Values in a Consultant Organization 1. Get the work! -
Marketing: Find and bring in new customers. Others need what we have learned. Support and Service: Keep our current customers. Make each customer feel special. Entrepreneurship: Expand current opportunities; package and sell good ideas. Quality and Timeliness: Don't lose the current work. Never surprise or disappoint.
2. Get the work done. -
Plan carefully. Start with the customer’s requirement & deadline and count backward. Communicate (team, management, customer). The wider project team includes stakeholders. Execute the plan (milestones, specs, schedule). Document & estimate all changes. Review (missed points, blind spots, perspectives, implications). Together, we’re smarter. Deliver in a professional, polished manner. We do judge books by their covers.
3. Improve the process. -
Generalize from each ad-hoc requirement into our business processes, for next time. Use our business processes. Become expert in them. Use them to convey status & issues. Learn more and share it (technology, customer culture, market, competition, resources). Improve individual skill proficiency. Get better at what you do, as a team and individually. Protect the customer’s information, our information, and the information network. Improve the processes; incorporate lessons-learned; propose new processes as needed.
4. Teach the next generation. -
Identify the knowledge, skills, and practices that are critical to success in your area. Hire successful, promotable, motivated people and grow them. Grow your team members and associates in skill, responsibility, and confidence. Document and share what you learn and what you create.
5. Give something back. -
Be generous with recognition to colleagues, team members, and support organizations. Provide premium treatment and attention to good customers. Give frequent rewards for team/group achievement. Ensure support, improvement, and strength to the supporting processes and infrastructure. Contribute to and participate in your communities – professional, family, and civic. Copyright © 1994, 2001, 2012 John E. Carpenter All rights reserved. Permission granted to copy and distribute, with attribution.