online with Hettich

Hettich’s eShop is an easy, automated way to purchase your favourite Hettich products, it is browser based, for easy access from your desktop and on the go via your mobile phone. With a personal login, you can view your current and past orders and place new orders anytime from anywhere.

Stand out features include:

• Options for even faster ordering, a) In bulk by uploading the item number and quantity in a CSV format via the “import saved cart feature” b) Individually by scanning the product barcode through your phone and adding directly to cart.

• Variations of the same product are grouped together, so what you need is easier to find. If you’re not sure exactly which height, length, or opening angle you need, or need multiple different types, these will all be grouped in one place for easier identification.

• An “essential accessories” feature at the bottom of each product so you know what other products you need to purchase to create a full and working system

• An address book allowing you to add multiple favourite delivery addresses, and update or add new addresses at any time. Perfect for those with multiple branches or sending spare parts directly to site.

• Technical information, including any available CAD Data, planning information, or installation instructions.

• 24/7 service, so orders are accepted and processed around the clock.

• Real life technical assistance support during business hours, so you can have a customer service representative see exactly what you are seeing via Assisted Service Mode and trouble shoot any issues you are having.

• A selection of productivity tools to reduce the mental load of ordering, include favourites lists, reminder lists, and the ability to view and download all your invoices and delivery notes.

Who can access Hettich’s eShop?

Hettich’s eShop is accessible to all its active trading accounts, though you’ll need to reach out to the NZ team to get yours set up correctly and receive your access information. No software installation is required – just an internet connection.

While you can still access the Hettich eShop without logging in, you will not be able to view pricing, product availability or place an order. You will, however, be able to save the Hettich products you would like to order to a favourites list and export it to either send to a Hettich representative directly or take along to your local specialist reseller to support in ordering from there.

Tips for getting online

• Set it up before you need it urgently - letting the Hettich team onboard you with plenty of time will make it an easy breezy and stress-free process.

• Have your Hettich rep set up your core products on a favourites list. It makes your usual products super easy to find and reorder – no effort required.

What you need to know

All Hettich’s systems are offered by component to offer maximum flexibility to the biggest range of customers. This means if you simply need one part you can easily order that, but if you need the complete system, you can order that too. To ensure you are getting what you need, you will need to keep an eye on the following

• Set components: check carefully what is included in your set if that’s what you have purchased. The parts included will be listed in the product description.

• Quantity: Make a note of the PU of your order to ensure all your individual components match up.

• Essential accessories: at the bottom of the product listing, you’ll find a list of tabs with useful information. The ‘essential

Online ordering has never been easier

accessories’ tab is one of these and includes the range of parts you also need to buy to complete your system. For example, the ‘essential accessories’ for a Sensys hinge includes Hettich’s complete range of mounting plates. You can select the one that is best suited to your processes.

• Optional accessories: right next to the essential accessories tab, there is an optional accessories tab. The products listed here aren’t crucial to a working system but enable further functionality or aesthetic benefit. For example, the ‘optional accessories’ tab for a Sensys hinge includes cover caps for hinge cups and arms, opening angle limiters and other adaptors, and push to open pins.

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