Today’s Newspaper Cuttings
30 April 2015
Today’s online news Timesofmalta.com Melita staff in blood donation drive – Melita CSR Direct
Independent.com.mt Vodafone re-opens its Valletta store following extensive refurbishment – Vodafone Direct Free viewing of TV channels for all Melita customers – Melita Direct
Vodafone in the news
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Vodafone Direct independent.com.mt 30 April 2015 â‚Ź 145.00
Vodafone re-opens its Valletta store following extensive refurbishment Thursday, 30 April 2015, 11:51 Last update: about 2 hours ago
Vodafone has re-opened its Valletta store following extensive refurbishment. This has now been completely redesigned in line with the concept and layout of the Destination Store opened in Birkirkara last November and is now the company's second store with this new concept in Malta. This concept follows a global initiative led by the Vodafone Group aimed at providing the best possible customer experience across all markets. Based on extensive research into customer expectations, one of the main features of the new concept is a modern and simple design and layout that guides the customer exactly where he or she wishes to go. The overall look and feel of the new concept stores is based on the corporate design being rolled out across the Vodafone Group which means that a customer walking into any Vodafone Store anywhere in the world will immediately feel at home.
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Vodafone Direct independent.com.mt 30 April 2015 â‚Ź 145.00
Customers are also assured of a fast service since a Vodafone staff member will greet all customers as they enter to establish what they require and they will then be directed to the appropriate channels. As with the Birkirkara Destination Store, Vodafone has introduced a Tech Zone in Valletta where customers can ask for expert advice and information on all products and services.
Other stories in the news
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Melita CSR Direct timesofmalta.com 29 April 2015 â‚Ź 230.00
Melita staff in blood donation drive More than 40 Melita employees donated blood during a blood donation drive organised by the company’s social committee in collaboration with the National Blood Transfusion Service. For more information on how to become a blood donor, visit www.blood.gov.mt
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Melita Direct independent.com.mt 30 April 2015 â‚Ź 145.00
Free viewing of TV channels for all Melita customers Thursday, 30 April 2015, 11:56
During the months of May and June, Melita is offering free viewing of three of its most successful entertainment TV channels to all melita digital and HD TV customers. Melita More, Food Network and Jim Jam will be available on all subscription tiers from 5 thMay until 4th June and thereafter different channels will be added for periodic free viewing until September 2015. The free viewing channels will available on a special channel number: Jim Jam (Channel 750), Melita More (Channel 751) and Food Network (Channel 752).
In May, Melita More will feature the premiere of the award-winning TV series Game of Thrones, Season 5 along with other hit series such as Suits, Devious Maids, Grey's Anatomy and many more. Food Network will bring you food lovers more of the world's best Chef's, cut throat cooking competitions such as Kitchen Casino and the most homely of recipes in Grandma's Secret Cookbook. For your kids Jim Jam is packed with fun shows and colourful characters like Bob the Builder and TV's most popular penguin, Pingu!
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Melita Direct independent.com.mt 30 April 2015 â‚Ź 145.00
The free viewing period is part of Melita's commitment to offer a goodwill gesture to all its customers for their loyalty to the Company. As announced last October, Melita's customers experienced service delays following a system upgrade which had caused certain administrative processes to take longer than usual. Since then service levels have returned to normal with more than 80% of calls received throughout the last months being answered in less than 60 seconds. Similarly the average waiting time throughout the same period was of less than 30 seconds. One of the first benefits of this multi-million investment into a new Billing and CRM system was the ability to launch a self-care App for smartphones and tablets enabling customers to manage and control their services and accounts directly from their personal device. The MyMelita App was a huge success with thousands of downloads in just a few weeks enabling customers to access information such as; monitoring usage for mobile data, SMS and call bundles, top-up credit for prepaid mobile numbers, viewing and settlement of bills, and much more. For MyMelita App for Android please go tohttp://www.melita.com/MyMelitaAndroid or for MyMelita App for Apple iPhone/iPad go tohttp://www.melita.com/MyMelitaApple. Apart from the free viewing Melita is offering free access to a number of services until September 2015 including melitaWIFI, melita TV Everywhere and melitaWIFI Travel. Another successful customer experience initiative has been the introduction of the online contact form accessible online via www.melita.com/contactus. More and more customers are moving to electronic communications with the vast majority of emails being answered within less than 48 hours, with higher priority given to technical issues. For full information on Melita TV channel lists and MyMelita App kindly visitwww.melita.com