Easier transactions

Hieveryone, during the past year, we have launched a number of inspiring innovation/new product updates. More recently in August, Laminex released 12 new Laminam decors across our three ranges. We have another exciting update to come in October with the roll out of some new decors for Melteca - so watch this space!

I’m keen to ensure we make it easier for you to transact with us and to continuously improve our service. We’ve had responses through a number of different channels including customer visits, direct feedback and our customer Net Promoter Score (NPS) survey.

Our online ordering ecommerce platform has played a major role in making it easier to do business with us and we have implemented improvements based on feedback with one example being changing the method of delivery so HPL fabricators can access and use the platform; we will continue to change, evolve and improve the website and the platform. More recently we updated our availability guides across all ranges, so there is one consistent format, to make it easy to identify what the options are within a product range – from product size and finish to the type of edge tape available. All this is now stored, updated regularly and easily accessed on the website laminex.co.nz.

Last year in the lead up to Christmas we saw unprecedented order numbers; we anticipate this may happen again with strong market demand and have put some plans in place to best manage the peak demand. In July we communicated a change to our Melteca production lead times which was implemented to optimise production and to endeavour to ensure supply continuity and consistency.

And as we get into the traditional busy period there are a few simple things you can do to help, such as consolidating orders (rather than a number of small orders) and using our online ordering ecommerce platform.

When ordering online, your order will be placed directly into the queue and you can get the expected delivery date details immediately which helps with your planning in the lead up to the festive season. The number of transactions on our website continues to grow, so if you haven’t given online ordering a go, now is the time! Visit www.laminex.co.nz/e-commerceregistration to apply.

Shortly, we will be deploying another customer feedback NPS survey, so if you see it, we would greatly appreciate it if you can spend the time to provide us with feedback; it helps us to prioritise and focus on the areas we need to improve and understand what we are doing well (and can do more of!).

If you have any direct feedback you want to share with me, please feel free to get in touch!

Jeff Tutt National Sales Manager Laminex New Zealand