5/21/2018
Level 2 Certificate in Customer Service - John Academy
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Level 2 Certi cate in Customer Service ( 7 REVIEWS )
411 STUDENTS
Do you want to improve your customer service skills & want to make your customers happy? Do you want to …
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https://www.johnacademy.co.uk/course/level-2-certificate-in-customer-service/
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Level 2 Certificate in Customer Service - John Academy
£199.00 £10.00
1 YEAR LEVEL 2 - CERTIFICATE COURSE BADGE COURSE CERTIFICATE
37
NUMBER OF UNITS
2
NUMBER OF QUIZZES
1 DAY, 8 HOURS
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CURRICULUM
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Do you want to improve your customer service skills & want to make your customers happy? Do you want to exceed customer expectations and want to create clients who spread words about your business? If yes, then enrol now and bene t from this course.
Description: This Customer Service course teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing e ectively with complaints will enhance their work experience. Students will learn the di erence between internal and external customers and will nd out how the development and implementation of a comprehensive customer service policy promote consistency in how customers are treated and keep customers happy.
Who is the course for? Individuals who have any interaction with customers in any business. People who want to take their customer service skills to the next level. Students. https://www.johnacademy.co.uk/course/level-2-certificate-in-customer-service/
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Level 2 Certificate in Customer Service - John Academy
Job seekers.
Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the quali cation. Good understanding of English language, numeracy and ICT are required to attend this course.
Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your nal exam you will have the opportunity to test your pro ciency with a mock exam.
Certi cation: After you have successfully passed the test, you will be able to obtain an Accredited Certi cate of Achievement. You can however also obtain a Course Completion Certi cate following the course completion without sitting for the test. Certi cates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certi cate’s turnaround time is 24 hours and for the hardcopy certi cate, it is 3-9 working days.
Why choose us?
A ordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; E cient exam systems for the assessment and instant result; The UK & internationally recognised accredited quali cation; Access to course content on mobile, tablet or desktop from anywhere anytime; The bene t of applying for NUS Extra Discount Card; 24/7 student support via email.
Career Path: Level 2 Certi cate in Customer Service is a useful quali cation to possess, and would be bene cial for the following professionals: Administrative Receptionist. Assistant O ce Manager. Call Center Customer Service Representative. https://www.johnacademy.co.uk/course/level-2-certificate-in-customer-service/
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Level 2 Certificate in Customer Service - John Academy
Call Center Representative. Call Center Supervisor. Customer Care Representative. Customer Service Administrative Assistant. Customer Service Agent. Customer Service Analyst. Customer Service Assistant. Customer Service Associate. COURSE CURRICULUM
Customer Service
Introduction To Customer Service
00:15:00
The Power of Positive Thinking in Customer Service
00:30:00
Types of Di
01:00:00
How to Deal with Di
00:30:00
Conclusion
00:15:00
cult Customers and How to Help them cult Customers
Customer Service Basics
Customer Service and Retention Templates
01:00:00
Customer Service & Retention Checklist
01:00:00
Customer Service Checklist
01:00:00
Customer Service Skills
First Lesson
00:30:00
Second Lesson
01:00:00
https://www.johnacademy.co.uk/course/level-2-certificate-in-customer-service/
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Level 2 Certificate in Customer Service - John Academy
Third Lesson
00:30:00
Fourth Lesson
00:30:00
Fifth Lesson
01:00:00
Microsoft Word
Module One – Getting Started
00:30:00
Module Two – Opening
01:00:00
Module Three – Working with the Interface
01:00:00
Module Four – Your First Document
01:00:00
Module Five – Basic Editing Tasks
01:00:00
Module Six – Basic Formatting Tasks
01:00:00
Module Seven – Formatting Paragraphs
01:00:00
Module Eight – Advanced Formatting Tasks
01:00:00
Module Nine – Working with Styles
01:00:00
Module Ten – Formatting the Page
01:00:00
Module Eleven – Sharing Your Document
01:00:00
Module Twelve – Wrapping Up
00:30:00
00:30:00
Microsoft Excel
Module One – Getting Started
https://www.johnacademy.co.uk/course/level-2-certificate-in-customer-service/
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Level 2 Certificate in Customer Service - John Academy
Module Two – Opening Excel
01:00:00
Module Three – Working with the Interface
01:00:00
Module Four – Your First Worksheet
01:00:00
Module Five – Viewing Excel Data
01:00:00
Module Six – Building Formulas
01:00:00
Module Seven – Using Excel Functions
01:00:00
Module Eight – Using Quick Analysis
01:00:00
Module Nine – Formatting Your Data
01:00:00
Module Ten – Using Styles, Themes, and E ects
01:00:00
Module Eleven – Printing and Sharing Your Workbook
01:00:00
Module Twelve – Wrapping Up
01:00:00
Mock Exam
-
Mock Exam- Certi cate in Customer Service
00:30:00
00:30:00
Final Exam
-
Final Exam- Certi cate in Customer Service
COURSE REVIEWS
https://www.johnacademy.co.uk/course/level-2-certificate-in-customer-service/
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Level 2 Certificate in Customer Service - John Academy
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Level 2 Certificate in Customer Service - John Academy
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ABOUT We are a company who is best known for o ering awarding body accredited courses for anyone who wishes to take their professional life to the next level. 11 Floor, 15 St Botolph Street, London EC3A 7BB 020 3744 3990 info@johnacademy.co.uk CERTIFICATE CODE Enter Certi cate Code
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