220-902 Exam CompTIA A+ Certification Exam
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CompTIA A+ Certification Exam Required exam
CompTIA A+ 220-902
Number of questions
Maximum of 90
Types of questions Length of test
Multiple choice and performance-based 90 minutes
Recommended experience lab or field Passing score
Six to 12 months hands-on experience in the
CompTIA A+ 220-902: 700 (on a scale of 900)
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About the Exam Candidates are encouraged to use this document to help prepare for CompTIA A+ 220-902. In order to receive the CompTIA A+ certification, you must pass two exams: 220-901 and 220-902. CompTIA A+ 220-902 measures the necessary skills for an entry-level IT professional. Successful candidates will have the knowledge required to: • Assemble components based on customer requirements • Install, configure and maintain devices, PCs and software for end users • Understand the basics of networking and security/forensics • Properly and safely diagnose, resolve and document common hardware and software issues • Apply troubleshooting skills • Provide appropriate customer support • Understand the basics of virtualization, desktop imaging and deployment These content examples are meant to clarify the test objectives and should not be construed as a comprehensive listing of all the content of this examination.
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Sample Questions Question No 1 An engineer working with large detailed CAD files notices over time that the workstation is taking significantly longer to open files that used to launch quickly. Other applications work fine, and the engineer confirms all of the data has been backed up the night before. A technician determines that the workstation is about two years old. Which of the following would be the technician’s FIRST step in troubleshooting the problem? Options A. Run defrag on the hard drive B. Restore the CAD files from backup C. Replace the hard drive D. Remove and reinstall the CAD software Answer: A
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Question No 2 Ann, an end user, receives a call from someone claiming to be from the help desk and asking for her username and password to prevent her email box from being deleted immediately. Which of the following BEST describes this type of attack? Options A. Shoulder surfing B. Man-in-the-middle C. Social engineering D. Ransomware Answer: C
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Question No 3 A home user has forgotten their password and cannot log into their Windows XP Home PC. They do not want to lose any information. Which of the following should be used FIRST, assuming that the user had set up the PC? Options A. Restart in safe mode and log in as administrator B. Use third party software to change password C. Re-install the OS from the resource CD D. Log in as administrator from start up screen Answer: A
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Question No 4 An audio visual company has decided that they want to migrate from Windows XP Professional SP2. The company has a domain network. A technician is tasked with selecting an operating system. Which of the following should the technician select? Options A. Windows 7 Home Premium B. Windows Vista Home Premium C. Windows 7 Professional D. Windows XP Media Center Answer: C
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Question No 5 On a corporate network, which of the following features would be used to redirect network traffic for filtering or monitoring? Options A. Content Advisor B. Proxy Settings C. Network Drive Mapping D. Local Security Policy Answer: B
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