Vodafone online monitor 24 october 2014

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Today’s Newspaper Cuttings


24 October 2014

Today’s news in the papers Independent.com.mt

11th edition of L-Istrina BOV Piggy Bank Campaign launched – BOV CSR In aid of the needy: 11th edition of L-Istrina BOV Piggy Bank Campaign launched – BOV CSR

timesofmalta.com Piggy Bank Campaign launched – BOV CSR Unusual volume of incoming calls – Melita Direct

Gozonews.com Vodafone proud to participate in the sheltered employment training project – Vodafone Direct President launches the 11th edition of L-Istrina BOV Piggy Bank Campaign – BOV CSR

Josannecassar.com Vodafone proud to participate in the sheltered employment training project – Vodafone Direct HSBC sponsors the President’s bike run – HSBC CSR

Newsbook.com.mt Il-President ta’ Malta tniedi l-kampanja tal-Piggy Bank ghall-Istrina – BOV CSR

Di-ve.com Vodafone proud to participate in the sheltered employment training project – Vodafone Direct 11th edition of L-Istrina BOV Piggy Bank Campaign launched – BOV CSR


Vodafone in the news


CLIENT: MEDIUM: DATE: AVE:

VODAFONE DIRECT DI-VE.COM 21 OCTOBER 2014 € 128.00

21 | 10 | 2014 at 16:26

Vodafone Proud to Participate in the Sheltered Employment Training Project Article By:di-ve.com news editorial@di-ve.com On Monday 29 September, Vodafone was one of the companies presented with a certificate of participation in the Sheltered Employment Training (SET) project. This project is aimed at persons with a disability who are currently not able to work in the open labour market. These individuals are receiving specialised training within the participating companies with a view to giving them particular skills that will increase their employability. This EU-funded project is being coordinated by the Employment and Training Corporation in conjunction with INSPIRE. Vodafone is very proud to be participating in this worthwhile initiative. Training is being provided to SET Trainees in Vodafone’s Customer Call Centre, including in the use of the computer system and in dealing with customers’ telephone enquiries. Vodafone’s participation in the SET project will continue and a further group of trainees will shortly be identified.


CLIENT: MEDIUM: DATE: AVE:

VODAFONE DIRECT GOZONEWS.COM 21 OCTOBER 2014 € 116.00

Vodafone participates in the Sheltered Employment training project BY GOZO NEWS · OCTOBER 21, 2014

Vodafone was one of the companies recently presented with a certificate of participation in the Sheltered Employment Training (SET) project. This project is aimed at persons with a disability who are currently not able to work in the open labour market. These individuals are receiving specialised training within the participating companies with a view to giving them particular skills that will increase their employability. This EU-funded project is being coordinated by the Employment and Training Corporation in conjunction with INSPIRE. Vodafone said that it is very proud to be participating in this worthwhile initiative. Training is being provided to SET Trainees in Vodafone’s Customer Call Centre, including in the use of the computer system and in dealing with customers’ telephone enquiries. Vodafone’s participation in the SET project will continue and a further group of trainees will shortly be identified. Photo: Rosalie Tanti, Call Centre Senior Executive, being presented with Vodafone’s certificate of participation by the Minister for Education and Employment


CLIENT: MEDIUM: DATE: AVE:

VODAFONE DIRECT JOSANNECASSAR.COM 22 OCTOBER 2014 € 150.00

VODAFONE PROUD TO PARTICIPATE IN THE SHELTERED EMPLOYMENT TRAINING PROJECT Pictured above: Rosalie Tanti, Call Centre Senior Executive, being presented with Vodafone’s certificate of participation by the Minister for Education and Employment

Vodafone was one of the companies recently presented with a certificate of participation in the Sheltered Employment Training (SET) project. This project is aimed at persons with a disability who are currently not able to work in the open labour market. These individuals are receiving specialised training within the participating companies with a view to giving them particular skills that will increase their employability. This EU-funded project is being coordinated by the Employment and Training Corporation in conjunction with INSPIRE. Vodafone is very proud to be participating in this worthwhile initiative. Training is being provided to SET Trainees in Vodafone’s Customer Call Centre, including in the use of the computer system and in dealing with customers’ telephone enquiries. Vodafone’s participation in the SET project will continue and a further group of trainees will shortly be identified.


Other stories in the news


CLIENT: MEDIUM: DATE: AVE:

MELITA DIRECT TIMESOFMALTA.COM 22 OCTOBER 2014 € 228.00

Wednesday, October 22, 2014, 00:01 by Malcolm Briffa, Melita director of customer experience and public relations, Mrieħel

Unusual volume of incoming calls Melita customers are experiencing longer-than-usual call waiting times when contacting the company’s call centre. This unfortunate inconvenience resulted from a higher than usual incoming call traffic volume after a recent system upgrade led to certain administrative processes taking longer to complete. With reference to David Demajo’s letter (October 7), Melita would like to inform the public that this situation is only expected to last until the initial teething problems are ironed out. As already announced in a public statement, the company continues to work closely with its suppliers to improve the situation as quickly as possible and has also taken the necessary measures to increase the number of call centre representatives. In addition, Melita has developed a web contact form that is accessible online, viawww.melita.com/contactus, and customers are invited to follow the easy online process to log any billing and account administration queries. Melita regrets any inconvenience caused and would like to thank its customers for their understanding and support during this extraordinary period. Melita would also like to point out that the paper bill charge of 31c, which was mentioned by Joseph Muscat (October 7), is an optional service charge that can be controlled by the customer. Electronic itemised billing is available free of charge by signing up to the MyMelita self-care portal. A charge applies for customers who choose to receive a printed paper bill instead of an electronic version. The service charge levied covers the cost of Maltapost mail, the envelopes, the paper and printing.


CLIENT: MEDIUM: DATE: AVE:

BOV CSR DI-VE.COM 21 OCTOBER 2014 € 128.00

21 | 10 | 2014 at 15:47

11th Edition of L-Istrina BOV Piggy Bank Campaign launched Article By:di-ve.com news editorial@di-ve.com The eleventh edition of the L-Istrina BOV Piggy Bank campaign was launched at Verdala Palace by The President of Malta H.E. Marie Louise Coleiro Preca and Mr Edgar Preca. This is the first stage in a campaign that will reach its culmination on the 26th December when the sum collected is presented during the live broadcast by BOV representatives. The campaign sees a piggy bank distributed to each and every class in all Primary and Secondary Schools around Malta and Gozo. Work on the campaign starts months earlier though, when volunteers from the Malta Girl Guides come together to clean the piggy banks, split them by school and have them ready in boxes for distribution. The distribution requires the efforts of a large number of volunteers, who together with the Armed Forces of Malta visit every school first to distribute and later to collect the piggy banks. This will be the first time under the new Presidency that Mr Edgar Preca will visit a number of schools as part of the LIstrina BOV Piggy Bank Campaign. These occasions serve as an opportunity for school children to meet the Presidency and speak about the Campaign and their involvement in it. Chief Executive Officer Charles Borg expressed his satisfaction at the way the L-Istrina BOV Piggy Bank Campaign has grown over the years, “Since it was first launched in 2004, the Campaign has continued to grow steadily. We are delighted not only with the amount of funds collected through this campaign, but also because this initiative helps to instil the spirit of altruism among children from a young age, and teach them to appreciate the importance of showing solidarity within our multi-cultural community.” The President of Malta H.E. Marie Louise Coleiro Preca addressed the College Principals and Heads of schools urging them to participate actively in this campaign. She said that schools must be the cradle that fosters the value of solidarity among children and youths, bringing everyone together in unity to uphold and support one another.


CLIENT: MEDIUM: DATE: AVE:

BOV CSR GOZONEWS.COM 21 OCTOBER 2014 € 116.00

President launches the 11th Edition of L-Istrina BOV Piggy Bank Campaign BY GOZO NEWS · OCTOBER 21, 2014

The eleventh edition of the L-Istrina BOV Piggy Bank campaign was launched at Verdala Palace by The President of Malta H.E. Marie Louise Coleiro Preca and Mr Edgar Preca. This is the first stage in a campaign that will reach its culmination on the 26th December when the sum collected is presented during the live broadcast by BOV representatives. The campaign sees a piggy bank distributed to each and every class in all Primary and Secondary Schools around Malta and Gozo. Work on the campaign starts months earlier though, when volunteers from the Malta Girl Guides come together to clean the piggy banks, split them by school and have them ready in boxes for distribution. The distribution requires the efforts of a large number of volunteers, who together with the Armed Forces of Malta visit every school first to distribute and later to collect the piggy banks. This will be the first time under the new Presidency that Mr Edgar Preca will visit a number of schools as part of the L-Istrina BOV Piggy Bank Campaign. These occasions serve as an opportunity for school children to meet the Presidency and speak about the Campaign and their involvement in it. Chief Executive Officer Charles Borg expressed his satisfaction at the way the L-Istrina BOV Piggy Bank Campaign has grown over the years, “Since it was first launched in 2004, the Campaign has


CLIENT: MEDIUM: DATE: AVE:

BOV CSR GOZONEWS.COM 21 OCTOBER 2014 â‚Ź 116.00

continued to grow steadily. We are delighted not only with the amount of funds collected through this campaign, but also because this initiative helps to instill the spirit of altruism among children from a young age, and teach them to appreciate the importance of showing solidarity within our multi-cultural community.� The President of Malta H.E. Marie Louise Coleiro Preca addressed the College Principals and Heads of schools urging them to participate actively in this campaign. She said that schools must be the cradle that fosters the value of solidarity among children and youths, bringing everyone together in unity to uphold and support one another.


CLIENT: MEDIUM: DATE: AVE:

BOV CSR INDEPENDENT.COM.MT 21 OCTOBER 2014 â‚Ź 135.00

11th Edition of L-Istrina BOV Piggy Bank Campaign launched Tuesday, 21 October 2014, 19:29

The eleventh edition of the L-Istrina BOV Piggy Bank campaign was launched at Verdala Palace by The President of Malta H.E. Marie Louise ColeiroPreca and Mr Edgar Preca. This is the first stage in a campaign that will reach its culmination on the 26 th December when the sum collected is presented during the live broadcast by BOV representatives. The campaign sees a piggy bank distributed to each and every class in all Primary and Secondary Schools around Malta and Gozo. Work on the campaign starts months earlier though, when volunteers from the Malta Girl Guides come together to clean the piggy banks, split them by school and have them ready in boxes for distribution. The distribution requires the efforts of a large number of volunteers, who together with the Armed Forces of Malta visit every school first to distribute and later to collect the piggy banks. This will be the first time under the new Presidency that Mr Edgar Preca will visit a number of schools as part of the L-Istrina BOV Piggy Bank Campaign. These occasions serve as an opportunity for school children to meet the Presidency and speak about the Campaign and their involvement in it. Chief Executive Officer Charles Borg expressed his satisfaction at the way the L-Istrina BOV Piggy Bank Campaign has grown over the years, "Since it was first launched in 2004, the Campaign has continued to grow steadily. We are delighted not only with the amount of funds collected through this campaign, but also because this initiative helps to instil the spirit of altruism among children


CLIENT: MEDIUM: DATE: AVE:

BOV CSR INDEPENDENT.COM.MT 21 OCTOBER 2014 â‚Ź 135.00

from a young age, and teach them to appreciate the importance of showing solidarity within our multi-cultural community." The President of Malta H.E. Marie Louise ColeiroPreca addressed the College Principals and Heads of schools urging them to participate actively in this campaign. She said that schools must be the cradle that fosters the value of solidarity among children and youths, bringing everyone together in unity to uphold and support one another.


CLIENT: MEDIUM: DATE: AVE:

BOV CSR NEWSBOOK.COM.MT 21 OCTOBER 2014 € 116.00

Il-President ta' Malta tniedi l-kampanja tal-Piggy Bank għall-Istrina Jesmar Baldacchino - 21/10/14 03:15 PM 0Google +0

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Tnediet il-11-il edizzjoni tal-kampanja tal-Istrina BOV Piggy Bank mill-President ta’ Malta Marie Louise Coleiro Preca u s-Sur Edgar Preca fil-Palazz Verdala. Dan huwa l-ewwel stadju fil-kampanja li tilħaq il-qofol tagħha fis-26 ta’ Diċembru meta s-somma miġbura tiġi ppreżentata fl-Istrina. Matul din il-kampanja jitqassam karus f’kull klassi ta’ kull skola Primarja u Sekondarja f’Malta u Għawdex. Il-President ta’ Malta indirizzat lill-Prinċipali u lill-Kapijiet tal-iskejjel filwaqt li ħeġġithom biex jipparteċipaw b’mod attiv f’din il-Kampanja. Hija spjegat li l-iskejjel iridu jkomplu jrawmu fit-tfal il-bżonn li nuru solidarjetà ma’ xulxin. Ix-xogħol f’din il-kampanja ilu li beda xhur ilu, meta numru ta’ volontiera mill-Malta Girl Guides ingħaqdu flimkien biex inaddfu l-karusijiet, iqassmuhom skont in-numru ta’ skejjel u jippreparawhom f’kaxxi sabiex jitqassmu. It-tqassim tal-karusijiet jinvolvi l-għajnuna ta’ numru ta’ volontiera, li flimkien mal-Forzi Armati ta’ Malta jżuru liskejjel kollha biex iqassmuhom u wara jerġgħu jiġbruhom bid-donazzjonijiet.


CLIENT: MEDIUM: DATE: AVE:

BOV CSR TIMESOFMALTA.COM 21 OCTOBER 2014 â‚Ź 228.00

Tuesday, October 21, 2014, 14:57

Piggy Bank Campaign launched

The Community Chest Fund launched the Piggy Bank Campaign as part of L-Istrina today. Piggy banks will be distributed to all primary school classes in order to encourage schoolchildren to donate for charity. The campaign has been held since 2004. This year's campaign was launched by President Marie-Louise Coleiro Preca during a reception for heads of school in Verdala Palace. Also present were sponsors Bank of Valletta. The President underlined the importance of using the campaign to instil the value of social solidarity among young people. She also thanked all those involved in the campaign, including Bank of Valletta, the Girl Guides and the AFM. L-Istrina BOV Piggybank Campaign 2013 had raised â‚Ź200,000


CLIENT: MEDIUM: DATE: AVE:

BOV CSR INDEPENDENT.COM.MT 24 OCTOBER 2014 â‚Ź 135.00

In aid of the needy: 11th edition of LIstrina BOV Piggy Bank Campaign launched Friday, 24 October 2014, 08:10

The eleventh edition of the L-Istrina BOV Piggy Bank campaign has been launched by President Marie Louise Coleiro Preca and Mr Edgar Preca. This is the first stage in a campaign that will reach its culmination on 26 December when the sum collected is presented during the live broadcast. The campaign sees a piggy bank distributed to each and every class in all Primary and Secondary Schools around Malta and Gozo. Work on the campaign starts months earlier though, when volunteers from the Malta Girl Guides come together to clean the piggy banks, split them by school and have them ready in boxes for distribution. The distribution requires the efforts of a large number of volunteers, who together with the Armed Forces of Malta visit every school first to distribute and later to collect the piggy banks. This will be the first time under the new Presidency that Mr Edgar Preca will visit a number of schools as part of the L-Istrina BOV Piggy Bank Campaign. These occasions serve as an opportunity for school children to meet the Presidency and speak about the Campaign and their involvement in it. Chief Executive Officer Charles Borg expressed his satisfaction at the way the L-Istrina BOV Piggy Bank Campaign has grown over the years, "Since it was first launched in 2004, the Campaign has continued to grow steadily. We are delighted not only with the amount of funds collected through this campaign, but also


CLIENT: MEDIUM: DATE: AVE:

BOV CSR INDEPENDENT.COM.MT 24 OCTOBER 2014 â‚Ź 135.00

because this initiative helps to instil the spirit of altruism among children from a young age, and teach them to appreciate the importance of showing solidarity within our multi-cultural community." The President addressed the College Principals and Heads of schools urging them to participate actively in this campaign. She said that schools must be the cradle that fosters the value of solidarity among children and youths, bringing everyone together in unity to uphold and support one another.


CLIENT: MEDIUM: DATE: AVE:

HSBC CSR JOSANNECASSAR.COM 23 OCTOBER 2014 € 150.00

HSBC SPONSORS THE PRESIDENT’S BIKE RIDE HSBC Malta Foundation is sponsoring the President’s Bike Ride 2014 being held this Sunday, 26 October, in aid of the Community Chest Fund. The national event will witness the participation of both bicycle and motorbike enthusiasts who will use their two-wheelers for a noble cause. Participation is open to everyone 16 years and older with a donation of €10. HSBC Malta Foundation director Josef Camilleri said: “People and partnerships are at the heart of everything HSBC Malta Foundation does in its role as an enabler in Malta’s social development. Our partnership with the Office of the President for the Bike Ride 2014 is part of our sustained effort to actively support a variety of community needs.” The bicycles will leave SanAntonPalace at 9.30am and drive to Valletta – Castille Square and back to Ta’ Qali. The bikers will have a different route leaving SanAntonPalace at 10am where they will ride through villages in the south of Malta and finish at Ta Qali. A BMX show will be held at Ta’ Qali at the end of the bike ride.


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