Today’s Newspaper Cuttings
11 September 2015
Today’s online news Timesofmalta.com Vodafone wins Best Buy Award for mobile services – Vodafone Direct How Melita makes its money – Melita Anti
Josannecassar.com Vodafone Malta Foundation supports the Children in Need Foundation– Vodafone CSR Direct
Maltatoday.com.mt GO rewards staff do outstanding performance – GO Direct
Vodafone in the news
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Vodafone CSR Direct josannecassar.com 9 September 2015 € 116
VODAFONE MALTA FOUNDATION SUPPORTS THE CHILDREN IN NEED FOUNDATION Last week Michel Macelli, Chairperson of the Vodafone Malta Foundation presented a donation to Daniel Abela, who received it on behalf of the Children in Need Foundation. This donation supports Children in Need’s ongoing efforts to send seriously ill children and their families on a once-in-a-lifetime dream vacation. The Foundation has been extending this support to Beyond the Moon for the past three years, particularly through their sponsorship of the fund-raising Row Challenge organised by Children in Need.
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Vodafone Direct timesofmalta.com 6 September 2015 â‚Ź 230
Vodafone wins Best Buy award for mobile services Maltese consumers gave Vodafone Maltat the largest number of votes for best price/quality ratio for mobile services, in the ICERTIAS Best Buy Award Malta 2015/2016 survey. Best Buy Award certificates and medals (www.bestbuyaward.org) are awarded based on independent market research performed by the Swiss organisation ICERTIAS, which measures consumers’ experience, satisfaction and their perception about who is on the market offering the best value for money in different products and services.
Other stories in the news
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Go Direct maltatoday.com.mt 7 September 2015 € 145
GO rewards staff for outstanding performance GO has rewarded a number of employees for their outstanding performance over the first six months of 2015. 7 September 2015, 3:41pm
Ten employees won awards across various categories with a further 18 receiving nominations. In addition, GO’s IT Operations Team was also rewarded for its very significant contribution to ensuring the smooth running of all GO’s systems. GO operates two staff recognition awards. These are the Star Awards and the Gold Awards. The Star Awards allows staff to nominate colleagues who they believe delivered an outstanding performance in one, or more, of five categories, namely; innovation, customer service excellence, integrity and loyalty, teamwork and Above and Beyond, The Gold Award gives Senior Managers and Chief Officers the opportunity to also recognise employees who make an exceptional contribution. Since being set up in 2013, both Star and Gold Awards have attracted hundreds of nominations, highlighting the commitment of GO staff across all departments to improving GO’s operations and delivering the best experience to customers. The Star Award winners for the first quarter of 2015 were; Sarah Camilleri for Above and Beyond, Christian Spiteri for Customer Service Excellence, Ian Bugeja for Innovation and Bernard Mamo for Teamwork. The winners for the second quarter of 2015 were; Gina Vella for Above and Beyond, Ryan Camilleri for Customer Service Excellence, Adrian Tabone for Innovation and Ian Camilleri for Teamwork. The Gold Award winners were Kurt Zahra from GO’s Business Intelligence Unit for the first quarter and Paul Demicoli from the Customer Experience team for the second quarter of 2015. The IT Operations Team received the Team Recognition Award. Ayrton Caruana, Chief Human Resources Officer at GO plc, said, “The Star and Gold Awards give GO employees and management the opportunity to recognise colleagues and teams within the company who have delivered a truly outstanding performance. The Awards have played a big role in motivating staff and strengthening teamwork and have positively impacted both employee and customer satisfaction. 2015 has been a very busy year with numerous complex projects underway and all our staff, particularly the award winners, deserve a heartfelt thank you for all their efforts.”
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Melita Anti timesofmalta.com 8 September 2015 â‚Ź 230
Tuesday, September 8, 2015, 00:01 by Victor Cavallo, Sliema
How Melita makes its money I recently opted out of the Melita package service and in the process of changing over, Melita drew on my direct debit mandate a sum of â‚Ź90.59 after I had already paid this amount almost a week before because they would not release my mobile telephone number unless this amount had been settled. I had no option but to go to the nearest Melita branch and pay in cash to avoid the hassle of having to inform all my contacts of a number change. At the beginning of this month I discovered that Melita had again withdrawn a similar amount. On contacting Melita for a refund I was told this was not possible but as I had kept a landline account they would deduct this monthly from my credit with them. I pointed out that as they had promptlydebited me twice they should just as promptly refund me but was informed this was not possible and I was not prepared to wait months. I therefore just as promptly informed them I no longer wished to retain their landline service and to terminate it as soon as possible. I now await some smart-alec answer from Melita and wonder how long it will take them to refund my money.