2/26/2018
Receptionist Skills Diploma - John Academy
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Receptionist Skills Diploma ( 9 REVIEWS )
591 STUDENTS
Description: Being a receptionist, you need to deal with answering and referring inquiries. If you are part of the receptionists … LOGIN
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Receptionist Skills Diploma - John Academy
£279.00 £14.00
1 YEAR LEVEL 3 - DIPLOMA COURSE BADGE COURSE CERTIFICATE
82
NUMBER OF UNITS
2
NUMBER OF QUIZZES
2 DAYS, 18 HOURS
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Description: Being a receptionist, you need to deal with answering and referring inquiries. If you are part of the receptionists in your organization, then it is important to learn how to become a professional receptionist. This is important since you will be the front-line person of the organization and their impression of the business might come from you since you are the rst person they would be dealing with. But you don’t have to worry! This course is speci cally designed for you to learn the necessary skills, knowledge and information to become professional receptionist. Not only that, you will also learn about O ce Management since it is part of your job as a receptionist.
Who is the course for? Businessmen, entrepreneurs or professionals that need to know about o management. People who have an interest in becoming a professional receptionist.
Entry Requirement: https://www.johnacademy.co.uk/course/receptionist-skills-diploma/
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Receptionist Skills Diploma - John Academy
This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the quali cation. Good understanding of English language, numeracy and ICT are required to attend this course.
Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your nal exam you will have the opportunity to test your pro ciency with a mock exam.
Certi cation: After you have successfully passed the test, you will be able to obtain an Accredited Certi cate of Achievement. You can however also obtain a Course Completion Certi cate following the course completion without sitting for the test. Certi cates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certi cate’s turnaround time is 24 hours and for the hardcopy certi cate, it is 3-9 working days.
Why choose us? A ordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; E cient exam systems for the assessment and instant result; The UK & internationally recognised accredited quali cation; Access to course content on mobile, tablet or desktop from anywhere anytime; The bene t of applying for NUS Extra Discount Card; 24/7 student support via email.
Career Path: The Receptionist Skills Diploma is a useful quali cation to possess, and would be bene cial for the following careers: Administrative Assistants Client Relations Manager Contract Administrator Data Entry Specialist Executive Assistant General O ce Clerk Information Assistant https://www.johnacademy.co.uk/course/receptionist-skills-diploma/
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2/26/2018
Receptionist Skills Diploma - John Academy
Material Recording Clerk Secretary Virtual Assistant. COURSE CURRICULUM
Module 1: Receptionist
Receptionist
00:30:00
Importance of Receptionist
00:15:00
Di erent Types of Receptionist & Roles
01:00:00
Communication Skills for Receptionist
01:00:00
Telephone Skills
01:00:00
Listening Skills
01:00:00
Taking Messages
00:30:00
Presenting & Appearance
00:30:00
Reservation Procedure
00:15:00
Con dentiality Checklist
00:15:00
Being Organized as Receptionist
00:15:00
Becoming a Successful Receptionist
00:15:00
01:00:00
Module 2: Communication Skills
Techniques To Be A Spontaneous Speaker
https://www.johnacademy.co.uk/course/receptionist-skills-diploma/
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Receptionist Skills Diploma - John Academy
Knowledge Is Power – So Enrich Your Knowledge
01:00:00
Remarkable Tips To Introduce Yourself
01:00:00
Simple Strategies That Promote Conversations
01:00:00
Speaking From The Heart
01:00:00
Learn To Be A Good Listener First
00:30:00
Stop Bragging About Yourself
01:00:00
Easy Way To Start A Conversation
01:00:00
Handle Criticism Smartly
01:00:00
Asking For What You Want
00:30:00
Module 3: Interpersonal Skills
Module One – Getting Started
00:30:00
Module Two – Verbal Communication Skills
01:00:00
Module Three – Non-Verbal Communication Skills
01:00:00
Module Four – Making Small Talk and Moving Beyond
01:00:00
Module Five – Moving the Conversation Along
01:00:00
Module Six – Remembering Names
01:00:00
Module Seven – In uencing Skills
01:00:00
Module Eight – Bringing People to Your Side
01:00:00
https://www.johnacademy.co.uk/course/receptionist-skills-diploma/
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Receptionist Skills Diploma - John Academy
Module Nine – Sharing Your Opinion
01:00:00
Module Ten – Negotiation Basics
01:00:00
Module Eleven – Making an Impact
01:00:00
Module Twelve – Wrapping Up
00:30:00
Developing Interpersonal Skills Course- Activities
00:00:00
Module 4: O
ce Management Skills
Building Your Management Team
01:00:00
Building A Successful Brand
01:00:00
Achieving Quality Through Teamwork
00:30:00
Keys To Staying Motivated
00:30:00
Improve Your Marketing
01:00:00
Provide Top Customer Service
00:30:00
Wrapping Up
00:30:00
Module 5: Microsoft Word
Module One – Getting Started
00:30:00
Module Two – Opening
01:00:00
Module Three – Working with the Interface
01:00:00
Module Four – Your First Document
01:00:00
https://www.johnacademy.co.uk/course/receptionist-skills-diploma/
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Receptionist Skills Diploma - John Academy
Module Five – Basic Editing Tasks
01:00:00
Module Six – Basic Formatting Tasks
01:00:00
Module Seven – Formatting Paragraphs
01:00:00
Module Eight – Advanced Formatting Tasks
01:00:00
Module Nine – Working with Styles
01:00:00
Module Ten – Formatting the Page
01:00:00
Module Eleven – Sharing Your Document
01:00:00
Module Twelve – Wrapping Up
00:30:00
Activities- Microsoft Word
00:00:00
Module 6: Microsoft Excel
Module One – Getting Started
00:30:00
Module Two – Opening Excel
01:00:00
Module Three – Working with the Interface
01:00:00
Module Four – Your First Worksheet
01:00:00
Module Five – Viewing Excel Data
01:00:00
Module Six – Building Formulas
01:00:00
Module Seven – Using Excel Functions
01:00:00
Module Eight – Using Quick Analysis
01:00:00
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Receptionist Skills Diploma - John Academy
Module Nine – Formatting Your Data
01:00:00
Module Ten – Using Styles, Themes, and E ects
01:00:00
Module Eleven – Printing and Sharing Your Workbook
01:00:00
Module Twelve – Wrapping Up
01:00:00
Activities – Microsoft Excel
00:00:00
Module 7: Microsoft PowerPoint
Module One – Getting Started
00:30:00
Module Two – Opening PowerPoint
01:00:00
Module Three – Working with the Interface
01:00:00
Module Four – Your First Presentation
01:00:00
Module Five – Working with Text
01:00:00
Module Six – Formatting Text and Paragraphs
01:00:00
Module Seven – Adding Pictures
01:00:00
Module Eight – Advanced Formatting Tasks
01:00:00
Module Nine – Working with Transitions and Animations
01:00:00
Module Ten – Setting Up Your Slide Show
01:00:00
Module Eleven – Showtime!
01:00:00
Module Twelve – Wrapping Up
00:30:00
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Receptionist Skills Diploma - John Academy
Activities-Microsoft PowerPoint
00:00:00
00:00:00
00:30:00
00:30:00
Recommended Reading
Recommended Reading: Receptionist Skills Diploma
Mock Exam
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Mock Exam- Receptionist Skills Diploma
Final Exam
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Final Exam- Receptionist Skills Diploma
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