Unleash best business plan with ISO 9001:2008 “Give them quality. That is the best kind of advertisement.”this is one of the best quotes about quality management. A sneak peak on ISO 9001:2008, a standard benchmark for quality management. Caravan Restaurant is one of the famous restaurants’ in Dubai. This restaurant is famous for Indian, Chinese, Middle East, and European cuisine and various other mouth savouring dishes.The main aim of this restaurant is to gain recognition as one of the top restaurants in Dubai, retain customer satisfaction, and improve profits. But, “how to satisfy customers and retain them, save money, resources and at the same time improve profits?” this is the main question arises in the mind of Muhammad, the owner of restaurant. Muhammad approaches his
friend Amir, quality engineer and asked him for solution. His friend advised him about implementation of ISO 9001:2008 standards in the restaurant that works best for topnotch companies worldwide. Amir took charge as quality engineer in the restaurant and initiated an action plan to overcome loopholes of the restaurant. He noticed that the preparation of food is not so hygienic, welcoming guests is not so warm, and also several other problems in restaurant. At first, he concentrated on cooking section. He makes sure that the food prepared is safe and hygienic, food materials and other ingredients used in the preparation of food are organic. He instructed staff to follow particular dress code and welcome guests in a polite way. Arranged music band in restaurant to make dining experience a memorable and pleasant one for customers. Organized lunch and dinner buffets at reasonable cost so that the guests can serve their own food, instead of waiting for waiter to serve food and makes sure that the food served is hot. With sincere implementation of plan, within one year Caravan restaurant gained recognition as top restaurant in Dubai, improved profits, and retain customer satisfaction. Not only to restaurants, the ISO 9001:2008 quality management principles can be applied to different organizations irrespective whether the company is big or small. There are many companies world wide who implemented ISO 9001:2008 standards and improved productivity and customer satisfaction. What is ISO 9001:2008? ISO 9001 is the world’s most widely recognized quality management standard that helps to continually monitor and manage quality across all operations. It acts as a benchmark for consistent performance and service.
Benefits of Implementing ISO 9001:2008 Producing of quality product and services with ISO 9001:2008 standards benefit organization in several ways. There are: 1. 2. 3. 4. 5. 6. 7. 8.
Better customer service and retains customer satisfaction. Improves productivity of organization and gain profits. Saves money, time, and resources. Win more business with high value customers. Allows you to become more consistent competitor in marketplace. Improved operational performance will cut errors. Motivate and engage staff with more efficient internal processes. Broadens business opportunities worldwide.
Career in quality management is in huge demand at present as every company is striving to achieve better quality of products and services. There are many job opportunities worldwide for quality managers’ and quality technicians’. Unlock the door of wide job opportunities in quality management with ISO 9001: 2008 training courses. In Middle East countries, there are many reputed institutes that offer ISO training courses in UAE. MISP is one such institute that provides ISO 9001 Certification course in Dubai. Enrol today and get certified! Website: http://misptraining.com/course/quality/iso-90012008overviewinternal-auditor-package/ Contact Information: MISP Training and Consultancy P.O. Box 16918, RAK, DUBAI, United Arab Emirates Contact NO: 04-3863364, 055-5058990, 055-5058900 Mobile No: 00971529030252 Land line No: 00971-4-3863364 Email ID: suppoffice@misptraining.com