TYPE OF PROCEDURE: ROUTINE……………………….. PLANNED…………………... UNSCHEDULED……………………….. SPECIAL………………………….
CONFIDENTIAL
FIRE RISK ANNOUNCEMENT OF DANGER OF FIRE
NO
EFFECT THEIR IMPLEMENTATION
YES
Manual and automatic measures to prevent spread and to fight the fire
WERE ALL SECURITY PROCEDURES CONSIDERED?
Identification of the location, description and seriousness of the incident
Storage of chemical and inflammable substances
Analysis of wind direction and strength / toxicity
Shut off gas supply and/or any other chemical sources
Partial evacuation and isolation of adjacent areas or general evacuation of the Fan Park and/or Portuguese Pavilion
If the automatic fire detection system functions belatedly or fails – there are qualified personnel to observe and report in real time
Re-distribute and/or evacuate spectators to ensure that no overcrowded areas exist
Notify, inform and provide assistance to the emergency services
Clear areas to permit the unobstructed circulation of the emergency services
Ensure unobstructed access to water supply points
Distribution of additional Stewards in the affected areas and providing Stewards that are specialised in fire fighting
CONFIDENTIAL
TYPE OF PROCEDURE: ROUTINE……………………….. PLANNED…………………... UNSCHEDULED……………………….. SPECIAL………………………….
CONFIDENTIAL
BOMB THREAT OR SUSPECT OBJECT ANNOUNCEMENT OF BOMB THREAT OR DISCOVERY OF SUSPECT OBJECT
NO
EFFECT THEIR IMPLEMENTATION
YES
Await the intervention of Bomb Disposal Squads
WERE ALL SECURITY PROCEDURES CONSIDERED?
Identification and description of the location of the suspect object
Evacuate the area and do not allow any unaccredited personnel to inspect the object
Distribution of additional Crowd Control in adjacent areas in order to prevent unauthorised persons from approaching the area
Do not use any means of communication via radio or with equipment that emits radio frequencies
Partial evacuation and isolation of adjacent areas or general evacuation of the Fan Park and/or Portuguese Pavilion
Establish immediate lines of communication between the Safety and Security Coordinator, the official in charge of the Fan Park’s safety and security and the police commander. Notify the police in compliance with established procedures
Clear areas to permit the unobstructed circulation of the security forces and services
CONFIDENTIAL
TYPE OF PROCEDURE: ROUTINE……………………….. PLANNED…………………... UNSCHEDULED……………………….. SPECIAL………………………….
CONFIDENTIAL
DANGER OF DAMAGE TO THE INFRASTRUCTURES ANNOUNCEMENT OF DEFECT OR DAMAGE TO FAN PARK AND/OR PORTUGUES PAVILION’S INFRASTRUCTURE
NO
EFFECT THEIR IMPLEMENTATION
YES
Await the intervention of the emergency and civil protection services
WERE ALL SECURITY PROCEDURES CONSIDERED?
Identification of the damage or defect
Immediate inspection of the damage or defect
Distribution of additional Stewards in adjacent areas in order to prevent unauthorised persons from approaching the area
Inform the fire services on site to effect the respective cut off of gas, electricity and water supplies, etc., in order to temporarily ensure that the area has a certain degree of safety
Partial evacuation and isolation of adjacent areas or general evacuation of the Fan Park and/or Portuguese Pavilion
Establish immediate lines of communication between the Safety and Security Coordinator, the official in charge of the Fan Park’s safety and security, the police commander and those in charge of the emergency services. Notify the civil protection and emergency services
Ensure that the affected area is not used until its respective repair and consequent authorisation for use by the competent authorities
CONFIDENTIAL
TYPE OF PROCEDURE: ROUTINE……………………….. PLANNED…………………... UNSCHEDULED……………………….. SPECIAL………………………….
CONFIDENTIAL
GAS LEAK OR CHEMICAL INCIDENT NO ANNOUNCEMENT OF GAS LEAK OR CHEMICAL INCIDENT
EFFECT THEIR IMPLEMENTATION
WERE ALL SECURITY PROCEDURES CONSIDERED? YES
Analysis of wind direction and strength / toxicity
Identification of location and description of the seriousness of the incident
Distribution of additional Stewards in adjacent areas in order to prevent unauthorised persons from approaching the area
Inform the fire services on site to effect the respective cut off of gas, electricity and water supplies, etc., in order to temporarily ensure that the area has a certain degree of safety
Partial evacuation and isolation of adjacent areas or general evacuation of the Fan Park and/or Portuguese Pavilion
Establish immediate lines of communication between the Safety and Security Coordinator, the official in charge of the Fan Park’s safety and security, the police commander and those in charge of the emergency services Notify the civil protection and emergency services
Inform visitors that they must extinguish all cigarettes and not use any other objects that may be a source of heat
CONFIDENTIAL
Await the intervention of the emergency and civil protection services
TYPE OF PROCEDURE: ROUTINE……………………….. PLANNED…………………... UNSCHEDULED……………………….. SPECIAL………………………….
CONFIDENTIAL
POWER FAILURE OR CUT ANNOUNCEMENT OF POWER FAILURE OR POWER CUT
NO
EFFECT THEIR IMPLEMENTATION EFFECT THEIR IMPLEMENTATION
YES
Manual and automatic measures to re-establish power supply
WERE ALL SECURITY PROCEDURES CONSIDERED?
If the entrance gates have still not opened: Delay their opening until power returns
Immediately contact the electricians on service
If the entrance gates have opened but the animations and/or Giant Screen broadcasts have not yet commenced: Consider their closure until the power is back on
Use alternative means of communications with the spectators and inform them of the situation
If the power cannot be re-established: Evaluate if it is safe to continue the Fan Park operations
If power cannot be re-established: Inform safety personnel, police and spectators on procedures for the evacuation of the Fan Park and/or Portuguese Pavilion
If the lights fail: Escort the Fans to safe and secure area
Open all of the emergency exits
Use the Fan Support to aid the spectators in the evacuation of the Fan Park and/or Portuguese Pavilion
Turn on the emergency lighting
CONFIDENTIAL
TYPE OF PROCEDURE: ROUTINE……………………….. PLANNED…………………... UNSCHEDULED……………………….. SPECIAL………………………….
CONFIDENTIAL
FAULT IN THE ACCESS CONTROL SYSTEM ANNOUNCEMENT OR DETECTION OF SYSTEM FAULT
NO
EFFECT THEIR IMPLEMENTATION
YES
Manual and automatic measures to count and control entry of spectators
WERE ALL SECURITY PROCEDURES CONSIDERED?
Check the number of persons that have already entered
Prepare for manual counting
If the fault is only in the control room display: Recover the information from the system backup, in order to keep the control room updated
Plan for the closure of all the turnstiles until an alternative counting system for all the entrance gate is arranged
If the system completely fails: Provide information regarding the number of spectators that may still enter the Fan Park, Hall of Fame and/or Portuguese Pavilion
Close the gates for the general public as soon as the Fan Park capacity is reached
Immediately contact the technicians responsible for the system
CONFIDENTIAL
TYPE OF PROCEDURE: ROUTINE……………………….. PLANNED…………………... UNSCHEDULED……………………….. SPECIAL………………………….
CONFIDENTIAL
FAULT IN THE CLOSED CIRCUIT TELEVISION SYSTEM - CCTV ANNOUNCEMENT OR DETECTION OF SYSTEM FAULT
NO
EFFECT THEIR IMPLEMENTATION
YES
Manual and automatic measures to make the system fully operational again
WERE ALL SECURITY PROCEDURES CONSIDERED?
Immediately contact the technicians responsible for the system
If the system is not fully restored : Consult with the police commander on whether security and public order may be affected
CONFIDENTIAL
TYPE OF PROCEDURE: ROUTINE……………………….. PLANNED…………………... UNSCHEDULED……………………….. SPECIAL………………………….
CONFIDENTIAL
FAULT IN THE SOUND SYSTEM ANNOUNCEMENT OR DETECTION OF SYSTEM FAULT
NO
EFFECT THEIR IMPLEMENTATION
YES
Manual and automatic measures to make the system fully operational again
WERE ALL SECURITY PROCEDURES CONSIDERED?
Evaluate and decide on: the continuation, cancellation or termination of the broadcasts and/or on stage activities
Use the Giant Screens
Supply megaphones to the Fan Support in the affected areas
Immediately contact the technicians responsible for the system
If the system is not fully restored: Consult with the police commander on whether security and public order may be affected
Ensure coordination between the head of safety and the police commander regarding the drawing up of emergency messages
Instruct the Fan Support in preestablished messages for the spectators
CONFIDENTIAL
TYPE OF PROCEDURE: ROUTINE……………………….. PLANNED…………………... UNSCHEDULED……………………….. SPECIAL………………………….
CONFIDENTIAL
FAULT IN THE GIANT SCREENS ANNOUNCEMENT OR DETECTION OF SYSTEM FAULT
NO
EFFECT THEIR IMPLEMENTATION
YES
Manual and automatic measures to make the system fully operational again
WERE ALL SECURITY PROCEDURES CONSIDERED?
Immediately contact the technicians responsible for the system
If the Main Giant Screen or both screens cannot be fully restored: Consult with the police commander on whether security and public order may be affected
In case the small Giant Screen cannot be restored Consult with the police commander and consider moving fans to the Giant screen area
CONFIDENTIAL
TYPE OF PROCEDURE: ROUTINE……………………….. PLANNED…………………... UNSCHEDULED……………………….. SPECIAL………………………….
CONFIDENTIAL
FAULT IN THE WALKIE-TALKIE SYSTEM ANNOUNCEMENT OR DETECTION OF SYSTEM FAULT
NO
EFFECT THEIR IMPLEMENTATION
YES
Manual and automatic measures to make the system fully operational again
WERE ALL SECURITY PROCEDURES CONSIDERED?
Use alternative means of communication, such as GSM. Important numbers must be communicated to the relevant people
Immediately contact the technicians responsible for the system
Use the Fan Support to transmit messages
Use a channel from another radio communications network that is in use
Use any telephone within the Fan Park and/or Portuguese Pavilion
Use police officers to transmit messages
Use the Giant Screens
CONFIDENTIAL
TYPE OF PROCEDURE: ROUTINE……………………….. PLANNED…………………... UNSCHEDULED……………………….. SPECIAL………………………….
CONFIDENTIAL
FAULT IN THE TELEPHONE SYSTEMS
ANNOUNCEMENT OR DETECTION OF SYSTEM FAULT
NO
EFFECT THEIR IMPLEMENTATION
YES
Manual and automatic measures to make the system fully operational again
WERE ALL SECURITY PROCEDURES CONSIDERED?
Use alternative means of communication, namely the radio system
Immediately contact the technicians responsible for the system
Use the Fan Support and police officers to transmit messages
Use the electronic information screen
CONFIDENTIAL
TYPE OF PROCEDURE: ROUTINE……………………….. PLANNED…………………... UNSCHEDULED……………………….. SPECIAL………………………….
CONFIDENTIAL
DANGER OF CROWD PRESSURE OR CRUSHING ANNOUNCEMENT OR DETECTION OF INCIDENT
NO
EFFECT THEIR IMPLEMENTATION
YES
Re-establish order with the support of the police
WERE ALL SECURITY PROCEDURES CONSIDERED?
Place Fan Support to monitor the crowd density
Immediately contact the emergency services
If there is overcrowding: Use the Fan Support and sound system to redistribute the visitors
Bring into operation the emergency medical services and the police
If there are signs of unrest, danger of crushing or crowd pressure, which may cause a serious incident: Place stewards and police in the most affected areas
If the equilibrium is not rapidly reestablished: Possible evacuation of the Fan Park and/or Portuguese Pavilion and declaration of a state of emergency
If crushing occurs: Evacuation of the visitors
CONFIDENTIAL
TYPE OF PROCEDURE: ROUTINE……………………….. PLANNED…………………... UNSCHEDULED……………………….. SPECIAL………………………….
CONFIDENTIAL
DELAY IN THE ENTRY OF SPECTATORS INTO THE FAN PARK PRIOR TO THE GIANT SCREEN BROADCASTS ANNOUNCEMENT OF DELAY OR LATE START
NO
EFFECT THEIR IMPLEMENTATION
YES
Start the game as soon as such is authorised
WERE ALL SECURITY PROCEDURES CONSIDERED?
Possible decision to delay the start of the broadcasts on the Giant Screens (- slightly deferred transmission)
Guarantee coordination between the head of security and the police commander
Control the queues so as not to permit pressure and conflicts at the gates
If the start of the broadcasts is delayed: Provide information to the spectators inside and outside of the Fan Park and/or Portuguese Pavilion
CONFIDENTIAL
TYPE OF PROCEDURE: ROUTINE……………………….. PLANNED…………………... UNSCHEDULED……………………….. SPECIAL………………………….
CONFIDENTIAL
SPECTATOR PRESSURE OUTSIDE OF THE FAN PARK ANNOUNCEMENT OR DETECTION OF INCIDENT
NO
EFFECT THEIR IMPLEMENTATION
YES
Re-establish public order with the support of the police
WERE ALL SECURITY PROCEDURES CONSIDERED?
Permanently monitor the number of spectators outside of the Fan Park
Guarantee coordination between the head of security and the police commander
Close the entrances if the maximum capacity of the Fan Park is reached
Permanently inform those outside the Fan Park about the remaining capacity inside the Fan Park and/or estimated queuing times to get into the Fan Park by verbal information, information boards at the Box Office and at the corridors, PT Fan Park telephone hotline, RDP radio announcements, etceteras.
Control the movement of spectators in order to avoid the build up of pressure and possible crushing
Maintain external control until the visitors have dispersed
Monitor the spectators, inside the Fan Park, in order to ensure that these areas do not become overcrowded
CONFIDENTIAL
TYPE OF PROCEDURE: ROUTINE……………………….. PLANNED…………………... UNSCHEDULED……………………….. SPECIAL………………………….
CONFIDENTIAL
ALTERATION TO STATE OF PUBLIC ORDER INSIDE THE FAN PARK ANNOUNCEMENT OR DETECTION OF INCIDENT
NO
EFFECT THEIR IMPLEMENTATION
YES
Re-establish public order with the support of the police
WERE ALL SECURITY PROCEDURES CONSIDERED?
Weigh up the possibility of and scale of the intervention
Guarantee coordination between the head of security and the police commander
Assess the means to be used in the intervention
Plan for the interruption of the Fan Park operations and the declaration of a state of emergency
Decide who shall intervene
Plan for the police to take partial or full control of operations in the Fan Park and/or Portuguese Pavilion
Prepare the areas to which those arrested must be taken
Restoration of security carried out by those responsible for security in the Fan Park and/or Portuguese Pavilion
Allocate new Fan Support to prevent further disorder
Film and record all details of the incident(s) for the purposes of evidence
CONFIDENTIAL
TYPE OF PROCEDURE: ROUTINE……………………….. PLANNED…………………... UNSCHEDULED……………………….. SPECIAL………………………….
CONFIDENTIAL
LARGE-SCALE FORGERY OF TICKETS ANNOUNCEMENT OR DETECTION OF FORGERIES
NO
EFFECT THEIR IMPLEMENTATION
YES
Take the most suitable measures in order to settle the incident
WERE ALL SECURITY PROCEDURES CONSIDERED?
Confiscate the forged tickets
Assess the scale of the problem
Establish a line of communication with the person in charge of ticketing
Urge the taking of measures in order to reduce numbers in the Fan Park
Inform spectators of the existence of forged tickets
Inform the turnstile operators, the stewards and the police of the existence of forged tickets and provide a description of the same
Alert the police to the possibility of an alteration to the state of public order
Effect the closure of the turnstiles
Guarantee coordination between the head of security and the police commander
CONFIDENTIAL
TYPE OF PROCEDURE: ROUTINE……………………….. PLANNED…………………... UNSCHEDULED……………………….. SPECIAL………………………….
CONFIDENTIAL
EMERGENCY EVACUATION NO ANNOUNCEMENT OF EMERGENCY EVACUATION
EFFECT THEIR IMPLEMENTATION
WERE ALL SECURITY PROCEDURES CONSIDERED? Evacuate the spectators YES
Use code words to describe an emergency evacuation
Guarantee coordination between the head of security and the police commander
Guarantee emergency exits
Plan for the police to take total control of operations
Evaluate the need for a total or partial evacuation
Contact and inform all the emergency services
Arrange for assistance to visitors with special limitations
Ensure the access and circulation of emergency vehicles
Pay special attention UEFA VIP’s, Sponsor Guests and Journalists
Carefully examine the procedures to be taken upon the re-establishment of the status quo
CONFIDENTIAL
TYPE OF PROCEDURE: ROUTINE……………………….. PLANNED…………………... UNSCHEDULED……………………….. SPECIAL………………………….
CONFIDENTIAL
INTERRUPTION OF THE GAMES (DRAFT PROPOSAL) (
ANNOUNCEMENT OF THE INTERRUPTION
NO
EFFECT THEIR IMPLEMENTATION
YES
Take the most suitable measures in order to settle the incident
WERE ALL SECURITY PROCEDURES CONSIDERED?
If the visitors have not yet entered the Fan Park: Inform the visitors through all available channels, including Fan Support, information boards, PT Telephone hotline, Radio broadcasts Visitors already in the Park Inform the visitors through the Giant Screen, sound system and Fan Support
Consider the necessity to change to overall Fan Park programme, especially the main stage activities
Guarantee coordination between the head of security and the police commander. Consider the option to terminate the Fan Park operations if this might lead to crowd control issues
Inform the Box Office and Gate operators, the Fan Support, Sponsors and the police
CONFIDENTIAL
TYPE OF PROCEDURE: ROUTINE……………………….. PLANNED…………………... UNSCHEDULED……………………….. SPECIAL………………………….
CONFIDENTIAL
CANCELLATION OF THE GAMES ON MATCH DAYS BEFORE 13.30 HOURS (DRAFT PROPOSAL) (
ANNOUNCEMENT OF THE CANCELLATION
NO
EFFECT THEIR IMPLEMENTATION
YES
Take the most suitable measures in order to settle the incident
WERE ALL SECURITY PROCEDURES CONSIDERED?
Fan Park will remain closed Inform visitors through all means of available information, especially general media.
Guarantee coordination between the head of security, the police commander, emergency operations and tournament operations
Inform the Box Office, Gate operators, Fan Support, Sponsors and the police
CONFIDENTIAL
TYPE OF PROCEDURE: ROUTINE……………………….. PLANNED…………………... UNSCHEDULED……………………….. SPECIAL………………………….
CONFIDENTIAL
CANCELLATION OF THE GAMES ON MATCH DAYS AFTER 13.30 HOURS (DRAFT PROPOSAL) (
ANNOUNCEMENT OF THE CANCELLATION
NO
EFFECT THEIR IMPLEMENTATION
YES
Take the most suitable measures in order to settle the incident
WERE ALL SECURITY PROCEDURES CONSIDERED?
If the visitors have not yet entered the Fan Park: Inform the visitors through all available channels, including Fan Support, information boards, PT Telephone hotline, Radio broadcasts Visitors already in the Park Inform the visitors through the Giant Screen, sound system and Fan Support
Consider the necessity to change to overall Fan Park programme, especially the main stage activities
Guarantee coordination between the head of security and the police commander. Consider the option to terminate the Fan Park operations if this might lead to crowd control issues
Inform the Box Office and Gate operators, the Fan Support, Sponsors and the police
CONFIDENTIAL
TYPE OF PROCEDURE: ROUTINE……………………….. PLANNED…………………... UNSCHEDULED……………………….. SPECIAL………………………….
CONFIDENTIAL
SECURITY DEVELOPMENTS OUTSIDE THE FAN PARK THAT MIGHT IMPACT SAFETY & SECURITY INSIDE THE FAN PARK (DRAFT PROPOSAL) ANNOUNCEMENT OF POTENTIAL THREATS
NO
EFFECT THEIR IMPLEMENTATION
YES
Re-establish public order with the support of the police
WERE ALL SECURITY PROCEDURES CONSIDERED?
Weigh up the possibility of and scale of the intervention
Guarantee coordination between the head of security and the police commander
Assess the means to be used in the intervention
Plan for the interruption and/or cancellation of the Fan Park operations
Decide who shall intervene
If Tournament Security recommends not transmitting broadcasts on the Giant Screens prior to opening, the Fan Park operations will be cancelled
Coordination between head of security Fan Park, head of security buffer zone, Tournament security and Police Commander on an ongoing basis
All relevant parties to be involved
CONFIDENTIAL
TYPE OF PROCEDURE: ROUTINE……………………….. PLANNED…………………... UNSCHEDULED……………………….. SPECIAL………………………….
CONFIDENTIAL
HAZARDOUS WEATHER CONDITIONS (HWC) (DRAFT PROPOSAL) ( HAZARDOUS WEATHER CONDITION BEING DEFINED AS WEATHER CONDITION THAT MIGHT ENDANGER THE SAFE & SECURE OPERATION OF THE FAN PARK ACTIVITIES (PARTLY OR ENTIRELY) AND/OR THE WELLBEING OF THE VISITORS OF THE FAN PARK, SUCH AS LIGHTNING, HEAVY RAIN, EXTREME HEAT OR EXTREME WINDS
ANNOUNCEMENT OF HAZARDOUS WEATHER CONDITIONS
NO
EFFECT THEIR IMPLEMENTATION
YES
Take the most suitable measures in order to settle the incident
WERE ALL SECURITY PROCEDURES CONSIDERED?
Weigh up the possibility of and scale of the intervention
Guarantee coordination between the weather report system and head of security
Assess the means to be used in the intervention
Plan for the interruption and/or cancellation of the Fan Park operations
Inform the Box Office, Gate operators, Fan Support, Sponsors and the police
Guarantee coordination between the head of security, the police commander and emergency operations
CONFIDENTIAL