Amadeus_e-Travel_Management_12.1_Traveller by Jorge Antonio Alvarez

Support Information

Amadeus e-Travel Management v12.1 Traveller Guide

What's New In This Document? This is a printable version of the Traveller online help.

Job Number: 2253

Published by: Amadeus Educational Systems and Services e-mail: ess.doc@amadeus.com

March 2009

For Amadeus e-Travel Management V12.1

Table of Contents

Chapter 1 Getting Started......................................................................................... 1 Welcome to the Online Reservation System ......................................... 1 Fill in Your Profile .................................................................................. 2 Profile Sections.............................................................................................. 2

Chapter 2 Booking a Trip ......................................................................................... 5 How to Book a Trip ................................................................................ 5 How to Book a Trip with Quick Shopper.............................................. 11 How to Book a Trip for Several Passengers........................................ 13 How to Request a Booking Proposal from a Travel Agency................ 15 How to Fill in a Trip Request ............................................................... 16 How to Apply an Unused e-Ticket to a Trip ......................................... 16 How to Book More Services ................................................................ 17 Finalize Your Trip ................................................................................ 17 Finalize Your Trip with Quick Shopper ................................................ 19 Chapter 3 Managing Your Trips ............................................................................. 23 What You Can Do With Existing Trips................................................. 23 Ask Someone Else to Book Your Trip ................................................. 26 Chapter 4 Information for Travel Arrangers ......................................................... 27 Book a Trip for Another Traveller ........................................................ 27 Review Arranged Trips ........................................................................ 29 Chapter 5 Information for Travel Approvers ........................................................ 31 Process Trip Requests ........................................................................ 31 Chapter 6 Other Information .................................................................................. 33 Configure Your Internet Browser ......................................................... 33 Login and Passwords .......................................................................... 34

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Index ....................................................................................................... 35

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Chapter 1

Getting Started

Welcome to the Online Reservation System Welcome to the online reservation system, which allows you to request and book business trips. Depending on how the system has been configured, you can find and book flights, hotels, car rental and trains. To find the help you need: •

The Help Table of Contents is displayed each time you request help. To display help from the table of contents click on the help topic item. If available in the help topic, click on to expand for more information and on to collapse the information.

•

To display the entire Help, click on

•

Click on Index in the help window to search for help pages relating to a keyword. Enter the keyword, or simply the first letter of a word, in the Search For field. A list is then displayed automatically in alphabetical order. To display the help, click on the help topic item of your choice. Tip:

Note:

If you experience problems with the Index search, click in the Search For field before you enter the keyword or the first letter of a word. The online reservation system is customizable, and has been configured by the administrator to suit the requirements of your corporation. Some of the features described in online help may not apply to your system.

Groups of users in a company or corporation are grouped together to form a travel community. A set of rules and guidelines for travel apply to each community. For example, the travel policy determines which airlines you can search for and book, whether you can travel in the business or economy cabin, the upper limits for hotel rooms, or the type of car you can rent.

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Fill in Your Profile Your profile stores information about you that the online reservation system needs in order to process your travel plans. You are asked to fill in your profile the first time you log into the reservation system. After that, you can update it at any time to add or modify information. Filling in your profile with as much information as possible will save you time when you book each trip, because you won't have to enter as much information to finalize your trip. Note:

The structure of the profile has been defined by your system administrator. The administrator can set fields to be mandatory, can enter a default value, or can set fields to be read-only.

Display and Modify Your Profile To display your profile, click on the Profile tab. The profile is divided into sections. Click on the links to the sections at the top of the screen, modify data as required, then click on Save. Note:

Mandatory fields are marked with an asterisk (*). Some fields might become mandatory depending on the information you provide. For example, if you enter a company name, other address fields become mandatory.

Profile Sections The sections in the profile are as follows:

Personal This section allows you to enter details such as your name, contact and passport details, who to contact in an emergency, and business and home addresses. Here are some tips: •

If they are available, you can select up to two Passenger Types. This allows you to book passenger type discounted fares (youth, senior, student, military, and so on) in the online booking system.

•

You can designate one or several Nominated Travel Arrangers. This is a person who can book a trip on your behalf. Click on the link, search for the person in the Traveller Lookup pop-up window, select the name then click on Confirm.

•

If you are a travel approver or travel arranger, the Out of Office field is displayed. Selecting this field has no impact for travel arrangers. However, this field can be very useful for travel approvers. For more information, see When You Are Out Of The Office on page 32.

Note:

If you select As per Agreement as the method of delivery or payment for air travel, the Account Reference field becomes mandatory. If so, specify the account number that your company has with its travel agency.

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Chapter 1 Getting Started

Payment Use this section to define how you will pay for travel. Here are some tips: •

For air travel, select the option As per Agreement when your company has an account with the travel agency.

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Web fares must be paid for as soon as you book them, so a credit card must be defined for these types of bookings. Your company require you to enter a personal credit card at booking time instead of selecting a card here.

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Car and hotel bookings require a credit card as guarantee.

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A booking fee refers to additional charges made by the travel agency to process the booking.

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When defining any credit cards, enter the number without spaces.

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A ghost credit card is used by corporations so that the travel agency can centrally bill all travel expenses to them, without the need for a separate bill for each trip.

If you are not sure what to enter, contact your travel manager.

Delivery This section allows you to define how you want to receive travel-related documents such as airline and rail tickets. Here are some tips: •

The method of delivery determines how you will receive your airline travel document (a paper ticket or e-ticket). E-tickets are preferred by many airlines and agencies. Some airlines may even charge a supplement if you choose a paper ticket when an e-ticket is available.

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In the Form of Identification and Identification Document Number fields, specify which card or document (and its number) you will use to identify yourself at check-in as the holder of the e-ticket. Example: Passport and your passport number.

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If e-tickets are available for a rail company, ticket machines used to print the ticket are usually situated inside the railway station.

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If documents must be sent to you, specify the mail service that you want the agency to use. The postal address details can be taken from the Personal section of your profile, or you can enter a different address.

Preferences This section allows you to set personal preferences to be used in the booking process. Here are some tips: •

If you travel frequently to the same destination, enter it in the Favourite Destination field. You must enter a correct city or airport code. Click on the Lookup icon to the right of the field to find it.

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Enter your departure airport in the Home Airport field. Don't worry if you sometimes travel from a different airport, because you can modify the field when searching for a flight. However, if you do fill it in it will save you time later.

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Enter your frequent traveller card details in the Air, Car and Hotel sections. Click on the Lookup icon to find the provider's code.

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In the Rail section, select the fare type and seating requests that you prefer. If you hold any traveller cards, click on Click Here to Define a Traveller Card/Subscription Program, and enter the details, including the expiration date for each card.

Login Use this section to change your login name and password (if allowed). The requirements for valid passwords (such as minimum and maximum lengths) have been set by your system administrator. You must not enter spaces, your first name, last name, or first and last names, or the name of your user community in the online reservation system. Your administrator may also prevent you from using your login name as your password.

Custom (if available) This section is optional, and if present in your online reservation system, contains fields that have been defined by your system administrator.

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Chapter 2

Booking a Trip

How to Book a Trip Steps to book a trip: 1. From the Quick Start panel on the Home tab, or from the Search For page on the Travel Planner tab, select the type of search you want to make (air, hotel, car, rail). Select the trip reason, enter your origin and destination and the dates, then request a search. More about Origin and Destination Enter the departure (origin) and destination in the From* and To* fields. You can enter: A three-letter airport code (for example, JFK or ORD) A three-letter city code (for example, NYC or CHI) A full city name (for example, New York City or Chicago) Alternatively, click on the Search icon, enter a city name, and select from the Lookup window. A drop-down list box may be displayed for you to select from frequently visited destinations, such as another company office. *For cars and hotels, enter the pick-up/check-in, and drop-off (cars only) location in the Location fields. Note:

Depending on your company settings, more search features may be available to you.

Air/Hotel/Car/Rail Search Specifics For Air (Flights): •

By default the system allows you to search for a return flight. To search for one or several one-way flights, click on the Travel Planner tab, then click on One-way/Multi-Destination.

•

The departure/arrival time is particularly important for flights. The system searches for flights around the time you enter, but if there are none at the time, you may not get a result. Select a time or Any Time from the drop-down list box. For Hotels:

•

Your online reservation system uses flight information, if available, to pre-fill your Check-in and Check-out dates, and city information. Modify the Check-in date and Check-out date as needed. (If the arrival time of your flight is between midnight and 6 am, the reservation system uses the date of your flight departure to fill in the hotel arrival time. This helps to ensure that a room is available even if you arrive in the early morning.)

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You must select a Country for your search.

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If you search by Street Address, provide as much of the address information as you can, and use the local spelling of the destination city if the English equivalent does not provide enough results (for example, use Roma instead of Rome). For Cars:

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Your online reservation system uses flight information, if available, to pre-fill the dates and airport location. Modify the Pick-up and Drop-off dates as needed. The time for the pick-up and drop-off are important so that the car is available when you need it.

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To search for a car for a location other than an airport, select Non-Airport Location.

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Depending on how your system has been configured, you may be able to request special equipment, such as a navigation system or winter tyres.

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When you start the search the system displays the car rental locations around the city or airport that you selected. This may include companyspecific locations, such as an office address. Select the location you want, then click on Continue. For Rail (Trains):

•

If available, select the Fare Type appropriate to the rail company for the journey you will make. If you have one, select the Travel Card for the rail provider.

2. Review the search results proposed by the system, apply filters and sort options (if available), click on any of the hyperlinks for more information, refine the search criteria, if you need to, and make your selection. 3. Add any other reservations that you need, such as a hotel and a car. 4. Finalize the trip: specify the method of payment and delivery for tickets. (See Finalize Your Trip on page 17.) 5. Confirm your trip, or place it on hold (if allowed) if you don't want to make the reservation now. Note:

When you make a reservation, any frequent flyer, hotel guest or car renter memberships that you have recorded in your profile will be sent as part of your reservation.

Note:

If trip approval is in place in your company, your trip is sent for approval when you confirm it.

The Search by Schedule and Search by Fare Options Click on Search by Schedule (if available) to display flights that correspond closely with the departure times you have requested. Click on Search by Fare when you want to find the lowest fares that correspond to your trip dates and Acceptable Time Window*. *the number of hours before and after the departure and return times for which available flights can be shown. Note:

Your company can decide that only one of the above options is available in your online reservation system. If so, the button is labelled Search.

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If you selected Search by Schedule, the online reservation system first displays flights that closely match your departure requirements. Select the flights and click on Continue to see the price for the selected flights, as well as other flight solutions that may be cheaper. If you selected Search by Fare, the online reservations system displays flights according to price. The times proposed may be more flexible than those offered by the Search by Schedule option. Select the flights you prefer.

Search for and Compare Flights and Trains In some cases you can display both flight and train availability on the same display, so that you can compare and choose the best travel solution. The departure and arrival cities must have both an airport and a train station. From the Quick Start panel, click on Combined Search. Optionally, click on Detailed Search. From the Search for Trains or Search for Flights window, ensure that you click on Compare Flights and Trains.

Web Fares If permitted in your company, your online reservation system can search for and book flights on low-cost airlines found on Internet travel sites. To display this type of flights and fares, click on Web Search on the Flight Search Results display to see the options for your itinerary. You can choose web fares for a round-trip or a single flight between two locations. Web fares are paid for immediately on booking, and are often non-refundable. Restrictions when booking a web fare: •

You cannot mix web fares flights and other types of flights in the same trip. Note:

Depending on your company settings, web fares may be shown with other types of fares in the same search results display. In this case, you can book and mix web fare flights with other types of flights in the same trip.

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You cannot place web fare bookings on hold.

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You cannot add more flights to a confirmed trip.

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To modify a web fare flight, you must directly access the web site where you booked the flight, or contact your travel manager.

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You cannot use a trip that contains web fares as a template for a repeat trip.

When you finalize a trip for a web fare booking, the online reservation system may ask you to enter your low-cost airline user name and password. If you enter these details, the booking is made on the low-cost airline under your personal user account, which enables you to retrieve the booking later directly from the airline's own website to make your modifications.

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Work with FareAnalyzer (if available) The FareAnalyzer (Patent pending) table is displayed before the list of itinerary solutions. It is a summary of all the itinerary solutions available to you, sorted by different criteria. FareAnalyzer allows you to dynamically categorize, sort and filter air search results proposed by the system. Use the table to quickly identify the best possible itinerary and fare for your trip. You can change the format of the FareAnalyzer table. By default the table is sorted by airline in the columns, and by number of connections in the rows. This may vary depending on your company settings. "Other Options" in the airline field refers to solutions that are out of policy. Select from the drop-down menus for the column or row headings to change the table to show the most important criteria for your trip, as follows: •

Connections Sort by the number of connections for each flight segment, such as direct flights, one connection, two connections.

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Company preference Sort based on the level of company preference: most preferred to least preferred, and non-preferred (out of policy).

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Price Sort by fare range.

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Airlines Sort by airline, or solutions with multiple airlines.

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Fare type Sort by fare type: public fares or private and negotiated rates.

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Cabin class Sort by cabin, such as business, economy.

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Airport Sort by the airport you requested and alternative airports (when available).

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Ticket type Sort by paper ticket or e-ticket.

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Duration Sort by trip duration for each segment, or for the total trip. The duration time includes the layover time if there are flight connections.

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Time difference Sort by the difference (in hours) between the departure time you requested and the actual departure time of the flight proposed.

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Departure/arrival Sort by departure or arrival time per segment.

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Unused Tickets (if available) Sort by Unused Tickets Available and No Unused Tickets Available. These are unused e-tickets that can be reused for another trip.

To display each type of itinerary option, place your mouse over any column, row, or single-cell hyperlink to display the number of itinerary solutions available for your selected criteria. Click on any column, row, or single-cell hyperlink to modify 8

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Chapter 2 Booking a Trip

the list below the table to display only the itinerary solutions available for your selected criteria. Example: click on an airline to display only flights on this airline. Click on Clear All in the FareAnalyzer table to redisplay the complete list of itinerary solutions.

Point of Interest You can search for a hotel that is located close to a point of interest, such as a business, an attraction, or a convention centre. Select the country from the drop-down list in the Country field, then select the state or province (if this is available for the country you have chosen). Select the search radius to determine the maximum distance of the hotel from the point of interest you are looking for. Select Search by Point of Interest. Enter the point of interest, for example Museum of Modern Art. Optionally, select the type of point of interest from the drop-down list, such as Attraction. If you are not sure which type to select, leave the default of Unknown. Note:

For best results leave the City field blank, because the point of interest may not be associated to the city that you have entered.

Click on Search. If the system finds multiple points of interest with a similar name, you can choose the one you want from a list. Note:

This option is not available for countries that are not geo-coded. If this search option is in gray after you have selected a country, the feature is not supported for your destination.

The Search Results Display Here is some information about the search results display. The display may vary according to your company settings. For Flights •

Click on any of the hyperlinks to display additional information, such as flight or fare information.

•

Apply filters and sort options, if available, to refine the search results.

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Seat Maps Click on the Seat link, if available, to display a seat map for a flight from any of the Flight Search Results displays. At this stage the seat map is for information only, and may help you decide whether to book a particular flight.

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Negotiated Discount This is a rebate that is offered to your travel agency on certain flights. The regular price is displayed as well as the lower, negotiated discount price.

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Traffic Restrictions (The TR symbol) This indicates that the flight is subject to traffic restrictions. A traffic restriction might occur, for example, when an airline has rights to fly from New York to Paris via Amsterdam. but is not allowed to take on passengers in Amsterdam. A search for flights from Amsterdam to Paris would show the flight but with a TR code next to it, indicating that travellers are allowed to book it only if they have flown with the airline from New York.

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Other Alternatives Link The Other Alternatives link displays flights that are out of policy.

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See Other Fares Link The See Other Fares link (if available) will allow you to display other fares for the selected flights. For return trips, fares for round-trips and one way-trips may be displayed. For example, it can be more advantageous to buy two one-way fares instead of a round-trip fare.

•

Calculate Fares If available, you can recalculate the fare for your selected flights in a different cabin class. Select the new cabin class (in the right-hand column of the itinerary) and click on Calculate Fares.

For Hotels •

Click on any of the hyperlinks to display additional information, such as hotel and room rate information.

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Apply filters and sort options, if available, to refine the search results.

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Rates Column The Rates column displays the room rate or range of rates - consistent with your company's travel policy - that has been identified for each hotel. Your company's travel policy may allow you to see both preferred and nonpreferred room rates. If you select a room rate that is not compliant with the travel policy, you may be asked to justify your choice.

•

Maps To view a map for the currently displayed list of hotels, click on View Map. When the map is displayed, a numbered marker identifies the location of each corresponding hotel in the listing. To obtain a more detailed view of a location, click on the identification marker on the map, then click on the plus sign at the right of the map. The star icon on the map represents the reference point from which distances to hotels are measured.

For Cars •

Click on any of the hyperlinks to display additional information, such as car company and vehicle type information.

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Apply filters and sort options, if available, to refine the search results.

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Estimated Total Price Column The Estimated Total Price column calculates the cost for your entire trip. It is important to click on the link in this column to display the complete car rental conditions, such as extras, insurance and office opening hours.

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Cars on Request Check the messages at the bottom of the screen. If the status of the car you booked is on-request, you must check your booking later to ensure that confirmation has been received. A car rental to a special delivery address (such as your office) is always shown as on-request.

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Chapter 2 Booking a Trip

Company Policy and Provider Preferences The online reservation system displays flight, hotel and train recommendations as defined by your company policy. The number of recommendations and the choice of travel vendors (airline, train company, hotel chain or car rental company) may be limited. Icons in the Options and Vendor columns on the search results screens allow you to identify whether travel solutions fall within company policy, and whether the travel vendor (provider) is a preferred supplier for your company. The icons help you to select a travel option that is acceptable to your company. Note:

Check the legend displayed at the top of the screen to interpret the meaning of the icons.

Refine Your Search If you are not satisfied with the listed search results, you can start a new search with different criteria. Click on Back to Search at the bottom of the page. Enter options on the search page to modify or refine your search.

How to Book a Trip with Quick Shopper Note:

Quick Shopper is not available to all travellers.

With Quick Shopper you can book a one-way or a round-trip flight, a hotel and a rental car all from one single search panel. If you want to book a multi-destination trip, a train, or a trip for multiple passengers, use the Search For Air, Rail, Hotel or Car pages on the Travel Planner tab or click on the Create an Advanced Itinerary link in the Why Use Quick Shopper panel on the Home tab. Note:

For car reservations with Quick Shopper, you can book airport locations only - one way rentals are not allowed. To book off-airport locations and one way rentals, use the Search For Cars page on the Travel Planner tab or search for flights and hotels with Quick Shopper and use the Add Car option on the Finish Trip page.

Note:

The number of search results with Quick Shopper is limited. If you want to see the full range of search results, do an individual flight, car or hotel search from the Travel Planner tab.

Steps to book a trip with Quick Shopper: 1. From the Quick Shopper panel on the Home tab, enter the dates and times, your point of origin and destination (you can also use the Company Destinations folder to select from a list of predefined locations for your company), select one way in the Air Details section (if the trip is a one way), select the trip reason, then click on Quick Search. If you want to include flight, car and/or hotel details in your search, provide the required information in the corresponding sections and click on Quick Search. To exclude a travel component from the search, click on Remove Flight, Car or Hotel. Note:

If you use the Company Destinations folder and there is no predefined location defined for a travel component that you want to include in your search, you can add a travel component by clicking on Add Flight, Car or Hotel in the Travel Components section.

2. Review the search results proposed by the system, and make your selection.

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If the search results do not meet your requirements, click on the Show all Flights and/or Cars link, if it is available, and make your selection.

Optionally, if they are not already displayed, you can add a frequent flyer, guest or renter number for the trip (click on the Frequent Flyer, Guest or Renter Number link), and request a seat for a flight (click on the seat link).

3. Finalize the trip: specify the method of payment and delivery for tickets. (See Finalize Your Trip with Quick Shopper on page 19.) 4. Confirm your trip, or place it on hold (if allowed) if you don't want to make the reservation now. Note:

If trip approval is in place in your company, your trip is sent for approval when you confirm it.

Flight Details Select if the trip is a Return or a One-Way trip. If multiple locations are found, select the origin and/or destination airport from the drop-down list of the From/To fields. The Time Window is the number of hours before and after the departure and return times for which available flights can be shown. If available, specify the Search Radius for alternate airports and cities to be included in the search. To refine your search, you can provide the following additional search criteria, if available: •

Your preferred Airlines. If these airlines do not offer flights or are not available, the online reservation system will propose flights on alternative airlines. Enter the airline code in the Airlines field.

To find an airline code, click on the Search icon next to the Airlines field and select from the list of codes. You can specify up to three airlines in your search.

Car Details Your online reservation system uses flight information, if it is available, to pre-fill the dates and airport location. Note:

The following search criteria will be honoured if they do not conflict with your company travel policy.

To refine your search, you can provide the following additional search criteria, if available: •

Car Class relates largely to the size of the vehicle.

•

You can enter a Rental Company (preferred car company), but if you select one that is not defined as a preferred rental company for your company at the location, the system may offer you other rental companies that are preferred. Enter the car company code in the Rental Company field. To find a car company code, click on the Search icon next to the Rental Company field and select from the list of codes.

•

Selecting the in-car Navigation System option sends a special request to the car company, but you may not receive confirmation that your request is available.

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Hotel Details Your online reservation system uses flight information, if it is available, to pre-fill your arrival and departure dates, and city information. (If the arrival time of your flight is between midnight and 6 a.m., the reservation system uses the date of your flight departure to fill in the hotel arrival time. This helps ensure that a room is available even if you arrive in the early morning.) In a hotel search you can enter a Search Radius, search for Airport or City locations, and search by Street Address and/or Zip/Postal Code, and by Point of Interest on page 9. Specifying the Country is mandatory. To refine your search, you can provide additional search criteria, if available: â&#x20AC;˘

Specify all or part of the Name of the Hotel for which you are searching.

Policy and Preferences (if available) The Policy and Preferences section lists the company policy and personal preferences that were used in the search.

Related Topics Refine Your Search on page 11 Repeat a Planned, Past or Received Trip on page 25 Modify or Delete a Trip on page 24 Company Policy and Provider Preferences on page 11 Work with FareAnalyzer (if available) on page 8

How to Book a Trip for Several Passengers Note:

Depending on the setup of your online booking system, booking a trip for several passengers may not be available to you.

To book a trip for several people travelling together, follow these steps: For flights or trains (except SNCF) 1. From the Quick Start panel click on the Detailed Search link or on the Travel Planner tab to display the Search For page. 2. Enter the number of passengers in the Number of Travellers field. 3. Continue with the booking as normal. After you click on Add to Trip Plan, the system asks you to enter the passenger details (such as name and frequent traveller cards) of the other travellers in your booking. For SNCF 1. From the Quick Start panel click on the Detailed Search link or on the Travel Planner tab to display the Search For page. 2. Enter the number of passengers in the Number of Travellers field. 3. Select each passenger from the Traveller Lookup window. 4. Continue with the booking as normal.

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SNCF Features and Restrictions -

The system uses the traveller card information stored in the profile of each traveller to find the best fare for each passenger for the itinerary.

The system creates a separate booking for each traveller. Each traveller can display, modify or cancel his or her own booking.

You cannot add an air booking to a multi-passenger booking.

The method of delivery must be the same for all travellers.

For cars/hotels To book more than one car or a hotel room for each traveller, you must book each car/room separately. 1. Make the first car/hotel booking as normal, and assign it to Traveller 1. From the Trip Summary page, (before you click on Finalize Trip), your car/hotel booking is displayed. 2. Click on Book Another Car/Room at this Location. 3. Select the car/room type, click on Add to Trip Plan, then assign this car rental/hotel room to Traveller 2. 4. Continue in this way for each car/hotel room required. Note:

To add a car or hotel you can display an existing trip and click on Add Car or Add Hotel.

Restrictions for multiple passenger bookings

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Multi-passenger bookings are not available for a Compare Flights and Trains request.

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You cannot change passenger names after you have confirmed the reservation.

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Although you can display and modify the trip, other travellers cannot. However, you can send the trip to other registered travellers so that they can view it in their Received Trips page.

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Any changes you make to the trip apply to all travellers.

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You cannot add or remove travellers. Once you have selected the number of travellers on the Search page, you cannot change it (unless you start afresh from the Search page).

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How to Request a Booking Proposal from a Travel Agency If available, you can request a booking proposal from a travel agency at any time during the search or booking process. This is useful for complex itineraries and air fares. In this case, your booking is handled 'offline' (outside the online reservation system). An email is sent to the travel agency with your booking request and the travel agency will return an email with a booking proposal (booking reference). You can then accept or reject the proposal. Steps to request a booking proposal from a travel agency: 1. From the Search For page on the Travel Planner tab, select the type of search you want to make (flight, hotel or car). Enter the dates, your destination, and select the trip reason, then request a search. 2. Review your search results proposed by the system, make your selection, add other reservations as required, such as a hotel or a car, then click on Request a Proposal from a Travel Agency. Note:

You can also request a proposal from a travel agency directly from the Search For page without requesting a search or making a selection first. In this case, you must enter all your trip details manually in the Trip Comments box of the Trip Request.

Note:

Depending on the setup of your online booking system, you may not be able to request train bookings in an offline booking request.

3. Fill in the Trip Request. For more information see How to Fill in a Trip Request on page 16. 4. Click on Submit. Note:

If trip approval is in place in your company, your trip is sent for approval when you accept a booking proposal from a travel agency.

Related Topics Display a Booking Proposal from a Travel Agency (if available) on page 23 Accept or Reject a Booking Proposal from a Travel Agency (if available) on page 24 Delete a Booking Proposal from a Travel Agency (if available) on page 25 Modify or Delete a Trip on page 24 Repeat a Planned, Past or Received Trip on page 25

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How to Fill in a Trip Request 1. Select the language, if different from the default language, in which you want to submit the request. 2. Optionally, enter a different trip name. 3. Specify if the request is urgent. 4. If not already displayed, select the trip date from the drop-down menu of the Date of Trip field. 5. Enter your trip details in the Trip Comments box. 6. Define the details of the trip for which you want to request a proposal. This is necessary if specific trip details (airport codes, flight numbers, hotel names, car company names, exact times, and so on) are not displayed in the Trip Details section of this request. You can also ask for multiple passenger bookings, for example. 7. In the Trip Details section de-select the elements that you don't want to send. 8. Click on Submit.

How to Apply an Unused e-Ticket to a Trip Note:

This feature is not available to all travellers.

You can apply an unused e-ticket to a new trip or when modifying or repeating a trip. You can apply only one unused ticket per trip. Steps to apply an unused e-ticket to a trip: 1. If it is available on the Flight Search Results or Faring pages of the Travel Planner, click on the Unused Ticket Available link to display the list of unused e-tickets that are available for you to reuse. For Quick Shopper, if it is available in the Unused Tickets Available section, click on the airline logo of the airline for which you want to display the available unused e-tickets. You can also click on the Unused Tickets Available icon, which is displayed in the individual search results. Depending on the set-up of your online booking system, you may also be able to select an unused e-ticket directly from a drop-down list in the Fares section of the Unused Ticket page. In this case the system calculates the price for your new trip with your unused ticket (original ticket price minus unused ticket price) for you. For faring details, click on the Show Details link. 2. Proceed with your booking. 3. When you finalize your trip: In the Method of Payment section on the Finish Trip page, if not already displayed, select the ticket number that you want to use as payment from the drop-down list of the Unused Tickets Bank field. You may also have to select a second method of payment. 4. Confirm your trip, or place it on hold (if allowed) if you don't want to make the reservation now. Note:

If trip approval is in place in your company, your trip is sent for approval when you confirm it.

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Chapter 2 Booking a Trip

How to Book More Services If available, you can access other ground transportation or travel-related services (taxi, limousine, bus services, etc.) through the online reservation system. To do this: From the More Services section on the Travel Planner tab, click on the link of the provider that you want to access. Some services are also directly accessible through the Rail, Hotel or Car section of the Travel Planner tab. You can also click on the Add Services link on the Trip Summary page before you finalize a trip or when you display a trip in the Travel Review tab. Note:

Trips that contain other ground transportation or travel-related services cannot be modified once the trip has been finalized, nor can they be used to repeat a trip. If you need to modify a trip, you must cancel the entire trip and book a new trip. Remember that this is only possible if all ground transportation or travel-related services in the booking allow cancellation.

Finalize Your Trip When you have chosen the travel components in your trip, there are a number of steps you are required to follow, depending on how the online reservation system has been configured in your company.

Justify an Out-of-Policy Booking You may be required to justify a booking that does not comply with company policy. If so, the system displays the Justification Required screen. You may need to justify out-of-policy flights, car rental, hotel or trains separately. If you have booked a trip with flights that requires an overnight stay, but you have not booked a hotel, you may also be asked to justify the reason for not booking a hotel. Select a reason code from the drop-down list in the Explanation field, then enter further information in the Comments field. Click on Save.

Request a Seat for a Flight A seat map display shows the layout of the aircraft cabin for a particular flight and class, and is used to facilitate seating requests. Seat maps are not available for all flights, and shuttle flights do not have assigned seats. Click on the Seat link from the Summary screen, to display an interactive seat map. Click on the seat that you want, then click on Save. At the time that you select a seat, your online reservation system invokes any frequent-flyer memberships that you have recorded, allowing you to select premium seating if permitted by your membership. The airline for that flight either confirms or rejects your selection (if the seat you selected is no longer available) when you have completed the booking process. Note:

If you are selecting seats for other passengers as well, select the name of the passenger, then click on the seat that you want. Do this for each passenger.

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You can display an aircraft's seat map from the flight search results pages (if available in your system). However, the seat map at this stage is for information only.

Request a Seat for a Train Click on the Seat Selection link from the Summary screen and choose your preferences, such as smoking or non-smoking, aisle or window. For multiple traveller bookings (when available), you can assign each traveller to a seat. For SNCF bookings the allocated seats will be close together. If you do not specify any seat preferences here, the travel preferences that you set in your profile will be used.

Agree to Purchase Conditions and Service Fee When you have made a booking, but before you can click on Finalize Trip, you must agree to the purchase conditions of the air fare. Click on Purchase Conditions in the flight summary to display the conditions of the fare, as determined by the airline. If it is activated on your system, you must also accept the service fee. Click on Finalize Trip to continue.

On the Finish Trip Screen Enter trip information, note to agent and note to car company Enter a trip name to help you identify it - you may need to modify it in the future. The note to agent (if available) allows you to communicate with the travel agent who services the bookings for your corporation. The text you enter will always be associated with your booking. The note to car company (if available) allows you to send a short message for any additional information that you wish to communicate to the car companies you have booked. Specify method of payment and delivery Method of payment Choose the appropriate method of payment for each type of booking from the drop-down lists, as advised by your travel administrator. â&#x20AC;˘

A hotel or car booking requires a payment guarantee.

â&#x20AC;˘

A booking fee refers to additional charges made by the travel agency to process the booking.

Note:

If you are not sure which method of payment to choose, consult your travel manager.

Method of delivery This determines how you will receive your airline or train travel documents (paper ticket or e-ticket). E-tickets are preferred by many airlines and agencies. If you choose an e-ticket, some airlines require you to present an identification document when you check in, to ensure you are the holder of the e-ticket. Specify the document type and enter its number. Examples: Passport and your passport number; frequent traveller card, number and expiry date.

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Chapter 2 Booking a Trip

Some airlines may charge a supplement if you choose a paper ticket when an eticket is available. If you select a traveller card identification, the expiration date may be required. Note:

When you finalize a trip for a web fare booking, the online reservation system may ask you to enter your low-cost airline user name and password. If you enter these details, the booking is made on the lowcost airline under your personal user account which enables you to retrieve the booking later directly from the airline's own website to make modifications.

Place trip on hold, Send for approval or Send now The final step is to specify what you want to do with your booking. The options depend on the settings for you travel community: •

Place trip on hold You can place reservations on hold if you are not sure whether you are going to travel. When you do this, the system displays a message with a deadline to confirm the trip. Otherwise, the online reservation system cancels the reservations automatically.

•

Send for approval If an approval is set up in your company, select this to send your trip to the approver. You may be able to choose the person's name from a drop-down list box. Your trip will be confirmed when it has been approved.

•

Send now If your trip does not require approval, you can confirm it immediately.

Select the option and click on Confirm. Note:

If notification is in place, an e-mail will be sent to a designated person with the details of your trip.

Note:

You can delete a trip from the Summary screen. Once you have completed a trip you can only delete travel elements from the trip; you can no longer delete it entirely. You cannot delete web fares.

Finalize Your Trip with Quick Shopper When you have chosen the travel components in your trip, there are a number of steps you are required to follow, depending on how the online reservation system has been configured in your company:

Justify an Out-of-Policy Booking You may be required to justify a booking that does not comply with company policy. If so, the system displays the Justification Required screen. You may need to justify out-of-policy flights, car rental or hotel bookings separately. If you have booked a trip with flights that requires an overnight stay, but you have not booked a hotel, you may also be asked to justify the reason for not booking a hotel. Select a reason code from the drop-down list in the Explanation field, then enter further information in the Comments field. Click on Save.

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Agree to Purchase Conditions, Terms of Room Rate, and Service Fee When you have made a booking, but before you can click on Finalize Trip, you must agree to the purchase conditions of the air fare, and, if activated, to the terms of the room rate. Click on Purchase Conditions in the flight summary to display the conditions of the fare, as determined by the airline, and on Terms of Room Rate, if applicable. If it is activated on your system, you must also accept the hotel terms service fee. Click on Finalize Trip to continue.

On the Finish Trip Screen Enter trip information and note to agent Enter a trip name to help you identify it - you may need to modify it in the future. The note to agent (if available) allows you to communicate with the travel agent who services the booking for your corporation. The text you enter will always be associated with your booking. Specify method of payment and delivery Method of payment Choose the appropriate method of payment for each type of booking from the drop-down lists, as advised by your travel administrator. â&#x20AC;˘

A hotel or car booking requires a payment guarantee.

â&#x20AC;˘

A booking fee refers to additional charges made by the travel agency to process the booking.

Note:

If you are not sure which method of payment to choose, consult your travel manager.

When you finalize a trip for a web fare booking, the online reservation system may ask you to enter your low-cost airline user name and password. If you enter these details, the booking is made on the lowcost airline under your personal user account which enables you to retrieve the booking later directly from the airline's own website to make modifications.

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Chapter 2 Booking a Trip

Place trip on hold, Send for approval or Send now The final step is to specify what you want to do with your booking. The options depend on the settings for you travel community: •

•

Send now If your trip does not require approval, you can confirm it immediately.

Select the option and click on Confirm. Note:

If notification is in place, an e-mail will be sent to a designated person with the details of your trip.

Add Flight, Add Car, Add Hotel Click on Add Flight, Add Car or Add Hotel to add another travel component to your trip. Note:

You can delete a trip from the Summary screen. Once you have completed a trip you can only delete travel elements from the trip; you can no longer delete it entirely. You cannot delete web fares.

Chapter 3

Managing Your Trips

What You Can Do With Existing Trips Display a Trip You can display a trip at any time. 1. Click on the Travel Review tab. 2. Click on Planned Trip, Past Trip or Received Trip. 3. Select the trip and click on Display. You can sort the display by each column that displays a sort icon under the column heading. Alternatively, you can enter the trip reference number in the Search Direct field on the left of the screen.

Display a Booking Proposal from a Travel Agency (if available) Click on the Travel Review tab. •

If the booking proposal is displayed in the Travel Review section, select the trip and click on Display.

•

If the booking is not displayed in the Travel Review section, enter the trip reference number in the Search Direct field on the left of the screen and click on Go.

Note:

When you have displayed a booking proposal once in the online reservation system, you can display it like any other booking made in the system.

Check if Your Trip Has Been Approved Your company may require that your trip is approved by a supervisor or travel manager before your online reservation system can confirm your travel arrangements. This requirement may apply to all travel, or only to travel that is out of policy. The online reservation system sends you an e-mail when your trip is approved or rejected. •

If your trip is approved, you take no further action.

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•

If your trip is rejected, the travel approver should explain why he or she has rejected it. For example, you may have booked a hotel that is out of policy. You must modify your trip and resubmit it for approval.

•

If your trip is rejected and cancelled, your reservations have been cancelled. If you still need to travel, you must create a new trip request and submit it for approval.

Confirm a Trip That You Have Placed on Hold If you have booked a trip but placed it on hold (instead of confirming), you must confirm it when you are sure that you will travel. Remember that each trip has a deadline for confirmation, after which it is automatically deleted. Display the trip, then click on Submit.

Accept or Reject a Booking Proposal from a Travel Agency (if available) To accept a booking proposal from a travel agency: 1. Display the booking proposal in the Planned or Past Trips (for past dates) section of the Travel Review tab. 2. Click on Accept. 3. Optionally, click on the Add Hotel or Add Car links to add a hotel or car booking. 4. Finalize the trip: specify the method of payment and delivery for tickets. (See Finalize Your Trip on page 17.) 5. Confirm your trip, or place it on hold (if allowed) if you don't want to make the reservation now. To reject a booking proposal from a travel agency: 1. Display the booking proposal in the Planned or Past Trips (for past dates) section of the Travel Review tab. 2. Click on Reject. 3. Add a notification to your rejection to explain the modifications needed, and click on Continue.

Modify or Delete a Trip When you have created and finalized a trip, you can modify it or delete it. Your administrator decides what type of modifications and deletions you can make. To modify a trip: •

Display the trip (if not already displayed) and click on Modify. Note:

•

If available, click on the link Request a Proposal from a Travel Agency. Enter the details of your trip modification in the Trip Comments box of the Trip Request, then click on Submit.

To modify a travel segment, enter the new date or destination.

To delete a travel segment, select the Delete check box.

To add a travel segment, click on Add Segment.

Click on Continue.

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Chapter 3 Managing Your Trips

To delete a trip, display the trip (if not already displayed) and click on Delete Trip. Note:

You cannot delete bookings for web fares using the online reservation system.

Delete a Booking Proposal from a Travel Agency (if available) To delete a booking proposal from a travel agency: 1. Display the booking proposal in the Planned or Past Trips (for past dates) section of the Travel Review tab. 2. Click on Delete Trip. Note:

When you delete a booking proposal, the travel agency is not notified.

Repeat a Planned, Past or Received Trip You can use an existing trip as a template, and repeat it to create another, similar trip. The template can be a trip you have created yourself, or one that has been sent to you by another traveller, in which case it is called a received trip. In the Travel Review section, click on the Travel Review tab and on Planned Trip, Past Trip or Received Trip to find the trip you want to use as a template. Then follow these steps. If you are on a trip summary or on the Arranged Trips screen, follow these steps: 1. Select a trip (if not already selected) and click on Repeat, or click on Display then on Repeat. 2. Select the travel segments you want to repeat. 3. Change the dates if necessary. Note:

If available, click on the link Request a Proposal from a Travel Agency, fill in the Trip Request (see How to Request a Booking Proposal from a Travel Agency on page 15), and click on Submit.

4. Click on Continue, then proceed with the booking. Note:

If your car reservation in the previous trip included special equipment, the special equipment request is not applied to the new trip.

Send a Trip to Another Traveler You can send a trip to another traveller, who can then use this trip as a template and repeat it for him or herself. 1. Display the trip. 2. Click on Management Options. 3. Click on Forward. 4. Select the traveller or travellers in the Traveler Lookup window, and click on Send.

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Ask Someone Else to Book Your Trip At any time during the booking process you can request that another person books a trip for you. If you have already selected trip elements using the online reservation system these details are automatically included in your trip request. 1. Click on Have Someone Else Complete Your Trip at the bottom of the screen. The system displays the Trip Request screen, where you can specify what type of trip you require. Here are some tips: -

Ensure that you select Urgent if the trip has to be booked soon.

Select the trip departure date in the Date of Trip fields.

In the Comments section, ensure that you include all of the following details so that the arranger has enough information to complete your booking: The destination Whether you require flights, hotel, car or train The return date Any other special instructions.

2. Click on Submit. The people listed in the Primary Arranger and Secondary Arranger drop-down lists have been designated as travel arrangers in your company. The people that you select will receive an e-mail with a request to create your trip.

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Chapter 4

Information for Travel Arrangers

Book a Trip for Another Traveller A travel arranger can book a trip for another traveller.

Types of Travel Arranger The following types of travel arranger can exist: •

Principal travel arranger You are given this role by your system administrator. This enables you to make travel arrangements for any user in the community, and your searches for flights, hotels, and rental cars are not bound by the policies imposed on that user. (Note, however, that any required approvals are still imposed on the arrangements that you make.) The user makes the request via the online reservation system, and the request comes to you by e-mail.

•

Travel arranger You are given this role by your system administrator. It enables you to make travel arrangements for any user in the community, but your searches for flights, hotels, and rental cars are bound by the policies imposed on that user. The user makes the request via the online reservation system, and the request comes to you by e-mail.

•

Nominated travel arranger You can be given this role by any user in your travel community. This enables you to make travel arrangements for that user, but you are bound by the travel policies imposed on the user. Also, the user must contact you directly with the request (for example, by phone, e-mail, or in person).

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Book a Trip for a Registered Traveller A registered traveller is someone who has a user account and profile in the online reservation system. In the Travel Arranger section of the Home tab, click on Search next to Select the Traveller for Whom you Intend to Arrange a Trip. If you are in the Traveler Arranger pop-up window, select Arrange a New Trip for a Registered Traveller and click on Search. 1. In the Traveller Lookup window, search for and select the traveller, then click on Confirm. 2. Make the booking as usual. Note:

If available, click on the link Request a Proposal from a Travel Agency, fill in the Trip Request (see How to Request a Booking Proposal from a Travel Agency on page 15), and click on Submit.

3. A system message at the top of the screen informs you that you are making a booking for the selected person. 4. On the Finish Trip screen, the name and details of the traveller are displayed from the traveller's profile. Enter the remaining information and confirm the trip. 5. To return to your own home page, click on Here on the top right of the screen.

Book a Trip for a Guest Traveller A guest traveller is a person who does not have a user profile stored in the online reservation system; for example, a consultant or interviewee whose trip is arranged and paid for by the corporation. A community has a single guest profile (created by the system administrator), which contains generic data about the guest, such as method of payment and method of delivery. It does not include a person's name: the name of the traveller must be added to each trip request. In the Travel Arranger section of the Home tab, select Arrange a Trip for a Guest Traveller, and click on Search. If you are in the Traveler Arranger pop-up window, select Arrange a New Trip for a Guest Traveller, select a community and click on Search. A system message at the top of the screen informs you that you are making a booking for a guest. 1. Make the booking as usual. Note:

If available, click on the link Request a Proposal from a Travel Agency, fill in the Trip Request (see How to Request a Booking Proposal from a Travel Agency on page 15), and click on Submit.

2. On the Finish Trip screen, enter the name of the guest traveller. 3. To return to your own home page, click on Here on the top right of the screen.

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Chapter 4 Information for Travel Arrangers

Review Arranged Trips A travel arranger or principal travel arranger can review all the trips that he has arranged for other travellers of the community he is currently logged-on to and its child communities. The four last (not past) trips that he has arranged are displayed in the Arranged Trips part of the Travel Arranger section of the Home page. To review a trip that is displayed in the Arranged Trips section of the Home page, click on the trip that you want to review. If more than four arranged trips exist, click on More to display a list of all the trips that you have arranged for other travellers. The trips are displayed on the Arranged Trips screen of the Travel Review section.

Review Arranged Trips from the Arranged Trips Section of the Home Page When you select a trip from the Arranged Trips section of the Home page, a trip summary is displayed. A system message at the top of the screen informs you that you are planning a trip for the selected person. From this page you can modify, delete or repeat a trip.

Review Arranged Trips from the Arranged Trips Screen of the Travel Review Section When you click on More, a list of all the planned (not past) trips that you have arranged for other travellers is displayed on the Arranged Trips screen of the Travel Review section. The trips are sorted by departure date with the most current date on the top of the list. From this screen you can search for trips, display or repeat a trip, or arrange new trips. Search for Trips You can search for trips by entering and/or selecting specific search criteria in the upper portion of the list. Then click on Search. The search results are sorted by departure date with the most current date on the top of the list. To sort the list by column, click on in the column header. Repeat a Trip To repeat a trip from the list, select the trip and click on Repeat. Display a Trip To display a trip from the list, select it and click on Display. From the trip summary that is displayed you can modify, delete or repeat a trip. A system message at the top of the screen informs you that you are planning a trip for the selected person. Arrange a Trip If you want to arrange a trip from the Arranged Trips screen, click on Arrange a Trip for Another Traveller. For more information on how to arrange a trip for another traveller, see Book a Trip for Another Traveller on page 27.

Chapter 5

Information for Travel Approvers

Process Trip Requests This page is for travel approvers only.

Overview of Notification and Approval Notification Your company may require that your online reservation system provide notification to a designated individual in your organization whenever an employee makes travel plans. Notification is for information only - there is no action required for the trip to be processed. Approval The company may require that travel plans receive explicit approval before reservations can be confirmed. In either case, the notification or approval requirement may apply to all travel or only to travel that falls outside company travel policy â&#x20AC;&#x201D; for example, by exceeding a certain cost threshold. Note:

Web fares are not affected by the notification or approval process. These flights must be confirmed and paid for at booking time, and can only be modified using the airline's website.

Note:

If immediate ticketing has been enabled, the approval process does not apply to flights that require immediate ticketing, and a notification message is sent to the approver.

Process Trip Requests You will receive an e-mail each time a trip requires your approval. On the Pending Trips section on the home page, a list of trips requiring your is displayed, with an expiry date for each trip. It is important that you process the trip before this date as the booking may be automatically cancelled. You can also display trips for approval by clicking on Trip Approval in the Travel Review tab. 1. Click on a trip to display it. 2. Select Approve, Reject or Reject and Cancel on the bottom right of the screen, then click on Continue. 3. You can optionally add some text to justify your decision. This will be included in the e-mail sent to the traveller when a trip has been processed by the approver.

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4. Optionally, if you are authorised, you can modify the cost centres and/or custom fields, if they are modifiable. 5. Click on Continue. If you choose Reject, the trip is not cancelled, and the traveller must modify it and resubmit it for approval. For example, if a traveller has chosen an out-of-policy hotel you may ask him or her to make a new hotel reservation only (and the flights do not need to be rebooked). If you are the department contact, you will only receive e-mails about trips that require approval if the trip has not been processed by the designated approver. You can either process the approval requests yourself or ensure that the designated approvers are doing their job.

When You Are Out Of The Office 1. Before you leave, display the Personal section of your profile. 2. Select the Out of Office option. 3. Select a designated approver in the field below Out of Office. This is an alternate approver who will process trip approval requests in your absence. 4. Remember to clear the Out of Office option when you return.

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Chapter 6

Other Information

Configure Your Internet Browser Using the Right Browser In order to use your online reservation system, you need one of the following browsers running on a compatible version of the Windows operating system: •

Microsoft Internet Explorer version 5.5 or higher

•

Safari 1.2.4 and 1.2.3

•

Minimum system requirements for Safari: Mac OS X 10.3.6

Safari is supported with limitations

Mozilla Firefox version 2.0 or 3.0

For best results when using your online reservation system, use a screen resolution of 1024 x 768. Tip:

For optimum performance, you should have only one instance of Amadeus e-Travel Management running at a time. Avoid logging into several Amadeus e-Travel Management sites and keeping them open in multiple browser sessions.

Note:

Running more than one session within a single browser is not supported by Amadeus e-Travel Management.

Configuring Your Browser To work correctly with your online reservation system, your browser needs to refresh pages at every visit. How you arrange that depends on whether you are using Microsoft Internet Explorer, Netscape Communicator, or other browsers.

Troubleshooting Problems Blue displays in Netscape — If a Quick Start search produces a blue tabular display, use the browser's Privacy and Security preferences to turn off the TSL setting of the SSL parameter. Other issues — If you encounter other browser problems, check that: •

Your browser accepts "cookies" from Internet sites. A cookie is a small amount of information that a web server places on your hard disk. To log into your online reservation system, you need to allow your web browser to accept cookies.

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If you are concerned about accepting cookies on your computer, you can specify that the browser display an alert before placing a cookie on your computer. In this way, you can accept cookies that you need while preventing the use of cookies by web servers that you do not trust. â&#x20AC;˘

The browser is using Secure Sockets Layer (SSL). SSL technology enables personal information to be sent securely over the Internet while helping to ensure private, authenticated, and encrypted communication.

Note:

Use the buttons and links within the online reservation system to navigate between the pages in the system. Do not use your browser's Back button.

Login and Passwords Log in to Another Travel Community If permitted by the administrator, you may be able to log in to another travel community. Different travel communities can have different travel policies, allowing you to book travel that you could not book in your home community. To do this, enter your user name and password, select Log in to a Community Other Than Your Home Community and click on Login. Follow the instructions on screen to choose the new community.

Retrieve Your Password If You Have Forgotten It If you have forgotten your password, enter your user name and click on Retrieve Password. Your password will be sent to your e-mail address. If you do not receive the e-mail or cannot remember your user name, contact your administrator. The administrator can help you ensure that you are using the correct user name and password.

Locked Password Your company may implement a security feature that locks your online reservation system account after a certain number of login attempts with an incorrect password. If this feature is in place and you exceed the maximum number of login attempts with an erroneous password, you can: Contact your system administrator to get the account unlocked. Your system administrator will then e-mail a new login password, which you will need to change the next time you log in successfully. Wait for the account to unlock automatically. The interval until the account becomes unlocked is specified in the message displayed by the reservation system when you try to log in to the locked account. Note that if you specify an incorrect password on the first login attempt after the account is unlocked, the account will immediately be locked again. Note:

Your travel arranger can still log in to your online reservation system and make travel arrangements for you even while your own account is locked out.

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Index

Add car, 19 Add flight, 19 Add hotel, 19 Approval, 23, 31 Approver, 31 Arranger, 26, 27, 29

B Book, 5, 11, 13, 17, 26, 27 Booking proposal accept, 23 display, 23 reject, 23 request, 15, 27 Browser, 33

C Cancel, 17, 23 Car rental, 5 Community, 1 Confirm a trip, 23

D Delete a trip, 23 Delivery, 17, 19 Display a trip, 23 Display profile, 2

F FareAnalyzer, 5 Finalize a trip, 17, 19 Flights, 5

M Method of delivery, 2, 17, 19 Method of payment, 2, 17, 19 Modify a trip, 23 Modify profile, 2 More Services, 17 Multiple passenger bookings, 13

N Notification, 31

O On hold, 17, 23 Out of office, 2, 31

P Password, 34 Payment, 2, 17, 19 Planner, 5 Point of interest, 5 Preferences, 2 Profile, 2 Proposal, 15

Q Quick Shopper, 11 Quick Start, 5

Reject, 23 Rental, 5 Repeat a trip, 23 Request, 16, 31 Review a trip, 23, 29

Help, 1 Hotel, 5

G Guest traveller, 27

J Justify a booking, 17

Search by Fare, 5 Search by Schedule, 5 Seat request, 17 Send a trip, 23 Send for approval, 17

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Train, 5 Travel Approver, 31 Travel Arranger, 26, 27, 29 Travel Planner, 5 Trip Request, 16, 31

Unused Ticket, 16

W Web fares, 5

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