Business office manager named Ambassador of the Month

Submitted by UNC HEALTH JOHNSTON

SMITHFIELD — UNC Health Johnston has recognized Katlyn Creech, manager of patient accounts, as Ambassador of the Month.

During a recent presentation, CEO Tom Williams said Creech always has a positive attitude and looks for the good in every situation. “Her teammates admire her tenacity and goal-driven attitude,” he said. “She stepped into her current role not knowing what to expect. But she has tackled it head on and proven to be a force to reckon with.”

Prior to joining UNC Health Johnston, Creech did title work for an auto auction company and was the assistant town clerk in Princeton. She saw an opportunity for growth when she accepted a position as secretary for the hospital’s business office in 2017.

After two years, she was promoted to specialty services supervisor and financial analyst. Last March, she moved up to her present role as manager where she oversees 35 teammates responsible for a variety of tasks and processes key to the revenue cycle.

“It’s wonderful,” Creech says. “I love how every day is different. And I’m ecstatic that teammates think so highly of me.”

Creech graduated from Campbell University in 2015 with a bachelor’s degree in health communications. She and her husband, Jake, live in Smithfield with their dog, Lilly. In her spare time, she enjoys painting and working in her yard.

Through the ambassador program, Johnston recognizes teammates who go above and beyond the call of duty. They deliver quality care, foster teamwork and offer excellent service.

In addition to a designated month-long parking space, Johnson will receive eight hours of paid time off.