in Practice

00:08:00

Principles & Themes Summary

00:03:00

Checkpoint

00:07:00

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ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course - John Academy

Organizational Change Management (OCM)

Learning Objectives

00:02:00

Role & Impact of OCM on Improvement

00:07:00

OCM Activities

00:16:00

OCM & Systems Thinking

00:06:00

OCM Summary

00:06:00

Checkpoint

00:10:00

E ective Communication to enable CSI

Learning Objectives

00:01:00

Value, Importance & Bene t of Good Communication

00:05:00

Principles of Communication

00:11:00

Role of In uence

00:07:00

Communication Summary

00:05:00

Checkpoint

00:09:00

Use Metrics & Measurement

Learning Objectives

00:02:00

CSFs, KPIs & Improvement

00:18:00

Analyze CSFs & KPIs in Context

00:09:00

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ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course - John Academy

Assessments

00:04:00

Use Metrics & Measurement Summary

00:05:00

Design a Report

00:07:00

Checkpoint

00:08:00

CSI Approach

Learning Objectives

00:02:00

It Depends

00:09:00

Approach Deconstructed

00:25:00

Goal Question Metric (GQM) Approach Introduction

00:08:00

CSI Approach Summary

00:05:00

Checkpoint

00:07:00

Integrating CSI with ITIL & Beyond

Learning Objectives

00:01:00

CSI Approach for the ITIL Practitioner

00:07:00

CSI Approach in ITIL

00:25:00

CSI Approach, PRINCE2 & RESILIA

00:06:00

Integrating CSI with ITIL & Beyond Summary

00:03:00

Checkpoint

00:06:00

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ITIL® Orientation, Foundation and Practitioner Training - Complete Video Course - John Academy

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ABOUT We are a company who is best known for o ering awarding body accredited courses for anyone who wishes to take their professional life to the next level.  11 Floor, 15 St Botolph Street, London EC3A 7BB  020 3744 3990  info@johnacademy.co.uk CERTIFICATE CODE Enter Certi cate Code

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