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c1B Student: ___________________________________________________________________________

1. The people in organizations are considered human resources who:

A. create objectives and accomplishments. B. are inanimate resources. C. are quantified on the balance sheet. D. have limited value to a company. E. are considered by all organizations as their most important assets. 2. Increasingly top managers are recognizing that long-term organizational success depends upon an organization's _____.

A. infrastructure B. human resources C. investment strategy D. environment E. rules and policies

3. Some of the most successful Canadian organizations are those that motivate their employees by:

A. paying above averages wages. B. allowing them to use the executive washroom. C. encouraging them to meet organizational challenges creatively. D. having a first-name policy only at all levels. E. providing flexible working hours. 4. Strategic human resource management refers specifically to:

A. linking human resource procedures to organizational goals, employee needs, and societal demands. B. tactical methods and procedures to achieve specific strategies. C. developing knowledge workers in order to enhance corporate profits. D. human resource planning for corporate takeovers. E. strategically placed advertising for recruiting top quality employees. 5. When a human resource decision maker responds to personnel problems as they arise, this is an example of:

A. proactive management. B. anticipated reaction management. C. reactive management. D. contextual management. E. management by objectives.

6. Among the major challenges facing Canadian business today are all the following except:

A. economic challenges. B. demographic challenges. C. cultural challenges. D. legal challenges. E. transportation challenges. 7. A company that shows concern for the environment is responding to which type or organizational challenge?

A. Technologica l B. Physical infrastructure C. Demographic D. Cultura l E. Social 8. Canadian businesses currently face four critical economic forces:

A. global trade, productivity improvement, gross profit margins and technology. B. productivity improvement, transportation issues, economic cycles and demographic changes. C. government legislation, global trade, global competition and survival during a recessionary cycle. D. gross profit margins, inventory control, international legislations and minimum wage requirements. E. economic cycles, global trade, productivity improvements and global competitiveness.

9. During a recessionary period, the following challenges face HR managers except:

A. planning and implementing of employee layoffs. B. seeking wage concessions. C. facilitating employee counseling. D. formulating crisis management policies. E. increase compensation packages. 10. International trade has always been critical to Canada's prosperity and in fact, Canada exports, on a per capita basis. It is:

A. a great deal, though less than the United States. B. more than the United States but less than Japan. C. more than both Japan and the United States. D. a great deal, though less than Japan. E. more than the United States and Japan combined. 11. Canada is the biggest trader in the Group of Eight industrialized nations. Approximately 74 percent of Canadian exports go to

A. the UK B. Japan C. China D. India E. the United States

12. In order to capture the growing market opportunities abroad, Canadian firms must:

A. continuously increase wages at home. B. increase the costs of production. C. lobby government to remove minimum wage and social security benefits. D. expand plants into countries closer to customers. E. export all manufacturing overseas. 13. The emergence of open borders has developed many opportunities for Canadian firms but one key drawback to Canadian firms and retaining talent is:

15. One major challenge facing Canadian managers is:

A. keeping wages down to developing world standards. B. decreasing quality to save money without losing sales. C. increasing advertising costs. D. decreasing focus on employment legislation. E. improving productivity while maintaining a high quality of work life. 16. Productivity technology can be measured as a(n) ________ by ________ ________ by ________.

A. ratio; dividing; outputs; inputs B. efficiency quotient; dividing; inputs; outputs C. ratio; multiplying; inputs; outputs D. efficiency quotient; multiplying; outputs; inputs E. ratio; dividing; inputs; outputs 17. Outsourcing implications for human resource managers may include:

18. Contracting out organizational tasks to outside agencies to reduce costs is referred to as ______.

A. outplacing B. task enrichment C. task enlargement D. outsourcing E. process management 19. Technology enables organizations to manage their operations ________, often reducing ________ or capitalizing on new opportunities.

A. innovatively; cost B. innovatively; waste C. innovatively; workloads D. efficiently; cost E. efficiently; workloads 20. ________ continues to be a technological force and opportunity that revolutionizes Canadian businesses and their HRM practices.

A. Automation B. Diversity C. The North American Free Trade Act D. Email E. The skilled workforce

21. Technology has facilitated the following key developments in organizations except:

A. flexibility in work design. B. more effective knowledge management. C. reduction in need for concrete policies and procedures. D. large amounts of data can be processed for managers. E. innovation in operations resulting in cost reduction. 22. The ________ has become a platform for ________ and interaction, which has profound impact on HRM activities

A. Internet; distraction B. Intranet; communication C. Internet; communication D. Intranet; productivity E. Internet; productivity 23. Technology enables organizations to:

24. The effects of technology on companies varies but in general it results in:

A. non-traditional marketing strategies. B. reduced inventory controls. C. fewer communication tools. D. less streamlining of data. E. fewer human resource practices and procedures. 25. The reason(s) that organizations automate is (are) ______.

A. speed B. better customer service C. operational flexibility D. higher quality standards E. all are reasons for automation 26. Demographic challenges facing organizations in the twenty-first century currently include all the following except:

A. gender balance in the workplace. B. a shift towards knowledge workers. C. aging workforce. D. generational shift. E. technology. 27. Organizations face many demographic challenges, including all the following except:

A. automation. B. increasing number of knowledge workers. C. older workers. D. better educated workers. E. more women employees.

28. The fastest growing type of worker in Canada over the last twenty-five years has been:

A. service workers. B. factory workers. C. knowledge workers. D. data workers. E. health care workers. 29. Knowledge workers:

A. transmit knowledge. B. manipulate knowledge. C. produce knowledge. D. run automated assembly lines. E. are another name for knowledgeable service workers. 30. Over the last few decades the educational attainment of Canadians has:

A. remained stable. B. decreased slightly. C. increased dramatically. D. is not measurable by human resource managers. E. lead to an increased dropout rate.

31. The following is (are) true in regards to the education of Canadians:

A. over 45% have a college or university degree. B. over 50% (age 16 or over) are functionally illiterate. C. approximately 19% of Canadian men and approximately 17% of Canadian women aged 25 or above hold a university degree or better. D. a little less than 10% drop out of school before they graduate. E. over 65% of all Canadians go to private schools. 32. The pressures of retaining older workers present the following challenges to HR managers except:

A. expanded retirement benefits. B. variable work schedules. C. coordination of government benefits with company benefits. D. retraining programs. E. ensuring a balance of male and female workers. 33. The province with the highest proportion of the labour force aged 55 and over is ________.

A. Saskatchewan B. Manitoba C. Ontario D. Quebec E. Newfoundland

34. Cultural challenges facing Canadian human resource managers include:

A. social values at a societal level. B. a decreasingly diverse workforce. C. an increase in reliance on government regulations. D. global competition. E. unionization. 35. The second step in strategic human resource planning is:

A. implementation of human resource strategies. B. review and evaluation of human resource strategies. C. analysis of organizational mission and goals. D. environmental analysis. E. analysis of organizational strategies. 36. The third step in strategic human resource planning is:

38. All the below are common to most human resource departments except:

A. developing job descriptions. B. establishing disciplinary systems. C. administering compensation systems. D. ensuring compliance with relevant legal requirements. E. develop all managerial reports within an organization. 39. All of the following are steps in strategic human resource management planning except:

A. environmental analysis. B. analysis of organizational strengths and culture. C. examination of organizational mission and goals. D. union-management negotiations. E. awareness of organizational strategies. 40. In formulating strategy, the human resource department must focus on all the following except:

A. planning for physical office space. B. attracting human resources. C. employee placement, development and evaluation. D. employee motivation and rewards. E. maintaining high performance.

41. A human resource audit uncovers better ways for the department to contribute to:

A. organizational and management objectives. B. societal objectives and organizational objectives . C. employee and management objectives D. employee objectives and societal objectives . E. societal objectives, organizational objectives, and employee objectives. 42. Proactive human resource strategies refers to:

A. strategies that anticipate human resource challenges. B. strategies that respond to human resource problems. C. strategies that encouraging employees to handle their own problems. D. strategies that predict future market share of the company. E. strategies that help the company adopt technological changes. 43. The daily responsibility for most human resource management activities lies with:

A. each and every manager. B. the human resource department. C. the CEO or company president. D. the employee him/herself. E. the company security officer.

44. Generally, the size of a human resource department depends largely on:

A. whether or not an organization is unionized. B. the diversity of the employee population. C. the nature of the business. D. government regulations and legal requirements. E. the size of the organization. 45. Normally, under most decision making situations, human resource departments have __________ within the organization.

A. line authority B. functional authority C. empowered authority D. staff authority E. transit authority 46. One difference between the job responsibilities of a line manager and a human resource manager is that a line manager would likely not:

A. discipline employees. B. coach employees. C. decide on pay raises or bonuses (where contractually permitted). D. negotiate with unions. E. implement organizational change.

47. In the last thirty years, despite its enormous growth, what has been slow to evolve into a fullfledged profession?

A. Human relations management B. Human resource management C. Human relations officers D. Human resources officers E. Human relations maintenance 48. To deal effectively with ever-increasing challenges, successful human resources managers must display the following competencies except:

A. a mastery of their organization's business. B. a mastery of human resource management tools. C. an intimate knowledge of their organization's financial procedures. D. a superior ability to direct and manage change. E. high personal credibility. 49. Human Resource departments are focused exclusively on helping organizations achieve their goals. True

False

50. People are the common element in all social organizations. True

False

51. Some of the challenges that Canadian businesses currently face are legal, economic and demographic in nature. True

False

52. An employee's desire to achieve personal goals is outside of the scope of effective human resource strategies. True

False

53. Strategies are typically formulated at three levels: business, corporate, and functional. True

False

54. Human resource strategies must always be careful that they remain independent of the organizational strategy and mission. True

False

55. When decision-makers respond to human resource problems, this is referred to as proactive management. True

False

56. Managing proactively means anticipating and correcting problems before a problem arises. True

False

57. Human resource strategies should only be formed after a careful look at organizational strengths and weaknesses. True

False

58. The human resource strategy formulation and implementation process consists of 8 steps. True

False

59. Today Canadian business faces five major forces that are critical economic challenges; legal, economic, demographics, technological, and cultural. True

False

60. Capitalist economies go through growth and boom cycles. True

False

61. Human resource managers face special challenges during a recessionary period, such as planning, communicating, and implementing employee layoffs. True

False

62. Productivity refers to the ratio of an organization's outputs to its inputs. True

False

63. The ratio of an organization's inputs to its outputs is referred to as its productivity. True

False

64. Human resource managers must be prepared to compromise the employees' quality of working life in order to improve productivity. True

False

65. One means of improving productivity is to produce more with fewer workers. True

False

66. In the last decade, Canadian productivity is consistently outpacing that of the US. True

False

67. According to a study by the Massachusetts Institute of Technology, Canada is steadily gaining its ability to innovate and create wealth compared with other rich countries. True

False

68. Technological challenges to Canadian business include both technological force and the shift towards knowledge workers. True

False

69. Automation continues to be a technological force and opportunity that has affected Canadian organizations and their human resource management practices. True

False

70. Technology has reduced the need for concrete policies and procedures relating to performance expectations. True

False

71. Reasons for organizations automating activities include speed, better customer service, and increased quality. True

False

72. Negotiations with unions may prove to be more challenging because of the pace of technology and automation. True

False

73. Current demographic trends include the increasing number of women and older workers in the workforce. True

False

74. The participation rate of Canadian women in the workforce is lower than several other industrial nations. True

False

75. Today's workforce can be divided into two main categories: service workers and knowledge workers. True

False

76. The demand for knowledge workers is likely to stabilize over the next decade. True

False

77. Roughly one million Canadians fall into the lowest literacy level. True

False

78. The abolition of mandatory retirement has eliminated the challenges of an aging workforce. True

False

79. Cultural challenges facing Canadian business today include ethnic diversity, demographics, and technology. True

False

80. Generation Y-ers fear boredom while X-ers mistrust business practices. True

False

81. Canada's ethnic and cultural diversity has often been referred to as a melting pot. True

False

82. Historically, Americans have always been far more positive than Canadians to government participation in economic and social activities. True

False

83. Quite often it is the human resource department's responsibility to maximize the beneficial outcomes and minimize the challenges posed by a diverse workforce. True

False

84. An organizational analysis is a second integral aspect of identifying human resources strategies. True

False

85. Generic organizational strategies can include differentiation, expansion, or cost leadership strategies. True

False

86. To attract and involve highly skilled, innovative employees, reactionary HR practices have to be adopted. True

False

87. Among activities that a human resource department must focus on are placement, motivation, and productivity. True

False

88. A human resource department is usually created when the HR activities become a burden to the other departments. True

False

89. Most human resource departments are service departments with line authority. True

False

90. Initiating disciplinary matters, implementing motivational strategies and providing on-the-job training are all responsibilities of a human resource manager. True

False

91. To be effective, human resource specialists must determine the areas of concern of different levels of management and different departments within the organization. True

False

92. Certification makes human resource management a profession. True

False

93. There are a series of steps that must be completed in order for HR personnel to achieve the CCHRA designation. True

False

94. In contrast to inanimate resources, such as capital, the people of an organization represent the organization's __________. ________________________________________ 95. The best managed and most successful Canadian organizations ensure employees meet organizational challenges _______________. ________________________________________

96. More and more top managers are realizing that organizational success depends upon effective management of __________. ________________________________________ 97. Large-scale, future oriented, integrated planning to achieve organizational objectives and respond to the organization's competitive environments is called __________. ________________________________________ 98. __________ human resource management occurs when decision-makers anticipate and correct potential problems. ________________________________________ 99. When decision-makers respond to human resource problems, rather than anticipate them, this is an example of __________ human resource management. ________________________________________ 100.The economic challenges facing Canadian business today include global trade, productivity improvements and ___________________________. ________________________________________ 101.Capitalist economies go through boom and ________ business cycles. ________________________________________ 102.Canada exports much __________ than either the United States or Japan. ________________________________________ 103.__________ refers to the ratio of an organization's outputs to its inputs. ________________________________________ 104.Two popular means to achieve higher productivity levels are ____________________ and redesign of jobs. ________________________________________

105.A major challenge for Canadian managers is maintaining a high quality of work life while improving __________. ________________________________________ 106.Using fewer resources to produce the same amount and quality of goods or services __________ productivity. ________________________________________ 107.When discussing the productivity ratio, people, capital and materials are referred to as __________. ________________________________________ 108.One means to measure employee productivity is to use __________ per worker or per work hour. ________________________________________ 109.One potential downside to continuous productivity improvement is that more outputs can be produced with fewer __________. ________________________________________ 110.To maintain our high standard of living, Canadian companies must be able to maintain and improve global ___________________. ________________________________________ 111.Updating ___________ to increase productivity is a high priority task for Canadian managers. ________________________________________ 112.The technological challenges facing Canadian business include flexible work design, information sharing and knowledge management and __________. ________________________________________

113.__________ are freelancers, who are not part of an organization's regular work force and are remunerated on a project or service basis. ________________________________________ 114.The growth rate of __________ - time employment has been higher than that of ________ - time jobs in Canada over the last ten years. ________________________________________ 115.Computers have allowed some employees, known as __________ to work without leaving their homes. ________________________________________ 116._________________________ is the process of capturing organizational knowledge and making it available for sharing and building new knowledge. ________________________________________ 117.One advantage of automation, it is said, is that machines never ask for raises, nor ever go out on _______. ________________________________________ 118.Automation may also provide better service to the customer through increased __________ and __________ in operations and ____________________ of quality in production. ________________________________________ 119.Increasing numbers of women in the workforce, better educated workers, and older employees all represent __________ challenges to Canadian business. ________________________________________ 120.Those people involved in the production of ideas or expert opinions, such as a scientist or consultant, are called __________. ________________________________________

121.One of the issues facing HR managers regarding the age of the Canadian workforce, has been called the ______________________ by Maclean. ________________________________________ 122.Generation _______ are unfazed by power and authority while _________ are impressed and attracted by it. ________________________________________ 123.Ethnic diversity is a __________ challenge for Canadian businesses. ________________________________________ 124.A(n) _________ involves a close look at the organization's overall mission and goals, and is a second integral aspect of identifying human resource strategies. ________________________________________ 125.Step 1 in strategic human resource management is a(n) __________ analysis. ________________________________________ 126.Step 2 in strategic human resource planning is an analysis of organizational __________ and __________. ________________________________________ 127.The third step in planning a human resource strategy is to examine the organization's ________ and __________. ________________________________________ 128.__________ is the product of all the organization's features: its employees, its objectives, its technology, it size, its age, it unions, its policies, its successes, and its failures. ________________________________________ 129.Reviewing an organization's __________ is the fourth step in strategic human resource planning. ________________________________________

130.Choice and implementation of human resource strategies is step # __________ in strategic HR planning. ________________________________________ 131.Firms can pursue at least three generic strategy formats: A cost leadership strategy, a differentiation strategy, and a __________ strategy. ________________________________________ 132.In order to maintain and increase employee productivity, employee __________ is a concern in human resource strategy planning. ________________________________________ 133.__________ is done in organizations to forecast the future demand for and supply of employees. ________________________________________ 134.__________ is the process of finding and attracting capable job applicants. ________________________________________ 135.The __________ process is a series of specific steps used to decide which recruits should be hired and aims to match job requirements and applicants' capabilities. ________________________________________ 136.The HR activity that evaluates the performance of the employees is called __________. ________________________________________ 137.Review and evaluation of human resource strategies is necessary to provide ____________ on whether the strategy is effective or needs correcting. ________________________________________ 138.Within an organization, HR departments are __________ and support departments that exist to assist employees, managers, and the organization. ________________________________________

139.Generally, human resource departments only hold __________ authority within an organization. ________________________________________ 140.The _________________ of ________________________________ is the collaborative effort of the HR Associations across Canada. ________________________________________ 141.The professional designation for human resource personnel is _____________________________. ________________________________________ 142.Discuss what it means to manage HR strategically.

143.Describe the challenges facing Canadian organizations.

144.What is the definition of productivity? How can we improve it? How do we measure it?

145.Discuss the implications of outsourcing. What is outplacement? How is it related to outsourcing?

146.What are the advantages of technology? Describe its impact on organizations.

147.Automation had a major impact on organizations. What are its effects? The text infers that technology is the answer to many problems but it in fact it is not. Why not?

148.Canadian companies face a number of demographic challenges. Describe at least three.

149.Discuss, with as much detail as possible, two cultural challenges that Canadian companies are being faced with today.

150.Describe the steps in strategic HRM.

151.Discuss the five major groups of activities in the implementation of a HRM strategy.

152.List six of the ten benefits of a human resources audit listed in the text book.

153.Draw a diagram of the HR department of (1) a small organization and, (2) of a large organization and label the possible positions in both.

154.What is the difference between staff, line, and functional authority? Discuss.

155.Human Resource Managers are faced with ever-increasing challenges, list and describe three key competencies these managers should possess to effectively meet these needs.

c1B Key 1.

The people in organizations are considered human resources who:

(p. 3)

A. create objectives and accomplishments. B. are inanimate resources. C. are quantified on the balance sheet. D. have limited value to a company. E. are considered by all organizations as their most important assets. Difficulty: Medium Learning Objective: 01-01 Discuss the objectives of human resource management. Schwind - Chapter 01 #1

Increasingly top managers are recognizing that long-term organizational success depends

(p. 3)

upon an organization's _____.

A. infrastructure B. human resources C. investment strategy D. environment E. rules and policies Difficulty: Easy Learning Objective: 01-01 Discuss the objectives of human resource management. Schwind - Chapter 01 #2

Some of the most successful Canadian organizations are those that motivate their employees

(p. 3)

by:

A. paying above averages wages. B. allowing them to use the executive washroom. C. encouraging them to meet organizational challenges creatively. D. having a first-name policy only at all levels. E. providing flexible working hours. Difficulty: Easy Learning Objective: 01-01 Discuss the objectives of human resource management. Schwind - Chapter 01 #3

Strategic human resource management refers specifically to:

(p. 4)

A. linking human resource procedures to organizational goals, employee needs, and societal demands. B. tactical methods and procedures to achieve specific strategies. C. developing knowledge workers in order to enhance corporate profits. D. human resource planning for corporate takeovers. E. strategically placed advertising for recruiting top quality employees. Difficulty: Medium Learning Objective: 01-01 Discuss the objectives of human resource management. Schwind - Chapter 01 #4

When a human resource decision maker responds to personnel problems as they arise, this is

(p. 5)

an example of:

A. proactive management. B. anticipated reaction management. C. reactive management. D. contextual management. E. management by objectives. Difficulty: Hard Learning Objective: 01-01 Discuss the objectives of human resource management. Schwind - Chapter 01 #5

Among the major challenges facing Canadian business today are all the following except:

(p. 7,Fig 1-2)

A. economic challenges. B. demographic challenges. C. cultural challenges. D. legal challenges. E. transportation challenges. Difficulty: Easy Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #6

A company that shows concern for the environment is responding to which type or

(p. 6)

organizational challenge?

A. Technological B. Physical infrastructure C. Demographic D. Cultural E. Social Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #7

Canadian businesses currently face four critical economic forces:

(p. 7,Fig12)

During a recessionary period, the following challenges face HR managers except:

(p. 7)

A. planning and implementing of employee layoffs. B. seeking wage concessions. C. facilitating employee counseling. D. formulating crisis management policies. E. increase compensation packages. Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #9

10.

International trade has always been critical to Canada's prosperity and in fact, Canada

(p. 7)

exports, on a per capita basis. It is:

A. a great deal, though less than the United States. B. more than the United States but less than Japan. C. more than both Japan and the United States. D. a great deal, though less than Japan. E. more than the United States and Japan combined. Difficulty: Hard Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #10

11.

Canada is the biggest trader in the Group of Eight industrialized nations. Approximately 74

(p. 7)

percent of Canadian exports go to

A. the UK B. Japan C. China D. India E. the United States Difficulty: Hard Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #11

12.

In order to capture the growing market opportunities abroad, Canadian firms must:

(p. 7)

A. continuously increase wages at home. B. increase the costs of production. C. lobby government to remove minimum wage and social security benefits. D. expand plants into countries closer to customers. E. export all manufacturing overseas. Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #12

13.

The emergence of open borders has developed many opportunities for Canadian firms but

(p. 8)

one key drawback to Canadian firms and retaining talent is:

A. cross-cultural barriers. B. immigration issues. C. poaching. D. high turnover rates. E. extensive cultural accommodations (i.e. time off for different religious holidays). Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #13

14.

Productivity refers to:

(p. 9)

A. ratio of an organization's inputs to its outputs. B. ratio of an organization's outputs to its inputs. C. ratio of an organization's labour costs to its outputs. D. ratio of an organization's labour costs to its revenue. E. ratio of an organization's outputs to its labour costs. Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #14

15.

One major challenge facing Canadian managers is:

(p. 9)

A. keeping wages down to developing world standards. B. decreasing quality to save money without losing sales. C. increasing advertising costs. D. decreasing focus on employment legislation. E. improving productivity while maintaining a high quality of work life. Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #15

16.

Productivity technology can be measured as a(n) ________ by ________ ________ by

(p. 9,Fig1________. 4)

A. ratio; dividing; outputs; inputs B. efficiency quotient; dividing; inputs; outputs C. ratio; multiplying; inputs; outputs D. efficiency quotient; multiplying; outputs; inputs E. ratio; dividing; inputs; outputs Difficulty: Hard Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #16

17.

Outsourcing implications for human resource managers may include:

(p. 9)

A. initiating or increasing outplacement activities. B. more relaxed and amiable union negotiations. C. increased employee morale. D. the need for increased office space. E. increasing the size of the internal workforce. Difficulty: Hard Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #17

18.

Contracting out organizational tasks to outside agencies to reduce costs is referred to as

(p. 9)

______.

A. outplacing B. task enrichment C. task enlargement D. outsourcing E. process management Difficulty: Easy Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #18

19.

Technology enables organizations to manage their operations ________, often reducing

(p. 11)

________ or capitalizing on new opportunities.

A. innovatively; cost B. innovatively; waste C. innovatively; workloads D. efficiently; cost E. efficiently; workloads Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #19

20.

________ continues to be a technological force and opportunity that revolutionizes Canadian

(p. 11)

businesses and their HRM practices.

A. Automation B. Diversity C. The North American Free Trade Act D. Email E. The skilled workforce Difficulty: Easy Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #20

21.

Technology has facilitated the following key developments in organizations except:

(p. 11)

A. flexibility in work design. B. more effective knowledge management. C. reduction in need for concrete policies and procedures. D. large amounts of data can be processed for managers. E. innovation in operations resulting in cost reduction. Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #21

22.

The ________ has become a platform for ________ and interaction, which has profound impact

(p. 11)

on HRM activities

A. Internet; distraction B. Intranet; communication C. Internet; communication D. Intranet; productivity E. Internet; productivity Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #22

23.

Technology enables organizations to:

(p. 11)

A. reduce their operational efficiency, regardless of other factors. B. make information available with great speed. C. get constantly accurate information. D. receive less information. E. no longer rely on people. Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #23

24.

The effects of technology on companies varies but in general it results in:

(p. 11)

A. non-traditional marketing strategies. B. reduced inventory controls. C. fewer communication tools. D. less streamlining of data. E. fewer human resource practices and procedures. Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #24

25.

The reason(s) that organizations automate is (are) ______.

(p. 11-12)

A. speed B. better customer service C. operational flexibility D. higher quality standards E. all are reasons for automation Difficulty: Easy Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #25

26.

Demographic challenges facing organizations in the twenty-first century currently include all

(p. 11-16)

the following except:

A. gender balance in the workplace. B. a shift towards knowledge workers. C. aging workforce. D. generational shift. E. technology. Difficulty: Easy Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #26

27.

Organizations face many demographic challenges, including all the following except:

(p. 11-16)

A. automation. B. increasing number of knowledge workers. C. older workers. D. better educated workers. E. more women employees. Difficulty: Easy Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #27

28.

The fastest growing type of worker in Canada over the last twenty-five years has been:

(p. 12)

A. service workers. B. factory workers. C. knowledge workers. D. data workers. E. health care workers. Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #28

29.

Knowledge workers:

(p. 12)

A. transmit knowledge. B. manipulate knowledge. C. produce knowledge. D. run automated assembly lines. E. are another name for knowledgeable service workers. Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #29

30.

Over the last few decades the educational attainment of Canadians has:

(p. 13)

A. remained stable. B. decreased slightly. C. increased dramatically. D. is not measurable by human resource managers. E. lead to an increased dropout rate. Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #30

31.

The following is (are) true in regards to the education of Canadians:

(p. 14)

A. over 45% have a college or university degree. B. over 50% (age 16 or over) are functionally illiterate. C. approximately 19% of Canadian men and approximately 17% of Canadian women aged 25 or above hold a university degree or better. D. a little less than 10% drop out of school before they graduate. E. over 65% of all Canadians go to private schools. Difficulty: Hard Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #31

32.

The pressures of retaining older workers present the following challenges to HR managers

(p. 15-16)

except:

A. expanded retirement benefits. B. variable work schedules. C. coordination of government benefits with company benefits. D. retraining programs. E. ensuring a balance of male and female workers. Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #32

33.

The province with the highest proportion of the labour force aged 55 and over is ________.

(p. 15)

A. Saskatchewan B. Manitoba C. Ontario D. Quebec E. Newfoundland Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #33

34.

Cultural challenges facing Canadian human resource managers include:

(p. 16)

A. social values at a societal level. B. a decreasingly diverse workforce. C. an increase in reliance on government regulations. D. global competition. E. unionization. Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #34

35.

The second step in strategic human resource planning is:

(p. 19)

A. implementation of human resource strategies. B. review and evaluation of human resource strategies. C. analysis of organizational mission and goals. D. environmental analysis. E. analysis of organizational strategies. Difficulty: Easy Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #35

36.

The third step in strategic human resource planning is:

(p. 19)

A. implementation of human resource strategies. B. review and evaluation of human resource strategies. C. analysis of organizational mission and goals. D. environmental analysis. E. analysis of organizational strategies. Difficulty: Easy Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #36

37.

Organizational culture refers to:

(p. 20)

A. an organization's history and culture only. B. an organization's history, culture, philosophy, and unique way of doing things. C. the personal character of an organization's CEO. D. the internal layout and design of space. E. an organization's logo and its product and promotional literature. Difficulty: Easy Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #37

38.

All the below are common to most human resource departments except:

(p. 22-23)

A. developing job descriptions. B. establishing disciplinary systems. C. administering compensation systems. D. ensuring compliance with relevant legal requirements. E. develop all managerial reports within an organization. Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #38

39.

All of the following are steps in strategic human resource management planning except:

(p. 22-23)

A. environmental analysis. B. analysis of organizational strengths and culture. C. examination of organizational mission and goals. D. union-management negotiations. E. awareness of organizational strategies. Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #39

40.

In formulating strategy, the human resource department must focus on all the following

(p. 22-23)

except:

A. planning for physical office space. B. attracting human resources. C. employee placement, development and evaluation. D. employee motivation and rewards. E. maintaining high performance. Difficulty: Easy Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #40

41.

A human resource audit uncovers better ways for the department to contribute to:

(p. 24)

42.

Proactive human resource strategies refers to:

(p. 2526)

A. strategies that anticipate human resource challenges. B. strategies that respond to human resource problems. C. strategies that encouraging employees to handle their own problems. D. strategies that predict future market share of the company. E. strategies that help the company adopt technological changes. Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #42

43.

The daily responsibility for most human resource management activities lies with:

(p. 27)

A. each and every manager. B. the human resource department. C. the CEO or company president. D. the employee him/her-self. E. the company security officer. Difficulty: Easy Learning Objective: 01-03 Explain how human resource departments are organized and function. Schwind - Chapter 01 #43

44.

Generally, the size of a human resource department depends largely on:

(p. 28)

A. whether or not an organization is unionized. B. the diversity of the employee population. C. the nature of the business. D. government regulations and legal requirements. E. the size of the organization. Difficulty: Medium Learning Objective: 01-03 Explain how human resource departments are organized and function. Schwind - Chapter 01 #44

45.

Normally, under most decision making situations, human resource departments have

(p. 29)

__________ within the organization.

A. line authority B. functional authority C. empowered authority D. staff authority E. transit authority Difficulty: Hard Learning Objective: 01-03 Explain how human resource departments are organized and function. Schwind - Chapter 01 #45

46.

One difference between the job responsibilities of a line manager and a human resource

(p. 2930,Fig117)

manager is that a line manager would likely not:

A. discipline employees. B. coach employees. C. decide on pay raises or bonuses (where contractually permitted). D. negotiate with unions. E. implement organizational change. Difficulty: Hard Learning Objective: 01-03 Explain how human resource departments are organized and function. Schwind - Chapter 01 #46

47.

In the last thirty years, despite its enormous growth, what has been slow to evolve into a full-

(p. 31)

fledged profession?

A. Human relations management B. Human resource management C. Human relations officers D. Human resources officers E. Human relations maintenance Difficulty: Medium Learning Objective: 01-04 Discuss the role of human resource professionals in todays organization Schwind - Chapter 01 #47

48.

To deal effectively with ever-increasing challenges, successful human resources managers

(p. 31)

must display the following competencies except:

A. a mastery of their organization's business. B. a mastery of human resource management tools. C. an intimate knowledge of their organization's financial procedures. D. a superior ability to direct and manage change. E. high personal credibility. Difficulty: Easy Learning Objective: 01-04 Discuss the role of human resource professionals in todays organization Schwind - Chapter 01 #48

49.

Human Resource departments are focused exclusively on helping organizations achieve their

(p. 3)

goals. FALSE Difficulty: Easy Learning Objective: 01-01 Discuss the objectives of human resource management. Schwind - Chapter 01 #49

50.

People are the common element in all social organizations.

(p. 3)

TRUE Difficulty: Easy Learning Objective: 01-01 Discuss the objectives of human resource management. Schwind - Chapter 01 #50

51.

Some of the challenges that Canadian businesses currently face are legal, economic and

(p. 6)

demographic in nature. TRUE Difficulty: Easy Learning Objective: 01-01 Discuss the objectives of human resource management. Schwind - Chapter 01 #51

52.

An employee's desire to achieve personal goals is outside of the scope of effective human

(p. 3-4)

resource strategies. FALSE Difficulty: Medium Learning Objective: 01-01 Discuss the objectives of human resource management. Schwind - Chapter 01 #52

53.

Strategies are typically formulated at three levels: business, corporate, and functional.

(p. 4)

TRUE Difficulty: Medium Learning Objective: 01-01 Discuss the objectives of human resource management. Schwind - Chapter 01 #53

54.

Human resource strategies must always be careful that they remain independent of the

(p. 4)

organizational strategy and mission. FALSE Difficulty: Medium Learning Objective: 01-01 Discuss the objectives of human resource management. Schwind - Chapter 01 #54

55.

When decision-makers respond to human resource problems, this is referred to as proactive

(p. 5)

management. FALSE Difficulty: Medium Learning Objective: 01-01 Discuss the objectives of human resource management. Schwind - Chapter 01 #55

56.

Managing proactively means anticipating and correcting problems before a problem arises.

(p. 5)

TRUE Difficulty: Easy Learning Objective: 01-01 Discuss the objectives of human resource management. Schwind - Chapter 01 #56

57.

Human resource strategies should only be formed after a careful look at organizational

(p. 5)

strengths and weaknesses. TRUE Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #57

58.

The human resource strategy formulation and implementation process consists of 8 steps.

(p. 5)

FALSE Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #58

59.

Today Canadian business faces five major forces that are critical economic challenges; legal,

(p. 6)

economic, demographics, technological, and cultural. TRUE Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #59

60.

Capitalist economies go through growth and boom cycles.

(p. 6)

FALSE Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #60

61.

Human resource managers face special challenges during a recessionary period, such as

(p. 7)

planning, communicating, and implementing employee layoffs. TRUE Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #61

62.

Productivity refers to the ratio of an organization's outputs to its inputs.

(p. 9)

TRUE Difficulty: Easy

Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #62

63.

The ratio of an organization's inputs to its outputs is referred to as its productivity.

(p. 9)

FALSE Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #63

64.

Human resource managers must be prepared to compromise the employees' quality of

(p. 9)

working life in order to improve productivity. FALSE Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #64

65.

One means of improving productivity is to produce more with fewer workers.

(p. 9)

TRUE Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #65

66.

In the last decade, Canadian productivity is consistently outpacing that of the US.

(p. 9)

FALSE Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #66

67.

According to a study by the Massachusetts Institute of Technology, Canada is steadily gaining

(p. 10)

its ability to innovate and create wealth compared with other rich countries. FALSE Difficulty: Hard Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #67

68.

Technological challenges to Canadian business include both technological force and the shift

(p. 10)

towards knowledge workers. FALSE Difficulty: Hard Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #68

69.

Automation continues to be a technological force and opportunity that has affected Canadian

(p. 11)

organizations and their human resource management practices. TRUE Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #69

70.

Technology has reduced the need for concrete policies and procedures relating to

(p. 10-11)

performance expectations. FALSE Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #70

71.

Reasons for organizations automating activities include speed, better customer service, and

(p. 11)

increased quality. TRUE Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #71

72.

Negotiations with unions may prove to be more challenging because of the pace of technology

(p. 11)

and automation. TRUE Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #72

73.

Current demographic trends include the increasing number of women and older workers in the

(p. 12-16)

workforce. TRUE Difficulty: Easy Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #73

74.

The participation rate of Canadian women in the workforce is lower than several other

(p. 12)

industrial nations. FALSE Difficulty: Easy Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #74

75.

Today's workforce can be divided into two main categories: service workers and knowledge

(p. 12)

workers. TRUE Difficulty: Easy Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #75

76.

The demand for knowledge workers is likely to stabilize over the next decade.

(p. 13)

FALSE Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #76

77.

Roughly one million Canadians fall into the lowest literacy level.

(p. 15)

FALSE Difficulty: Hard Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #77

78.

The abolition of mandatory retirement has eliminated the challenges of an aging workforce.

(p. 16)

FALSE Difficulty: Medium

Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #78

79.

Cultural challenges facing Canadian business today include ethnic diversity, demographics,

(p. 16-18)

and technology. FALSE Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #79

80.

Generation Y-ers fear boredom while X-ers mistrust business practices.

(p. 16)

TRUE Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #80

81.

Canada's ethnic and cultural diversity has often been referred to as a melting pot.

(p. 17)

FALSE Difficulty: Easy Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #81

82.

Historically, Americans have always been far more positive than Canadians to government

(p. 17)

participation in economic and social activities. FALSE Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #82

83.

Quite often it is the human resource department's responsibility to maximize the beneficial

(p. 17)

outcomes and minimize the challenges posed by a diverse workforce. TRUE Difficulty: Easy Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #83

84.

An organizational analysis is a second integral aspect of identifying human resources

(p. 19)

strategies. TRUE Difficulty: Easy Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #84

85.

Generic organizational strategies can include differentiation, expansion, or cost leadership

(p. 20)

strategies. FALSE Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #85

86.

To attract and involve highly skilled, innovative employees, reactionary HR practices have to

(p. 27)

be adopted. FALSE Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #86

87.

Among activities that a human resource department must focus on are placement, motivation,

(p. 22-23)

and productivity. TRUE Difficulty: Medium Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #87

88.

A human resource department is usually created when the HR activities become a burden to

(p. 27)

the other departments. TRUE Difficulty: Medium Learning Objective: 01-03 Explain how human resource departments are organized and function. Schwind - Chapter 01 #88

89.

Most human resource departments are service departments with line authority.

(p. 29)

FALSE Difficulty: Hard Learning Objective: 01-03 Explain how human resource departments are organized and function. Schwind - Chapter 01 #89

90.

Initiating disciplinary matters, implementing motivational strategies and providing on-the-job

(p. 29-30, training (Figure: 117))

are all responsibilities of a human resource manager.

FALSE Difficulty: Hard Learning Objective: 01-03 Explain how human resource departments are organized and function. Schwind - Chapter 01 #90

91.

To be effective, human resource specialists must determine the areas of concern of different

(p. 31)

levels of management and different departments within the organization. TRUE Difficulty: Easy Learning Objective: 01-03 Explain how human resource departments are organized and function. Schwind - Chapter 01 #91

92.

Certification makes human resource management a profession.

(p. 31-32)

FALSE Difficulty: Medium Learning Objective: 01-04 Discuss the role of human resource professionals in todays organization Schwind - Chapter 01 #92

93.

There are a series of steps that must be completed in order for HR personnel to achieve the

(p. 31-32)

CCHRA designation. FALSE Difficulty: Medium Learning Objective: 01-04 Discuss the role of human resource professionals in todays organization Schwind - Chapter 01 #93

94.

In contrast to inanimate resources, such as capital, the people of an organization represent

(p. 3)

the organization's __________. human resources Learning Objective: 01-01 Discuss the objectives of human resource management. Schwind - Chapter 01 #94

95.

The best managed and most successful Canadian organizations ensure employees meet

(p. 3)

organizational challenges _______________. creatively Learning Objective: 01-01 Discuss the objectives of human resource management. Schwind - Chapter 01 #95

96.

More and more top managers are realizing that organizational success depends upon

(p. 3)

effective management of __________. human resources Learning Objective: 01-01 Discuss the objectives of human resource management. Schwind - Chapter 01 #96

97.

Large-scale, future oriented, integrated planning to achieve organizational objectives and

(p. 4)

respond to the organization's competitive environments is called __________. strategy or strategic planning or strategic human resources management Learning Objective: 01-01 Discuss the objectives of human resource management. Schwind - Chapter 01 #97

98.

__________ human resource management occurs when decision-makers anticipate and

(p. 5)

correct potential problems. Proactive Learning Objective: 01-01 Discuss the objectives of human resource management. Schwind - Chapter 01 #98

99.

When decision-makers respond to human resource problems, rather than anticipate them, this

(p. 5)

is an example of __________ human resource management. reactive Learning Objective: 01-01 Discuss the objectives of human resource management.

Schwind - Chapter 01 #99

100.

The economic challenges facing Canadian business today include global trade, productivity

(p. 6)

improvements and ___________________________. economic cycles Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #100

101.

Capitalist economies go through boom and ________ business cycles.

(p. 6)

bust Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #101

102.

Canada exports much __________ than either the United States or Japan.

(p. 7)

more Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #102

103.

__________ refers to the ratio of an organization's outputs to its inputs.

(p. 8)

Productivity Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #103

104.

Two popular means to achieve higher productivity levels are ____________________ and

(p. 8)

redesign of jobs. workplace innovation Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #104

105.

A major challenge for Canadian managers is maintaining a high quality of work life while

(p. 9)

improving __________. productivity Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #105

106.

Using fewer resources to produce the same amount and quality of goods or services

(p. 9)

__________ productivity. increases Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #106

107.

When discussing the productivity ratio, people, capital and materials are referred to as

(p. 9, (Figure: 14))

__________. inputs Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #107

108.

One means to measure employee productivity is to use __________ per worker or per work

(p. 9)

hour. output Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #108

109.

One potential downside to continuous productivity improvement is that more outputs can be

(p. 9)

produced with fewer __________. workers or people or employees Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #109

110.

To maintain our high standard of living, Canadian companies must be able to maintain and

(p. 10)

improve global ___________________. competitiveness Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #110

111.

Updating ___________ to increase productivity is a high priority task for Canadian managers.

(p. 10)

technology Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #111

112.

The technological challenges facing Canadian business include flexible work design,

(p. 11)

information sharing and knowledge management and __________. automation Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #112

113.

__________ are freelancers, who are not part of an organization's regular work force and are

(p. 9)

remunerated on a project or service basis. Contract (or Contingent) workers Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #113

114.

The growth rate of __________ - time employment has been higher than that of ________ - time

(p. 9)

jobs in Canada over the last ten years. part; full Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #114

115.

Computers have allowed some employees, known as __________ to work without leaving their

(p. 10)

homes. telecommuters Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #115

116.

_________________________ is the process of capturing organizational knowledge and making

(p. 11)

it available for sharing and building new knowledge. Knowledge management Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #116

117.

One advantage of automation, it is said, is that machines never ask for raises, nor ever go out

(p. 11)

on _______. strike Learning Objective: 01-02 Identify steps in strategic management of human resources.

Schwind - Chapter 01 #117

118.

Automation may also provide better service to the customer through increased __________

(p. 11)

and __________ in operations and ____________________ of quality in production. predictability; reliability; higher standards Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #118

119.

Increasing numbers of women in the workforce, better educated workers, and older

(p. 12-16)

employees all represent __________ challenges to Canadian business. demographic Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #119

120.

Those people involved in the production of ideas or expert opinions, such as a scientist or

(p. 12)

consultant, are called __________. knowledge workers Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #120

121.

One of the issues facing HR managers regarding the age of the Canadian workforce, has

(p. 15)

been called the ______________________ by Maclean. old age crisis Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #121

122.

Generation _______ are unfazed by power and authority while _________ are impressed and

(p. 16)

attracted by it. x-ers; baby boomers Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #122

123.

Ethnic diversity is a __________ challenge for Canadian businesses.

(p. 16)

cultural Learning Objective: 01-02 Identify steps in strategic management of human resources.

Schwind - Chapter 01 #123

124.

A(n) _________ involves a close look at the organization's overall mission and goals, and is a

(p. 19)

second integral aspect of identifying human resource strategies. organizational analysis Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #124

125.

Step 1 in strategic human resource management is a(n) __________ analysis.

(p. 6)

environmental Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #125

126.

Step 2 in strategic human resource planning is an analysis of organizational __________ and

(p. 19)

__________. mission; goals Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #126

127.

The third step in planning a human resource strategy is to examine the organization's

(p. 19)

________ and __________. character; culture Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #127

128.

__________ is the product of all the organization's features: its employees, its objectives, its

(p. 19)

technology, it size, its age, it unions, its policies, its successes, and its failures. Organizational character Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #128

129.

Reviewing an organization's __________ is the fourth step in strategic human resource

(p. 20)

planning. strategies Learning Objective: 01-02 Identify steps in strategic management of human resources.

Schwind - Chapter 01 #129

130.

Choice and implementation of human resource strategies is step # __________ in strategic HR

(p. 20-21)

planning. 5; five Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #130

131.

Firms can pursue at least three generic strategy formats: A cost leadership strategy, a

(p. 20)

differentiation strategy, and a __________ strategy. focus Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #131

132.

In order to maintain and increase employee productivity, employee __________ is a concern in

(p. 22)

human resource strategy planning. motivation Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #132

133.

__________ is done in organizations to forecast the future demand for and supply of

(p. 22)

employees. Human resource planning Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #133

134.

__________ is the process of finding and attracting capable job applicants.

(p. 22)

Recruitment Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #134

135.

The __________ process is a series of specific steps used to decide which recruits should be

(p. 22)

hired and aims to match job requirements and applicants' capabilities. selection Learning Objective: 01-02 Identify steps in strategic management of human resources.

Schwind - Chapter 01 #135

136.

The HR activity that evaluates the performance of the employees is called __________.

(p. 22)

performance appraisal Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #136

137.

Review and evaluation of human resource strategies is necessary to provide ____________ on

(p. 23-24)

whether the strategy is effective or needs correcting. feedback Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #137

138.

Within an organization, HR departments are __________ and support departments that exist to

(p. 29)

assist employees, managers, and the organization. service Learning Objective: 01-03 Explain how human resource departments are organized and function. Schwind - Chapter 01 #138

139.

Generally, human resource departments only hold __________ authority within an

(p. 29)

organization. staff Learning Objective: 01-03 Explain how human resource departments are organized and function. Schwind - Chapter 01 #139

140.

The _________________ of ________________________________ is the collaborative effort of the

(p. 31)

HR Associations across Canada. canadian council human resource associations Learning Objective: 01-04 Discuss the role of human resource professionals in todays organization Schwind - Chapter 01 #140

141.

The professional designation for human resource personnel is

(p. 31)

_____________________________. certified human resources professionals Learning Objective: 01-04 Discuss the role of human resource professionals in todays organization

Schwind - Chapter 01 #141

142.

Discuss what it means to manage HR strategically.

(p. 4-5)

Answers will vary Learning Objective: 01-01 Discuss the objectives of human resource management. Schwind - Chapter 01 #142

143.

Describe the challenges facing Canadian organizations.

(p. 6-16)

Answers will vary (Key points will be found in Figure 1-2) Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #143

144.

What is the definition of productivity? How can we improve it? How do we measure it?

(p. 8-9)

Answers will vary Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #144

145.

Discuss the implications of outsourcing. What is outplacement? How is it related to

(p. 9)

outsourcing?

Answers will vary Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #145

146.

What are the advantages of technology? Describe its impact on organizations.

(p. 10-12)

Answers will vary Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #146

147.

Automation had a major impact on organizations. What are its effects? The text infers that

(p. 11-12)

technology is the answer to many problems but it in fact it is not. Why not?

Answers will vary Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #147

148.

Canadian companies face a number of demographic challenges. Describe at least three.

(p. 12-16)

Answers will vary Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #148

149.

Discuss, with as much detail as possible, two cultural challenges that Canadian companies

(p. 16-18)

are being faced with today.

Answers will vary Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #149

150.

Describe the steps in strategic HRM.

(p. 6-27)

Answers will vary and each step is discussed in detail throughout the chapter Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #150

151.

Discuss the five major groups of activities in the implementation of a HRM strategy.

(p. 22-23)

Answers will vary Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #151

152.

List six of the ten benefits of a human resources audit listed in the text book.

(p. 24)

Answers will vary Learning Objective: 01-02 Identify steps in strategic management of human resources. Schwind - Chapter 01 #152

153.

Draw a diagram of the HR department of (1) a small organization and, (2) of a large

(p. 28 see. Figs 1-15,116)

organization and label the possible positions in both.

Answers will vary Learning Objective: 01-03 Explain how human resource departments are organized and function. Schwind - Chapter 01 #153

154.

What is the difference between staff, line, and functional authority? Discuss.

(p. 29)

Answers will vary Learning Objective: 01-03 Explain how human resource departments are organized and function. Schwind - Chapter 01 #154

155.

Human Resource Managers are faced with ever-increasing challenges, list and describe three

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key competencies these managers should possess to effectively meet these needs.

Answers will vary Learning Objective: 01-04 Discuss the role of human resource professionals in todays organization Schwind - Chapter 01 #155

c1B Summary Category

# of Questions

Difficulty: Easy

Difficulty: Hard

Difficulty: Medium

Learning Objective: 01-01 Discuss the objectives of human resource management.

Learning Objective: 01-02 Identify steps in strategic management of human resources.

116

Learning Objective: 01-03 Explain how human resource departments are organized and function.

Learning Objective: 01-04 Discuss the role of human resource professionals in todays organizatio

n Schwind - Chapter 01

155