onstar.com
safely connecting you in ways you never thought possible
FPO
The marks of General Motors, its divisions, slogans, emblems, vehicle model names, vehicle body designs and other marks appearing in this document are the trademarks and/or service marks of General Motors, its subsidiaries, affiliates or licensors. Š2010 General Motors. Š2010 OnStar. All rights reserved.
FPO
ONS-CHEVYBRO-2011
Automatic Crash Response alerts OnStar for help even if you can’t ask for it. And with Emergency Services, a priority connection can get help sent to your exact location. 4–7
safely connecting you in ways you never thought possible When you’re not sure exactly how to get where you’re going, we have eNav and Turn-by-Turn navigation that can show you the way. 8–11
Automatic Crash Response Get help — even if you can’t ask for it.
4–5
Emergency Services A priority connection to get emergency help OnStar creates a connection between you and your vehicle with Hands-Free Calling choices, the new MyLink™ App and more. 12–15
OnStar®1 is more than a button you push —
FPO
Go wherever with easy audio directions.
8-9
online search engines.
10-11
OnStar MyLink™ Mobile App When the unexpected happens, security services such as Stolen Vehicle Assistance and Remote Door Unlock get you back on track. 16–19
help, a specially trained Advisor will automatically respond. So get started.
Connect with your vehicle from your smartphone.
12–13
Hands-Free Connections Stay on top of things, with both hands on the wheel.
Pushing the OnStar button is how it begins. Go exploring and still feel protected.
14–15
Security Services Count on OnStar to deliver confidence on the road.
Discover new paths and never get lost. Travel far from home, yet stay in touch
16–19
Vehicle Diagnostics
with your everyday world. OnStar is like nothing else out there. And the more you use it, the better it gets. Keep reading or visit onstar.com for more details.
Turn-by-Turn Navigation
Download directions from
Its powerfully simple services take care of you and take you places. More
24 hours a day, 7 days a week. Even if you’re in a crash and unable to ask for
6–7
eNav with Google Maps™ or MapQuest
it’s a connection you make with the outside world. Every day.
important, it’s the chance to connect to a real person when you need a hand,
sent to your exact location.
Receive monthly emails as well as on-demand diagnostics Enjoy peace of mind when you receive monthly diagnostic emails on the status of your vehicle’s key operating systems. 20–23
for key operating systems.
20–22
Google, Google Maps and the Google logo are trademarks of Google, Inc. MapQuest and MapQuest.com are trademarks of AOL, LLC. 1 Visit onstar.com for coverage map, details and system limitations. Services vary by model and conditions.
Automatic Crash Response How would you feel if you knew a specially trained Advisor would be around to help the instant a crash occurred? Automatic Crash Response1 is right there — all the time — to make sure you get real help if you ever need it. From a real person. Really fast. Upon impact, built-in sensors automatically alert an OnStar Advisor of your specific critical details, such as the type and severity of your crash and
always On When you need us most, we’re riding along.
your exact GPS location. And just as
Critical crash
quickly, the Advisor relays this
details are relayed
information to emergency responders
to emergency
so they’re better prepared to
responders so
help you the moment
they’re better
they arrive on the scene.
prepared to help you.
Perhaps more important, if you’re unconscious or unable to communicate, an OnStar Advisor will respond for you and request help be sent right away.
Automatic Crash Response FPO
• Critical crash information, including your GPS
Emergency responders are given your exact GPS location.
location, is relayed to emergency responders, who are better prepared to help you • Advisors respond even when you can’t
Check out our Automatic Crash Response video. Just snap this QR code with your phone. If it doesn’t have a QR reader, there are lots of free apps to download.
4
5 1 OnStar acts as a link to existing emergency service providers. Visit onstar.com for coverage map, details and system limitations. Services vary by model and conditions.
Emergency Services You need help. And you need it now. We’re ready to answer the call. Anytime. Press the red Emergency button and you’ll get a priority connection to a specially trained Advisor who will contact the appropriate emergency provider and guide them right to your location. Crisis Assist. If there’s a natural disaster, we’ll follow the news and
with an Advisor
relay evacuation routes and the
who uses GPS
locations of other critical services,
technology to
such as shelters, food, water, open
get the right
gas stations and more. We’ll even help
help to you.
connect you with your family.
FPO
rely On
In an emergency, you’re always first in line.
You’re connected
Good Samaritan and AMBER Alert. If you witness a problem on the road or have information related to an AMBER Alert, push the red Emergency button to report it. We’ll relay the information to the proper authorities or send emergency help. First Assist. With this new feature, a calm voice will offer
Emergency Services
potentially lifesaving assistance until medical help arrives. Advisors are specially trained to help people dealing with
• Emergency Services lets you press the red
choking, breathing problems, childbirth or other emergencies.
Emergency button to contact an OnStar Advisor who will alert fire, police or medical personnel — 24/7
In an crisis, we’ll relay the recommended evacuation route.
• Crisis Assist delivers information should a natural disaster occur • Use OnStar to be a Good Samaritan when others need assistance Want to see how Emergency Services help • With First Assist, Advisors are trained to offer in a crisis? Just snap this QR code with your critical assistance until medical help arrives phone. If it doesn’t have a QR reader, there are lots of free apps to download.
6
7
Turn-by-Turn Navigation1 You know the way. Mostly. Kind of. Maybe not quite. Or maybe not at all. Whatever the situation, whether you’re going around the corner or across the country, we keep you on course. Plus, with OnStar there’s more than one way to get the directions you want.
Listen: We’ll talk you through it. With a simple push of a button, an Advisor downloads your destination via OnStar, and an automated voice calls out every turn along the way. No need to enter an address; it’s all done for you. Look: Let us show you how to get there — right on your vehicle’s navigation screen. With Destination Download, you can program and send
travel On
One button. Many destinations. FPO
destinations directly to your navigation screen using eNAV or you can push your blue OnStar button and ask the Advisor to download directions to the screen-based navigation system in
Wander,
your car. There’s never a
discover,
need to pull over to search for directions or to stop and enter the location.
but never get lost.
It’s the fastest, simplest way to program
Turn-by-Turn Navigation
destinations into your navigation system.
• An OnStar Advisor can download voice or
You can see your directions as well as hear them.
navigation screen directions to your vehicle • Eliminate out-of-date maps and costly updates • No fumbling with a GPS unit while driving
We have a great video for Turn-by-Turn Navigation. Just snap this QR code with your phone. If it doesn’t have a QR reader, there are lots of free apps to download.
8
9 1 Requires ABS and Directions & Connections Plan. Not available in certain areas. Visit onstar.com for coverage map.
eNav with Google Maps™ or MapQuest Find your destination online and head out. It’s that easy. eNav1 forwards your Google Maps or MapQuest destination to your car. Then simply call out the saved location when you’re ready to get where you’re going.
Go online and you’re on your way. It’s fast and easy to get the directions you need delivered directly to your vehicle. First, go to either Google Maps or MapQuest and enter your destination. Next, for Google Maps, click “send” in the directions result, then select “car” in the pop-up window. For
, choose “send” from
the drop-down menu and then select “send to OnStar.” Once you’re in your vehicle, press the
The path to anywhere is a download away.
Hands-Free Calling
download your destination,
button and say
whether it’s
“Virtual Advisor.”
across town
Listen to the simple
FPO
Easily
prompts, and you are on
or across the country.
your way.
eNav with Google Maps or MapQuest • Send Google Maps or MapQuest
Sending directions from Google Maps or MapQuest is easy.
destinations directly to your vehicle • Once you’re in your vehicle, a series of simple commands will have you on your way
There’s a video showing how eNav works. Just snap this QR code with your phone. If it doesn’t have a QR reader, there are lots of free apps to download.
10
11 1 Not available in certain areas and with Verizon Wireless Nationwide Plan with OnStar. Visit onstar.com for coverage map. Google. Google Maps and the Google logo are trademarks of Google, Inc. MapQuest and MapQuest.com are trademarks of AOL, LLC.
OnStar MyLink Mobile App Connect with your vehicle. Wherever it is. Whenever you want. The OnStar MyLink Mobile App, available late fall, brings unmatched vehicle connectivity to the palm of your hand. That’s because now, on most 2011 vehicles, you can use your smartphone to access real-time vehicle data and perform specific commands — remotely.1 Download and register the app at onstar. com/mobile, and this is what you’ll find at your fingertips.
Finally. Smart vehicle tools for your smartphone.
Unparalleled control to: • Lock or unlock your doors from any distance • Start your vehicle remotely
FPO
(if factory-equipped)
log On
• Activate your horn and lights to help locate your vehicle
You’re in control of your car. And distance is no object.
• Contact an OnStar Advisor, Roadside Assistance2 or your dealer Unprecedented connectivity to: • View real-time fuel information, including range, gallons of gas remaining and lifetime MPG • Check your current mileage, remaining oil life or tire pressure information • Access account information
OnStar MyLink Mobile App
The OnStar MyLink app connects you and puts you in control.
• Lock or unlock your doors • Start your engine • Check your tire pressure • Check fuel level and oil life Speak with Advisor See•firsthand howan the OnStar MyLink Mobile App keeps you connected. Just snap this QR code with your phone. If it doesn’t have a QR reader, there are lots of free apps to download.
12
13 1 Available on iPhone® and select Android™ platforms. Services vary by model and conditions. 2 Roadside service provided by Cross Country.
Hands-Free Connections Eyes on the road. Hands on the wheel. That’s the safe way to communicate when you travel. And it’s the reason why we offer two ways to make hands-free calls.
Hands-Free Calling.1 • Built in to your vehicle, so it’s there for you during those times when your cell phone isn’t — whether you forgot it, the battery is low, or you just can’t reach it • Specially designed OnStar antenna keeps
Keep your eyes on the
you connected in your vehicle with better
road and
reception and fewer dropped calls in areas
hands on
of limited service — for a more reliable
the wheel.
connection than a cell phone
• Simple voice commands put you in touch
FPO
talk On
To be on the safe side, use your voice — not your fingers.
quickly and easily
Bluetooth® wireless technology. • Pair a Bluetooth® mobile device with most GM vehicles, and you can make, answer and end calls — and never take your hands off the wheel • Visit onstar.com/bluetooth to learn if your cell phone and vehicle are Bluetooth®-enabled
Hands-Free Connections • OnStar Hands-Free Calling uses voiceCount on a more reliable connection when you’re far from home.
activated dialing to help keep you safe and comply with specific state and municipal laws • Bluetooth® wireless technology lets you make, answer and end calls using buttons on your steering wheel — so you never have to take your eyes off the road Take a look at our Hands-Free Calling video. Just snap this QR code with your phone. If it doesn’t have a QR reader, there are lots of free apps to download.
14
15 1 Visit onstar.com for coverage map, details and system limitations.
Security Services Stolen Vehicle Assistance.1 Having your car stolen can make you angry, but it doesn’t have to leave you helpless. Just call 1.888.4.ONSTAR and an Advisor can connect you to the police and use GPS technology to help police locate your vehicle. The authorities are updated on your car’s location, and we continue working with them to help get it back. Case closed — life rolls on. Stolen Vehicle Slowdown.® 1 This industry-exclusive enhancement to Stolen Vehicle Assistance can help reduce dangerous high-speed chases and, of course, help return your vehicle in one piece. Once a stolen vehicle has been located by an Advisor and law enforcement at the scene confirms the
FPO
carry On
Law enforcement just got a new deputy.
conditions are safe, OnStar can send a remote signal that gradually slows the vehicle to an idle speed. Remote Ignition
Recovering
Block prevents the
your vehicle
1
stolen vehicle from being restarted once the engine has been turned off.
quickly and safely is our top priority.
Security Services • Stolen Vehicle Assistance helps law We use GPS technology to help authorities locate your stolen vehicle.
enforcement recover your vehicle • Stolen Vehicle Slowdown® allows OnStar to send a remote signal that slows your vehicle to idle speed • Remote Ignition Block means thieves won’t Do you know how Security Services help you be able to restart your vehicle on the road? Just snap this QR code with your phone. If it doesn’t have a QR reader, there are lots of free apps to download.
16
17 1 Stolen Vehicle Slowdown and Remote Ignition Block are available on select 2009 and newer GM vehicles. Service varies by model and conditions. Visit onstar.com for details and system limitations.
Security Services It’s a fact. Sometimes bad things happen when you’re on the road. Problem is, you never know when these things will go down. OnStar is there to pick you up — and even open things up — when you need help the most. Remote Door Unlock.1 At one time, everyone’s locked their keys in the car. With OnStar, just call 1.888.4.ONSTAR and an Advisor will quickly send a remote signal that can unlock your car in minutes. Remote Horn and Lights.1 If you ever have trouble finding your vehicle in a sea of others, you can call 1.888.4.ONSTAR and we can send a remote signal to activate
go On
Confidence beats concern every time.
your horn and lights.
We can help you get in, get
Roadside Assis-
it found
tance.2 Flat tire? Out
and get
of gas? Just plain
back on
stranded? Push the
the road.
blue OnStar button or call
FPO
1.888.4.ONSTAR and an Advisor will direct a service provider to your exact GPS location.
Security Services • Remote Door Unlock gets you back inside your vehicle with just a call Quick assistance is just a phone call, or push of the button, away.
• Remote Horn and Lights are activated to find your car easily • Roadside Assistance is there for tire changes, gas and more
18
19 1 Services vary by model and conditions. 2 Roadside service provided by Cross Country.
Vehicle Diagnostics Peace of mind is worth more than words can say. We understand that, and we’re happy to help provide it. OnStar Vehicle Diagnostics.1 Every month, we automatically run hundreds of diagnostic checks on key operating systems like the engine, StabiliTrak® Electronic Stability Control, antilock brakes and air bags. Then we deliver an easy-to-understand report right to your inbox. A green icon next to a system means no issues were found. A yellow icon tells you action is suggested, and a red icon means immediate attention is needed. On-Demand Diagnostics.1 It’s never a good time to have a light flashing on your dashboard, but
FPO
drive On
Think of it as a monthly checkup for your vehicle.
it helps when you can get quick answers. Just push the blue OnStar button and request an On-Demand Diagnostics check. Within minutes, the check can tell the Advisor the cause of the warning light, and you
At home or out of town, an Advisor can run a diagnostics check, even while you’re driving.
will be connected to the nearest dealership or service center. Confidence restored.
Vehicle Diagnostics • OnStar Vehicle Diagnostics delivers a monthly
The value of OnStar. OnStar Vehicle Diagnostics can also
email on the status of key operating systems
help you maintain your engine, emissions system and
• On-Demand Diagnostics means you can
tire pressure1 and tell you when to get your oil changed.
request a quick status check to diagnose
Properly inflated tires and a correctly tuned engine can
a warning light
improve fuel economy by as much as 7% or up to 20 cents a gallon.2 And you may not need to change your
• The value of OnStar. Vehicle Diagnostics can
oil every 3,000 miles. With GM vehicles averaging 8,500
Our Vehicle Diagnostics shows how we help you maintain yourvideo vehicle while saving deliver peace of mind. Just snap this QR code you time and money with your phone. If it doesn’t have a QR reader, there are lots of free apps to download.
20
miles between changes, you could cut your oil change expenses by 50% — saving time and money.3 21
1 Capabilities vary by model. Visit onstar.com for details and system limitations. 2 Assumes price of $2.74/gallon (regular unleaded gas). 3 Vehicle must be equipped with the GM Oil Life System. Calculation assumes 15,000
miles driven per year, oil change interval 8,500 miles, average cost of oil change $30 (National Oil and Lube News, September 2005).
OnStar Vehicle Diagnostics Email Only OnStar delivers this kind of peace of mind to your inbox — at no extra cost. Information is gathered for you in one easy-to-read report that’s also easy to sign up for.
Drive with confidence There are times we wish our vehicles could talk to us. With OnStar Vehicle Diagnostics, that conversation happens when we run monthly checks that monitor how the engine, transmission and other key operating systems
OnStar Connections. Go online to explore, share and engage
are functioning.
in all things OnStar, including helpful videos. You can see how OnStar helped others — or get the help you need if you don’t understand how a service works. Finally, this is the place
Save time and money
where people share their own firsthand stories about life with
The GM Oil Life System tells you exactly when to change
OnStar. Find it all at onstarconnections.com.
your oil based on how you drive, which could help save you two to three oil changes a year.
Interact with others at onstarconnections.com. You’ll find subscriber stories, blogs and much more. log On
Maximize fuel economy The Tire Pressure Monitoring System informs you when any tire is low on pressure, helping to save you money on gas by making sure your tires are properly inflated.
Dealer maintenance notification Just push your blue OnStar button to opt in, and your monthly vehicle diagnostics report will also be sent to a participating dealer. The dealer will then contact you
Connect with OnStar online:
when it’s time for an oil change or when certain
facebook.com/onstar
mileage-based maintenance milestones occur. twitter.com/TheReal_OnStar Get enhanced personal service Need to schedule an appointment with your dealer?
youtube.com/onstar
The Schedule Service link makes it easy.
flickr.com/photos/onstarconnections
20
22