Today’s Newspaper Cuttings
15 September 2015
Today’s online news Timesofmalta.com Go rewards employees for outstanding performance – GO Direct MyMelita app upgrades – Melita Direct
Other stories in the news
CLIENT: MEDIUM: DATE: AVE:
Go Direct timesofmalta.com 13 September 2015 € 230
Sunday, September 13, 2015, 00:01
Go rewards employees for outstanding performance
Go‟s chief commercial officer Kurt Camilleri presents the Gold Award to Tony Psaila, wholesale and international data manager for the company‟s commercial department. Go has rewarded a number of employees for their outstanding performance over the first six months of 2015. Ten employees won awards across various categories with a further 18 being nominated. The company‟s IT operations team was also rewarded for its significant contribution to ensuring the smooth running of all systems. Go operates two staff recognition awards: the Star and Gold Awards. The first allow staff to nominate colleagues who they believe deliver an outstanding performance in one, or more, of five categories, namely innovation, customer service excellence, integrity and loyalty, teamwork and „above and beyond‟. The Gold Award gives senior managers and chief officers the opportunity to also recognise employees who make an exceptional contribution. Since being set up in 2013, both Star and Gold Awards have attracted hundreds of nominations, highlighting the commitment of Go staff across all departments to improving operations and delivering the best experience to customers. The Star Award winners for the first quarter of 2015 were: Sarah Camilleri for above and beyond, Christian Spiteri for customer service excellence, Ian Bugeja for innovation and Bernard Mamo for teamwork. The winners for the second quarter of 2015 were: Gina Vella for above and beyond, Ryan Camilleri for customer service excellence, Adrian Tabone for innovation and Ian Camilleri for teamwork. The Gold Award winners were: Kurt Zahra from Go‟s Business Intelligence Unit for the first quarter and Paul Demicoli from the Customer Experience team for the second quarter this year. The IT Operations Team received the Team Recognition Award. Go‟s chief HR officer Ayrton Caruana said: “The Star and Gold Awards give Go employees and management the opportunity to recognise colleagues and teams within the company who have delivered a truly outstanding performance. The awards have played a big role in motivating staff and strengthening teamwork and have positively impacted both employee and customer satisfaction. This year has been a very busy year with numerous complex projects under way and all our staff, particularly the award winners, deserve a heartfelt thank you for all their efforts.”
CLIENT: MEDIUM: DATE: AVE:
Melita Direct timesofmalta.com 13 September 2015 â‚Ź 230
Sunday, September 13, 2015, 00:01
MyMelita app upgrades Melita has launched two functionality upgrades to its MyMelita app, designed to provide subscribers with more control over their account and easier access to MelitaWIFI. The latest app version offers real-time monitoring and control functions for subscribers to control their fixed and mobile telephony service usage. The usage records are available for all contracts and subscriptions: pre-paid, hybrid or pay-monthly plans. App users are also free to choose the level of detail they wish to know, ranging from the balance of available free minutes to downloadable itemised call records. A second functionality upgrade provides information about MelitaWIFI outdoor zones around Malta and Gozo using the GPS function in-built into a mobile phone or tablet. The app will identify a users exact location via GPS and suggest the closest MelitaWIFI outdoor zones. App users will also be able to search for MelitaWIFI outdoor zones within the proximity of their desired destinations. The app will also help users to control the use of their mobile data packages and to modify their registered devices for outdoor Wi-Fi services. In addition to recent functionality upgrades, the MyMelita app offers a convenient, always-on, one-stop service for information about SMS and data bundles, mobile top-ups, payments, service queries, billing details and more, without the need to call or e-mail a customer care representative. Over 15,000 users have already downloaded the MyMelita app since its launch. The free app is unique for Malta and the telecommunications industry because it brings together both prepaid and postpaid subscriptions for mobile, internet, television and fixed telephony services. The app is available for free download from Google Play store for Android smartphones running v2.3 or better via www.melita .com/MyMelitaAndroid. iPhone and iPad users running iOS v7.0 or better can download the app from the iTunes Store via www.melita.com/MyMelitaApple. Customers are invited to send feedback via www.melita.com/contactus or through the app itself.